Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDm hall where really professional from…
Dm hall where really professional from start to finish. Had Allan in from the Glasgow branch to do a home report. He was very polite and professional. Also very prompt with his report. The company came highly recommended to ourselves. I would definitely recommend them to friends and family.
Customermrs · 13 May 2024
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Glasgow. We appreciate this kind review and the recommendation. Best wishes with the next steps.
★★★★★ 5/5
TrustpilotSurveyor great
Surveyor was punctual, polite and explained what he was required to do.
Lindsay · 14 September 2023
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Edinburgh.
★★★★★ 5/5
TrustpilotHelpful
Helpful, polite and punctual .My Home Reports was ready the same day.
Sheenagh · 14 September 2023
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Edinburgh.
★★★★★ 5/5
TrustpilotVery prompt and efficient appointment…
Very prompt and efficient appointment booking as well as a thorough and fair valuation. Pete was particularly professional and polite
Michael myles · 19 January 2023
Agent replied · 10 June 2024
Thank you for sharing a 5* review for Pete and the team in Dunfermline.
★★★★★ 2/5
TrustpilotLess than average
There were spelling mistakes and information that wasn't correct within the report. We had to go back twice to have the report rectified.
Andrew · 30 September 2022
Agent replied · 10 June 2024
Thank you for leaving your comments. We would expect any issues to be addressed and approved before the final report is issued. We trust all was in order with the final report.
★★★★★ 1/5
TrustpilotAwful customer service
As a paying customer for the rent of a large business building in Galashiels, the service and response is nonexistent. I have contacted numerous people and times about the issues with the building, and no one seems to be bothered. Awful experience, and if I could move somewhere else, I wouldn't hesitate a second.
Marian · 30 January 2024
Agent replied · 13 June 2024
Hello, we have now been able to direct you to a member of staff at DM Hall regarding this property.
★★★★★ 5/5
TrustpilotHighly recommend
From our first contact with DM HALL to the survey being carried out and the report being available , excellent. We had the pleasure of dealing with Alan , the surveyor. He was so professional and knowledgeable. I can highly recommend this company.
Anne-Marie · 22 August 2024
Agent replied · 24 August 2024
Thank you for sharing a 5* review and kind comments for Alan and the team in Glasgow. We appreciate the feedback and recommendation.
★★★★★ 5/5
TrustpilotEfficient and thorough
Efficient and thorough. Kirsten is very nice, competent and courteous. A credit to DM Hall.
Mr · 8 June 2023
Agent replied · 10 June 2024
Thank you for sharing a 5* review for Kirsten and the team in Edinburgh.
★★★★★ 5/5
TrustpilotProfessional Surveyors
We were very pleased with DM Hall Surveyors. We were kept up to date by phone and email regarding our survey appointment. The surveyor telephoned to confirm his arrival time was friendly, professional and respected our property. We would have no hesitation in recommending DM Hall Surveyors.
Mary · 5 June 2024
Agent replied · 10 June 2024
Dear Mary,Thank you for taking the time to leave a review this afternoon. We're delighted to hear that you had such a positive experience and greatly appreciate your recommendation.Best wishes for the next stage of your transaction.DM Hall Marketing Team
★★★★★ 5/5
TrustpilotContact was professional
Contact was professional, polite and at the time promised. Liason re billing and payment was the same, thanks.
Robert · 2 March 2023
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Kirkcaldy.
★★★★★ 5/5
TrustpilotGreat company - professional
The surveyor was very nice and knew his work well .
Gillian · 25 September 2025
Agent replied · 25 September 2025
We appreciate you taking the time to leave us a 5-star review. We're pleased to hear that you had a positive experience and would recommend us.
Kind regards,
DM Hall Surveyors
★★★★★ 5/5
TrustpilotHome report survey
Everything went well,surveyor was pleasant & straight forward ,responded quickly with our home report
Jackie · 29 June 2023
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Dumfries.
★★★★★ 5/5
TrustpilotEfficient and Professional
Charlie arrived on time having called before to confirm the appointment. He was informative, thorough and Professional. The single survey report was turned around very quickly. I have been using DM Hall for many years and I would highly recommend them.
