Trusted Agent profile · Middlesex
★★★★★
788 reviews across 3 platforms
4 Parkfield Parade, Feltham, Middlesex, TW13 4HJ
Barnard Marcus Lettings's office in Middlesex, at 4 Parkfield Parade, is rated 3.3 out of 5 across 788 reviews on three platforms, including 306 Google reviews rated 4.5.
306
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
481
Reviews on Trustpilot
Business-wide
Every review we hold for the Middlesex office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team at Morden
The team at Morden was very professional through the sale process of our house especially Ollie who we mainly deal with when we found a buyer , he was very efficient and dealt with all our concerns promptlyJames & Irene Quinn
1/5
TrustpilotDaniel Ealing branch
The agency, particularly Ealing branch is a joke. Daniel promising viewing text confirmation with no even taking your number...of course text or call didn’t follow. In the meantime they posted a new ad of the same property with increased price.Just like the rest of the letting agencies taking owners seriously, and us renters who cares. Very disrespectful and unprofessional.
1/5
TrustpilotAppalling Experience at Barnard Marcus…
Appalling Experience at Barnard Marcus Streatham BranchI am compelled to share my extremely disappointing experience with Barnard Marcus Streatham by leaving this 1-star review. The events that unfolded during my tenancy with this agency have been appalling, prompting me to caution potential clients.During a recent vacation, my rented flat became the target of a burglary orchestrated during house viewings organised by Barnard Marcus Streatham. The lack of communication regarding these viewings, coupled with the unprofessional conduct of their staff, has been profoundly distressing.The senior manager, Bernardo Reggi, completely disregards tenant rights and safety. Despite explicit requests for communication via email due to work commitments, persistent phone calls disrupted our lives. Additionally, the failure to report the burglary during a viewing and the subsequent conflicting statements provided to the police only added to the chaos.My attempt to address these issues during a visit to their office was met with aggression and unprofessional behaviour from Mr. Reggi. Instead of empathy and resolution, I experienced hostility.In light of these incidents, I implore potential clients to be cautious when considering Barnard Marcus Streatham for their property needs. The lack of security measures during viewings, miscommunication and unprofessional conduct of their staff are serious red flags.Moreover, after the property was burgled, they refused to provide the landlord’s contact details, as Bernardo Reggi (Senior Manager) claimed that the landlord "doesn’t have time for people like us" since he owns multiple properties around the area and doesn’t want to waste his time on us.I sincerely hope that this review serves as a warning and encourages the agency to take immediate action to rectify their shortcomings and ensure their clients' safety, security, and well-being. Finally, I want to warn everyone that the 5-star reviews you see here are from the estate agents who keep begging the people to leave reviews after they signed the papers, as they asked me around 5 times when I signed with them. Therefore, it doesn’t truly reflect their professionalism at all.
5/5
TrustpilotTrusted letting agents
Millie from North Finchley is super professional, showed me round 5 properties and was really flexible when I couldn’t make some viewings. Also listened to my specifications and only showed me relevant properties. Thank you!
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
4/5
GoogleMy husband and I were looking for our first home and needed help with finding a mortgage. Ragbir was wonderful guiding us confidently through all steps and managed to arrange a mortgage working for us in the shortest of time. We really appreciated his valuable advice and kind manner.
1/5
TrustpilotAgain
Again, Thornton Heath branch are lazy, obnoxious, unknowledgeable, can't even be bothered to obtain information on the flats/properties they are selling but are very fast and aggressive to secure an instruction-after that they will work for the buyer in getting the worst price then force the seller into taking it.
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
1/5
TrustpilotBarnard Marcus Flat Management
I am a landlord who pays a not insignificant amount of money to Barnard Marcus so that my flat can be managed in my absence. I have to say, it is rare that you encounter this level of incompetence. They left my tenants with no heating for over a week even though I had outlined what needed to be done to resolve the issue. They do not read, or at least read but do not understand simple emails that are sent to them and are generally acopic.Cannot wait for the contract to be up so that I can get rid of them. Avoid at all costs.
5/5
GoogleHad a brilliant experience using Marina for my mortgage! She went above and beyond getting the mortgage offer out super fast and offered great advice throughout the process. Highly recommend!
Hello Brook, Thank you so much for your 5* review! We're thrilled to hear that Marina provided you with exceptional service and valuable advice throughout your mortgage process. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotBig shout to Barnard Marcus
Big shout to Barnard Marcus Mitcham branch.Vezir and team provided us with an excellent selling experience. The local knowledge of Vezir ensured the property was priced correctly / achieved its selling price and was sold and completed within 7 weeks.No hassle no drama - thank you and well done.
