Trusted Agent profile
Verified
★★★★★
655 reviews across 3 platforms
21 The Broadway, Mill Hill NW7 3DA
Richard James's Mill Hill office at 21 The Broadway is rated 4.9 out of 5 across 655 reviews on three platforms, including 326 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Richard James won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Richard James. Each award is assessed separately from the review sites.
Every review we hold for the Mill Hill office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with Richard James and in particular Natalie who is always responsive, proactive and very helpful in getting the sale over the line. Would recommend.
Thank you from Richard James, Mill Hill, NW7
5/5
GoogleAnthony was fantastic to work with. He really understood what we were looking for and made the whole process easy and stress-free. He was always available, supportive, and genuinely cared about helping us find the right flat. We’re very happy with the outcome and would definitely recommend him!
Thank you for your review, we really appreciate it and are pleased we could help. Best wishes from all of us at Richard James, Mill Hill estate agents
5/5
GoogleA massive thank you to Joseph who assisted us with the purchase of our dream house. Joseph is brilliant, a real pleasure to work with and a very knowledgeable, approachable and diligent agent. One of the best!
5/5
GoogleAnthony Cooper has been truly amazing in helping us secure our new place. His communication, professionalism and positive energy made the whole process so much smoother!
Thank you from Richard James, Mill Hill, NW7
5/5
TrustpilotFantastic service and experience!
Anthony Cooper has been truly amazing in helping us secure our new place. His communication, professionalism and positive energy made the whole process so much smoother!
Many thanks.
5/5
GoogleI had a great experience with Anthony Cooper. As a first-time renter, the process felt quite intimidating at first, but he made everything simple and stress-free from start to finish. His communication was excellent - always clear, responsive, and professional. He was consistently helpful and quick to assist whenever I had any questions about the flat. I’m very happy and grateful for his service and would highly recommend him.
Many thanks from all at Richard James, Mill Hill, NW7
1/5
GoogleWhy do Estate Agents feel the need to compulsively lie? This is what I asked myself after there had been no progress since offer accepted and just repeated messages from Natalie that 'the seller had a cold' and 'the seller was on holiday' and 'I was on holiday' and 'it was Easter break so she was busy'. 4 weeks on with no initiated or completed paperwork, turned out that actually, the seller's onward purchase had either fallen through or was simply a fable to begin with. What annoys me so much is that honesty and transparency may have meant we remain in the purchase; instead you lose complete faith in the agent who is meant to be dealing with this. Would not recommend.
Thank you for your message. We take feedback very seriously; however, we do not recognise your name and are unable to locate any record of you on our system. Could you please provide the full property address in question, along with your full name and any additional details, so we can investigate this matter further? We look forward to hearing from you. Kind regards, Richard James Estate Agents
5/5
GoogleRichard is very responsive and professional throughout the entire process. He kept us well informed at every stage and was always available to answer our questions. His communication was clear, prompt, and reassuring, which gave us great confidence from start to finish. He handled everything efficiently and proactively, ensuring that matters progressed smoothly and without unnecessary delays. We really appreciated his attention to detail and his willingness to go the extra mile. I would highly recommend Richard to anyone looking for a reliable and dedicated agent.
Thank you from all at Richard James, Mill Hill, NW7
5/5
GoogleWe cannot recommend Richard James Estate Agents in Mill Hill highly enough! From the very start, their service has been absolutely exceptional. The speed and efficiency with which they handle everything is incredible, there’s no waiting around, and every step is executed almost immediately. We did encounter a few hiccups along the way, but they were handled with complete professionalism. Every decision and action was carefully thought out to ensure our sale progressed as smoothly and quickly as possible, without any stress or aggravation. We never had to chase them or remind them of anything; everything was proactively managed. A special thanks to Richard Power, who was incredibly attentive, knowledgeable, and supportive throughout the process. His dedication and professionalism made what could have been a stressful experience completely seamless. If you’re looking for an estate agent who genuinely goes above and beyond, you won’t be disappointed with Richard James Estate Agents!
Many thanks from the team at Richard James, Mill Hill, NW7
5/5
GoogleWe had a fantastic experience with Richard James, our Sales Negotiator Joseph was brilliant at helping us to sell our flat. He was very prompt, approachable and knowledgeable, and he made the process of selling the flat very smooth and straight forward. We would definitely recommend Richard James!
Many thanks from all at Richard James, Mill Hill, NW7
5/5
TrustpilotWe cannot recommend Richard James…
We cannot recommend Richard James Estate Agents in Mill Hill highly enough! From the very start, their service has been absolutely exceptional. The speed and efficiency with which they handle everything is incredible, there’s no waiting around, and every step is executed almost immediately. We did encounter a few hiccups along the way, but they were handled with complete professionalism. Every decision and action was carefully thought out to ensure our sale progressed as smoothly and quickly as possible, without any stress or aggravation. We never had to chase them or remind them of anything; everything was proactively managed. A special thanks to Richard Power, who was incredibly attentive, knowledgeable, and supportive throughout the process. His dedication and professionalism made what could have been a stressful experience completely seamless. If you’re looking for an estate agent who genuinely goes above and beyond, you won’t be disappointed with Richard James Estate Agents!
