Bridgfords Middlesbrough Sales reviews

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

The service I’ve received from Bridgfords Middlesbrough, in particular from Manj in the Lettings Team, has been fantastic. As someone not from the local area, Manj has been friendly, very informative & really helpful. Nothing is too much trouble and he’s quick to respond which is great! Fab service, thank you!

Kelly · 25 October 2023

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything.

RL · 4 August 2026

★★★★★ 1/5

Google

Avoid using Bridgfords. They lie are Totally unprofessional and unreliable from start to finish. While they did find a buyer for my property quickly. They did not do any viewings and it wasn’t made clear to me the seller or the people viewing my property that I was showing them around until the agents didn’t turn up. The communication is poor at best. They ignore your emails and calls the majority of the time. And then when you complain it gets ignored. After we finally completed I asked them to call me on completion day as I posted keys through there letter box as was moving out of town. They never called me at all despite in an email them confirming they would. They were very quick to send me an invoice for payment. I raised another complaint with the branch manager and finally he rang me and said he would give me a discount on the calling fee I accepted. Then he went on holiday and now the whole Bridgfords team we denying he offered the discount to me s goodwill gesture. I would say in my Experian’s with them they call you when you can’t prove what has been said or be used against them as apparently they don’t record calls for training and monitoring etc. make sure if you do speak to them you record yourself or have a witness like i did . So to sum up they do very little work for you as the customer but expect you to pay full fees they lie to you in emails and phone calls then deny the whole thing despite me having email history of both the manager and sale team not responding to my emails for days or not at all unless I hounded them for a response then they speak to you like you haven’t sold a house before I have bought and sold plenty through estate agents and never had this experience

Ab · 24 September 2024

★★★★★ 5/5

Google

I was in need of a mortgage advisor as it came to my time to renew my mortgage terms following a 5 year deal. We were first time buyers during COVID and we had heard all these horror stories of mortgage prices going through the roof. Top … More

Andrew · 23 September 2025

★★★★★ 1/5

Google

Unprofessional service, lack of transparency. Even a conveyancer they recommended to me could not hide their frustration with this Middlesbrough branch. They have their own buyer even before you ask them to advertise your property. You agree a sale price, they recommend a conveyancer. After a prolong period of time of not responding to the conveyancer, and keeping you in the dark they will come arround and tell you that their buyer wants a new reduction in price and will start talking you into agreeing with the buyer because you would have wasted several months. Who are these so call ' buyers in waiting', could this whole scheme be planned?

Godwin · 25 August 2024

★★★★★ 5/5

Google

I dealt with Chris and the team at Bridgfords last November when selling our home in Marton, registration was really easy and Chris was clear on everything offering all the guidance and support we needed. Our house was on the market for 3 weeks before being sold which was amazing and totally unexpected so close to Christmas as well! Can not thank the team at Bridgfords enough for the easy seamless process we had! Thanks guys!

Kelly · 26 October 2018

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 5/5

Google

Bridgefords have just rented out my property they were very quick in securing a tenant. I have been dealing with Ruby on the administration side and she has been very efficient at dealing with any queries or requests.

Susan · 23 December 2025

★★★★★ 5/5

Google

Moving from one apartment in Middlesbrough to another, I can feel great difference in your service. All thanks to Manj Rai@bridgefordsMiddlesbrough for his doggedness and professionalism throughout the process. I am happy with the service rendered and I implore you to keep up the good work.

Olusola · 25 October 2023

★★★★★ 5/5

Google

Ruby was a legend as she worked tirelessly to see the agreement finalised. Thank you so much

Dan · 1 March 2025

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 1/5

Trustpilot

would not recommend this company to any…

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers.

Andrew · 24 June 2026

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Google

I moved into my new house today and could not have been happier with the service that Bridgfords provided. Communication was fantastic, the whole team were friendly and happy to help however they could. Ruby couldn't have been better, really pleased from start to finish. Thank you!

Noel · 1 September 2025

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 5/5

Google

Absolutely amazing and supportive, easy to find and very kind staff, would highly recommend. Becky was so good and positive, very helpful and appreciated the support.

Craig · 25 August 2024

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 5/5

Trustpilot

Just sold my house with Bridgfords in…

Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.

Mary · 23 September 2024

★★★★★ 5/5

Google

Purchased a buy to let property. Very impressed with Rebecca. She provided a very professional approach throughout the process. There was no hard sale just expert knowledge about the market, property and surrounding area. Excellent communication ensured the property was purchased within a very timely manner. Would highly recommendPositiveResponsiveness, Professionalism

James · 25 October 2022