5/5
TrustpilotThank you Priscilla Mohanarajah!
We have been working with mortgage broker Priscilla Mohanarajah at the Ealing branch since the beginning of the year. Priscilla is by far the most professional, hard working and dedicated person. She is not only always on hand to help, she has such a friendly and kind manner with it too. Thank you Priscilla you are amazing!
1/5
TrustpilotWorse customer service
Worse customer service: Barnard Marcus Muswell Hill.Following a bereavement case Barnard Marcus refused to transfer the deposit to me. Didnt want raise a complaint to TDS. The landlord and myself had to raise a complaint with TDS, who transferred the funds straight away.Started a complaint process with Barnard Marcus. Customer Service as poor as the local BM Muswell hill. Agency didn't see any issue with the non acceptance to transfer the deposit, get TDS involve and just dismissed the case.Asked for last resolution email to go to Ombudsman property, no replies after that. Really poor service, not sure that they know what they are doing. Will be scared to put a deposit them as it is a hassle to get it after.
1/5
TrustpilotWon't stop calling me
I have received multiple calls about a property that is nothing to do with me, and while I have asked them to delete my data from their system, they clearly have not as the calls keep coming. Very frustrating.
5/5
TrustpilotFantastic service !
I have recently purchased through Barnard Marcus Ealing ,and I must say this was the most professional and fast process , I have dealt with quite a few agents in Ealing and was surprised that after all the bad reviews I have read, Kelly and the team at Barnard Marcus gave a better service than higher end agents in the area !
1/5
TrustpilotFeltham Barnard Marcus = dishonest and unprofessional
My husband and I started the process of buying our first home together. We found a property that would have been perfect for our family, arranged a viewing and shortly after made an offer. At this point, we were told no other offers had been made. After chasing for several days, we were eventually told the first offer we made wasn’t accepted so we increased it by a considerable amount. Following that offer, we were told they’d update one of us within 48 hours. It’s been a month and we are yet to receive an update from any one …A few weeks ago we contacted the estate agents for an update on the offer we made. We were advised by 3 members of staff on 3 different occasions that selling the property has been put on hold, as requested by the owners. We were promised that when it is up and running again we would receive a call. I have just driven past the property and there is a SOLD sign outside. Online it says the same. Our offer was clearly not passed on to the owners and we weren’t given a fair shot to increase our offer if needed.I would never recommend this estate agents for buying or selling a property, all of them are extremely unprofessional and dishonest
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotIncompetent Michael at Barnard Marcus New Malden…
Michael at Barnard Marcus New Malden not only caused my sale with them to not proceed costing me £1000 in wasted solicitor fees due to his incompetence but also when I left and joined a new estate agent he sabotaged my current sale by sharing my information to a buyer in direct violation of the property ombudsman’s code. I even came in to the offices once to collect my keys and they had the door locked as a customer was angry at Michael!!! Avoid this estate agent at all costs in New Malden, im currently going through their complaints procedure!
5/5
TrustpilotFraud or incompetence?
I no longer use Barnard Marcus Putney as a managing agent. However. I have had to go back through figures for tax purposes and discovered discrepancies in their payments to me.In 2021 I was receiving 1'291.40 in rent from them except for February when I received 1'219.40.In 2018 I was receiving 1'300.51 in rent from them except for October when I received 1'200.51.Slip of the accountants finger or fraud? Either way, the mistake was in Barnard Marcus' favour. Barnard Marcus: It's been a few years, but if you want to follow this up then contact me through Trustpilot.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
TrustpilotThe service from Millie and the team at…
The service from Millie and the team at North Finchley was amazing and made everything so smooth for us moving into our property. Thank you again I couldn’t ask for a better experience!
5/5
GoogleThe experience from Barnard Marcus was incredible! They are very professional and they was very helpful finding me a home. Special thanks to Aaron Thornton & Evan Dyer who was the best agents I dealt with in Feltham- I couldn’t thank and owe them anymore! Highly recommend!
5/5
GoogleMarina has just completed our remortgage for us. The process was ever so simple. Marina's advice and guidance is clear and straight-forward and this was greatly appreciated. This is now the third time we've used Marina to arrange a mortgage for us and each time she's been nothing but perfect. Thank you Marina.
5/5
GoogleI am glad, I met Marina during the house hunt. A recommendation led me to her and she has been fantastic and very helpful all along. As hard as the process was for understanding the way mortgage works, Marina made it very easy to understand in each and every step in buying house.
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