DM Hall Midlothian reviews

★★★★★ 1/5

Trustpilot

DO NOT get a Home Survey by this company

DM Hall were the surveyors that my estate agent suggested. I have no idea why, as the totally inaccurate home report is now causing me huge problems trying to sell my property. There are so many inaccurate statements that the surveyor made that they are two many to list here. When the surveyor attended, with a colleague, he stated that there were no issues with the house itself and there was nothing to discuss. The only issue he raised was the condition of the out building which I agreed with. When the report arrived there were many faults listed, most of which were untrue. He stated that the shower cubicle was leaking, which it is not. He stated that there is condensation throughout the house and has not provided evidence of this. He reported faults with the roof that a roofer has since checked and states that all reported faults are untrue. After rejecting the report, the surveyor agreed to alter some of the report but only a few minor issues. He stated that he would not alter anything else and so I reluctantly accepted the report as it stood. However I also contacted a reputable builder to look at the issues raised in the HR. As always with builders, this took a few weeks. The builders report was sent on to the surveyor. His reply was totally unbelievable! The surveyor makes accusations the report was written and/ or altered by myself! (I am taking further advice on this accusation). He states that the survey was not disputed and that the builder did not attend for several weeks so it is unfair to compare what he says to the survey. He then makes claims that he was not made aware of things at the time of the survey and that he pointed out issues at the time; both totally untrue as he never asked anything during the survey and stated that there were no issues when he finished his survey. He even states that it is just bad luck that he thinks that the shower is leaking and if I have the shower inspected or repaired he "will tweak the wording". As the shower has been inspected and he has been shown to be wrong he, at the very least, should be apologising and correcting (not tweaking) the report. Remember, he previously stated he would not make any further alterations/ corrections to the report but is now saying he will? Another issue raised by the builders report is that the chimney stack is not actually part of my property but is the neighbours. I did not know this at the time but was made aware by the builder. When this was reported to the surveyor he stated he was not made aware of this at the time of the survey, but now he is aware he will not do anything about it on the report. Again, the surveyor never asked about the chimney at all and just made assumptions as he has done throughout the survey. I have asked for a refund which has been refused and so I am left over £500 out of pocket. I will be taking this further via the CHP and, if needed, RICS.

NOhope · 27 June 2024

★★★★★ 5/5

Trustpilot

Brett was informative

Brett was informative, helpful and polite.He was quick to put our minds at ease on any issues that arose and happy to correct any factual errors regarding the date our building was erected.Overall a very pleasant experience (except for the payment part but who likes that especially just now!)

Customer · 8 June 2023

★★★★★ 5/5

Trustpilot

Friendly and professional

Kirsten was friendly, professional and a pleasure to have round to my property for survey. It was a very positive start to my home selling process

K · 1 October 2024

★★★★★ 5/5

Trustpilot

Surveyor was very pleasant…

Surveyor was very pleasant ,professional in her approach and answered any questions I had.Report was produced promptly and I had no issues to raise about the content

Mr · 12 September 2024

★★★★★ 5/5

Trustpilot

Home report

Very satisfied with both the professional and friendly service of DM Hall, who were instructed to prepare my home report. All was very straightforward.

LG · 24 October 2024

★★★★★ 5/5

Trustpilot

Home Report review.

I had asked for a Home Report to be done quickly, which it was. The agent Richard Lennon was polite and friendly. I would use the company again and recommend you to other people.

Mrs · 6 May 2024

★★★★★ 5/5

Trustpilot

Thorough and professional service

The surveyor came out to the property on a Friday. He was a most pleasant, thorough and helpful person who conducted the survey for the Home Report with professionalism.The draft Home Report was subsequently emailed to me on the following Monday (despite it being a bank holiday). Great service.

B · 13 May 2023

★★★★★ 5/5

Trustpilot

James street

Surveyor was very professional He explained everything he would be doing and when we could expect the report to be ready

MRS · 28 November 2024

★★★★★ 5/5

Trustpilot

Home Report, 16 Curlers Crescent.

Leanne and her assistant carried out a thorough survey of the house and I am pleased that her report reflects that thoroughness. Furthermore a few errors I made were quickly rectified in the report, thanks to Leanne, Hazel and Tracy.

