Avant Homes Scotland East Midlothian reviews

★★★★★ 1/5

Trustpilot

Escalation process waste of time

Purchased house over two years ago. I’ve had an ongoing dispute about my bushes throughout this period. Avant escalation process is a waste of time as you only get false promises. Shane as every other part of the process was great. The customer service wasn’t bad just at senior level its been awful

Buyer · 13 March 2022

★★★★★ 4/5

Trustpilot

Overall we’ve had great experience with…

Overall we’ve had great experience with our our purchase. The majority of snagging issues when we moved in were sorted.I think the only area to improve on is their mechanism for coordination between customer services and the site and they need to focus in that area. However, as most of our contact and issues were dealt directly with the site itself I found any resolution rectified quickly and effectively and would recommend Avant Homes to others.

Skin · 13 March 2023

★★★★★ 4/5

Trustpilot

Pleased with our experience

We have been in our new house for around two months now and been really pleased overall with Avant.The sales lady was always friendly and open and honest with us. We were delayed a month but still within our original three month window.Our snagging list was pretty minor and we’ve had good communication to get those fixed.Overall we had realistic expectations and didn’t expect perfection, in fact we were nervous about the aftercare but so far we have had no issues.

CT · 20 October 2022

★★★★★ 5/5

Trustpilot

Angela Kingsley

Angela has been incredibly helpful throughout our whole house buying experience, patient and accessable whenever we needed help. She has given guidence when requested, and her obvious experience has proved to be an asset.

Sam · 27 July 2022

★★★★★ 1/5

Trustpilot

The post-completion experience is just horrendous.

There are lots of good things about Avant - the home designs are great, the sales experience is good, the build is, in general, of a really high standard. This is an organisation entirely let down by its post-sales customer service, and it is truly the worst I've experienced in any sector.I've bought other new build houses previously, and I understand that snagging is just part of that. And with Avant, the site teams are incredibly helpful and get things done. However, anything that involves the use of a subcontractor where Customer Service need to be involved is just awful. I genuinely feel like I am shouting into a void. I only have a few snags - but one of them is the provision of an extra that I paid for early in 2022, which still has not been provided, months after I moved into the property. I've tried every approach I know, but am still in a position where Customer Service don't give me any information and fail to provide promised updates, so now I'm in a legal dispute that I don't want to be in, but there's no alternative open to me other than just writing off the money I have paid for this extra as lost forever. Normally, I would never write a negative review - if there's feedback, that's what the NHBC survey is for. Only, I never got an NHBC 8-week survey, because Avant didn't provide NHBC with any details for me. They're 'investigating' that, but having raised it with them months ago, there's still no update. No idea what this means for my NHBC warranty. Amazing. I did tell Avant I would write a negative review if they weren't able to provide me with a different route to share my feedback. They didn't seem bothered.So, I guess the summary is - enjoy your new home. It'll be nice, and you'll be happy, if you're prepared to live with all of the defects. However, any encounters you have with Customer Service, or work that needs to be done by a subcontractor, will crush your soul and wreck your mental wellbeing. I'm just not sure if it's worth it.

Fiona · 14 October 2022

★★★★★ 1/5

Trustpilot

Avant homes barley gate.

Avant homes barley gate.Bought our home 2 years ago, estate got finished 6 months ago, we have had several emails as an estate sent to customer care and managing director of area to ask when these roads and paths are being complete. They lie to us telling us different dates, none of these dates get met. The roads are dangerous especially for kids and elderly tripping and this has been addressed to them. They don’t seem to care about the health and safety of residents which is clear by not getting the roads and paths complete. Be very cautious of buying a property and make sure you have them confirming these things will be complete!

Alex · 12 October 2022

★★★★★ 1/5

Trustpilot

Missing verge on the roof top

Missing verge on the roof top I am really upset about Avant Home because they did not follow up the missing verge on the roof top of my house. Even after spending over 6 months asking for it, I still have to wait. How can they have such a kind of customer services? I have sent a lot of emails to Avant Home and requested for the roofing contractor for repairing the roof top immediately. I told them when there was heavy rainfalls , I found the water drilling in the ceiling of the bedroom. I heard some dropping sound inside the loft. This is not a bit of shrinkage (I have sent the updated ceiling picture to Avant Home). This is obviously due to the lack of the dry verge, which causes the rainwater seep into the ceiling from the roof. It does not make sense that the customer services reply me that the dry verge missing is a minor issue and will not cause any damage. And so far they only reply me: “I apologise for the delays, this is being chased regularly.” It's an unreasonable and unacceptable awaiting period. What can I do?

