Northwood Milton Keynes reviews

★★★★★ 5/5

Google

I stayed in a property managed by this agency for four years and had an excellent experience. The team was always professional, helpful, and quick to respond whenever I needed assistance. The property was well-maintained, and any issues were resolved promptly. From the beginning to the end of my tenancy, everything was handled smoothly. I truly appreciated their support and would highly recommend them to anyone looking to rent.

Doru · 2 June 2025

★★★★★ 5/5

Google

We received an outstanding service from Northwood during the purchase of our first home. There was great communication throughout and they were on the ball with chasing solicitors - an overall amazing team. Davinia even left a card and gift in the property when we got the keys which was such a lovely personal touch. Thanks so much Davinia, Catherine & Anita. We highly recommend Northwood to anyone looking for an Estate Agent!PositiveResponsiveness, Quality, Professionalism

Courtney · 1 January 2022

★★★★★ 5/5

Google

I have a few properties that are managed through Northwood Lettings in Newport Pagnell. I have to confess the staff (and Vasty Ababio in particular) makes my life as a Landlord easy. I have worked with Vasty for over 5 years, and her communication and professionalism is par excellence. I experienced no issues with Northwood and the team keeps me informed and up to date of tenant changes, repairs and maintenance.. Thank you Vasty & the Northwood team.PositiveResponsiveness, Quality, Professionalism, Value

H · 1 January 2021

★★★★★ 5/5

Google

From the moment I contacted Northwood, I was greeted with a professional, dedicated and knowledgeable team. Special thanks to Davinia and Graham who were easy to contact and made great suggestions throughout the process. I have know completely changed my view on Estate agents (they are not all bad) and will always recommend this company to any friends and family looking to sell their house.PositiveResponsiveness, Professionalism

Alan · 1 January 2023

★★★★★ 2/5

Google

Very disappointed with Northwood. I’ve had no heating or hot water for weeks, and despite raising the issue multiple times since September, there’s still no permanent fix. My child is unwell due to the cold, and the lack of urgency or proper response is unacceptable. Poor service and no concern for tenants’ basic living needs.

Adx · 13 October 2025

★★★★★ 5/5

Direct reviews

Graham showed us the property, he was friendly and professional at the same time but more so made us feel comfortable. Graham managed to answer all our questions and left us feeling confident with the decision we made to go ahead with securing the property. Thank you Graham and keep up the great service.

Danielle · 2 November 2023

★★★★★ 1/5

Google

I've had the most stressful experience with Northwood and quite shocked at their un-professionalism and high-handedness. I gave them my property to manage under their guaranteed rent but had to break the contract before it ended (unforeseen circumstances). They made the process so difficult both for me the landlord and the sub tenant. They'd out-rightly lie in the communications and make it seem like the sub-tenant was being difficult so they could get the most they could from me. Davinia Taylor in particular is so rude, inflexible and overall unpleasant. After we agreed on breaking the contract and I paid Northwood the full amount of their commission for a whole year - £1400 (pretty much getting paid to do nothing), they continued to draw out the process and wouldn't handover the property back claiming it was being cleaned. I basically gave them a brand new property and in just 3 months I got back a property with holes in the walls, writings, scratches, dirty etc (see pictures). There was no check out report as i had with other agents and no courtesy call about the things that were destroyed. In a nutshell, you want to stay away from this company as they provide a very bad service and are very disrespectful to their clients. They act like they are doing you a favor when in fact they get paid for every service they render. They obviously only care about the money and don't spend enough time on their relationships.

Bisayo · 2 January 2020

★★★★★ 5/5

Direct reviews

We received an outstanding service from Northwood during the purchase of our first home. There was great communication throughout and they were on the ball with chasing solicitors - an overall amazing team. Davinia even left a card and gift in the property when we got the keys which was such a lovely personal touch. Thanks so much Davinia, Catherine & Anita. We highly recommend Northwood to anyone looking for an Estate Agent!

Courtney · 22 May 2021

★★★★★ 1/5

Google

LANDLORDS BEWARE! I STRONGLY URGE YOU TO RUN A MILE FROM THIS AGENCY. I handed over an extremely well maintained property to Northwood and 2.5 years later I got back a filthy, mould ridden, damaged property and a garden pushed to the brink of extinction. An impressive sales pitch from Davinia Taylor and Graham Hill to win my business was the only thing Northwood did competently in the 2.5 years I had the displeasure of working with them. See attached example - I handed over a lush green lawn, here's what I got back (which Northwood deemed 'Fair' in their checkout report). 1. Their vetting and referencing process of tenants is completely unfit for purpose and they will happily place difficult tenants in your property. I quickly began to receive complaints from neighbours about my tenant. When the tenant eventually moved on to rent another property from Northwood, I was not asked to provide a reference (I guess that says a lot about the due diligence they invest in their referencing process). 2. They are unresponsive (it was not uncommon for me to wait three days for an email response) and they are often abrupt when they do communicate. 3. They are completely incompetent at overseeing even the most basic property maintenance - ironically forgetting about some key tasks and in other cases duplicating them (they serviced my boiler twice in 6 months, and billed me for it, of course). I never received an inspection report unless I requested it. The catalogue of errors and incompetence is too lengthy to list here, but know that after 2.5 years I estimate I spent 90+ hours either dealing with Northwood's errors, chasing them for responses or completing remediation on my property as a result of the tenant they placed. Ironically for the pleasure of this service they will charge you around 50% more than other local agencies. I have since come to learn from other landlords that there are some trustworthy, reputable local agencies based in Newport Pagnell. Do yourself a favour, learn from my mistakes and run a mile from this chaotic and stress inducing operation.

