Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid Avant at all costs!
Avoid Avant at all costs!! We’ve been waiting over 7 months for our kitchen to be fitted correctly as manor interiors bodged the cupboards and resulted in doors falling off/missing flooring. Trying to get avant to arrange different trades to all attend on the same day has proved impossible. Also when booking appointments to get small snags fixed your waiting a good 12 weeks. We’ve recently renovated our back garden due to mushrooms/nettles constantly growing and what we discovered only 1cm under the grass was drain pipes metal rods, hard concrete, general waste left from builders. I would never buy a new property again a and certainly not from avant if they gave it to me for free!!
CLO · 25 May 2022
★★★★★ 2/5
TrustpilotOver Promised, Under Delivered
Overall, I was pleased when I moved into my new Avant home in April 2021.My snagging list was relatively modest in comparison to many new homes - but that’s a good job, because the after care from Avant has been really very poor. Emails go unanswered, complaints go missing, issues from over a year ago still not resolved. Even when you think you are close to resolution, appointments are cancelled, tradespeople don’t show up. Overall Avant have over promised & under delivered.
Niamh · 25 May 2022
★★★★★ 1/5
TrustpilotDelay of completion date without any communication
I bought a 3 storey house at Purbeck Village Warwick in Nov 2021 and the expected completion date was told as the end of Jun 2022. But the house is only finished the first floor in April 2022. We kept asking the salesperson about the realistic completion date but we got no reply from the team after sending several emails. I am so frustrated as I even cc the email to their complaint director but it is still radio silence of the team. I really regret to purchase the house from Avant homes. I wish I would read the review from this site before I bought it.
Wong · 25 May 2022
★★★★★ 5/5
TrustpilotMel was absolutely great from start to…
Mel was absolutely great from start to finish as she has been every time I’ve visited the site
MF · 11 September 2023
★★★★★ 1/5
TrustpilotStay clear
Put us completely off buying a new build ever again. Waited over 18 months for it to be finished only to find they’d added something that wasn’t in the plans and took away space. Constant snags and poorly made house. The customer service team are NON EXISTENT! Always being ignored, refusing to rectify snags (even though we are in our 2 year time frame) Started a complaints procedure months ago, even they are ignoring me. Useless company and not worth the stress. Stay clear!
Mary · 12 May 2022
★★★★★ 1/5
Trustpilot2 years in now and still issues not…
2 years in now and still issues not sorted! collapsed drains, majority of the estates drainage is not connected, raw sewage in back gardens due to drains not being connected. roofing not installed correctly on all houses, air vents in lofts not connected, installing flooring on wet sub floors resulting in mould / damp, hollow pavements, hollow roads ( to the point a skip wagon went through the floor on the road) virtual tour not to spec as what people have received. all back gardens have no drainage therefore complete bogs, downpipes are tarmac'd into the ground with no drainage connected to them, customer services appalling and tell complete lies, fob you off or worse claim all things are to spec.even local authority wont take the site on because of how bad the estate is.the basin / soak away on the vertual tour was beautiful - trees, grass, metal fencing - people have paid a premium for houses facing it, however we have been left with rubble - looking over a scrap yard would be more appealing! no response from director levels. 300k house and its been a total nightmare! contractors are the lowest of the low, dont have no passion in the job they do! and as for the NHBC - how they even signed off properties on this site is a complete mystery - they too are not responding either and the majority of issues are serious health and safety breaches.thats not to mention the 'average snags' residents get with a new build. The entire estate are now getting together to source a legal team.
Laura · 12 May 2022
★★★★★ 1/5
TrustpilotIf I could give ZERO I would
If I could give ZERO I would. It is the most soul destroying experience giving your hard earned money to this company. They treat you like dirt and don’t feel the need to even respond, the only thing they are experts in is ghosting customers.we are now 11 months into a constant construction site right next to our house not treated as a priority as its a showhome and not being sold. On our land under a ‘gentlemans’ agreement that involves no communication from Avant and no respect. Deadlines drift with no explanation and you have to chase and chase. they do a days work then nothing for weeks. Here we are again with a promise our front garden will be finished by the end of April and all they have done is dig it all up and leave it an embarrassing mess! If anyone would like to see the actual state they have left visit our instagram norbury_house2homeHave never encountered such a low grade company with no respect for customers.
Ann · 10 May 2022
★★★★★ 1/5
TrustpilotTruly deplorable company
Truly deplorable company. Avoid purchasing a home with Avant if you can help it.For anyone considering a purchase with Avant, just look at the reviews here. Almost everyone who has gone ahead has had a miserable experience after the shiny sales process ends.Once they’ve got your money you are no longer of interest to them. You might find there sales patter is fine and all will look good at the outset but trust me, run a mile before they ask you to sign on the dotted line.Their customer service is non existent. It really is. You’d have more success talking to one of your (probably incorrectly installed) doors than you would expecting any level of service from them.And I speak as someone who has spent a truly miserable 3 years as an Avant customer.I recently found my Avant sales folder tucked away in a cupboard. The slogan - excellence without exception.If I could be bothered suing for false advertising then I would.
Stuart · 10 May 2022
★★★★★ 1/5
TrustpilotService is appalling
Service is appallingWe have been calling Avant for weeks, you are lucky if they pick up and when they do... they promise to call back and that's it. You will not receive the callback. It's exhausting, unprofessional, and annoying which is a shame because we really did like their properties.
Tafadzwa · 27 January 2022
Agent replied · 10 June 2024
Hello TafadzwaI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot number (if applicable)You can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
★★★★★ 4/5
TrustpilotWe are currently going through easy…
We are currently going through easy sale and after a week on the market we have had a offer!
