Trusted Agent profile · Midlothian
★★★★★
2,635 reviews across 2 platforms
17 Corstorphine Road, Edinburgh, Midlothian, EH12 6DD
DM Hall's office in Midlothian, at 17 Corstorphine Road, is rated 4.8 out of 5 across 2,635 reviews on two platforms, including 9 Google reviews rated 1.8.
Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
5/5
TrustpilotMaking the appointment was easy
Making the appointment was very easy. All staff were very nice and very professional. The Home Report was available very quickly. I also liked the fact that the surveyor asked me lots of questions about the house and it's history to better inform his report.
Thank you for sharing a 5* review for the team in Irvine. We appreciate the feedback and we're pleased to hear it was a quick turnaround.
5/5
TrustpilotVery polite agent
Very polite agent, very quick.
We appreciate your five-star review and are delighted to hear that you found our agent polite and our service quick. Thank you for your kind words. Kind regards, DM Hall Surveyors
1/5
TrustpilotConsideration for privacy
I live in my own flat which DM Hall manage on behalf of the leaseholder. I have recently had a problem with ingress of water which required a rooftop inspection of the building and access to my flat. The local person from D M Hall managing the flats arranged an inspection for 9.30am which was not convenient. I had another appointment and suggested the time of 10.30am but this was not suitable for the manager. On the day, the local manager rang my doorbell twice at 8am, phoned my mobile about 10 minutes later, then left an answer phone message and stood outside the flat staring at the windows until I came out for a walk with my dog at 8.30am. He then called out to me as I went down the street. I have previously complained about his behaviour and to my local MP. I live on my own and have owned my flat since 1983. Can you tell me if this sort of "management" is considered "professional" by the directors of DM Hall? I made it clear that, although I would be available on the day he suggested, I was not available until 10.30am. Does this entitle the manager to disturb me at home at such an early time without prior arrangement? I am still feeling angry at the lack of respect and normal consideration for my privacy. Although I do want the water ingress problem resolved as it is annoying to have to paddle through a puddle inside my hall in the middle of the night, I do think his behaviour on this occasion deserves an apology and should not be repeated.
We acknowledge this review but note this does not reflect an accurate account of the matter. Please be in touch with the local office to address any issues directly.Regards,DM Hall Surveyors
5/5
TrustpilotHome Report etc
Fantastic service provided by the Team at DM Hall (special thanks to Colin and Alasdair) in the preparation of Home Report and additional reports related to planning/building consent etc. The entire process was very straightforward thanks to their professionalism.
Thank you for sharing a 5* review for Colin, Alasdair and the team. We appreciate the feedback.
5/5
TrustpilotEfficient Professional process
Very good communication, friendly and answered all questions. Arrived at the property on time and very professional. Report was provided promptly with the process being very smooth.
Thank you for sharing a 5* review. We appreciate the feedback.
5/5
TrustpilotGood Work
We had our house surveyed for the first time in June 2024. I was quite nervous as this was the first time I had sold a property myself. The surveyor was very pleasant, and after the survey was able to confirm that all was in good order. Unfortunately, our buyer backed out at the last minute, so the property had to have a 'refresh' survey. Again the process was straightforward, so thanks to D M Hall for their work.
Thank you for sharing a 5* review for the team in Falkirk. We're delighted to hear it was a great service and that we put your mind at ease.
2/5
TrustpilotSurvey Report Willowbank House
I felt that the survey in several instances used terminology which would incite unnecessary concern to a prospective buyeri.e. highlighting that the pitched pine ceiling in the double hight lounge may be a fire hazard. Also that there may be asbestos based substances in the underside sheeting roof edge tiles.On comparing this review on the Yopa website to one conducted on a similar aged property in May 2024 which also had pine ceilings and a similar roof with there being no mention of fire hazard or asbestos. The overall comments and ratings are totally out of alignment between the two properties. I have raised my concern with the surveyor from DM Hall
Thank you for sharing your feedback and we acknowledge these comments. The local team will respond in due course.
5/5
Trustpilot100% Recommend
Highly recommend DM Hall and in particular Tom Laurie, professional and helpful at all times. Tom goes out of his way to not only provide an efficient service but is also more than happy to provide friendly and helpful advice.
Dear Kim, thank you for sharing such a kind 5* review for Tom and the team in Perth. We appreciate the feedback and recommendation.
5/5
TrustpilotFirst ever Home Report
This is the first time I have had anything to do with surveyors, and I couldn't fault this company at all. Steven from the Kirkclady branch came to my home explained everything he needed to and also showed interest in what my plans were. Everything was done within the day which was not expected but much appreciated.
Thank you for sharing a 5* review for Steven and the team in Kirkcaldy.
3/5
TrustpilotHouse valuation
The inspection was carried out professionally and your personnel courteous and friendly. However to charge £420 for an inspection lasting less than an hour and a single page report with minimal information on it is daylight robbery. The valuation figure I was given was merely based on the market sale of a ‘similar’ property recently sold for less than its asking price. I have had some internal extension works done over the years. . Whilst I know extensions don’t add the value of what you pay for them they must add at least some value. I thought you were experienced valuers who were able to assess the actual value of a property so am disappointed.
Dear Philip, thank you for taking the time to share your feedback. We appreciate your comments and trust all was in order with the final report.