Mr · 21 December 2023

★★★★★ 5/5

Trustpilot

Dumfries Office Superb

Quick & efficient inspection, clear communication from the whole team regarding the process. All questions were answered at all times. Friendly & very professional team. Thanks to Tracey, Michael & Fiona.

Mr · 13 June 2024

★★★★★ 5/5

Trustpilot

Level 2 Survey and Valuation

Richard , the Surveyor was excellent. His explanation of his findings was clear and concise. He was extremely pleasant to talk to and is a credit to your organisation. Dawn was also very helpful and efficient. I would highly recommend DM Hall

Mo · 26 October 2023

★★★★★ 5/5

Trustpilot

Once in half a lifetime experience…

Having not sold a house for several decades, I was a little apprehensive of what was required.I was immediately put at ease by the surveyor.She behaved in a professional manner, and, following a quick walk around the property to show each room, I left her to complete the survey. This took around an hour, and the finished report was received, in draft form for comment the next day. I returned my comments and it was updated and finalised the same day.I am very satisfied and most impressed with the whole process.

Derek · 23 May 2024

★★★★★ 5/5

Trustpilot

The surveyor was superb

The surveyor Hannah was first class. A very knowledgeable, friendly and professional service. They were reassuring and helpful in answering my questions, even before the survey. Would definitely recommend their Services (Home report and EPC).

Lynne · 20 March 2024

★★★★★ 5/5

Trustpilot

Home report

Tracy was very knowledgeable, professional and thorough. We had a few questions that she was only too happy to assist us with. Tracy made the whole survey a pleasant friendly experience and we would be happy to recommend her to anyone who required a home report.

YS · 30 June 2023

★★★★★ 5/5

Trustpilot

No complaints at all

Leanne was really nice and fair in her appraisal of our house. Leanne was thorough and obviously good at her job. Final report was completed quickly and published quickly after we signed it off as being accurate. Would definitely recommend and use DM Hall in the future.

Fern · 1 June 2023

★★★★★ 2/5

Trustpilot

There has been poor communication after…

There has been poor communication after the surveyor was here. That was 5 working days ago and despite asking I still don’t have my home report meaning my property can’t go live

Lynne · 2 May 2024

★★★★★ 4/5

Trustpilot

DM Hall Home Report

The Surveyor was very polite and explained what the survey was about, and he also discussed with me some details regarding the property.

MR · 3 October 2024

★★★★★ 5/5

Trustpilot

My Home Report

I found them easy to contact by phone, also they have a very good informative website, they kept in touch throughout the process.Survey was carried out at the appointed time, by a friendly surveyor who took time to explain the process and answer any questions.

Alistair · 6 July 2023

★★★★★ 5/5

Trustpilot

Home Report Satisfaction - DM Hall Galashiels

Very happy with the process. From the point of ordering the Home Report and receiving the completed report, everything went smoothly. The surveyor who attended at our house to carry out the Home Report was professional and friendly. We would recommend DM Hall.

Scott · 24 August 2023

★★★★★ 5/5

Trustpilot

Quick at getting appointment when…

Quick at getting appointment when called. Guy was very professional at carrying out home report would definitely recommend,DM Hall.

JB · 28 November 2024

★★★★★ 4/5

Trustpilot

It would have helped if I had been in…

It would have helped if I had been in attendance with him during his survey. eg The report states no crawl boards yet they were looped on to the upright wall.There was a hatch, easily accessed, to go sub floor.Otherwise very polite, courteous and efficient.

George · 8 June 2023

★★★★★ 5/5

Trustpilot

Long established 5 star company.

Charlie was very helpful on the phone before and after the survey. I have used DM Hall before and would recommend.

Christine · 17 October 2024

★★★★★ 5/5

Trustpilot

Efficient and Friendly

Tom was friendly, informed us of what the survey would entail send was very respectful of our home. We received both the EPC and draft Single Survey within 48hrs of Tom's visit.

Mrs · 4 April 2024

★★★★★ 5/5

Trustpilot

Flat survey

The surveyor, Greig, arrived at the flat on time and was very thorough with the survey. There was very little need for chat and a photographer was present simultaneously. The job was done in good time and we were happy with the valuation as well as the survey.

Jill · 23 February 2023