Trusted Agent profile · Middlesex
★★★★★
788 reviews across 3 platforms
4 Parkfield Parade, Feltham, Middlesex, TW13 4HJ
Barnard Marcus Lettings's office in Middlesex, at 4 Parkfield Parade, is rated 3.3 out of 5 across 788 reviews on three platforms, including 306 Google reviews rated 4.5.
306
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
481
Reviews on Trustpilot
Business-wide
Every review we hold for the Middlesex office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from Even with the process of selling our home. I can’t speak highly enough and recommend.
Thank you Liam for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWorst agency ever
This is the worst agency we ever dealt with.We have 8 UNANSWERED EMAILS from them. We are due a refund from the landlord, almost a month has gone by and still no refund.I could go on and on about how unprofessional and unresponsive these people are, from the moving-in day (no contract until the day of, no keys ready for us, etc.) up until now.Adding to this: they have always been unresponsive but now that we are leaving and they want to do viewings, they are harassing us with phone calls. They even had the nerve to claim that they could enter the property without our permission. This place clearly doesn’t know that unilateral proclaiming are meaningless and they have zero knowledge of the law. Also, we reported them to the Ombudsman service as we requested the landlord details and they never provided them as required by law.
5/5
TrustpilotA really great, positive and effective bunch of people at the New Malden Barnard Marcus branch!
We purchased a property through Serenah at the New Malden Barnard Marcus branch and could not have wished for a better experience.
5/5
TrustpilotLewis Gilder is the most honest and…
Lewis Gilder is the most honest and trustworthy agent I’ve ever dealt with!! He don’t tell you a pack of lies to get your property! He will keep it 100% truthful with you from the start whether it benefits him or not! I would highly recommend Lewis!
1/5
TrustpilotFlat given in disgusting conditions
I write this review two weeks after moving into a flat managed by Barnard and Marcus. The previous tenant left the flat in disgusting conditions, we found dead bugs under the gas hobs, a stinking kitchen full of flies, dirty walls and floors, a stained old mattress, an old washing machine, and I could go on for a while. The agency has so far done absolutely nothing to help us, and the responsibility just goes from one person to the other. We had to clean everything by ourselves and even had to pay somebody to come and collect the mattress. We called, wrote emails and even went in person to complain (apparently the agent 'wasn't there' but was somehow replying to our email), we tried to ask for the landlord's contacts, and we are still here waiting for somebody to come and assess the damage. Avoid at all costs.
1/5
TrustpilotNightmare. Many years ago I used Barnard Marcus as…
Many years ago I used Barnard Marcus as my agent and had a very bad time of it because of there under hand dealing. The beginning of this year I tried to buy another home and had to deal with them again as the seller appointed them as their agent. Barnard Marcus never told me it was a probate sale and would take a lot longer to deal with. I have been left in the dark for weeks, they take weeks to reply and most times do not bother so I'm doing all the chasing. never again would I use Barnard Marcus.
5/5
GoogleI had a great experience with Bernard Marcus estate agent. Their service was excellent, especially when it came to providing information about mortgages. Highly recommended!
Karim Oubrahem thank you for leaving us your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotA nightmare for my family
We rented a house in Whetstone through Barnard Marcus in North Finchley. Worst estate agency ever in London. They gave us a house with no hot water. We have a baby of 4 months old. The roof was leaking when it was raining. Our stuff was ruined. The house was disgusting, dirty. When we said to Vidas and his manager that the house has no hot water, they said yeah it can happen. Very arrogant and rude. You need to check before giving the property to other people. This is why I’m dealing with an agency. To be protected. When my husband tried to complain, because our landlord never answer the phone, Vidas told my husband “ shut your mouth”. Let me talk. Unbelievable. He was lucky enough that my husband didn’t go in the office to confront him. Don’t trust these people. They don’t care about anyone. Just the money.
5/5
GoogleJames showed us a particular property 3 times and was extremely professional, willing to help and friendly. Highly recommend!
Thank Robin for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much Barnard Marcus Estate agents for the great assistance to find me a house to let. Specially Kyle Hunsdon for the support and guidances given me from the 1st day. I highly recommended your institution.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid like the plague!!!
As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other. 2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all. 3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways. EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity. If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.
5/5
GoogleRecently dealt with Aaron Thornton from Feltham Office On a viewing in ParkfieldvRoad. He was excellent, very professional and gave me plenty of time to look around. Would definitely deal with him again.
5/5
GoogleSophie Kiely is very helpful, with a quick and easy letting process from start to finish. Many thanks to Zain Hassan for helping us, and I would highly recommend Barnard Marculas Estate Agents.
