Avant Homes Scotland East Midlothian reviews

★★★★★ 1/5

Trustpilot

AVOID AVANT AT ALL COSTS!!!

Honestly avoid this company like the plague!! I'm in the middle of buying a house and the whole experience has been horrible,if I had realised sooner what was going om id have pulled out but my partner and I are now stuck. I can only blame our naivety on being first time buyers.It's very clear this company don't give a toss and have been bought out by a shower of cow boys who want to cut corners and cut extras to the bone to make sure they maximise profits. I'm surprised at this point they aren't charging extra for bricks and cement as an upgrade option!Complaints get you nowhere either. They have ruined this whole experience for us and I despise everything about this company and I can tell you hand on heart please take this advice and honeslty do not buy an avant house. Reading these reviews I dread to see what state of house I'm going to get and I expect no after sales care. The crap they put in is cheap and rubbish. You'll get about 5 same tiles (cheap and nasty looking)to pick from and the kitchens are truly grotesque. There's not one positive comment I can bestow on this horrid company.

Lex · 13 November 2021

★★★★★ 1/5

Trustpilot

If your thinking of buying from Avant…

If your thinking of buying from Avant please Stop!!!!!Quick enough to take deposit and let you buy from them. To actually get any thing done in the house is more stressful than actually buying the house. The products through out the house are cheap, the workmanship is very poor.We have a retaining wall in rear garden that looks like a 4 year built. Over 2 years with multi visits we have our garden wall started. They think that trying to bodge the wall will help. If any one would like to see photos of what poor workmanship is from Avant happy to show. Please, please avoid these don't ever buy from Avant. They are no different to Bovis, Persimmon and all the rest of them.

Adam · 13 November 2021

★★★★★ 5/5

Trustpilot

It’s great to see a developer doing something different

Moved into an Avant home at Dantre Place at the end of September. The whole experience from working with the sales adviser (Natalie J) when we first reserved to moving in and getting settled has been 5 star. It’s great to see a developer doing something different with their homes. Would highly recommend.

Ben · 22 October 2020

★★★★★ 1/5

Trustpilot

18month and now everything reported is not warranty

Disgusting experience! Been an absolute farce for the last 18months! Nothing is covered under their warranty and just tell you to go to the nhbc. Like anyone with a job or family has time to do this. Talk rubbish about excellent customer care but this is a blatant lie! Wish I would have seen the reviews before wasting money on this joke of a house!

Keshia · 6 July 2023

★★★★★ 1/5

Trustpilot

No after sales services from Avant Home

Avant home always said the issue has been logged with the plumbing contractor who will contact you direct to arrange an appointment, but never someone will contact you. Reported the issue to them early after I moved in. Problems with radiator still not fixed. The two years warranty period almost expired. What are they doing? Nothing! Don’t buy their house. There are no after sales services.

Sweetie · 5 June 2023

★★★★★ 1/5

Trustpilot

12 months on from damage to my kitchen…

12 months on from damage to my kitchen work tops when we moved in. 3 repairs later and Avant have our once beautiful kitchen in a right mess.Miss cut work tops not fitted to the base units,massive gaps where you can fit your fingers down the sides.Unleave work tops sink not fitted back correctly heat sheild removed from the hob.Scraches to cupboards damage to walls and personal belongings.No updates from avant on when thus will be resolved.Poor service poor work manship of repairs Poor communication from Avant just left with a kitchen not fit for purpose.Avant are quick to take your money but as far as aftercare not quick enough to fix what they have not done correctly in the first place.Photos of the poor repair to embarrassing to post.Would I recommend an Avant home to family and friends well that would be a no.12 months to leave a repair is unacceptable.

