5/5
TrustpilotAvant homes staff Laura is brilliant
Avant homes staff Laura is brilliant, she has been always helpful to our family in home defect repairs. She is skillful, efficient and polite.
Trusted Agent profile · Midlothian
Avant Homes Scotland East Midlothian reviews
★★★★★
1,810 reviews across 2 platforms
Gorton Road, Rosewell, Midlothian, EH24 9AD
Part of Avant Homes Scotland East, see every office.
Avant Homes Scotland East's office in Midlothian, at Gorton Road, is rated 3.7 out of 5 across 1,810 reviews on two platforms, including 10 Google reviews rated 3.7.
Reviews
Every review we hold for the Midlothian office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotWe were planning to buy a house from…
We were planning to buy a house from avant and we were very happy initially to the stage of nearly exchanging contracts when our buyer pulled out .Once this happens Avant give you 2 weeks to find another buyer.Don’t plan on buying from this developer until your 100% sure contracts will exchange or potentially you can lose a lot of money that’s been paid for extras and your reservation fee.
5/5
TrustpilotSo far - so good!
Kathryn has been really helpful so far in the process. I feel well informed - but not pressured. So far, a friendly and comfortable experience.
3/5
TrustpilotRushed to finish - waterside quarter, chesterfield
This is really a review of a few different parts, each of which are broken down below.The good…Sales, the support and advice throughout the sales/buying process was fantastic, helpful, polite, customer focused, always returned calls and emails. Hard to find any fault.The property itself, well designed and spacious, with each area feeling useful and like they got the most out of it.The bad…Part way through the build the spec was changed, some changes were made (albeit small ones) that made no sense, for example there was an area above the hob on the extraction with two cupboard doors, inside these were three small shelves, perfect for cooking spices….. on the “new spec” the cupboard doors are still there… but two of the shelves aren’t, rendering it not only useless but also pointless. There are some other small things like this that it would have been nice to be informed about, I’m still baffled as to why they did this.The ugly…A lot of work was done the two days before I got the keys….. and I honestly wish they had kept the keys for another week!!! It was obvious the last few days were a rush job, the finish was absolutely lousy! The paint looked in areas like it had been put on with a mop and bucket!!! I could go into a lot of detail here, but I’ve gone over the issues that many times now with the “customer care” team that I get tired just thinking about it!The joy of a new build is supposed to be the convenience of moving your stuff in and starting to live, not to have to spend days waiting in for tradesmen to not bother turning up, hours on calls that go unreturned, months waiting for optional extras that were missed originally and are seemingly next to impossible to acquire. It’s made it difficult to settle and enjoy the place when you have to empty rooms and wardrobes etc out again so they can be put in to the condition that they should have been when they were handed over.
5/5
TrustpilotSuper development and brilliant sales advisor
Had an excellent experience with the sales advisor at the new development at Great Eccleston: extremely helpful, welcoming, friendly and professional.
1/5
TrustpilotThe most horrendous company I’ve ever…
The most horrendous company I’ve ever dealt with, we initially reserved a house with avant in may (this is our 4th new build so we do understand the process!) absolutely no contact from when we reserved the property, no commitment with a date of completion or even an update on the build process like promised. After speaking to multiple people and reading a lot of reviews regarding Avant we decided to withdraw from buying the House. We got promised a refund would be processed and still a month later this hasn’t happened, you repeatedly get ignored, have rude emails from members of staff when they finally do reply. DO NOT BUY AN AVANT HOME! Useless
1/5
TrustpilotAvant are the worst builder you could…
Avant are the worst builder you could ever buy from. They will half build you a house then refuse to fix the issues you have with it as soon as you submit your NHBC feedback. After this, they get fed up of you trying to contact them and they will simply ignore you. Emails, phone calls, no response. You pay £100ks for a property and once they have your money that’s that. The warranty they claim to provide isn’t worth the breathe it is uttered in and should be investigated by NHBC for it. Do not buy from this builder otherwise you will regret it.
