Trusted Agent profile · Middlesex
★★★★★
788 reviews across 3 platforms
4 Parkfield Parade, Feltham, Middlesex, TW13 4HJ
Barnard Marcus Lettings's office in Middlesex, at 4 Parkfield Parade, is rated 3.3 out of 5 across 788 reviews on three platforms, including 306 Google reviews rated 4.5.
306
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
481
Reviews on Trustpilot
Business-wide
Every review we hold for the Middlesex office, from every platform, shown as written. First names only.
5/5
GoogleBrilliant service from the sale team. Offer received quicker than expected with higher offer. Thank you so much. All the teams in Feltham Barnard Marcus are very professional, effective and helpful! Ben, Jed and his team were very reliable and contacted me with updates frequently and always had a very good professional approach. Thank you very much!
5/5
GoogleBrook Herridge did a great job of research and was punctual and friendly. I didn’t use the firm in the end, but would definitely consider next time.
Thank you for your 5* review Jane! We're delighted to hear that Brook Herridge made such a positive impression with his research and punctuality. We look forward to the opportunity to assist you in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have been dealing with letting manager Sophie let my 2 bed flat. She has been professional and attentive to my needs. I am happy with the tenant she find it. I would highly recommend Sophie!
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
5/5
Google5 stars isn’t enough to give our mortgage advisor Shivendra Singh. From the start, he held us by the hand and walked with us throughout the process. He made our journey as first time buyers easy and stress free. We could never thank him enough. Thank you Shiv!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotGreat mortgage broker, Priscilla Mohanarajah
Whilst my overall home-buying experience wasn't great, the one positive constant factor in the process was my mortgage broker Priscilla Mohanarajah at the Ealing branch. She responded swiftly to any enquiries, proactively followed up and acted professionally throughout with a friendly, helpful attitude even when scenarios changed. Thanks Priscilla, you're a true asset!
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
1/5
TrustpilotI viewed a flat in Wandsworth and tried…
I viewed a flat in Wandsworth and tried to put down an offer and I called agency maybe 5 times then manager called me to say landlord lives in another country so getting back to you will take time because of time difference. And I waited till Monday no one called me and I was wondering and called them to ask and manager was surprised that no one called me to let me know that someone else offer accepted from same day. I got it landlord could accept another offer but again why I needed to call 5 times to put down an offer and I wasn’t inform that property now available anymore. Please you judge the professional work here
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
5/5
TrustpilotBarnard Marcus Streatham
I recently let my property through Barnard Marcus in Streatham. Bernardo and the team, have been simply super helpful. I would highly recommend them!
5/5
TrustpilotBarnard Marcus Putney
Really impressed with the changes they made in their Putney office. I was selling my flat with them before they changed the whole sales team in July. After few weeks without a single viewing or communication, I was about to take my property to a different agency. BM scrapped the old team to bring a new one just on time, including a top sales from another office (Karim). I gave the new team a chance.What a change... like day and night. Karim took over my property and found not one, but two buyers in a matter of a couple of weeks. Old school, high touch, high intensity, working the property with callouts, bringing relevant viewings and keeping communication with us on point. These guys are not waiting for clicks. Karim has to be one of the best agents in the area. It's not magic, it's just hard work!
5/5
TrustpilotGreat Customer Service @Barnard Marcus, Sydenham
We sold our house through Barnard Marcus in Sydenham, London and from the outset we were given great customer service. Nathan, the branch manager, patiently went through the contract with us and answered all our queries promptly. Once we'd signed up everything was taken care of promptly e.g. marketing photos and setting up viewings. The team worked tirelessly to manage our sale and keep the chain communications progressing once we'd found our new home. A nice bonus is that they were all so friendly and approachable throughout the process; I highly recommend them.
1/5
TrustpilotTrespassing Agents
I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.
5/5
TrustpilotGreat team
Big shoutout to Barnard Marcus Earlsfield for helping to rent my house.Manager Vidas and the team were super proactive and the house got rented in no time.Would highly recommend
1/5
TrustpilotBarnard Marcus
Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.