5/5
TrustpilotBlair carried out the survey politely…
Blair carried out the survey politely and efficiently with the minimal of intrusion and very thoroughly. Gave us the advice to check out the small number of stains that were on the main bedroom ceiling as he believed that may have been caused by a mouse or mice. On inspection this proved to be the case. Discovered mouse droppings . Offending lagging removed on area around stains, evidence of an old nest there, all other areas in the vicinity clear and dry, no sign of mice now. Putting down traps to make sure this is a historical issue. Our only concern is that although the issue has been dealt with it unfortunately may put potential viewers off. Apart from that concern we were completely satisfied with the survey.
Thank you for sharing a review for Blair and the team in Inverurie. We're pleased to hear it was a thorough inspection and you were satisfied with the final report.
5/5
TrustpilotVery efficient process
Very efficient process. Surveyors were excellent. Arranging a Home Report survey was quick and easy. I was kept informed and regularly updated throughout the process. Dunfermline team were superb.
Thank you for sharing a 5* review for the team in Dunfermline. We appreciate the kind feedback.
4/5
TrustpilotQuick and detailed, but valuation figure left me with a raised eyebrow.
DM Hall were quick and responsive. The Home Report was detailed and required only a couple of minor amends. My only concern was finding out afterwards that the surveyor and my estate agent are best friends and miraculously the valuation came out at exactly what the estate agent said it would.
Thank you for sharing a review.
5/5
TrustpilotExcellent surveyor
Jonathan Hunter was the surveyor that visited my property to carry out the home report and he was fantastic! Marketing/selling a property is a stressful experience but Jonathan was excellent throughout and very friendly and made the visit a pleasant one. We had a chat about the market and valuation and we were satisfied with everything!
Thank you for sharing a 5* review for Jonathan and the team in Edinburgh. We are delighted to receive this feedback. Thank you for choosing DM Hall.
5/5
TrustpilotProfessional and pleasant surveyor gives excellent service.n
Scott from DM Hall Glasgow Office attended on day and at time expected.He introduced himself to myself and wife (and dog) and explained what he would be doing.He moved around the house taking what appeared to be detailed notes whilst being careful not to be too intrusive.At the end of his visit he explained the next steps that would follow ensuring that we understood.Draft report was available one day earlier than anticipated.All in all a very professional and pleasant gentleman.Excellent service from Scott and office staff.Thank you.
Morning Frank,Thank you for your kind and detailed comments for Scott and the team in Glasgow. We're delighted that the whole process ran smoothly and will be sure to pass on your comments.Best of luck with your next steps.DM Hall Marketing Team
5/5
TrustpilotPunctual & efficient!
Punctual & efficient
Thank you for your 5-star review. We appreciate the positive feedback. Kind regards, DM Hall Surveyors.
5/5
TrustpilotQuick and Easy
Home Report was quick and easy to arrange, price was reasonable and the surveyor Tracy was lovely. Didn't take long at all for her to gather the information she needed and received the report really quickly afterwards.
Thank you for sharing a 5* review for Tracy and the team in Falkirk. We appreciate the feedback.
5/5
TrustpilotHighly recommend
Would highly recommend Halls, James came to value our property, very professional, answered any questions we had, and a very quick turn around on valuation verbally followed up 24 hours later with the valuation report.
Thank you for sharing a 5* review for James and the team in Inverurie. We're pleased to hear it was a quick turnaround and great service.
5/5
TrustpilotVery professional service
Very professional service, second time I've used DM Hall, both experiences very positive. Valuation and Home Report were clear and issued promptly; great communication throughout. Additional thanks to the office manager for managing an unexpected complication very well. Highly recommend.
Thank you for taking the time to leave a 5 star review today. We very much appreciate the repeat business and are delighted to hear that the whole team made for an efficient process.Best wishes with your next steps.Regards,DM Hall Marketing Team
5/5
TrustpilotCheck your Deeds
Mr. Seaton carried out the survey for my home report. All went well and was given a fair valuation for asking price. A shock was to come in the deeds for the garden and Mr. Seaton was forced to re- value. Advice is to check your deeds.
Thank you for sharing a review. We appreciate this feedback.
5/5
TrustpilotExcellent Service all round from DM Hall
Can be daunting having a property survey completed but DM Hall were very professional and made the whole process simple. Alan the Surveyor was very thorough but also friendly. Excellent communications all through the procedure, would highly recommend.
Thank you for sharing a 5* review for Alan and the team. We appreciate the feedback and the recommendation.
5/5
TrustpilotExcellent customer service from DM Hall…
Excellent customer service from DM Hall Surveyors. professional and yet friendly at the same time. The Home Report was carried out promptly and process explained thoroughly. I would not hesitate in using DM Hall Surveyors again and would recommend them 100%
Thank you for sharing a 5* review and recommendation for the team in Falkirk. We appreciate the feedback.
5/5
TrustpilotDM Hall made a lot of effort to fit in…
DM Hall made a lot of effort to fit in with my travel plans as my property (a second home) is in a rural location. The Report was fair & pointed out useful ways that I could improve my home. The valuer knew the local market very well.
Thank you for sharing a 5* review for the team in Inverness.
5/5
TrustpilotGood communication
Good communication, polite and patience when he had to explain everything he was doing, to me. He listened and took onboard everything I said. Believe his name was James.
We're happy to hear that you had a positive experience. We appreciate your feedback regarding the communication, patience, and attentiveness you received. Thank you for sharing. Kind regards, DM Hall Surveyors
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DM Hall's Midlothian office has 2,635 reviews across two platforms: 9 on Google, 2,626 on Trustpilot (across the whole business).
DM Hall Midlothian is rated 4.8 out of 5 across all 2,635 reviews, and 1.8 out of 5 on Google from 9 reviews.
DM Hall Midlothian, 17 Corstorphine Road, Edinburgh, Midlothian, EH12 6DD.
