Henstock Property Services Middleton reviews

★★★★★ 1/5

Google

I had the owner come to value a house we were flipping. He was rude, passive aggressive and obnoxious. His valuation / observation was: “Well it’s white and grey…isn’t it? You’ll be lucky to get £200k for this.” We got 2 more valuations which were considerably higher and ended up selling for £254k. I wouldn’t recommend to anyone. I could have lived with the incorrect valuation (by £54k!) on its own but his attitude was poor from the moment we opened the door to him.

Michael · 28 May 2024

★★★★★ 5/5

Trustpilot

I had a great experience with the whole…

I had a great experience with the whole team at Henstocks. Andrew was really helpful and a great communicator, which I really appreciated. Phil and John are the owners and very involved in making the move seamless and supported. Would highly recommend.

Customer · 17 April 2025

★★★★★ 5/5

Trustpilot

Excellent Service

Henstock Property Services dealt with the sale of my house with sensitivity and professionalism. Phillip Henstock communicated clearly with me and guided me through the process from valuation to completion. Andrew Clegg, in particular, was super supportive, accommodating and excellent at balancing communications between all the parties. Andrew went above and beyond to get the sale of the property over the line. All the staff at Henstock were excellent at keeping me in the loop and responded swiftly to queries. Thanks to all at Henstock for giving me practical assistance through a difficult interlude in my life and for getting me the best possible result. I would definitely recommend Henstock Property Services.

Anna · 2 May 2023

★★★★★ 5/5

Google

Jonathan was both enthusiastic and helpful throughout the whole process of selling our home. With his excellent marketing our property sold within 3 days. The Henstock family ethos was apparent from the outset and made us feel very comfortable and confident in his hands. We would have no hesitation in recommending Jonathan and his services.PositiveProfessionalism

David · 27 August 2022

★★★★★ 5/5

Google

I recently sold via Henstock property services and I couldn't be happier. Jonathan went over and above what was required at every step of the way. All advice given proved to be the best advice given.

Paul · 14 June 2025

★★★★★ 4/5

Google

The best advantage is no sale no fee policy. Jayne is a real star there. She always gets back to you and never makes any empty promises also always honest with you. This is what you need to trust people. Sold the house with them, took less than three months as there was no chain.

Lucyna · 28 July 2022

★★★★★ 5/5

Google

Absolute fantastic service! Couldn't have been more helpful John and Andrew were amazing! Always phoned you back if you had any questions unusual these days! Our sale could have been tricky as we were selling my fathers property and we lived 2 hours away Nothing was too much trouble Extremely efficient courteous and professional! Would definitely recommend to anybody wanting to sell a property Many thanks Sue barlow

George · 29 July 2019

★★★★★ 5/5

Google

Couldn't recommend Jonathan enough! Friendly, professional & reliable, Henstocks were on the ball from the get go. We were always kept updated which made our first time buyers experience as completely low stress as can be . Would definitely …

Paige · 14 April 2025

★★★★★ 5/5

Google

We placed an offer in on a house through Henstocks, and I can only say it was nothing but great service. It was over the Easter weekend and Henstocks were there to help us at all times through the Bank Holiday. Made our move easy and a smooth process. Couldn't ask for any more. Thanks to Jonathan and the team.PositiveProfessionalism

Matthew · 27 August 2021

★★★★★ 5/5

Trustpilot

I can highly recommend Henstockps in…

I can highly recommend Henstockps in Middleton. From the first point of contact to the final call to confirm completion had taken place the service was excellent. Every member of staff I spoke to or dealt with was cheery, polite and helpful especially Andrew. He made the whole journey stress free and smooth.

Arike · 2 October 2024

★★★★★ 5/5

Google

We have just bought a house that was up for sale with Henstock. We had many bumps along the way, anything that could go wrong did. Having said that, the problems were out of the estate agents hands but, Jonathan, Andrew and Jayne were amazing and went above and beyond to sort out any issues. They were always at the end of the phone and the communication was great. Honestly I never want to sell or buy a house again but if I do I would use Henstock.

Cheryl · 29 January 2023

★★★★★ 1/5

Trustpilot

Avoid Henstock (especially agent…

Avoid Henstock (especially agent Andrew) if you want a smooth property transaction If you're looking to buy or sell a property efficiently and professionally, I would strongly advise against using Henstock, especially the agent Andrew. We had a terrible experience as buyers, wasting over two months of our time due to their lack of communication and follow-up. After our offer was accepted by the vendor, we arranged for a surveyor to inspect the property. The report identified structural issues with the roof and damp in several areas. Despite these problems, we still wanted to proceed with the purchase and requested a price reduction to reflect the necessary repair costs. We initially tried to contact Andrew by phone, but he was unavailable, so we sent an email outlining our request. A week passed with no response. We followed up again via email, still nothing. It wasn't until over two weeks later that we finally managed to speak to him by phone. He told us the vendor had not agreed to our proposed reduction and asked us to send the surveyor's report for review, which we did immediately. After that, we heard nothing. For weeks, every time we followed up (by phone and email), we were told they were still waiting on the vendor's decision. Then, more than seven weeks after we sent the report, we received an email saying they needed the surveyor report to make a decision, the very same report we had already sent and which we had repeatedly asked about during those seven weeks! This clearly showed that they hadn't read the report, hadn't communicated effectively with the vendor, and hadn’t taken any meaningful action during that entire period. Their disorganisation and poor communication wasted both our time and the vendor’s. In the end, the vendor refused to negotiate on price, and the transaction fell through. While that decision was the vendor’s right, what we found unacceptable was how Henstock, and Andrew in particular, handled the entire situation. They failed to do their job, didn’t provide updates, and never once apologised for the major delay and confusion they caused, even when we directly asked for an apology. This was by far the most frustrating property experience we’ve ever had, and we hope our review saves others from going through the same.

