Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
Sam · 24 April 2026
★★★★★ 5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
Juliet · 25 March 2026
★★★★★ 5/5
GoogleI'm so grateful to Connells for taking on my house and suggesting the best route to get it sold. It took days to get a price which exceeded my expectations and I'm so glad I got their advice at the outset. A special thanks to Naresh and James who were endlessly patient with my nerves and questions, and saw the whole thing through so professionally.
Jane · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI worked with Toni Blake to help my mother own her council property. Toni went above and beyond to support my mother and myself through the process. She was extremely helpful and guided us through the process perfectly. I highly recommend Connells as they’re professional and knowledgeable about the housing market. Thanks Toni! You’re a star!
Steph · 28 April 2024
Agent replied · 25 October 2024
Many thanks Steph Ok for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
Antra · 31 March 2026
★★★★★ 5/5
GoogleI recently had a lot of issues with Connells Accounts Department trying to sort out my problem but finally got it sorted after speaking to Chido Mauchaza who was amazing. She was so helpful, friendly and above all very professional and sorted out my issue so quickly. Thank you Chido, you were such a great help and I enjoyed talking to you.
June · 26 October 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotGDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS
I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.
Natalie · 9 March 2026
★★★★★ 2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
Mr · 20 August 2026
★★★★★ 1/5
TrustpilotVery disappointing experience with…
Very disappointing experience with Connells. The staff were unprofessional and completely unhelpful whenever problems came up. Instead of trying to resolve issues, they avoided contact and ignored messages for weeks. I had to fight for over 10 weeks just to get my deposit back, which caused unnecessary stress and frustration. Communication was terrible throughout the whole process. I would not recommend this agency to anyone.
Diana · 26 May 2026
★★★★★ 5/5
TrustpilotRecent valuation
I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10
Frazer · 19 March 2026
★★★★★ 5/5
TrustpilotNicola and Mihai were both very helpful…
Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.
ANTHONY · 15 December 2025
★★★★★ 1/5
GoogleIt has been a month since I have signed with them, sadly still today they weren't able to go live. The funny thing while im waiting for them to go live, im actually doing their job and lining up the buyers.
Slow, unresponsive, over promise and dont deliver
Nawaf · 17 December 2025
Agent replied · 17 April 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe would like to thank all the great team at connells mk. Suzannah, Naresh,James,toni and all the rest of the team. We appreciate all the hard work and effort you have taken to help us sell our home . Also showing how much you care about us as people not just customers . Thank you again for making our dreams come true kevin&Amanda.
Kevin · 23 July 2025
Agent replied · 26 October 2025
Thank you for choosing Connells MK, Kevin and Amanda! Our team is thrilled to have helped make your dream a reality. We pride ourselves on providing exceptional service and treating our clients like family. Thank you for your kind words and … More
★★★★★ 1/5
GoogleUnprofessional, if not downright dishonest. We made an offer at the asking price on a property in Waterside, Peartree Bridge and submitted proof of id and proof of funds. They emailed to say it was accepted. A few days later I noticed that it was not marked as sold subject to contract on Zoopla. I phoned the branch and got through to someone who told me the offer was marked as 'rejected' on the system, but couldn't tell me why. Attempts to speak to the agent who showed us the property were unsuccessful. Finally, days after we had emailed to question what was going on they emailed back to say that the vendor had decided to go with another offer, at the same price but better placed to proceed. Which was unlikely as we were not in a chain and had a mortgage approved. The property was still on Zoopla. I went into the branch to enquire about viewing it and they were happy to set up a viewing! I then queried their story and they said the vendor had accepted an offer but they were still waiting for proof of id. I then challenged them on why they would not mark the property as sold subject to contract and they said that was what the vendor wanted.
Karen · 27 October 2019
Agent replied · 25 October 2024
Hello, thank you for taking the time to provide our team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
★★★★★ 1/5
GoogleDisinterested and unresponsive
Went to a weekend viewing for a rental. Was actually ready to make offer on the spot but the agent - Gemma - was extremely offhand and wasn’t interested. Waited until Monday to make an offer. Had to chase Dani repeatedly. They never responded not even to tell us our offer was declined. Property is still on the market three months later so who even knows what’s going on. Not impressive.
In the end we went with Cauldwell’s who I would thoroughly recommend. Dino, Peter and Corrina took good care of us.
Siobhan · 27 October 2019
Agent replied · 25 October 2024
Hello, thank you for taking your time to provide our team with feedback.
We are very concerned with your comments and would like to get more information on this so we can get in contact with the branch manager to resolve this. If you'd like to get in touch with us on socialmedia@connells.co.uk , we will be more than happy to look into this for you.
★★★★★ 1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
Hope · 17 June 2026
★★★★★ 1/5
GoogleGood luck getting your deposit back. Was told I would get my deposit back about 2 months ago. Despite chasing the branch up every week still nothing. Branch says head office need to send it head office say the branch need to authorise it and they refuse to talk to each other. Wiktoria has stood out with what has to be the worst customer service I've ever experienced. She promises the money will be sent "soon" and she's chasing the accounts team when in reality the accounts team confirmed she doesn't even really to her emails. Apparently she hadn't replied to the authorisation email they need to process for 3 weeks. Joke of a branch. I'll attach a pic of the email from Wiktoria weeks ago saying I would have the money that day, still nothing.
Javid · 3 November 2024
Agent replied · 10 November 2024
Hello Javid,
I'm very sorry to hear about your experience and the issues you've faced with your deposit return. Please contact us at complianceresidential@connells.co.uk so we can address this matter promptly.
Best regards, Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
Anyone · 6 April 2026
★★★★★ 5/5
GoogleWe moved with connells middle of September, upon small hickups (not on connells part) it was a lovely and easy move.
I had Wicktroia, Chido and there was another lady (so sorry I've forgotten her name, but she's the one who printed my documents and gave me the keys) who were just the nicest people. Answered all my questions and queries, helped my gurantours when needed, kept me up to date on how it was going and the house viewings etc were just like looking at a house with a friend, super friendly, knowledgeable and made me feel comfortable in the stress that is moving. These 3 ladies need recognition.
Beth · 4 October 2024
Agent replied · 25 October 2024
Hello Beth,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Wicktroia, Chido, and the team made your move a pleasant experience. Your kind words mean a lot to us.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotKirsty from the accounts team from…
Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.
Melody · 8 June 2026
★★★★★ 4/5
GoogleSamantha, David and rentals were amazing in helping us find and secure our new rental property. Although we had some bumps along the road, Sam and David were always friendly and helpful through the whole process. They kept us updated at every stage and although it took longer than planned, they were helpful in fire fighting all issues and getting us across the line. They were both very friendly and eager to get us in, they gave us a lovely ‘welcome to your new home’ package! Overall a lovely and friendly experience and would definitely use Connell’s rentals again.
Amelia · 26 October 2023
★★★★★ 1/5
TrustpilotConnells Falsified my Valuation Report!
Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.
Anon · 9 April 2026
★★★★★ 5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
John · 15 May 2026
★★★★★ 5/5
GoogleHad a great experience viewing this property with Connells Lettings.
The process was clear and straightforward, my application was accepted quickly. I’d recommends them to other tenants .
Joshua · 27 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that you had a positive experience with Connells Lettings. We strive to make the renting process easy and efficient for our tenants. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.