Liam · 29 October 2021

★★★★★ 1/5

Trustpilot

Avoid! Terrible experience

Avoid! They promise the 2 years warranty of customer service to our showroom. Before the completion date, they didn’t fix all snags but they told us again we can call the customer service to fix it after we move in. We got the black and white email to prove that. But after we moved in, they just no show. Call the customer service centre, they just keep saying we don’t have this 2 years warranty, and keep saying we are misunderstanding. Also, the Regional New Home Coordinator just disappear and don’t reply any calls or emails any more. Before that I called her to confirm my 2 year warranty again and she keeps saying we got this. But after this call, she just disappeared. I ask her colleagues to call me. They say they are different departments, they can’t do that. They just avoid responsibility. We can’t found them. We make the complaint, but useless, they just keep saying this is showroom, no warranty included. It’s totally different from the sales team and the new home coordinator told us before. What a big company, but doing this, it’s really unacceptable. This is cheating. Don’t believe them, just avoid!!!! Be careful.They also didn’t give us the door plaque. It’s over 6 months, we just keep ask them many many times, they just keep saying will give the estimate delivery date to us as soon as possible. It’s really ridiculous. After so long, they can’t even give me an estimated date.

YY · 29 October 2021

★★★★★ 1/5

Trustpilot

5 times avant has been out to fix a…

5 times avant has been out to fix a crack on my bathroom ceiling and 5 times the crack reappears after a few weeks!! Every engineer slates the last engineer for his work and promises they will do it correctly. Today avant have refused to do anything further for us after the site manager being a no show AGAIN!! Zero customer service and zero care for the money people put into buying their homes. Never again will I buy another avant home.

Amy · 26 October 2021

★★★★★ 1/5

Trustpilot

I purchased a house from Avant nearly 4…

I purchased a house from Avant nearly 4 years ago and we are still awaiting repairs to be finished, and getting ignored by customer services. The sales lady was great, promised the world, as they do to sell a house. As soon as we signed the papers problems started, they were nearly a year behind schedule yet upto the week before we moved in they were still saying it would be ready on time, yet you could tell by looking at it, it was still a shell! We’d already sold and living with my mum so we were going to pull out but we were offered a different house instead, we were upset we didn’t have any of the fixtures we’d spent ages picking, but we had a house and with 3 kids, we moved in, the sewer backed into and flooded the downstairs a week after moving in, the finish was awful, plaster lumps, walls lopsided, scratched windows, electrics in the garage tripped, flat roof leaked, mains electric meter was put in the box wrong so it didn’t shut properly, we’re still waiting for this to be fixed, rain leaking into the window frames, which apparently isn’t covered, the grass died because they used no top soil, but apparently our lawnmower was blunt, the list filled 2 a4 pages. It ruined the whole experience of buying a new home, and I wouldn’t buy one again, trying to get anything done is like banging your head against a brick wall, so we ended leaving a lot of want needed doing and just focused on the big things, here’s hoping they’re fixed within the next 4 years! Save yourself the stress and buy with someone else!

Claire · 26 October 2021

★★★★★ 4/5

Trustpilot

Avant Homes - Excellent pre sale service

I very nearly bought an Avant home at Purbeck Village in Warwick. It did not finalize in the end through no fault of Avant just circumstances.Through the process i have to say they were very helpful and friendly , id find it hard to fault their efforts to accommodate what i wanted. They let themselves down a little with a mega delayed part refund of my reservation fee but got there in the end.Special shout out for Rachael Mark-Leonardt at Avant who "held my hand" all the way through. If you can find Rachel you are in good hands.

Carlos · 25 October 2021

★★★★★ 5/5

Trustpilot

Joanna is a gem!!

We’ve recently bought a house on the peerfields development in chilton with the help of Joanna. Shes been fantastic and couldn’t of been more helpful! She knew we were first time buyers and made sure we knew exactly how the process works, and was so patient with the many questions we had. She’s made this a very exciting experience, thank you so much!! We’re loving our home and can’t wait to make many a memory here!