5/5
TrustpilotBeing based in dubai
Being based in dubai , I needed an agent who could put my Ealing property on the market and sell it , without much headache . Barnard Marcus was the right agency and got me an offer within 2-3 weeks. Well done to Kelly Gill and Imogen . Highly recommended
1/5
TrustpilotDon’t be fooled by the big name Bernard…
Don’t be fooled by the big name Bernard Marcus. They have been nothing but unhelpful over and over again. Absolute shambles if you ask me.We used the south Croydon branch- they were so friendly during the viewing process and pre signing of contract.Once the contract was signed, we became invisible. It’s beyond difficult to get through to the property manager to get things fixed in the house.Broken tiles on the floor which sharp edges, noted in the inventory took almost 4 months before it got fixed.We have called property management for almost 2 months- our property manager (whom has changed multiple times) is always busy, in a meeting, will call back, on leave..one excuse or another to get us off the phone but they NEVER call you back.You will wait and wait and wait..Beat believe, they will never call you back.You hear the lady whom picks up the phone sighing down the phone when you explain that I’ve called several times but no one calls back.One time I called property management, they couldn’t put me through to the property manager because they didn’t recognise my address on their system..:shocking!They will sweet talk you into renting/buying but you’re definitely on your own after that.Now we have mice problem, droppings everywhere due to the gap in the skirting board. Someone came to ‘investigate’. However We cannot get through to the property management as to when the holes and gaps will be fixed or any update.We’ve had paint pealing off the wall since we moved in, still hasn’t been fixed. You can imagine how embarrassing that is when guests come over.They told us before we moved in that we have new roof in place, however after a couple months damp spots appearing on the ceiling. A professional was sent out who told us that the roof is very old and definitely has not been fixed since for multiple years…so we were lied to.Stay clear. Stay well clear.Less known letting agents may not be fantastic but at least they get repairs done in an efficient manner.
5/5
GoogleFriendly staff, great customer service. Ben Simmons was very helpful! Would highly recommend.
Hello Mark, thank you for leaving our team with a 5-star review. We're extremely happy to see you would recommend our team and if there is anything else you need from our team in the future, we will be more than happy to help!
5/5
GoogleI was very impressed with the whole Office. Sophie was absolutely excellent, helped me through the whole process of finding me an apartment. Jed was also very helpful throughout the process. Always happy to help more so than their competitors down the Highstreet. Extremely happy.
5/5
GoogleHi, people working at Bernard Marcus at Feltham branch during the process of selling my property were very professional all the way through.From valuation to completion.Although the asking price was not achieved on this occasion I still have a feeling that fair price was agreed.No issues with getting hold of person responsible for sale.Efficient use of technology - app specially designed to track the progress,so no waste of time for unnecessary calls - everybody who supposed to be in the know of particular issues was informed in timely manner.Service worth recommending.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHaving had a stressful and poor experience from another mortgage broker, my father’s recommendation led me to Marina Nguyen. From the very first conversation with Marina, she went above and beyond to ensure that all of my needs were met and that everything was handled thoroughly and efficiently without any issues. She managed to find me the best rates. I would like to acknowledge the excellent service that I received during the entire remortgage process. Marina’s professionalism and knowledge of the industry was impressive and truly appreciated. Thank you very much for all your help, couldn’t have done it without you. I would 100% recommend her to anyone looking for a mortgage/remortgage.
1/5
TrustpilotVery disorganised, poor customer service and communication …
Very disorganised and don’t have their customers best interest at heart. Takes them ages to arrange a viewing ( after passing you around to number of staff) then they don’t turn up for the viewing. Have no respect for customers and don’t keep their arrangements with customers. We waited 35 minutes outside a house for a viewing that we had arranged in advance and the agent (Shahed/Shad) didn’t show up, didn’t even bother to contact us. We kept calling the office and emailed them but nobody answered. This is unacceptable and unprofessional. Very poor customer service and communication. How sellers and buyers can trust such a company! You guys should really review your standards and up your game in this competitive market.
1/5
TrustpilotGo somewhere else
I rented a place with them a while ago from the Clapham Junction branch. All the windows in the living room were stuck but I was promised they'd be fixed before moving in. It took almost ten months and I had to complain to the council too. Apart from that pretty unprofessional, very unresponsive. For instance the day I had to move in, I had to chase the agent for the key. I was sent the contract to sign only the day before moving in. As soon as my contract ended I left. Now, almost one year after the end of my contract, they emailed me asking to pay for an outstanding council tax for a period of time I wasn't even a tenant..
1/5
TrustpilotAbsolutely useless!!
Absolutely useless!!! In the process of selling my flat, they told me that everything is fine , buyers solicitors are happy with all the enquiries and ready to complete. I have cleared my flat of all my belongings ready for the buyer, and left the country. Two weeks passed and I get email saying that lender is not happy with some ground rent issues, which is apparently very common problem these days. Bernard Marcus never mentioned about this before, they kept it quite until last minute. All they're thinking is they money would get after sale. Sale fell through, and I took property of the market, asked them to take property from listing on right move, but to this day is still listed. Absolutely useless!!!
5/5
TrustpilotA big thumbs up to Banard Marcus…
A big thumbs up to Banard Marcus Surbiton and Ben who was in charge of the sale. We could not have been any happier with the results to have sold out flat recently with his help. Be. Was very professional and knowledgeable in his field to make it a successful sale to get us an asking price. Jill also helped us at the later stage to make sure everything went well til the sale was complete. We are now enjoying ourselves to look forward to our future.
1/5
TrustpilotAdvertising woodland as open land while it's is private property
I have tried to contact this company with regards to woodland they have advertised for sale in Park Corner, currently I'm still the owner, we have exchanged but not completed .It is private land but they have it advertised at OPEN LAND at no time has permission been given for anyone to be on my property. I would like this removed from your sales bio immediately
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