Trusted Agent profile · Midlothian
★★★★★
1,808 reviews across 2 platforms
Gorton Road, Rosewell, Midlothian, EH24 9AD
Part of Avant Homes Scotland East, see every office.
Avant Homes Scotland East's office in Midlothian, at Gorton Road, is rated 3.7 out of 5 across 1,808 reviews on two platforms, including 10 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. Avant Homes Scotland East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Midlothian.
Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
1/5
TrustpilotWynyard is a mess
Live near their estate in Wynyard and the public areas are a mess. The poor residents have been forced to maintain the area so their children can play. Been told it’s their responsibility as the site has not been adopted yet. Very sad as the estate could have been a great place to live.
5/5
TrustpilotExceptional 👍👍👍
Avant have been exceptional through out our journey.Especially AndyJoe and Dean.Nothing was any trouble.Over the moon with our beautiful new home 🏡 A massive thankyou to everyone 👍 Definitely recommend if your looking for a new build home 🏡 🌟🌟🌟🌟🌟
Thank you for your kind words HayleyIts lovely to hear that our team delivered you a beautiful new home that you are delighted with.Thank you also for your recommendation - that really does mean the world to us!Best wishes for you and yours in your new home.Avant Homes
5/5
TrustpilotSite Team at the Lowry Development Seaburn
This is relevant to the Lowry Development in Seaburn currently an on going development My only comment I would like to voice on my experience with Avant (sometimes less is more ) so far from reserving the plot on September 2021 till moving in at the end of May 2022 is the assistant site manager Keith Croudace and site team are excellent.
1/5
TrustpilotGreat at the start until the money is…
Great at the start until the money is handed over. unfortunately, the aftercare is appalling. been through the 3 stage complaints process and still no further along. It's been over 2 years since we lived here and the snag list has been over 40 issues. still waiting for a new front door since last year (due to leaking when it rains)
5/5
TrustpilotThe sales advisor Olivia was friendly…
The sales advisor Olivia was friendly and very informative/knowledgeable.
5/5
TrustpilotEmily was very efficient
Emily was very efficient, friendly, patient and extremely helpful.She made the process very simple and no stress Highly recommend !!!
1/5
TrustpilotDisappointing
From the piont of purchase then delays to the build followed by months and months of snagging due to carelessness and what can only be described as shoddy workmanship... The whole Avant experience has been woefully underwhelming. If any of my friends or colleagues asked me about Avant I would recommend they try another house builder to spend their hard earned money with.
5/5
TrustpilotWe have been in our new home at the…
We have been in our new home at the Telford site for 2.5 months and we love it! Our site manager and assistant site manager are incredibly helpful and can't do enough for us. Always show a friendly smile . Would highly recommend Avant and the Telford site.
5/5
TrustpilotJust had Laura come and finish the last…
Just had Laura come and finish the last of our jobs, she's professional and reliable and her work is outstanding. She's great for advice. As someone who is a non DIYer who has to call her dad down from Scotland I appreciate her knowledge, So thanks! She's a real assist to your team!
5/5
TrustpilotEasy to Deal With
The process of purchasing a home through Avant at Danetre Place could not have been easier. Plenty of communication throughout the build including photos, and Natalie J in the sales office always keeps on top of any and all requests. Highly recommended!
Thank you for taking the time to leave a review Ben. Its brilliant to hear you have enjoyed your experience with us and that you have received great customer service. Wishing you all the best in your new home.Best Regards,Avant Homes
1/5
TrustpilotI am overseas buyer
I am overseas buyer, I had bought a 3bedrooms , I reserved the house on May, and I arrived UK on Aug , I had make appointment to visit show room twice , first nobody reply, second change the date and when we arrived the site nobody here. call many times and said ring back me ASAP, nobody reply me. I will never recommend Avant Home as well
5/5
TrustpilotAndy Jones (Avant Homes)
After some re-tiling in our two bathrooms Andy Jones came to reapply silicon as required. Came on time and was informative and helpful and noticed the front door needed adjustment, which he did. Great service from Andy. Many thanks.
1/5
TrustpilotBIG FAT ZERO AVANT HOMES HORRIFIC COMPANY to buy a house with.
HORRIFIC COMPANY to buy a house with.Terrible Customer Service They Do Not Answer Emails Or Calls For 2 Years Straight.Then Your Time Is Up Out Of Contract They Said To Me I Had 2 Years To Get Things Snagged.Absolute Joke.Good Luck Buying Property With Avant Homes Because Your Going Enter Yourself Into a Fit Of Stress.
4/5
TrustpilotEverybody was helpful
Everybody was helpful and the house was built well and on time.
5/5
TrustpilotExcellent customer care from Jessica at…
Excellent customer care from Jessica at Bradley Point. I visited with my friend and was shown round the show home and the plots on site. It was great that the sales lady took time to show us round the site. Great experience, thank you.
5/5
TrustpilotShow home visit
Spoke with Abi today on our visit to the new show home at Eden Fields.
5/5
TrustpilotThe sales advisor was extremely…
The sales advisor was extremely informative, engaging and friendly. She explained everything about the house and the scheme and we had a great viewing.
5/5
TrustpilotMoved into our new Avant home at the…
Moved into our new Avant home Vanburgh Gate Chester le Street at the end of October and have found the whole process to be excellent thanks to firstly Julie from Sales and then the site manager Jason followed by Michelle for our after sales service.
1/5
TrustpilotCustomer service is shocking
Customer service is shocking, 3 months to get issues resolved.We have had a smell from our bathroom for 7 months, Thomas Conelly their plumbing contractors can't fix it and never turn up with the correct equipment.Avant Customer Services Sunderland keep passing the issue to different people, ground workers then the plumbers.Not good enough
5/5
TrustpilotJulie has good communication skills
Julie possesses very good communication skills. In my viewing this afternoon, she explained everything clearly in a step-by-step manner. She answered my queries in a straightforward manner; she even brought me to see the surrounding areas in explaining why I need not worry about flooding.
1/5
TrustpilotIs there anyone out there.
Have been trying for nearly 3 weeks to speak to someone about a plot at Barton Point. Tried online booking of appointment, no response. Tried calling. No answer. Left messages, no call back. Messaged on Facebook. No response. Popped over to the site at the weekend and the office was closed. Is this an example of Avant customer service? 🤔
1/5
Trustpilot320k for a home with a leaky roof.
320k for a home with a leaky roof.Avoid at all costs. Nothing but issues. Their staff changes from day to day. So you’re always dealing with someone new.I’ll never buy anything from avant again and would encourage other to avoid too.
5/5
TrustpilotAvant Homes - Great Home Builders
Avant Homes are a Great New House Builder.They care from the very Start of the process to the very End and in the Middle.I would have no trouble in recommending them.
Hello PhilThank you so much for your great review. It means a lot to us when we hear from satisfied customers and we're always grateful for a recommendation.Enjoy your new home and continue to live for WOW!Kind regardsAvant Homes
5/5
TrustpilotJames was really friendly and…
James was really friendly and professional
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes Scotland East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Midlothian.