Mr · 11 October 2022

★★★★★ 5/5

Trustpilot

Just wanted to say it was a pleasure to…

Just wanted to say it was a pleasure to meet Patricia, she’s a very nice lady and a great help. 😅

Jordan · 17 August 2024

★★★★★ 1/5

Trustpilot

Would reccommend you AVOID Avant

Would reccommend you AVOID Avant! Customer service is no -existent, they literally don’t care about anyone once they’ve receiced your money, fob you off when you submit an enquiry and don’t get me started on their low levels of workmanship! Apprentices could do a much better job. Seriously if you’re buying a home from Avant, have it independently checked before you complete. We’ve got electricals wired up completley wrong-half of our downstairs sockets are wired to the upstairs and vic versa. Avant don’t care that this could have been an accident waiting to happen. My sister’s experience is even worse. No working dishwasher for 6 months, her boiler was fitted with old, rusted parts and her washing machine was fixed up incorrectly-just to name a few. I dread to think what issues we’ll find when we come to do any home improvements on the property. Stay safe, keep your money and avoid! They are absolute cowboys!

Kathryn · 10 October 2022

★★★★★ 1/5

Trustpilot

Customer Service is non existent!

Bought a house in December 2021 and still have outstanding snags, one of which being underfloor heating that doesn’t work and a baby that’s going to be cold (again) this winter! Site Managers have proven to be useless in coordinating their onsite staff - 10 months ago we were notified that our door would be replaced due to it constantly collapsing and the lock being damaged, though this is yet to be fixed. Again, this is just one of the many issues. Whenever contracted staff do arrive it is fixed to a subpar standard thus breaks again; whether that be the lights in the kitchen, lights in the bathroom, bifolding doors and more. On numerous occasions, the technicians have been booked in which has resulted in waiting around the house all day but no one turns up. Alternatively, people turn up without prior warning so I have not been able to arrange for someone to be waiting at the house.Regional Manager has also been difficult to have any communications with and has routinely ignored any contact. We have been waiting 4 weeks for a response and are now having to chase her up for any further appointments. Stay away from Avant.

Charlotte · 8 October 2022

★★★★★ 1/5

Trustpilot

Shame on you Avant …. Let the buyer beware

If I could give no stars I would. I would love to be a positive customer but sadly 7 1/2 months on from moving in to Collingsgate my stairs are still not replaced (Avant knew there was a problem but covered it up) despite having to fight tooth and nail and finally getting the NHBC involved…. No mean feet! Many, many other faults one in particular a wall out of building regs tolerance was redone but on the cheap and is now out of tolerance the other way. If you are considering buying an Avant home perhaps you should think twice. No one at the senior level in the company gives a damn about their customers and their employees seem to be constantly battling to get faults sorted. We bought a new home to allow us a calm, hassle free life having just celebrated 6 years in remission from cancer I can safely say the stress Avant have put us through has nearly broken me. It was easier doing chemotherapy, mastectomy, radiotherapy and medication everyday than fighting Avant. In total about 120 snags, no sorry faults. Shame on you Avant, let the buyer beware !!!

Leigh · 8 October 2022

★★★★★ 5/5

Trustpilot

Julie from Ruddington in Nottingham

Julie was very helpful and answered all of our questions. We were very happy with the service from Julie (Avant Homes).

Odo · 18 September 2023

★★★★★ 1/5

Trustpilot

If I could give Avant homes 0 stars I…

If I could give Avant homes 0 stars I would. I have worked in customer service for over 10 years and have never experienced such poor service especially from the customer service team looking after the Glasgow plots, Debbie and Dawn. No one communicates with each other, we have been in our house for nearly a year and have had no response to any emails/calls in regards to our HUGE snagging list. Avant homes seem to move as many people in and completely forget about them. I would never buy another home from Avant and advise anyone thinking about it… DON’T BUY FROM AVANT!!

Hannah · 4 October 2022

★★★★★ 1/5

Trustpilot

28/07/24 Avant at summervile stockton…

28/07/24 Avant at summervile stockton have just sold 11 new homes , possibly more in excess of £3m to a housing association no wounder people can't buy a house and get on the housing ladder , when avant need to sell the last homes to make a profit they'll sell to any housing association

Graham · 28 July 2024

★★★★★ 1/5

Trustpilot

Plot 216 greenhall estate

Plot 216 greenhall estate, Blantyre.Tomorrow 3rd Oct 2022, perhaps the useless company Avant paid to install the worst windows in Scotland will come to remove x2 panes of glass in the bi fold doors as they are markedley scratched we will see, also Jenn (customer services) says the also inadequate kitchen fitting company will call me to arrange to see the absolutly terrible job they have left my kitchen in. I will report back once issues are either completed or not.Render fixed not because of Avant but because my neighbour was getting something fixed and the kind gentlemen (who also fitted my new front door) fixed the render so thankyou chaps:-)

Maeoh · 2 October 2022

★★★★★ 1/5

Trustpilot

dumped rubbish still there …

Please remove dumped rubbish outside the houses at the top of Woodyard Avenue

Ed · 15 December 2024

★★★★★ 5/5

Trustpilot

Quick efficient and tidy service

Andy Jones fixed our sink and he was helpful, friendly, and professional. Thank you so much.

