Connells Bletchley reviews

★★★★★ 1/5

Google

Dishonest agents. Sad tenant's reports don't get a hearing. Whether we report them to lazy institutions to hold you accountable or tenants are not respected. I rented an apartment from these people last year. There were damages already in the house of which i reported. When i moved out, i was charged for the damages they refused to fix. I reported the issue with images but they kept throwing the issue here and there. Very dishonest people there.

Asamoah · 28 July 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Victoria was very helpful throughout the whole process of helping me buy my first house, always got back to me in a timely manner and answered the many questions that I had! Would definitely come back if I ever decided to move house!

Ewan · 17 November 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

I had an excellent experience with Connells because Sinead O’ Donovan made it seamless. She was friendly, professional and quite enthusiastic towards work.Thank you Sinead.

Bola · 17 March 2026

★★★★★ 1/5

Google

Very poor experience with Connells. We paid an advance, and after our mortgage was declined, we requested a refund. Despite the circumstances being beyond our control, Connells have refused to return the advance. We dealt directly with a member of staff named James. Before the issue arose, communication was friendly and helpful. However, once the mortgage was declined and we asked about the refund, the behaviour noticeably changed. We were then spoken to in a dismissive and unprofessional manner. Instead of taking responsibility for a payment made directly to Connells, we are now being told to contact the developer ourselves to chase the refund. This feels like an attempt to pass the problem on rather than resolve it properly. Overall, the service was disappointing, stressful, and poorly handled. I would strongly advise others to be extremely cautious before paying any upfront fees and to ensure refund terms are clearly documented in writing.

Diaja · 17 January 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I am Phillip Antwi. Victoria has been very good to me. Excellent work done and very honest humble. Well done Victoria for your good service to me.

Phillip · 17 December 2025

★★★★★ 3/5

Google

Decent enough managed to find me a buyer for my property. But a few things to be aware of before you go ahead and instruct them. - I did my research beforehand on flat sales around the MK central region and Connells valuation appeared quite far fetched (approximately 10-15% higher) in comparison to other valuations I’d received from other estate agents. I did question this at the time saying that seemed very ambitious, but was told they’d valued others in my block and they’re well versed on the valuation of my type of property, so proceeded since their commission fee % was slightly lower than other agents later realising this was perhaps a tactic to get me to instruct them. Perhaps naivety on my part, but they’d locked me into a fixed rate fee at that valuation (which I’d realised at completion) and when listed I had no interest whatsoever at that initial price, this prompted me to get them to reduce the sale price to get ‘people through the door’ for viewings. Ended up selling at about 10% less than the initial valuation price and paid the fixed rate fee based on the initial inflated valuation. Perhaps I should have pushed back more at their initial valuation which on reflection was probably a means to get me through the door and sign. - They recommended me their solicitors Conveyancing Direct. I had received a quote from another conveyancer that came in a bit cheaper, but since my buyer had also opted to go with Connells recommendation (same firm) I thought it was worthwhile paying the extra since Connells would have a rapport with them and communication would be better and the process more seamless. Anyway that wasn’t the case the whole process was a living nightmare, there was terrible engagement between Connells and Conveyancing Direct and I’d often have Connells phoning me up for updates when they were conveyancers they’d recommended. For the sake of your sanity if you hear the recommendation Conveyancing Direct come from any Estate Agents mouth or see a contract for instruction with their name on RUN AND DONT LOOK BACK!!! Anyway I paid a premium to those Conveyancers for awful service. Connells should reflect on whether they should recommend conveyancing that is high cost and low quality to their clients, which in itself is also a reflection on them. Having said that they did manage to get my chain free leasehold sale over the line after a painful 9 months, but bear in mind some of the things I’ve raised above to save yourself some headache and some pounds.

Wasim · 25 October 2025

★★★★★ 5/5

Google

Connells Estate Agents based at Northgate House, has 110% customer's services. My experience with them was amazing and professionally executed from start to finish. The staff there went the extra miles to help and support me. Ben, Dasy and Lucy enjoys doing their job humanely. James, their Manager is a down to earth gentlemen. Even their telephone, is always professionally answered; willing to give all their help. In my opinion, they all deserve "Staff of the Year Medal" Regards Alyce Simbo

Alyce · 30 November 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Connels for the purchase of my new house, and I couldn't be happier with the experience. The team, especially James, went above and beyond to ensure that every step of the process was smooth and satisfactory. his passion for his job truly shines through in his dedication to meeting customer needs. He was attentive, knowledgeable, and always ready to provide guidance whenever I had questions or concerns. His professionalism and enthusiasm made the entire house purchase journey a breeze.

Sooraj · 26 October 2023

★★★★★ 1/5

Google

Dishonest agents. Sad tenant's reports don't get a hearing. Whether we report them to lazy institutions to hold you accountable or tenants are not respected. I rented an apartment from these people last year. There were damages already in …

Emmanuel · 17 July 2025

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Dealt with Georgia throughout the sale of our house and she has been absolutely amazing! Getting us ALOT of viewings and always given us fantastic updates and advise. She always went above and beyond to help and always with a positive attitude. I honestly don't think we could have sold without her help. If Management is reading this, Georgia deserves a promotion or atleast a raise! She's been incredible and we feel lucky to have had her help.

Ryan · 18 April 2025

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 5/5

Google

James Boult was incredibly helpful and made the stress of buying a house as smooth as could be. By far the easiest person to work with across that transaction

Wael · 26 September 2025

★★★★★ 1/5

Google

Complete useless estate agents in the UK. Avoid at all cost don’t be fooled by their RED fancy lettering (Connells Group) we only chose these guys as they seem to know what they are doing being the Big Boys on the market lol. They will act quickly getting you all set up and on the market but after communication is the worst. No call backs or email responses just rudeness from all. Estate agents will bully you to sell for less than you anticipated and when you push back they respond with “that the most buyers are willing to pay”. I thought you were on our side as we are the ones paying over £3k in sellers fees!! At times they will lie and bully you to go down the auction route just to get a sale on their books and end up selling for less than the market value. They don’t care about the seller or how much sentimental value our home means to us. They don’t do their due diligence when a buyers pops us but rather waste everyone’s times and when a sale falls through they just wash their hands and don’t even apologise. Best go for a smaller estate agent who cares about your sale and can provide quality over quantity.

Heart · 21 August 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish. Naresh, James and Georgia were professional, knowledgeable, and incredibly responsive throughout the entire process. They took the time to really understand our needs and offered honest, …

Daniel · 17 June 2025