Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJacob at Leaders has been absolutely amazing in helping me and my girlfriend secure our new home. He made the whole process completely stress-free and went above and beyond to support us every step of the way. Always friendly, professional, …
Charlie · 16 July 2025
Agent replied · 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 1/5
GoogleI had very bad experiences with this letting agent. I lived in their property for just a year. Nothing was broken, I cleaned the whole place before moving, I was due a deposit of £951 to be paid back to me, but I received an email that they will take all the money and they said they are going to use £345 to clean the property that has already been cleaned, £115 for damages where nothing was damaged and £491 for redecorating the house. I have reported them. Very shameful 😞
Yaw · 25 April 2025
★★★★★ 5/5
GoogleWe have recently moved to Leaders and have been delighted with the service. I would particularly like to thank Isabelle for her professionalism and hard work to support the letting
Karen · 17 December 2023
Agent replied · 14 June 2024
Dear Karen Southam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently rented my new flat with Leaders - their service and support was and is truly outstanding! Being brand new to my current area made it especially difficult, so I did have several questions; and all staff members were always and promptly available to answer to all my queries, kindly guided me through relevant processes like booking, references, renting, contract, inventory, and all was super streamlined. Thanks a million to all staff, especially to the wonderful and efficient Zain Ansari. I’m truly loving my new flat!
Martin · 18 October 2023
Agent replied · 14 June 2024
Dear Martin Da Silva
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGustavo facilitates service in very best professional way to my move-in to new place.
I am happy with his service. He is polite and responsive.
Thanks!
Mahendra · 28 November 2025
Agent replied · 26 December 2025
Dear Mahendra Pratap Singh
We greatly appreciate your 5-star review and the time you took to share your experience with Gustavo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleZain was really helpful and informative when I was looking for a property. Thanks to
him the process of renting my first home ran smoothly and I found what I was looking for, will definitely recommend!
Zara · 15 June 2023
Agent replied · 14 June 2024
Dear Zara
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleChloe was extremely professional in every aspect of my journey to looking for my new home
Rahul · 17 August 2024
Agent replied · 24 August 2024
Dear Rahul Shar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBayley is the best letting agent ! He helped me a lot when I needed to rent my new house.
Anna · 15 May 2024
Agent replied · 14 June 2024
Dear Anna Maria
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleLauren and Zain were especially helpful and made my moving-in experience quick and smooth. However I found my apartment pretty dirty on the first day, and parts of the process were unnecessarily complicated.
Pratyush · 20 July 2023
Agent replied · 14 June 2024
Dear Pratyush Dhattarwal
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Googleexcellent agency especially Mia helped me through the process
Valter · 8 November 2024
Agent replied · 8 December 2024
Dear Valter Hykollari
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJoanne, Madison and Sue were great.
Joanne promised a 5 star service and that’s what she provided.
Adam · 7 June 2024
Agent replied · 14 June 2024
Dear Adam Greenfield
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy husband and I received an exceptional service from Bailey. From the initial stages of viewing prospective properties, completing applications forms, referencing and providing first class customer service. We received prompt replies to all our queries from Bailey. We highly recommend Leaders estate agents for people looking for honest professionals with first class customer service. Bailey-Thanks for all your help and support. We are grateful to you.
Mavis · 15 April 2024
Agent replied · 14 June 2024
Dear Mavis Mensah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 2/5
GoogleThe Lettings team at Leaders is very efficient. But that’s where their efficiency ends, once your tenancy is agreed, their property management team takes over.
Over the last 10 months of our Tenancy with them, we haven’t had a moment of peace. The day we moved in, the radiator in the kitchen was leaking. We were advised not to turn the heating on, in mid-December 2021.
Next the window locks in the master bedroom had stopped functioning in the month of Feb 2022, they took 5 months to get the locks repaired.
Ronak · 15 June 2023
Agent replied · 14 June 2024
Dear Ronak Lakhani,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI emailed a request to receive alerts of pet-friendly rental properties and received a call almost as soon as I had pressed "send". Nicola was friendly, professional and compassionate and really listened to my circumstances and requirements. I feel confident that she has noted them down accurately and look forward to doing business with Lenwell.
Debby · 16 June 2019
Agent replied · 14 June 2024
Dear Debby
Thank you for your positive review, it's greatly appreciated. We are delighted to hear that you are very happy with our service so far and will make sure your kind words are passed on to Nicola.
★★★★★ 1/5
GoogleI have lived in rented apartments for 14 years and have never encountered such rudeness as in this agency. No help with reported problems. Additionally, after moving out I cannot get my deposit back, because the agency does not care and is not able to answer my questions, "when will I get the money?"
Bartlomiej · 2 November 2024
Agent replied · 9 November 2024
Good Morning Bartlomiej
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Milton Keynes and they will be happy to discuss this with you further, Kind Regards, Customer Care .
★★★★★ 5/5
GoogleI rent with them. Bailey was briliant and really helpful when I moved. thank you again!!
Iulia · 15 May 2024
Agent replied · 14 June 2024
Dear Iulia Ocheanu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBrilliant experience here at leaders, couldn't recommend them any higher, Sophie was a star and went through the whole process with great professionalism, I will be back in the future.
Alyq · 15 June 2023
Agent replied · 14 June 2024
Dear Alyq
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service, really accommodating and always quick to answer any questions or queries about our tenancy.
We recently had an inspection and Liz was very timely, really happy to answer any questions and was also flexible enough to arrange a time that suited us well without any issues.
Thank you!
Nikhil · 15 June 2020
Agent replied · 14 June 2024
Thank you for the lovely review Nikhil. I will tell Liz well done.
★★★★★ 5/5
GoogleRecently purchased a rental property and Janet and her team could not have been more helpful in finding us a tenant despite the property being in the middle of being renovated. Janet and her team are really approachable if you have any concerns and will steer you through any aspect of letting a property.
Caroline · 16 June 2018
Agent replied · 14 June 2024
Thank you for your fantastic review Caroline, it's greatly appreciated. We are delighted to hear that you have been very happy with the service provided by Janet and our team in Milton Keynes, I will make sure your comments are passed onto them.
★★★★★ 5/5
GoogleI was looking for a property, Bailey was really helpful. Thumbs 👍. Best customer service …
Nowell · 15 April 2024
Agent replied · 14 June 2024
Dear Nowell Chademana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWonderful company to deal with, by far the easiest to communicate with for rental queries. Special thank you to Courtney who provided me the information I needed! Thank you
Charlie · 15 June 2023
Agent replied · 14 June 2024
Dear Charlotte,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThank you for all the great work done professionally Leaders. We have moved 3 weeks ago to our new property and the process was smooth. She handle our case professionally from the day first. Also a big thanks for that welcome package, kids like the chocolates.
I am giving 5 star to the service we have received from Angel White. She put an extra effort to make our moving day a hassle free.
Farhan · 18 September 2023
Agent replied · 14 June 2024
Dear Farhan Khan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHave always been brilliant with me. They’ve worked well with me through times of poor mental health and otherwise. Good people.
Particularly Kerry in Mk office (I think)
Lizzie · 15 June 2023
Agent replied · 14 June 2024
Dear Lizzie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGustavo has a quick line of reasoning , focused on the needs of the moment. Really smart person.
Marcelo · 16 November 2025
Agent replied · 16 April 2026
Dear Marcelo Kato
We greatly appreciate your 5-star review and the time you took to share your experience with Gustavo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