Ashlee · 22 May 2022

★★★★★ 5/5

Trustpilot

We visited Avant site at Greenlock…

We visited Avant site at Greenlock Place (for 2nd time) and were greeted by Lewis who answered all our questions with confidence and detail, we thought the service we received was excellent and we are definitely considering buying our new home with Avant, Lewis in particular was a great help.

Mark · 2 June 2024

★★★★★ 5/5

Trustpilot

Informative & pleasant experience

Our visit to Avant Homes was made very pleasant by the warm welcome of the regional sales advisor Lewis Simms who was very friendly and approachable he gave us lots of good, neccessary information clearly explained without needing to ask. The viewing of potential new homes was also explained in detail, well worth the visit & recommended.

Bernadette · 12 January 2024

★★★★★ 1/5

Trustpilot

Avant, don’t believe the hype!

We’ve been in an Avant Home for 6 years. Promised the earth by builder and Wynyard Park. Nothing delivered. Non of promised infrastructure and now builder and Wynyard Park in dispute over ownership of landscaping maintenance. The estate is a disgrace. Avant are poor finishers, it would appear that once they have sold all properties that’s it, thank you and goodbye. Would not recommend this builder!!!

Don · 26 May 2023

★★★★★ 5/5

Trustpilot

Great experience

Everything went to plan, lots of information given and more with our appointment on Sunday , looked after by Mary

Amie · 22 March 2023

★★★★★ 2/5

Trustpilot

Very poor experience post purchase

Avant is extremely quick at rushing through the completion, which is also true for the quality of their builds. Poor finishing, from what we all assume, is apprentice-level workers and zero checks. They just ignore you to wind down your snagging period, even quoting there's no one to do the work......They need investigating. Since the takeover the standards have fallen across the board. The amount of disgruntled customers is staggering.

M · 14 January 2023

★★★★★ 1/5

Trustpilot

Worst Customer Service I’ve Ever Experienced

Notice many 5* reviews are those who have just moved in and/or not had any problems. Agree wholeheartedly with other negative reviews about aftersales and customer service. They lie, ignore you, and fail to treat you as a human being. Condescending, arrogant, and never any hint of an apology for their wrongdoings. Complaints process is non existent, Consumer Code for Homebuilders agreed. They’re fine until you have a problem, so if you do buy from them, bare that in mind.

Customer · 9 October 2021

★★★★★ 5/5

Trustpilot

Excited to be in my new home

I moved into my new Avant home yesterday at Berry Hill on the new phase. The experience has been brilliant and I’m really pleased with my new home. I used Evolve as my financial advisors and Fidler and Pepper to act as my solicitors. The sales team have been brilliant partially Tara the New Homes Coordinator. The whole experience has been exciting and stress free. Neil and Simon from the site team have been really helpful and have done a great job with the house. I can’t wait for more people to move in on the development. Thank you to the sales and site teams

Jack · 1 October 2021

★★★★★ 1/5

Trustpilot

A good example of bad customer service

I reserved a property in December 2020 with Avant in the Greenhall Village development. Avant continually affirmed that the date of entry for my plot would be April 2021. I had paperwork that advised June-Sept for anticipated dates, however two sales reps advised that these houses were being pushed through for April 2021. I have had numerous issues with options that I had selected for my property. One specific example would be a washer/drier that was ordered at point of reserving the property, upon getting handed my documents confirming options, I noticed that there was an error and a washing machine had been selected instead and requested the document be amended to be told it would be fine and a washer/drier would be in the property. Only to have an argument with a different member of staff the following week and for the washing machine to appear on the missives. Avant also decided that they were no longer fitting the integrated microwaves that had been agreed upon. Generally communication has been poor and I get the impression from staff they feel as though they are doing the client a favour by selling to them. At present the house I reserved still is not built, with no real completion date in sight.As a company they appear to have no thought or regard for the impact their poor organisation has on the clients, an experience that should have been exciting has been filled with nothing but dread. I would tread carefully if considering buying from Avant..

