Trusted Agent profile · Middlesex
★★★★★
788 reviews across 3 platforms
4 Parkfield Parade, Feltham, Middlesex, TW13 4HJ
Barnard Marcus Lettings's office in Middlesex, at 4 Parkfield Parade, is rated 3.3 out of 5 across 788 reviews on three platforms, including 306 Google reviews rated 4.5.
306
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
481
Reviews on Trustpilot
Business-wide
Every review we hold for the Middlesex office, from every platform, shown as written. First names only.
5/5
GoogleThe team in the feltham branch were great, helping me to sell 2 properties one which was on I am sold auction site. Both properties sold quickly and I was kept up to date with both sales. Couldn't ask for a more helpfull, friendly and professional service Thank-you
5/5
TrustpilotBarnard Marcus/ Priscilla Mohanarajah
I had the best experience with Priscilla Mohanarajah from Barnard Marcus, she was amazing through out the stressful process of finding the right mortgage, what i really appreciate in Priscilla performance is she understood the pressure and fears a buyer can feel during the process , she was assuring, patient and very helpful. Also I admire her follow up even after she done her part.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before starting a tenancy managed by BM. As you can see from these reviews, the agency is a complete mess and nightmare. I won't bore you with the details, but after a year of living with mould, overflowing sewage, and occasional rodents I'm quite surprised they stay in business. They say they will do things and then they don't do them. Complete liars.
1/5
TrustpilotAbsolutely incompetent clowns
Absolutely incompetent, unprofessional and have no idea or what they are doing. Landlords and tenants need to stay far away from them as possible.There system is rediculously unorganised. Judging by all the reviews I'm not the only one that believes so. Should of been given a thorough breakdown of the funds given for fees and the deposit right at the beginning, and they should of have it on there record.
1/5
TrustpilotThey don't want your business... Avoid
They don't want your business and don't care if you're a first-time buyer or buying your 2nd property. No one guides you or wants to talk to you, when they do talk to you they have an attitude of "I am better than you, and you're some dirt on the bottom of my shoe". Been to Sutton, Croydon, Ewell and Wimbledon and they all are the same.
5/5
TrustpilotHelpful from start to finish
Brian at Barnard Marcus could not have been more helpful. We are a charity who had been gifted land in and we decided to sell at auction. We had no experience in this field whatsoever and Brian kindly guided us through the whole process from start to finish with a ended up with a fantastic result at auction.
1/5
TrustpilotWorst company for landlords
Worst company for landlords, they don't pay rent on time, they don't chase tenants for overdue rent until you as a landlord follow up. They don't check the property. They are useless worse company I have ever paid to let my property.
1/5
TrustpilotIf you have the chance to avoid - avoid!
I had the displeasure of dealing with Barnard Marcus at Clapham Junction last year purchasing a house. Unprofessional, dishonest and rude doesn’t even scratch the surface.If you have the chance to avoid- avoid!I was lied to by their sales agent and only after speaking directly with the seller did their deception become clear.
5/5
TrustpilotVery enjoyable experience
Oscar from Barnard Marcus was very professional and was able to offer a lot of useful information. It was a pleasure to be shown around by someone, who obviously took pride in the job.
1/5
TrustpilotMy experience is on the lettings side
My experience is on the lettings side. If I could rate them as 0 stars I would. Incompetent to a level that is almost unbelievable. And on top of their incompetence they are rude and harass you with calls even after you have stopped doing business with them. Avoid at all costs.
1/5
TrustpilotTragic service and responsiveness
Tragic service and responsiveness. Reported a broken thermostat before Christmas, understood that because of the holiday period and maintenance availability it might take a while to get stuff sorted. It is now the 1st of February, our thermostat is still not changed, but our boiler has just gone as well and I have little-no faith that this will get sorted promptly. Avoid unless desperate for a property.
5/5
GoogleThank you very much for all your help and smooth transaction x
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotBooked a viewing a couple weeks ago
Booked a viewing a couple weeks ago, from the beginning the agent ola or olah smelled of paraphernalia and Body odours.His breath especially was the ticking time bomb I felt like a dragon was breathing all over me. Very messy and unofficial. Definitely off putting, It resulted in me going down the road to another lettings agent.
1/5
Trustpilotdishonest plus incompetent
A property with 4 bedrooms semidetached two entrance in SW17 , despite reducing from 2300 to 1700 did not let. But worse was removed the property with fake reasons without telling the landlord from the zoopla , most probably just to show the weeks to rent showing less on the zoopla. also hardly returns the messages, judge yourself IS THERE ANY WORSE AGENT
5/5
GoogleExcellent service provided especially my mortgage advisor, Marina Nguyen, was immensely helpful exploring all options for mortgage rather than limiting to one. I will highly recommend her and her team at Barnard Marcus.
Hello, thank you so much for taking the time to provide our Barnards Marcus team with a 5-star review. We are so happy to hear Marina and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleKarim and Evan have been helpful in advising me through the process of buying a property under shared ownership, helping me with filling the necessary forms and recommending a solicitor etc. They also have great knowledge of the local area. They come highly recommended!
1/5
TrustpilotVery disappointing
Very disappointing, sent inquiry form right move, took 24hrs to respond back and insisted i see their mortgage advisor face to face before viewing property.Convinced them i required a small mortgage and wish to see the property first. Booked me in and no confirmation email, just ignored.
1/5
GoogleWasted my credit history. Very unprofessional. Keep away. Pressurise me to use their Mortagage broker and accepted multiple offers on same property.
Dear Chand Warraich, unfortunately we do not recognise your name and we do not have a record of doing business with you. We take any complaint very seriously so, if you were a customer of ours and your review / complaint is genuine, we would very much like to investigate your dissatisfaction further and ask that you please contact us at socialmedia@barnardmarcus.co.uk in order to resolve this.
1/5
TrustpilotAwful customer experience - DO NOT USE THIS COMPANY
Customer service experience was absolutely appalling, when it came to close a rental contract. The company did not inform us (tenants) about the deposit release procedure accurately and we had to follow up constantly to make sure the process of releasing the tenant deposit is kicked off. I have rented quite a few properties in London in the past 10 years, but Barnard Marcus was the worst experience!
2/5
TrustpilotBe wary!
The evening before the auction I was notified the property I was following had its starting price increased by £30k! I'd not of even entertained giving them a deposit to bid at the new price. House sold for above market value despite needing extensive work? Very suspicious. Let's hope the deposit comes back easy?
5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
5/5
TrustpilotWe rented a property through barnard…
We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.
5/5
GoogleBarnard Marcus were of great help in finding and securing our flat. Always friendly and welcoming and prompt with their correspondance. Definately reccomend them. Sophie and Sam in particular were fantastic!
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
1/5
TrustpilotDo not do business with them wether you…
Do not do business with them wether you are selling or buying.Do not work for this people, they underpay, over work, disrespect, plenty of words game to trap you, every conversation is a doc to sign for them to then chase you back. Fake environment and no management, just appearance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