Consumer · 16 July 2024
Agent replied · 25 October 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
★★★★★ 5/5
TrustpilotLaura is 5 ⭐️
The 5 stars are only for Laura otherwise it would be 1, if the rest of Avant had an ounce of her professionalism and dedication to ensure issues are rectified it would be a much more pleasurable experience of buying and living in an Avant home. Laura makes you feel valued and always goes above and beyond to sort any issues you have, she’s a credit to the company.
Jo · 8 June 2023
★★★★★ 5/5
TrustpilotExcellent reservation meeting
Julie was very helpful explaining everything during the reservation meeting.
Andrew · 29 February 2024
★★★★★ 1/5
TrustpilotWORST EXPERIENCE EVER!!!
Customer service doesn’t exist. The completion dates aren’t true. They guarantee the houses are going to be ready knowing that they aren’t going to be done and putting people in trouble. Because of them the dream of having a family house became a nightmare. We are homeless now because of them. I wish l would have bought a house elsewhere. Save your time, stress, money and dignity and don’t consider Avant!
Kivia · 3 April 2023
★★★★★ 1/5
TrustpilotThanks for your concern. It's not a complaint just a request to buildup the driveway before Christmas. Plot number 4.show home.browney lane.dh78ht.durham.Regards
We are happy with all the services being provided by Avant and all staff is good and cooperative. I have purchased a show home which absolutely ready but there is no driveway construct yet.I have been told that driveway will be completed till February 21.Don't you think it is too much time to build a driveway...
Khalil · 23 September 2020
Agent replied · 10 June 2024
I understand that you have been contacted and have discussed the timeline for completing your drive ahead of your completion date, and we trust that all is now clear and in orderThanksAvant HomesThanks for the plot number Khalil - can you confirm the site please??Good morning KhalilPlease can you share with me the plot number and development of your home so that we can look into this for you asap?Please just update your review and we will pick it up from thereThanksAvant Homes
★★★★★ 1/5
TrustpilotWorst builder
Worst builder , worst staff . Builder not making agreement as per rera , he want nearly 60 to 70 percentage amount before plinth . False commitment by staff . Pls don’t buy anything in Avant .Trust me you will end up in trouble . Purchasing flat in Avant means you are inviting trouble. your happiness will go after purchasing flat in Avant .
Shilpa · 10 October 2023
★★★★★ 5/5
TrustpilotSmooth introduction…
We are in the early stages of buying our home however, the experience so far has been fantastic! Jane, the Sales advisor has been incredibly helpful, guiding us through the steps as first-time buyers.We're looking forward to continuing this journey with Jane and the Avant team!
Hanna · 28 September 2024
★★★★★ 5/5
TrustpilotViewing a property the picture made me unsure of size
Unsure of the young Avant girls name, she was lovely & informative. On showing the property I was interested in which I was happy with 2 gentleman appeared I presume the lovely one was the site manager & the other one was a workman. Lovely house but got to give it a think before I make a decision. 100% score
Beverley · 5 January 2024
★★★★★ 5/5
TrustpilotAvant homes - Odettes Point
We called in without an appointment to the Odettes point development in Keighley and received a warm welcome from Abi. She was great! Extremely knowledgeable and professional, she answered all our questions and kept us updated after our visit, we would highly recommend her! Thanks for all your help Abi.
LTZE · 20 July 2024
★★★★★ 5/5
TrustpilotFriendly, helpful.
Friendly, helpful staff, explained everything fully,always happy to help,Jessie at Radfords Medows Micklefield has been brilliant.
FrancesBurbidge · 28 September 2023
★★★★★ 5/5
TrustpilotGood customer service
Good customer service,friendly staff,house was nice clean tidy and spacious
Beatrice · 22 November 2024
Agent replied · 29 December 2024
Hi Beatrice! Thanks for writing such a great review we are thrilled to hear from you.
★★★★★ 5/5
TrustpilotThank you so much
What can I say... Vicki Phelps such a kind helpful women so informative, really helps navigating the idea of finding your forever home we haven't signed the dotted line yet however am extremely looking forward to what Advant can offer us. Thank you so much for the help so far!
Sophie · 15 July 2024
★★★★★ 1/5
TrustpilotMajor issue not resolved after 7 months
We have been living in our new build since April 2022 and since August 2022, we have been unable to use our en-suite shower due to the floor dropping and causing a leak to come through our kitchen ceiling. Avant's after sales support is non-existent and we keep getting fobbed off my different people within the company. If you are looking to buy a new build, stay away from Avant Homes!
Essi · 6 March 2023
★★★★★ 5/5
TrustpilotAbby Pinky was amazing.
Abby Pinky was amazing.Polite, knowlegable accomadating and professional. Nothing was to much trouble. Promote this young lady.
Darren · 28 August 2023
★★★★★ 3/5
TrustpilotSmooth and easy process (until you want snagging fixed).
We bought a new house from Avant Homes in Ellis Vale Armadale and we were extremely satisfied with the whole process. Starting from booking our initial appointment right the way through to moving into our new home everyone we dealt with made sure that we had all the information we needed and that everything ran smoothly. Particularly our sales advisor Rebecca, she was more than happy to answer every query we had and went above and beyond to make sure that things were running smoothly for us.The house itself is done to an incredibly high standard and we are very happy with our move.Update:There seems to be a pretty inefficient process in getting the snagging done where you are entirely reliant on people remembering to pass information on. If you don't keep on top of following up then you will just be forgotten about.The after sales service is a complete 180 from the pre sales service.
Steve · 24 February 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