Valeska · 4 July 2025

★★★★★ 5/5

Trustpilot

We have just bought a house that was up…

We have just bought a house that was up for sale with Henstock. We had many bumps along the way, anything that could go wrong did. Having said that, the problems were out of the estate agents hands but, Jonathan, Andrew and Jayne were amazing and went above and beyond to sort out any issues. They were always at the end of the phone and the communication was great. Honestly I never want to sell or buy a house again but if I do I would use Henstock.

Cheryl · 29 December 2022

★★★★★ 5/5

Google

Extremely high level of service. They helped us sell a property following the death of a family member. Jonathan was really professional, polite and supporting throughout, giving loads of updates and useful advice during what can be a confusing time. Much better experience than we had with one of the other estate agents in Middleton where we previously sold our own house. 100% recommend.

Mike · 28 February 2024

★★★★★ 5/5

Google

The team at Henstock are extremely family ordinated and supported me through the sale of my late mothers house whilst am I living out of the UK.. Jonathan and team guided me through each aspect and supported with all required documentation at each stage of the process. Great company couldn't recommend them more. Thank you guys :)PositiveResponsiveness, Professionalism

Paul · 27 August 2021

★★★★★ 5/5

Google

The best estate agents I could of ever asked for to get us a property. Jonathan & Andrew went above and beyond , they have been fantastic at keeping in touch about all the steps involved and been very understanding to my situation, made me feel like they genuinely cared , they have helped with all the bumps along the way and sorted the issues that came up , Honestly can't thank them enough. Highly recommended 🙂

Ami · 30 March 2023

★★★★★ 5/5

Google

We are very satisfied with this company, we advise everyone to use the services of this real estate agency, as they are professional, reliable, clear, fast and friendly. Based on my own experience, I can say without hesitation that this is the best real estate agency in Manchester. They care about people first, respond quickly to calls and messages, always give advice and treat each person with patience. I guarantee that you will not regret it, and the agency “Henstock” will be your right choice, they are incredible people who are professionals in their field. I especially want to thank you Andrew, Jonathan, Philip as these people helped us step by step, they are extraordinary!

Alina · 30 November 2022

★★★★★ 5/5

Trustpilot

We are very satisfied with this…

We are very satisfied with this company, we advise everyone to use the services of this real estate agency, as they are professional, reliable, clear, fast, friendly, friendly. Based on my own experience, I can say without hesitation that this is the best real estate agency in Manchester. They care about people first, respond quickly to calls and messages, always give advice and treat each person with patience. I guarantee that you will not regret it, and the agency "Henstock" will be your right choice, these are incredible people who are professionals in their field. I especially want to thank you Andrew, Jonathan, Philip as these people helped us step by step, they are extraordinary!

Alina · 26 November 2022

★★★★★ 5/5

Google

I found Henstock to be conscientious, diligent and the information they gave to be clear, concise and patient. Whilst in the process of purchasing my house, they were never overbearing, badgering or always trying to prove their worth as some estate agents try to be with needless up to date liaisons. A joy to deal with throughout the whole process. Bravo!

M · 17 December 2025

★★★★★ 5/5

Google

Henstocks were brilliant supporting me through the sale of my house, especially Andrew Clegg. My sale turned out to take a while due to the houses I was trying to buy and …

Hayley · 14 May 2025

★★★★★ 5/5

Google

I couldn’t rate Henstocks enough!! From start to finish Jonnie was amazing at keeping us updated with progress and making sure we were calm, meaning we actually enjoyed the moving experience! Everything moved really quickly and Henstocks was so efficient. Happy in our new home 😃 thanks again!! …

Laura · 28 July 2022

★★★★★ 5/5

Google

Jonathan from Henstock Property Services has delivered outstanding services in completing my purchase of the property. He has been very accessible throughout my purchase, liaising with both solicitors as needed or requested. I appreciated his efficiency as well in assessing the context and communicating. Last but not the least the personal touch and his kind greetings have been a very positive element always.

Yasmin · 14 November 2025

★★★★★ 5/5

Google

Henstocks were the most competitive, helpful and knowledgeable Estate Agent i approached. Property was marketed and sold in the space of a weekend. The real good work was done by Jayne, John & Andrew during the conveyancing process they handled the process efficiently co-coordinating my sale and purchase by managing queries with all stakeholdersPositiveQuality, Professionalism

James · 27 August 2021

★★★★★ 5/5

Google

Professional, friendly staff you can talk too. They sold my house in a day. They are all about the client and your best interest, listen to them and take advice. They go that extra mile, if you have a buyer who is hard work, let them deal with it and you'll come out on top, they don't mind taking the stress for you . They know what they are doing and do it very well. John & Jayne I cant thank you enough, absolute STARS ... Thank you Thank you Julia

Julia · 28 July 2022