2/5
TrustpilotGo elsewhere
On my 5th or 6th site manager now @ Shelton Village in Earl shilton..Weekly emails no response, very slow to get anything done from the snag lists, (290ish snags found)Incomplete garden for 2 summers now Brick work & damaged being ignored. They create more damage and more jobs to be done- if and when they ever do get a person on the job.Avoid buying from these especially now house prices gone through the roof.. they downgraded the quality of the spec in the houses just after we moved in so you'll literally be paying more for less.. avoid
5/5
TrustpilotAngela has been amazing throughout we…
Angela has been amazing throughout we can’t wait for our house to be ready and move in
1/5
TrustpilotThis company will RUIN YOUR LIFE
A further review about Avant. We had our windows replaced but they’re more damaged than they were before, now Avant are refusing to rectify this. We had 1 tile of flooring replaced as we felt something was under it. It turned out there was a piece of flooring under it! What kind of person would lay vinyl floor tiles and leave something under it! Several areas across the whole of our downstairs has flooring tiles coming up where it hasn’t been laid properly. Our front door doesn’t work. It’s so stiff it’s become unusable and the lock doesn’t work. My husband got his level out on it and it’s completely wonkey. We’ve had it adjusted before but the door is, quite frankly, a piece of rubbish installed by cowboys. We literally cannot use our own front door and will need to pay ourselves to get this repaired as Avant are clearly incapable. This is honestly the worst company I’ve ever come across in my entire life. Avoid them like the plague.
5/5
TrustpilotLowry Park
Lowry Park, Sunderland.After an initial good start, my experiences with Avant have been very frustrating in terms of the long wait for acknowledgment of emails regarding snagging issues. They need to know these are worrying things to new customers and the silence only compounds an already anxious time. This situation was only helped by the support of Keith, assistant site manager, who has done his very best to help resolve some of these issues. This 5-star review is purely for him, he is an asset to Avant, always willing to help and offer advice and I will be genuinely sad to see him go when work on site is completed.
1/5
TrustpilotBad experience before we have even moved in!
Hi! we are due to move into our house and the roof has just been put on and for the SECOND time they have emailed us to say the kitchen we have chosen has been discontinued.The first time they changed the kitchen it was to a spec practically the same, BUT now the roof is on and they are changing it again to something COMPLETELY different in which they are arguing that is is like for like.They also said we can no longer have the black doors we wanted as they have also been discontinued. Before we exchanged contracts they did make us aware we will not have specked brick, a utility, grey window frames, the bathrooms have changed spec to bog standard. But we still loved the house due to the kitchen and the lay out of the house. Now we can’t even have the kitchen we liked and we are paying the same amount of money as people on our estate with ALL of the nice specs. And we now just have a bog standard house we could of purchased elsewhere somewhere more reasonable! ALSO they said we have 10 days to choose the colour or else they will choose for us so we had no choice but to choose a colour of a kitchen we don’t like!I have emailed the director of the area and also the sales manager and both did not want to help at all but to say to takeIt legal.
1/5
Trustpilot2 years in and still having problems
2 years in and still having problems. After having a door that doesn't always lock they replaced it today and left it in a state and they told us they will be back out mid November to fix which in Avant speak is 2024. This is a new build home and it is falling apart and the customer service team could not be less interested. Avoid
1/5
TrustpilotThis company RUIN LIVES
Please avoid buying a house with Avant. We deeply regret buying ours and sincerely wish we had read the reviews first. The house is unbelievably poor and shoddy. I cannot think of a single thing in our house that wasn’t damaged when we moved in or has since broken. We were told by somebody on site “if you could see what’s going on inside these houses and how they’re being built, you’d be horrified”. If that isn’t enough to put you off, let me tell you more. The first day we moved in there was a leak, the dishwasher was not connected, the washing machine didn’t work (which were told by the staff member sent to repair it “mine does that too, we just switch it off and on again”. We had it repaired ourselves and were advised that the waste pipe was never installed properly. Every single window and door, both internal and external, were damaged (some of which Avant are refusing to repair as apparently it’s cosmetic damage and could have been caused by us), the downstairs flooring isn’t flat and has bumps underneath it and is coming up again, the grouting in the bathroom was incomplete, the bathroom wall isn’t straight and the tiles go off at a curve, the kitchen cupboards were scratched and had chips in, the hob was scratched, the sink was scratched, there was no carbon monoxide alarm, the garden gates were broken, no microwave or fridge/freezer was installed, floor tiles scratched, the wrong amp fuse was put in the electrical box for the downstairs circuit and we could only use one socket at any one time (yet this was signed off by an ‘electrician’) and the decorating, if you can call it that, is by far the worst we’ve ever seen with chips down to metal, scratches and even different coloured paint for touch ups. Read the news as there are stories of peoples misery, check out Avant social media pages (not what they write but what the customers say where there are videos of fake weep vents, blocked air bricks, wonky walls) and speak to people who actually live in these houses because everybody we’ve spoken to since moving in has said the exact same thing. The list above is just from moving in