Bridgfords Middlesbrough Sales reviews

★★★★★ 5/5

Google

Marianne was absolutely fantastic helping us to purchase our first home she worked endlessly to find us the best she could, she was always in contact either email or phone and again she was always there if I needed to contact her. I couldn’t recommend enough she was really helpful and supportive! A big thank you ☺️

Natasha · 26 July 2024

★★★★★ 5/5

Google

Just finished buying my first home and i couldn’t be more thankful for the help i was given. Marianne and Anna were exceptional at every turn, could not fault their customer service at all. The whole process was seamless as they both went above and beyond. Very happy customer :)

Amy · 2 November 2024

★★★★★ 1/5

Trustpilot

Have reported manager to property…

Have reported manager to property ombudsman. Bridgfords agreed a one percent sale fee to sell grandmothers property. The branch manager, Tammi Moulton, then completed the sale contract on our behalf, changing the fee to 'percentage of asking price' without consent - leading to an increase in fee by hundreds of pounds. This is, of course, unethical, illegal and we are challenging this. Add this to poor service, poor marketing of the property, and poor attitude of the staff members, in particular Tammi Moulton, and I don't think it is possible to find a worse estate agent in Staffordshire. Needless to say, I would avoid using.

Gemma · 28 November 2024

★★★★★ 5/5

Google

Excellent service all round and Ruby has been very helpful to us !

Maxine · 23 December 2025

★★★★★ 5/5

Google

Super quick and easy process from the first viewing to actually moving in. Ruby was helpful and quick to respond to all our questions, direct us to the right place for repairs, etc. Great experience all around

Annie · 17 April 2025

★★★★★ 2/5

Google

From a landlord's perspective, fully managed Summary: lettings team outstanding. I would recommend to stay away from property management because they are totally incompetent and will rip you off, as well as ruin your property if you are not careful. Lettings part is amazing, pretty close to impeccable. Any time the property is empty, they relet it REALLY quickly. Rent comes in promptly, they let me know if they have to send reminder letters to the tenants. They failed to get back to me a couple times, but nothing big. The maintenance side is disgraceful. So far every time there was a maintenance issue i had to step in so that they would pull their finger out. Once they failed to find a contractor for pests, didnt let me know, and i didnt find out until the tenant reported a broken pipe (chewed through). I then had to find a contractor myself for the pests, and chase and chase the agency so that they would owe up to their failure and fix the damage caused by their negligence, for free. When they do find a contractor they do it slowly and hugely overpriced. Example: i was told the boiler broke and the TENANTS are WITHOUT HOT WATER. I thought i would let the agency sort it as i wanted it done swiftly and i was busy. Same day (Tuesday) i okayed them to send a contractor (callout charge £78, other contractor would have charged £40). 4 DAYS LATER the tenant contacted me that they still didnt have hot water. It took until the Friday (3 days) for the agency to send out a contractor just to have a look. They then didnt come back to me with a quote for fixing it (despite me chasing as well) until Monday (day 6). Their quote was ridiculously overpriced, so i spent an hr looking, and booked someone myself for a fraction of the price. It was fixed the next day. Tenants were without hot water for 7 days and it would have been more if it wasnt for me. How overpriced? The quote from Bridgfords was £643. I got it fixed for £280.

K · 25 October 2022

★★★★★ 5/5

Google

Isabel was a great help during the renting application and moving.

Simbiat · 23 December 2025

★★★★★ 5/5

Google

Bridgfords is one of the best letting agencies in my experience. They set a high professional standards and deliver quality service to their client. I rented a property in Middlesbrough and Mr. Manj Rai was really helpful in showing the property, guiding me with documentation and a smooth moving in process. Even though I was new here, it felt easy and smooth because of his precise guidance.

Kundan · 25 October 2023

★★★★★ 5/5

Google

The team has been very supportive especially Isabel. Quick service and very professional.

Newton · 18 November 2025

★★★★★ 5/5

Google

Just had Frankie in undertaking a valuation. I have to say my experience with Bridgfords has been great. I have really struggled with other estate agents but Bridgfords put me at ease. I have no issues about using them to sell my property

Jenny · 3 April 2026

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 5/5

Google

We used Bridgfords Middlesbrough to move after seeing a property on right move. Just want to say how amazing the customer service and communication was from Ruby. Every question and query was answered and she was always in great spirits. Thank you to her and Isabel for sorting everything we needed!