Liz · 12 September 2024
Agent replied · 26 October 2024
Thank you for sharing a 5* review for Charlie and the team in Edinburgh. We're delighted to hear it was great service and quick turnaround. We look forward to working with you again!
★★★★★ 3/5
TrustpilotSingle survey home report
The survey was conducted in a efficient & professional manner. Our surveyor was courteous & friendly. My criticism wpuld be that the wording of some of notes could have been more thorough & given fuller detail. eg. "the stair bannister may not comform to current building guidelines" this could have gone on to include that the stair bannister is an original feature of the house.
Phil · 30 March 2023
Agent replied · 10 June 2024
Dear Graham,Thank you for your business and for leaving a review today. We're delighted to hear that the process was efficient and will pass your comments to the local team. Our best wishes for your next steps.Regards,DM Hall Marketing Team
★★★★★ 5/5
TrustpilotBoth surveyors were very polite and…
Both surveyors were very polite and respectful.Report was sent through quickly and apart from a couple of small errors was accurate.
Customer · 11 November 2022
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Inverurie.
★★★★★ 5/5
TrustpilotHome report
Brilliant service. Jonathan was really friendly, knowledgeable and efficient.The process was very smooth from start to finish and all completed very quickly.Highly recommended
Gill · 11 August 2022
Agent replied · 11 June 2024
Thank you for taking the time to leave a review for Jonathan and the team in Edinburgh. We really appreciate this feedback.
★★★★★ 3/5
TrustpilotValuation survey
There are 2 things that annoyed me. The surveyor arrived late in the time span of 10 to 1pm. (12.15). If thesurveyor on the day could phone me an approximate time knowing his work schedule this would be a nice thing.The observation(12) on the report was wrong. the facts /data were not correct -lack of professionalism (lazy). Else very efficient service and would use again.
Mr · 17 March 2023
Agent replied · 10 June 2024
We appreciate the feedback and trust everything was in order with the final report.
★★★★★ 5/5
TrustpilotHoe Report
Surveyor was on time, polite and carried out his survey in a professional manner.
Brian · 15 June 2023
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Aberdeen.
★★★★★ 5/5
TrustpilotArrived at time agreed
Arrived at time agreed, both surveyors were courteous and professional. Checked all areas inside and outside of house with no disruption. Reassured after survey that there was no major issues to be concerned about.
Janet · 19 December 2024
Agent replied · 26 December 2024
Thank you for sharing a 5* review for the team in Dunfermline. We're delighted to hear it was a great service.
★★★★★ 5/5
TrustpilotHome report
Johnathon was friendly and professional throughout the visit to my home . Genuinely nice guy who is good at his job
Ms · 6 October 2022
Agent replied · 10 June 2024
Thank you for taking the time to leave a review for the team in Edinburgh.
★★★★★ 4/5
TrustpilotHappy customer
It’s not a great experience getting a home report done as you do get a few home truths but that’s exactly what there there for. They arrived on time and I got my report on time couldn’t ask any more
Craig · 12 September 2024
Agent replied · 26 October 2024
Thank you for sharing a review for the team in Ayr.
★★★★★ 5/5
TrustpilotSandra and Steven made everything clear…
Sandra and Steven made everything clear and easy, a pleasure to work with during a stressful period!
Jim · 23 February 2023
Agent replied · 10 June 2024
Thank you for sharing a 5* review for the team in Livingston.
★★★★★ 5/5
TrustpilotA+++ experience
Surveyor arrived while I was working with instructions from myself to come in. Done his job and was absolutely fine with my dog following him about watching him. He was great and didn't disturb me while working.
Piperri · 24 October 2024
Agent replied · 26 October 2024
Thank you for sharing this feedback for the team in Stirling. We're delighted to hear it was a great service with minimal disruption to your day.
★★★★★ 1/5
TrustpilotThe report was prompt and fair but its…
The report was prompt and fair but its make up failed to address obvious failings like commenting on things you cannot see - floors where there was carpets with the excuse / reason they were not allowed to see the floor, same with bits they couldn't see - but it didn't stop them saying there could be problems. Felt it covered their back. Didn't give a balanced or straight overview.
Michael · 12 August 2022
Agent replied · 11 June 2024
We're disappointed to receive a 1* review and this feedback. Any issues can be addressed with the local office.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