5/5
GoogleMarina has been a fantastic person throughout the process for our mortgage. The service was superb and professional. Guided us in each and every step promptly. Hence, we had a successful and a happy ending. Thank you so much Marina and the team. 👍 Mr & Ms Basnet 🙏🏻 …
5/5
GoogleMy experience was very good. Thanks to Sophie at Barnard Marcus everything was smooth, from the first call to the end when I received the keys. Also the other agents are very nice every time I called the office they were able to solve my problem or answer any questions. Good team 👍 …
5/5
TrustpilotBarnard marcus - Wallington
Recently sold with Barnard Marcus Wallington and had a fabulous experience from Alex and his team. Jemma was great on the open day and they found me a buyer super quick! Was kept fully up to date from Katie throughout the process. Thank you so much 😊!
5/5
TrustpilotBledian and his team were brilliant…
Bledian and his team were brilliant from beginning to end. The selling of our house was stress free and very smooth. This A Team really know their stuff and their customer service was amazing. Couldn't have wish for more in an Estate Agent.
5/5
GoogleMarina is definitely I will recommend her everytime when someone wants to do mortgage, the best thing about her is responsiveness, working extra hours , smart thinking, long term benefit for client, she uses simplest way to make you understand this complicated matter . Highly recommended...PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotNon return of monies - appartment not as advertised
A member of my family moved to "luxuiry accomodation" in Sutton. Due to unclear information emailed by the agents the deposit, which I paid for was made twice. BM were given my bank detials for the return, 30/05/23 but took no action. I called them 06/06/23 an agent called Sophie asked for my account details. I followed up with an email and her response was "Ive amended the refund so it will land in your account, Refunds can take up to 10 working days,". I was unhappy that there would be delay and emailed Sophie several times regarding this. Following my 4th chase Sophie responded on 14/06/23, "I have sent the refund request to my accounts team, I will chase this now". I have been chasing progress daily since then with no response and without payment of the £317. The appratment is not as advertised; the member of my family moved into the appartment 10 June. Despite Barnard Marcus advertisment that the appartment is "luxury" it did not have a working cooker (it had not been wired in) and there was no plug for the bath. The landlord has been contacted daily regarding this. For the most part they have not responded. On the 15/06/23 they managed to speak to the landlord who stated only that the issue would looked at some time this week. A close member of my family has not bee able to cook for themselves for a week nor take a bath. This is completely unreasonable.
3/5
GoogleThe beginning HQ was keep calling and seems like they are not organised and not communicating well. But they are brilliant and excellent service and great manners. I have contact with letting department. specially one of staff called shopie she is great 👍 Excellent communication and customer service too! No doubt about Barnard Marcus. Great team! I need to amend review after the second month contract which them. The lettings manager and service is good. But the account and payment and invoice system is way too slow. I did wait more than a month. I did not know to get an invoice and certificate is this much too hard. Getting disappointed…
5/5
GoogleI've been wanting to buy a property for almost a year but wasn't sure if I could or how much I could afford a mortgage .My wife always insisted me on going to the mortgage advisor (Barnard Marcus Feltham) as recommended by her friends. I was unsure at first & tried a few couple of mortgage advisors. But With mere satisfaction I Then booked an appointment with Barnard Marcus where I met MARINA NGUYEN. Then After the meeting I could really believe my dreams taking action. She was so assuring and straight forward. Until I got the keys she was always firm & so helpful in every possible way. THANKS🙏🙏 a lot to MARINA and Barnard Marcus Feltham(Evan, James & Karim). I manged to own a property in just 3 months. Best estate agent in the area.
1/5
GoogleJust received a visit from Evan Dyer, a senior manager, who dropped his business card through a few letter boxes on the street. He didn’t have time to chat and seemed underdressed for the occasion.
Hi, This isn’t Evan, but an employee of a company we hire to post our marketing material to local neighbourhoods. We wanted to share that we have seen buyer demand increasing and offering our services should you need them. Evan is always happy to chat with local homeowners on what the market conditions are and discuss what he and the team in our Feltham branch can do to support you with any house buying or selling enquiries.
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