day and we’ve had constant problems since. The door handles are falling off (we were told that no through bolt was fitted) and we’ve come across more damage in the bathroom and kitchen. The front and back doors have constant problems locking and closing. We’re still waiting for several issues to be resolved and some of have been refused by Avant. We’ve been under extreme stress since moving in. Don’t be fooled by the pretty show home or friendly sales team, that all disappears once you’ve signed on the dotted line. We also had a great sales experience, they got us hook line and sinker. You can complain all you want, you don’t get anywhere and the staff are extremely defensive and clearly have had no customer service training. To top it all off, we’ve been living on a building site 8 months in with at least another couple of months to go. There’s food rubbish, cigarette ends and site rubbish (plastic bags, insulation) everywhere you go and I’ve been blocked in my own parking space 3 times. The builders behave like no others I’ve ever come across. Our windows are constantly filthy, there’s rubble and brick dust outside our property and none of the community spaces have been finished. It’s an absolute state and the roads are dreadful. They constantly lie about when it will be finished. I’m fully expecting them to bugger off and leave it unfinished as this seems to be their specialty. If you’ve already reserved, get out now, even if it costs you as it will be better than living in one of these houses. This isn’t all new builds, we’ve bought two before and had excellent experiences, so try another builder if you’re specifically after a new house. Don’t make the same terrible mistake we did. The true definition of cowboy builders. It’s HELL. For all the unfortunate people who are in the same position as us, we need to make a stand and stop this company. Contact your local MP, the media, Citizens Advice, Trading Standards and even write to the Houses of Parliament to get this sorted. Make sure it’s all over social media. Visit sales offices and stop people making the same mistake as us. They have to be stopped from ruining more lives and be held accountable for everything they’ve already done and are getting away with.
1/5
TrustpilotIf I could give zero I would
The notorious Blantyre estate - If I could give zero I would. Buying an Avant home has been the worst and most traumatic experience of my life. My health has been destroyed by them. No snagging has been done 8 months in and they are refusing to do anything. All my neighbours have the same problems. I feel like my life has been ruined as I gave them all my money and they sold me the house from hell. I have too many problems to list. Once they have your money they are gone. I am stressed and traumatised from dealing with them. They don’t care about the lives they ruin with their houses from hell. I am broken, please do not buy from them. The estate has been left a wasteland - they are notorious for this. I am plagued by noise, drainage, mould and sewage problems. I can’t relax in my home as it has so many problems that I can’t afford to fix that they should be fixing and have refused to.
1/5
TrustpilotUpdate Greenhall Estate, Plot 216 Blantyre, Scotland
Update: Now 9 months in and now my new door has been fitted, dodgy kitchen vent and living room radiator working. Perhaps this winter i won't have to reach for the blankets. I still have serious snagging ongoing like the render which is still not fixed and the sounds eminating from the back bedrooms which i have been told they absolutely wont fix! We shall see Avant!!! From bi fold glass needing replaced due to scratch marks oh and not forgetting the kitchen window too. Other items include radiator caps missing, door stops missing the list goes on and on....cannot believe they waste money in not doing the job properly in the first place to then hiring persons to redo their dodgy workmanship, what kind of business plan is this?
5/5
TrustpilotAmazing customer service
Reserving an Avant home has been so easy and stress free. Laura is always so helpful and friendly and has made the experience so smooth so far.
1/5
TrustpilotCustomer Care not
As a single person nearly entering retirement I wanted a brand new home so I wouldn't have the stress and maintenance an older home would bring. After 5 months I experienced water coming through the extractor fan in the bathroom when it rained coming through the vent tile in the roof. Avant sent a guy totally baffled and inexperienced. I asked for a second opinion and this guy said it was because there was no bend in the vent. seemed plausible and he said he would report back that an order for a new vent would be made I have sent two emails to customer service team and have been ignored its virtually impossible to speak on the phone have more chance at getting a GP. I think their after care is non existent and certainly no customer care. I won't be recommending this company to anyone and soon as the time is right will sell the house.
1/5
TrustpilotWouldn't buy a house with avant again.
My partner and I are first time buyers, Avant have made it a thoroughly unpleasant experience for us. Broken promises, poor management of our plot and constant disappointment are what sums up our journey. We purchased our plot in 2021, being told January 2022 completion date, with us ending up moving in in June 2022, after being told week on week that it would be ready for the end of each month between. Avant reps at Cadley village were always quick with a shallow excuse for why something wasn't done or something went wrong, and lacked understanding of frustrations when avants poor planning around sourcing materials and extras went wrong. A key example of this being when we ordered flooring and fittings with avant, then 5 months later they saying the are no longer available because they didn't order them at all, meaning we had to quickly choose alternatives that weren't wanted at a last minute. Now my experience with buying a house with avant is complete I can say for certain I would never buy one with them again, and I have gone out of my way to advise anyone I know buying a house to avoid them.
