Trusted Agent profile · Middlesbrough
★★★★★
626 reviews across 2 platforms
114 Linthorpe Road, Middlesbrough, TS1 2JR, TS1 2JR
Bridgfords's office in Middlesbrough, at 114 Linthorpe Road, is rated 2.7 out of 5 across 626 reviews on two platforms, including 170 Google reviews rated 4.3.
Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
GoogleExcellent customer service so hopefully. Everyone who I spoke with were absolutely brilliant. Thank you 😀 …
Many thanks for your outstanding 5* review and your generous comments William. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat team, fast response to any problems you may have. Big thanks to Sophie for all her help professionalism.PositiveResponsiveness, Professionalism
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBridgfords at Middlesbrough team are…
Bridgfords at Middlesbrough team are effective and they made applications process and moving seamless and they are always ready to help
5/5
TrustpilotGreat experience with Luke Squirrel
I had a really smooth experience with Bridgfords and this is all thanks to Luke Squirrel, the lettings negotiator who helped me through the process. He was e totally helpful with accurate information and timely response. Thank you Luke !
1/5
TrustpilotAvoid this company at all costs
This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.
1/5
TrustpilotNeglecting tenants, unprofessional with AWFUL communication
AVOID AVOID AVOID1 star because it's not possible to give 0. I have never experienced such unprofessionalism in my life. *edit 2 years later in 2023 - still dealing with this issue.*- We were given an uninhabitable property to live in. (An emergency issue took over 30 days to be fixed causing a hazard to health and the property)- Out of around 8 issues logged on the portal, only 2 were fixed... one of them taking over a month.- Countless emails sent, to which we waited days and sometimes up to 2 weeks for a useless response, passed around from person to person, no one had any idea what they were doing.- We resulted in ending the tenancy early due to a breach of contract from the estate agents/landlord side.- We moved out of the property over a month ago and we have had no contact since. We are unable to get in touch with them.- We have not heard anything about our deposit being returned.I could honestly go on for a short book's length, but it gets too in-depth for a review platform. My simple advice is to save yourself the hassle.*This is my personal experience with the Middlesbrough Branch*
1/5
TrustpilotThe worst experience I have ever had…
The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.
1/5
TrustpilotAvoid this agency by all means
Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.
5/5
GoogleHaving tried two other local agents we gave Bridgfords a try, they have been excellent! They leave the others way behind. Always keep you up to date, I have been to their office regularly during the sale and they are very proactive to follow up potential clients. In my opinion if you want a great service and a successful sale speak to Tekla and Anna.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleSold a property with bridgeford Middlesbrough and The service provided by the staff was amazing, they kept me updated with everything, they worked around my timescale and most of all they sold my property within the time scales they set. I went with two other estate agents in Middlesbrough who failed to sell my house however bridgeford did it very fast, I am very happy with the result
Hi Chris, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the Bridgfords branch. Many thanks, Lucy.
1/5
TrustpilotWorst renting experience in our lives.
Worst experience we’ve ever had as tenants. We rent a property from Bridgfords lettings Durham Branch. We’ve rented property for many years but have never been in this situation before. We’ve been living without hot running water for months now (comes out the tap like ice). The boiler stopped working in December. Bridgfords sent out an engineer who got the central heating working but couldn’t get the hot water to work. The engineer told Bridgfords that the boiler needs replacing. They still haven’t replaced it. To top it all, they’ve been deceptive in the emails they’ve sent, stating in February that they’d contacted an engineer to fit the boiler and that we should “look out for our phone ringing” only to be now told that they’re “waiting for a cheque to clear”.I can only think the 2.5 stars is because shortly after moving in they badger you with emails to give them a Trustpilot review before you’ve had a chance to see their true colours. Appalling, not worth 1 star.
5/5
TrustpilotExcellent service throughout the whole…
Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend
5/5
GoogleGreat service and very helpful with everything!
Thank you for taking the time to share your experience and for your wonderful 5* review Jake! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFirst home - couldn't have done it without them!
I recently bought my first home and couldn't have done it without the help of Chloe, Ryan and Gemma. They offered their support from start to finish and always explained what was happening. They were always there to talk and would reply to emails quickly. They really eased the stress of moving into a new home. I will definitely be using them again in the future and will be recommending them to family and friends who move within the area. Thanks so much to the whole team at Bridgfords x
1/5
TrustpilotSeems this company has teamed up with…
Seems this company has teamed up with Rise letting agency another awful local Durham agent who also fails to respond to complaints and have zero professionalism.