Fraser · 26 September 2021

★★★★★ 4/5

Trustpilot

I visited Bradley point, Jessica was great.

I visited Bradley point. Main positive was Jessica, the sales lady that showed us around. On time, very helpful and friendly. Houses we viewed though were very small compared to expectations. Even in a four bedroom house the living rooms were tiny. If you swung a cat in there you’d definitely bash it on the walls. 😬

John · 30 December 2023

★★★★★ 1/5

Trustpilot

Disgraceful

DisgracefulIt’s a shame you can’t give no stars.We have been chasing repair works on our back door for months.We get no response.We receive one email for every 3 or 4 that we send and nothing gets sortedAvant have acknowledged they’re at fault but have no care or consideration for the security of our house (which is disgraceful given the 2 children that we have under 6).We have had an emergency lock smith out in the early hours of the morning but this is only a temporary fix.Avant lose interest the minute you sign the contract.Would never recommend anyone to buy from Avant.

Ricky · 7 September 2021

★★★★★ 1/5

Trustpilot

Poor customer service

Unfortunately similar experiences to most on here. Same contact initially, use our broker, so we did and that went wrong. Handed over 500 to reserve the plot. Used their recommended solicitors and they were appalling. The person who is on site to show you the house stuff is always great, but the avant sales team on the other end of the phone or email are not interested. Eventually decided against the purchase, all the hassle and lack of communication was a big red flag, no house purchase is worth this! Requested my reservation fee back minus the 100 for their work! I have rang and emailed 3 different people and even used the complaints process and I’m still waiting for my money back- the house is back up for sale on their website, it’s gone up in price. Seems their not too busy to get back to business regarding the house purchase but alas too busy to pay me my money back! Not everyone will experience this I know, but I really would think twice. A house purchase is a big deal, you need to know your in safe hands. Avant don’t care. Walk away and pay them nothing.

Nicola · 18 August 2021

★★★★★ 5/5

Trustpilot

Great customer service at Ruddington

Went to view a property in Ruddington. Patricia was fantastic! So helpful and really took the time to answer all my questions. Thank you

Nottingham · 1 October 2022

★★★★★ 1/5

Trustpilot

Lies, excuses and empty promises

Upon purchasing our Avant property the sales representative was absolutely fantastic, sold us the dream to seal the deal but unfortunately upon completion it has been quite evident up to now that what they offer and what they deliver are two entirely different things. Just to note we have had situations outstanding for approximately 18 months and have given Avant every opportunity to correct their wrong doings before publicly displaying the issues like a platform like this. However now we feel it essential to forewarn potential future Avant purchases of falling in to their lies and traps. To bullet point some initial problems:* Garage floor laid like a building site, we were told that they would rectify the matter they then were delayed to due “COVID” they then backed out and we had to fight tooth and nail across a 4 month period to have the floor relaid at a subpar standard. * The back garden during heavy rain periods gets flooded as a result of Avant creating a mound which they initially buried “illicit” materials underneath. They stated a timeframe for drainage to be complete, this has not been upheld and we are 18 months further on. * The downstairs toilet has had approximately 6 different plumbers come out all stating different things, they have cancelled on the day at least 5 times incurring cost to ourselves as you don’t get paid for not working when your self employed. With nothing but an apology and not a care. * The roof has a gaping hole due to the roof not being completed correctly and is missing a vital tile, we have made them aware and they are trying to fob us off again stating “slippages” are not covered. However as we has reiterated to them there was no tile there in the first instance. * The garage door is the incorrect size as there is a gap approx 10cm at the bottom, they sent out a garage specialist to deal with at which point the specialist stated that they have used the incorrect door and quite simply it is just to cut costs. These are just a few of the occurrences since we moved in to the brand new property and we feel it necessary for prospective future purchases of Avant homes to be fully informed. We are in hope that this will be enough for Avant to take this seriously and correct the issues we are experiencing and also in the hope others don’t have the same future errors.

Georgi · 13 August 2021