Madison · 31 October 2024

★★★★★ 2/5

Trustpilot

Allenson view plot 19

External Build quality and location of property is very good but for the price the internal quality is very poor, doors are like cardboard, cheap materials used all over, small details missed, the premium price doesn’t bring premium finishes! You need to send email after email before anything gets done and we are still waiting for work to be done 6 month on - customer service is terrible. Personally I would not recommend avant since the takeover.

Mark · 14 January 2023

★★★★★ 2/5

Trustpilot

Unfinished estate, Avant don’t seem to care

Like many, initially we were very happy. We loved our house, initial snagging sometimes needed chasing but got done. Sadly, the quality of workmanship underneath the exterior is sometimes poor. We recently had to replace our flooring in the bathroom, because of a slow leak due to a poorly installed toilet. Sadly, this was just outside our two year warranty, so no point pursuing with Avant. We now wonder what other issues will come to light in the coming years.The estate has been done for about a year now, but the roads/paths have been left in a deteriorating & frankly dangerous state. People have actually reported being injured to Avant, but still there is no progress! We are promised timescales, which pass by with no work done. This has to be a deliberate choice by Avant, given the length of time. Residents are beginning to think that when they’ve finished the other local estate then they’ll just vanish and leave us with our roads/paths unfinished permanently. As an example of how much Avant actually values their customers, I think it says it all.

Steven · 18 September 2022

★★★★★ 2/5

Trustpilot

Jackton Green

There really isn't much good to say about our experience with Avant other than the site managers we have here at Jackton Green, specifically Davie, Alex and Jimmy who are the only Avant employees we've dealt with who actually want to help. The sales process with Avant was horrific as the Sales rep unfortunately just isn't very good at her job and probably lacks basic customer service training that Avant won't provide. Their Customer Care team is non existent, you will hear from them once (a week after moving in) and then good luck hearing from them again after this. Their CEO and board of directors have literally stripped out every added extra Avant used to offer as standard and continue to charge the same price. If it wasn't for Davie, Alex and Jimmy this would one a one star review and there would nothing positive to say about Avant. Be wary of buying a house with these guys.

Colin · 17 September 2022

★★★★★ 5/5

Trustpilot

Lynsey in the Sales Office was…

Lynsey in the Sales Office was absolutely fantastic. Spent a lot of time explaining everything and knew exactly which property would be most suited to my requirements

Lisa · 17 March 2023

★★★★★ 1/5

Trustpilot

If I could give Avant minus points I would.

If I could give Avant minus points I would. The communications are either non existent or just plain misleading. The construction director who has become involved in my particular case (I've had to move into eight different short term rental properties) refuses to pick up the phone to me and apparently his firm promise of a date, also copied to my MP as things have got that bad, is my misunderstanding. I would urge anyone even thinking of using Avant to understand that my property was promised to me in April and I will likely not move in until October. No one has been helpful, kind or realistic with me - in fact often I am ignored when I am pleading for some information, I understand delays but what I don't understand is how a company can not be bothered to communicate at all. Be certain that Avant will not pay for any expenses even outside their own development 'envelope' that actually means nothing. They say it is not their policy to pay expenses, and yet they are quite happy to break their own stated aim of 'being the best and being different' they are actually different, I will say that. I have never, ever, been so disgusted with a company and that is saying quite something.

Gilly · 15 September 2022

★★★★★ 5/5

Trustpilot

First time buyers experience

The company have done amazing helping us buy our first home and so supportive for first time buyers that’s don’t have a clue what they are doing 😂 constantly giving us updates of a future home which we love! Don’t have a bad thing to say about them.

Chelsea · 25 October 2024

★★★★★ 2/5

Trustpilot

Avant

Purchased an Avant new build property in Jan 2020 (Godwin Vale). Internally, the finishes are good and the customer service helped avidly to remediate snagging issues. However, now we are out of the 2 year warranty period, numerous “potential” structural issues are beginning to occur, (cavity wall ties rusting) which the NHBC have no interest in. Leaving us in limbo with potentially a large bill to foot.Also, roads, paths and kerbs around the site are still not finished and there has been 0 contact between Avant and residents on when the issues will be rectified.

A · 10 September 2022