Lois · 23 December 2025

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

Amazing experience, me and partner fell in love with a property they were advertising and Alex was straight on it helping us and keeping us up to date all the time. This is our first family home and Alex has helped us move into that, could not thank him enough for his help. I would definitely recommend Bridgfords!!

Caceyleigh · 25 October 2023

★★★★★ 1/5

Google

My father unfortunatley died recentley so we returned the keys after inspection to Bridgefords. That was seven weeks ago and despite many calls and messages they have not reurned the bond and nobody seems to know what is happening. Id give no stars if possable.

Matthew · 26 June 2024

★★★★★ 1/5

Google

Bit of a interesting thing they got going on. They’re not willing to let you view any home with out a mortgage in place. Guy was very aggressive and unprofessional, hung up once I started to question this approach. Rang up to tell him that is was rude what he had done, defended it with the line broke up. Not sure what the objective in this is, what if the viewing went ahead and you decided you didn’t like the property. Glad it came to this at this stage and not further on.NegativeProfessionalism

A · 25 October 2020

★★★★★ 5/5

Google

My partner and I where looking to move home and saw an advert on Rightmove for a bungalow to rent which was through Bridgfords Middlesbrough. I phoned and noted our interest, but was unable to view the property due to a tenant still been in. I was told it would be the end of the month before any viewings would take place, so we was put o to a waiting list. Near the end of the month I received a phone call from Bridford,s ask if I was still interested and was given a viewing time and date. My partner and I went to the viewing and liked the bungalow very much, we spoke to the young lady outside from Bridgfords who I now know is called Sophie Reed. There were eight viewings for this bungalow and my partner and I were the lucky ones to be chosen and was assigned to Sophie Reed. Sophie is very good at her job, she talked us through every step of this letting and answer any question we asked her no matter how trivial. In all our dealings with Sophie she was always friendly and nothing seem to be any trouble. She is very helpful and along with the rest of the staff at Bridgfords Middlesbrough very efficient. My partner and I look forward to a long and happy tenancy.PositiveProfessionalism

Christine · 25 October 2020

★★★★★ 5/5

Google

I can not thank Bridgfords enough for all their hard work and dedication. I recently purchased a house they were advertising; which almost fell through! They were nothing but understanding, empathetic and they honestly had my best interests at heart. I would especially like to thank Rebecca Hallas, Ashleigh Walker (the most amazing financial advisor of all time) and Anna, who I was continuously on the phone too, poor Rebecca also had to deal with my tears. I would recommend this branch to everyone. You really do get 5* treatment. Thank you again everyone for all your help.

Hannah · 25 October 2020

★★★★★ 5/5

Google

I was looking for an apartment to rent in Middlesbrough and the team have assisted me in the whole process very quickly and efficiently. They have been very fast to reply, and transparent with all the queries and the aspects, providing me with all the support and information I needed. All agents are very kind so I definitely recommend to refer to this agency. Many thanks to Sophie and Harriet and the whole team for the excellent support.PositiveResponsiveness, Quality, Professionalism

Alessandro · 25 October 2020

★★★★★ 1/5

Google

Extremely disappointed with the service. I was given a viewing time for 3:30 PM on Friday 18th April, only to be told the same morning that it had been moved to 1 PM. I rearranged my schedule and arrived on time , only for no one to show up. I waited over 30 minutes and received no communication despite trying to reach out. Very unprofessional and a complete waste of time

Farzana · 21 April 2025

★★★★★ 5/5

Google

Me and my partner bought a house advertised through bridgfords. We used Ashleigh (their in house mortgage person) and Tekla was the man who spent most of the time working our behalf. We could not fault anyone in that building - Chris and Anna were the other two who got involved and they all cooperate well and always respond when asked anything regardless of the stage of the purchase or the seriousness of the query. whilst the purchase took the best part of 6 months it'd of taken a whole lot longer if it wasn't for them chances are if it wasn't for them it may not have happened. Our problems were due to sellers losing forms and solicitors not really chasing anyone or letting me and my partner know what the issues were (data protection associated jargon) that aside if you need an estate agents use bridgfords in Middlesbrough just choose your solicitors carefully check reviews! We didn't and would defo next time - you assume big players are winners - not always. Thanks again to the team we are forever grateful for all the time you spent chasing issues for us.

Ben · 26 October 2019

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026