Many thanks.
5/5
TrustpilotGreat experience with Richard and Natalie
We had a great experience with Richard James estate agency, both when purchasing and selling. Richard and Natalie were very prompt, helpful and proactive.
Many thanks.
5/5
GoogleHaving never previously sold a property through the Auction Process at first I was very hesitant, but my fears were short lived. Vicki James from the Llangefni office was most professional in all areas including fully explaining the Auction process, formulating the guide / reserve price, keeping me updated on customer viewing's etc. I must also mention Jamie @ Charlotte from the Holyhead office who kindly undertook all of the viewings. Needless to say I would not hesitate to recommend Williams Goodwin all Wales Auction department to other owners / potential purchasers.
Thank you so much for your kind words and detailed review! We're thrilled to hear that your experience with our auction process was a positive one. Vicki James from our Llangefni office takes great pride in her work, and it's wonderful to know she was able to alleviate your initial hesitations and guide you through each step professionally. We're also pleased to hear that Jamie and Charlotte from our Holyhead office provided excellent service during the viewings. Your recommendation means a lot to us, and we're delighted to have earned your trust. If you need any further assistance in the future, please don't hesitate to reach out. Thank you once again for choosing Williams Goodwin All Wales Auction department!
5/5
TrustpilotGreat service!
I had a great experience with Anthony Cooper. As a first-time renter, the process felt quite intimidating at first, but he made everything simple and stress-free from start to finish. His communication was excellent, always clear, responsive, and professional. He was consistently helpful and quick to assist whenever I had any questions about the flat. I’m very happy and grateful for his service and would highly recommend him.
Many thanks.
5/5
GoogleAnthony was excellent throughout the process. He was quick to resolve any issues, handled all the documentation efficiently and was very thorough in his work. He was also friendly, approachable and easy to communicate with. I would highly recommend him to anyone looking for a reliable and professional agent.
5/5
GoogleI can highly recommend using Richard James as we have now completed on our sale and moved into our lovely new home. They have been fantastic throughout the whole process from listing all the way to completion. A big shout out to Natalie for …
👍from Richard James, Mill Hill, NW7 …
5/5
GoogleHuge thanks to Joseph for all his help throughout our buying process. He always made himself available with any queries we had and we could not have got through it without him! Would highly recommend having Joseph help you through either your buy/sell process.
Thanks Jamie from all at Richard James, Mill Hill, NW7
5/5
GoogleWe appointed Richard James Estate Agents in Mill Hill to sell our 3 bedroomed terraced house in Borehamwood after our long-term tenants relocated. Joseph Bookman of Richard James provided an outstanding service to us, which was particularly important since we now live overseas. At our request Richard James Estate agents even recommended an excellent solicitor. We were very pleased to experience such a high level of professionalism combined with friendly and efficient communication and highly recommend their services. Buying and selling can be stressful and it was a great experience to have someone helpful and efficient like Joseph by our side.
5/5
GoogleThanks Anthony for the professional, efficient and hassle free service in securing us a rental property in NW7!
Thank you from Richard James, Mill Hill, NW7
5/5
GoogleIn a world where many agents are fumbling around clueless or are outright untrustworthy and lawless, Richard Power, Natalie Leon and the team at Richard James are a brilliant example of how it should be done. Down to earth, hard working, …
Thank you from Mill Hill, NW7 leading estate agent
5/5
FacebookGreat services at Richard James! We highly recommend Anthony Cooper who helped us through the process of renting and made sure that everything went smoothly. Keep up the good work!!
5/5
GoogleAmazing agent. Its not all true what they say about estate agents you know 😊 Joseph B was amazing, he got us the house we wanted and managed us as a customer, their client and a complex transaction, he made it easy for us to get the result we wanted. Thanks Joe. …
Many thanks Kalp from Richard James, Mill Hill, NW7
5/5
GoogleFrom my first meeting with James to getting the sale over the line, I have been highly impressed with all the folk at Richard James. A special mention for Joseph who has worked tirelessly on my behalf and despite a number of false starts and obstacles, facilitated the sale. I particularly liked his constant communication and advice, allowing me to make timely decisions and his robustness, when required, in moving things along. Thanks to him and the team.
5/5
GoogleJoseph from Richard James along with Natalie were fantastic! It was quite a lengthy sale and Joseph always kept me in the loop and managed to keep my stress levels in check. Thank YOU both for all your support. Highly recommend xxx
Thank you for your review, we really appreciate it and are pleased we could help. Best wishes from all of us at Richard James, Mill Hill estate agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Richard James's Mill Hill office has 655 reviews across three platforms: 326 on Google, 67 on Facebook, 262 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Richard James Mill Hill is rated 4.9 out of 5 across all 655 reviews, and 5.0 out of 5 on Google from 326 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Richard James, Mill Hill won Trusted Agent; Richard James, Rushden won Platinum; Richard James, Royal Wootton Bassett won Trusted Agent; Richard James, Wellingborough won Trusted Agent; Richard James, Stratton St. Margaret won Trusted Agent; Richard James, Highworth won Trusted Agent; Richard James, Wroughton won Trusted Agent.
Richard James Mill Hill, 21 The Broadway, Mill Hill NW7 3DA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.