5/5
TrustpilotVery pleasant and helpful
Matt was very helpful and answered all of our questions. Very happy with the service from Avant so far
1/5
TrustpilotBeware - another estate left unfinished and unmanaged
I've given Avant ample opportunity to offer solutions and answers to long running and serious issues, but they've failed miserably. So here's why my 5-star review from before moving in has now been reduced to 1 star after more than 2 years of living in an Avant home.1. Firstly and most importantly, Avant left the Guisborough site in April 2021 and have never returned to finish the road surfacing or landscaping. 14 months have passed by with zero action to finish the estate. The roads are littered with worsening potholes, curb stones are damaged, weeds line the streets and exposed drains are hazardous. It's both dangerous and potentially very costly in car damage. Every month that we're given by Avant as a start date simply comes and goes. The continuous letdowns have left the estate feeling disappointed, desperate and angry.Common areas which were supposed to be turfed, planted and maintained are dirt, rubble and weeds. What could have been an attractive estate is now a neglected eyesore.2. Secondly, the bi-fold door glazing is badly scratched but never rectified despite being reported on handover day. The salesperson confirmed that the fault was reported but Avant have denied this. I feel lied to, disappointed, and stupid for having trusted the site manager to resolve it. If Avant does the right thing and completes the estate to a good standard then I will update my review accordingly. Until then, I and many others will continue to spread the word.
1/5
TrustpilotSales people fantastic
Sales people fantastic. Avant homes finishing the estate how it is supposed to be…. Well I do not have the words to describe this company, but disgraceful, shocking inept. I bought a property at the Wynyard Grange site. They external to the property was supposed to have trees planted to block out an industrial building. Since January 2022 I have been trying to get this sorted out. The reply I get is they cannot get a response from the contractor. Is this a joke it is now July 2022, 6 months later. I then contacted the Managing director from the website. This person has also not had the decency to acknowledge the email at all. I have paid for this to be completed. I urge everyone to know that Avant are terrible, do not buy a house from them as they will not compete your house or the area and do not reply they are not interested. Keep your money and even if you like the area they are promoting, avoid it like the plague. Shocking, terrible, unresponsive and the worst customer service you could ever imagine.
1/5
TrustpilotBeware unmade, unadopted roads on completed Avant sites
I purchased my Avant home in April 2019. I was happy with the house and majority of the aftersales service. However, I then discovered that once Avant complete building (April 2021) they vacate the site with what seems a deliberate policy of not finishing the roads. The make empty promises, which do not materialise and often don't respond to emails or telephone calls.The situation here in Guisborough mirrors many other Avant sites around the country. The road surfaces, such as they are, are deteriorating month by month. The roads on this small estate are full of potholes; the gulleys protrude from what is left of the road surface and weeds are growing at the edges of the unmade roads.In the last couple of months I have read numerous local and national newspaper reports regarding Avant and unfinished roads, it's endemic. The local council have tried to intervene but the council will not adopt the roads until they are completed by the developer and finished to a certain standard. Surely Avant, when given planning consent, were obliged to finish the roads! This continuence of the status quo is an obvious advantage to Avant; they are not required legally by the council to finish the roads even though some money is held back by them from the developer. Clearly it is still advantageous to Avant to leave this money with the council because it saves them enormous amounts of money required to complete the roads. As a consequence the roads are becoming more dangerous, difficult to drive on and they will become increasingly expensive to repair. Another winter will take further toll, how many years could this endure? So beware..... if you should want to sell your home and this problem of unadopted roads is highlighted by your vendors' solicitor this could mean potentially that despite paying a very large sum of money for your home, the owners (the frontager) will have to pay for part of the road's maintenance and possibly take out indemnity insurance too. It is important to note the NHBC guarantee does not cover roads, only private driveways etc. This will no doubt affect the price that can be asked for the home on resale. Avant why don't you do something? a somewhat rhetorical question I think.
1/5
TrustpilotMe and my boyfriend saw a plot that we…
Me and my boyfriend saw a plot that we fancied on right move, straight away contacted them via the number provided. Was met with a very rude unhelpful woman on reception who stated she would get someone to ring me back. 3 days later still had not heard anything, another 5 phone calls still no call back. Still no news, tried a few different numbers and email addresses. Kept being told someone would call me back. Ended up driving to the site to speak to someone there but met with no sales office there. When your going to spend so much on a home you’d expect better customer service and you’d expect better organisation. Every number I’ve rang I’ve been put through to someone different who literally has no clue. Gives me no faith in buying with this company.
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