5/5
GoogleWe instructed bridgfords in March after being on the market for over 8 months with another estate agent. We had 5 viewings in the first week and had a sale agreed in week 2. We also used their in house mortgage broker who secured us a better deal than we had agreed in principle so we cant recommend/thank enough. 5 Star! Craig and Beth hughes
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
1/5
TrustpilotI would not recommend using Bridgfords…
I would not recommend using Bridgfords based on my recent experience.
1/5
TrustpilotDO NOT USE THESE!!!!
DO NOT USE THESE!!!!The worst estate agents ever. If you’re considering them, do not do it. So at the end of October i needed to move out. So i found a flat, viewed it, applied, got accepted. So obviously i handed in my notice at my current housing. I requested to send my boyfriend to pick the keys up as i was in work until 6pm. Double, tripple checked if they needed any confirmation for him to collect them. Was advised they needed nothing as they would recognise him from the viewing. At the point of the keys being handed over they told my boyfriend he had to sign on my behalf… As the estate agent walked my boyfriend up the stairs of the flat she advised him that some pidgeons had broken in and pood all over the floor. Baring in mind at this point, i’d spoken to her on that day and paid over £1000 to their company. It is just me on the agreement so it’s a breach of DPA that they advised my partner that and not me on the call where i paid them money. I asked to get keys early so i could move in my stuff. So with the bird poo all over the floor i did ask how they expected me to move my furniture over that. After confronting the company about advising my partner to sign my name i was advised WE should have known that was wrong. It took a week to sort this out, i have now had to find other housing as i had about 2.5/3 weeks until im a 19 year old homeless person… After displaying my annoyance to the company the rudely asked if i could live at my parents or my boyfriends… I have finally managed to get keys for a new flat however now i only have 4 days until my tenancy runs out. Baring in mind i work 7:30am-6pm so now i’m having to rush everything in 4 days. Also, the day i picked up the keys i was told they didn’t have the key for the front door of the flat building which is by the car park. So now i’m left with 4 days to move my stuff in & no access to the building. I must admit, i do have a key to the other door on the building. however to get to that door you have to cross a bridge, go up and down some stairs therefore is the complete opposite of convenient. This estate agents is a joke and has only caused me stress. If i didn’t have limited time to leave my current property i would not be staying with them.
1/5
GoogleTrying to phone. THey seem active on their Facebook page but can't take the initiative to phone via Facebook.
Hello AQ, Thank you for your feedback. We're sorry to hear about your experience and would like to assist you further. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotAbsolutely disgusted with this place
Absolutely disgusted with this place. Went to rent a house. Discussed my situation my income everything I could I was upfront about. Was told I had the house and asked to pay a holding deposit and hand my notice in to my current landlord. House definitely ours. Had 2 guarantors which was all accepted by the landlord. Start packing my house have my current landlord accept my notice and put my house back on the market. 2 weeks later get told I can no longer have the house I failed credit check. They were told from day 1 I would fail hence the guarantors. Was told I came back bankrupt which is not true. Asked if I could do anything to prove this wasn't true. Was told doesnt matter you can't have the house. So no home to move into and a home I have to leave with 5 kids in tow. Disgusted with them. Oh and lose the holding deposit they said I needed to place after being told I was accepted. Literally left us with no home!!!!
5/5
GoogleI visited the branch to enquire about a property listed on their website. I viewed the property 48 hours later and had an offer accepted the following week. Bridgfords also helped me get a better deal on my mortgage. I was very happy with everything from the first minute. Very quick and easy dealings and i always felt I was important to them!
Thank you Rob for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
5/5
TrustpilotThank you to Danielle and the team for…
Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best
1/5
TrustpilotThese agents act like robots
These agents act like robots with no human face. Wanted to move in with a property they are managing. Unfortunately for us, we went ahead and paid for the house.(rent) On the day of collecting keys, I could not make it. I called to beg if they can give keys to the lead tenant who has already moved to the property with her stuff wanting to pick up keys. They refused because I was not there. They left her stranded. I promised to take any responsibility that comes with collecting keys. No buldging.Moreover communicating with them is unusually difficult, hard to pick calls. I wont recommend these kind of insensitive agents
5/5
GoogleManj from Bridgfords did an excellent job with helping me to move into my new apartment, working with my desired timeframe. He answered all my questions quickly and was very reliable, helpful and friendly.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Middlesbrough office has 626 reviews across two platforms: 170 on Google, 456 on Trustpilot (across the whole business).
Bridgfords Middlesbrough Sales is rated 2.7 out of 5 across all 626 reviews, and 4.3 out of 5 on Google from 170 reviews.
Bridgfords Middlesbrough Sales, 114 Linthorpe Road, Middlesbrough, TS1 2JR, TS1 2JR.