Marc · 6 October 2024

★★★★★ 5/5

Google

Good agents, they didn't hassle nor push like most do. Graham was our go to man and he was on hand to help or point us in right direction if he didn't have the answers.

Diana · 7 August 2024

★★★★★ 5/5

Google

Vasty is a credit to Northwood , she provides the best service I have experienced with them ! She listens and offers clear and honest advice and instructions I always finish my conversations with her feeling heard and reassuredPositiveResponsiveness, Professionalism

Amy · 1 January 2021

★★★★★ 5/5

Google

I honestly can’t fault the incredibly professional and efficient service I’ve received from Northwood. From start to finish the experience has been flawless! When going through a particularly tough time last year Davinia, Catherine, Gary and all of the team helped me to find the perfect home. Not only was I impressed with the speed at which everything moved but most importantly for me the friendliness and kindness that was provided will stay with me forever. Davinia and Catherine listened to my needs and showed such attention to detail. As well as having wonderful service and value for money I’m lucky enough to feel as though I’ve gained friends too so win win for me! Thank you team Northwood!PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 1 January 2022

★★★★★ 5/5

Google

The best agency ever. Always quick reaction, help and kindness. There's is no problem if you need support at the night, on holiday or Christmas. They are there to help you and make the best customer service. Thank you Vasty for help with my fridge issue. Fully recommend!PositiveResponsiveness, Quality, Professionalism, Value

Paulina · 1 January 2023

★★★★★ 5/5

Google

I have been a Landlord on the Guaranteed rent scheme with Northwood for over 7 years, it is has been a hassle free process, having such financial security during COVID has been invaluable to me. Davinia and her team have been amazing and helpful throughout, nothing is too much trouble I cannot recommend them highly enough. Thank you

Graham · 1 January 2022

★★★★★ 5/5

Google

I want to say a huge thank you to Graham and the team at Northwood. We bought our first home with their help and it was brilliant knowing they were there to push the process along when things slowed down (through no fault of theirs). They really were fantastic.

Lucy · 1 January 2023

★★★★★ 1/5

Google

Utter disgrace of a company!!! I was employed by Wendy Levio to undertake a repair on a property in London. Wendy said the job was urgent so I said I could come straight away. I went to the property and when I got there she stated she could not get hold of the tent so would call me back to organise for me to come round another time. I rang her later that day at 15.00pm to confirm for me to come back round but she said she had got someone else. I waited i the area for the whole day because or this and did not get a penny. She then gave me a poor review on my website. The way they treat people is disgraceful do not ever buy or look at renting from theses people they would not give you the time of day if something went wrong.

Mark · 2 January 2020

★★★★★ 5/5

Google

Very reliable, no problems at all. Great customer service. Louise and Jade have been brilliant. We were in the property for 3 years and had no issues. The team was excellent and everything was handled smoothly. I would highly recommend them to anyone looking to rent.

Bianca · 26 June 2025

★★★★★ 5/5

Google

Many thanks to Graham & Jade for their continued efforts with our flat. Much appreciated.

Neil · 5 November 2024

★★★★★ 5/5

Google

As a tenant of northwood I cannot fault them at all! I have rented two properties through them now and hope to continue doing so until the time comes to buy, which I will be hopeful to use these again! The members of the team I have dealt with have always been so helpful. Nicola the lovely lady who comes to do our inspections has always been really friendly. They are always contactable and any issues I have had over the years are dealt with promptly. Would recommend Northwood to anyone looking to rent buy or sell a property.PositiveResponsiveness, Professionalism

Lauren · 1 January 2024

★★★★★ 5/5

Google

Letting agent Blake was incredibly understanding and helpful. Superbly motivated and professional letting agent at Northwood in Newport Pagnell - highly recommend!

Saule · 6 July 2024

★★★★★ 1/5

Google

We let a property through Northwood for 4 years. Their fee was supposed to be 15% for an arrangement where they took on the property but guaranteed the rent. After several tenants for whom they increased the rent without informing us, I found out that they had fixed the nominal amount they paid to me but kept 40% of the rent themselves - even after I had challenged them on a rent increase which they told me was not affordable. They used a tradesperson who carried out work of a poor quality and over-charged for it, sometimes informing us retrospectively. Their caveat was always that they could not be held responsible for the work - something which I doubt a court would accept as Northwood were the agent!! When I gave them notice, they ignored it and placed another tenant delaying eventual handover for several months. On the day of the handover, they lost the keys. A sum of £125 held from a previous tenant for damage was not returned, their final excuse bing that I had been overpaid- a statement justified by calculating the pro-rata days they claimed they had paid me - despite the rent being measured per calendar month. They rarely paid on time and I'm just glad to be rid of them.

Gareth · 2 January 2018

★★★★★ 5/5

Direct reviews

Nicola is always respectful, polite, pleasant and helpful when she comes to the house to do an inspection. She always arrives at the time which she has stated in her email to me. She offers helpful advice too

Sue · 30 May 2023

★★★★★ 5/5

Google

We have worked with other rental agencies over a number of years, but none that have provided the excellent level of customer service and attention to detail as the Northwood team at Newport Pagnell. We have mostly dealt with Davina and Catherine who have both been brilliant, but many thanks also to the whole Northwood team for their continuing hard work and support.

Diann · 2 January 2017

★★★★★ 5/5

AllAgents

Catherine Wade outstanding

We have recently rented a property in milton keynes through northwood and Catherine Wade dealt with our application. She was fantastic such a friendly person who dealt with all the application and our enquires professionally and efficiently If any of my friends and family wanted to rent through Northwood then I would highly recommend they dealt with Catherine

Helen · 15 January 2020