Trusted Agent profile · Haywards Heath
★★★★★
1,622 reviews across 2 platforms
28 The Broadway, Haywards Heath, RH16 3AL, RH16 3AL
Part of Hamptons, see every office.
Hamptons's office in Haywards Heath, at 28 The Broadway, is rated 4.3 out of 5 across 1,622 reviews on two platforms, including 173 Google reviews rated 4.8.
Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
1/5
TrustpilotScam company they tried to scam me out…
Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM
5/5
GoogleHI It's coming up to the year now since we rented our first house with Hampton and how impressed I am with the management service. Aimee is very prompt and quick at getting back to me and setting expectation
Thank you for your review Anthony. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
4/5
TrustpilotPatryk has been helpful and efficient…
Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.
5/5
TrustpilotChloe
From start to finish, this rental process has been absolutely professional and smooth. Special thanks to Chloe for her quick responses and guidance.
5/5
GoogleI became an accidental landlord 5 years ago and appointed Hamptons (Haywards Heath office) as full letting agents. From the outset they were professional and their knowledge on legislation, best practices and most importantly, how to be a responsible landlord proved a gratefully received education for me. They have successfully let the property for these 5 years (I'm now selling) without gaps with several tenants, all of which have been terrific and who took care for the property during their tenancy. All of the team I have dealt with have been terrific, responsive and knowledgeable. Thank you to you all.
Thank you for your kind review! We're so glad that we could provide you with the knowledge and support to successfully navigate the world of being a landlord. It's been a pleasure working with you. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe transferred the management of our property to Hamptons almost two years ago and can happily recommend them. We live overseas so really need someone who will engage with us (and tolerate the time delay!), communicate well and care for our house whilst we are away. Hamptons have been great - supportive, proactive and a pleasure to work with. Big thanks to Aimee who recently became our new Property Manager and who has been fabulous!
Thank you for your wonderful review Sophie. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleSuch a smooth process. Jamie was joy to deal with and made the sale of our house as stress free as possible.
5/5
GoogleCan’t recommend James at Hamptons enough. He is patient, caring and a genuine gentleman who has gone out of his way to find a property for us. Thank you James!
Thank you for your kind words about James at Hamptons! We're glad he was able to provide such exceptional service and help you find the perfect property. We'll be sure to pass along your praise to him. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThe Hamptons team handled the sale of our parents' house after 60 years living there. Tamsin, Sophie and team were all very professional, handling a high volume of viewings, efficiently collating and explaining best and final offers, and getting us to closing of the sale. The Whatsapp group for those involved was extremely useful given that we were in various locations and time zones during the process.
Thank you for taking the time to leave us a review Rob. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleSearching for a rental home in the summer of 2021 has not been easy in the South East because there is a shortage of quality rental properties (especially around the Brighton / Lewes area). This meant we have experienced some estate agents taking advantage of the situation. This has not been the case with Hamptons in Haywards Heath, they have been extremely professional, thoughtful and thorough, we are glad we found a new home via their agency. ✅ June 2025 - I’m adding to my review about Hamptons which I made over 3 and a half years ago because we had to find another let this year and Hamptons have been exceptional in keeping our requirements in mind. Then after securing another rental property through the Haywards branch the people on the team managing the let have been very helpful and responsive. We really appreciate their team in house and the contractors they work with, from the checking in agent to the cleaners and electrician.
Thank you for your glowing review of Hamptons in Haywards Heath! We are delighted to have provided you with exceptional service and helped you find a new home. Our team is dedicated to ensuring a seamless and professional experience, and we are grateful for your continued support. Thank you for noticing our efforts, and we look forward to serving you again in the future. Kind regards, Lucy, Hamptons Customer Care.
5/5
GoogleA highly professional outfit with very friendly and caring staff James in particular was outstanding who handled our anxieties with due care and attention and equally Janie was great I would recommend them without hesitation Thank you very much 😀 …
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI rarely feel the motivation to write a review but was compelled to write something about our renting experience with Hamptons after the exceptional service we received. James Ulloa and all the team at Hamptons Haywards Heath have been faultless in their assistance when we were moving into our new rental property. James was positive, professional and really cared about making the process as easy and enjoyable as possible. Nothing was too much trouble and James went above and beyond to ensure both the landlord and our family were happy during every step of the journey. I would recommend their services without hesitation - thank you James and team!
Hi Sarah, we are delighted that you enlisted Hamptons Estate Agents Haywards Heath and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb
Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.
5/5
GoogleAs a tenant the process of renting a house through Hamptons has been excellent. James went above and beyond in giving us a live video tour of the house we were interested in as we couldn't be there in person, and being able to sign documents online made everything easy for us. Hamptons also provided access to a service which helped us set up utilities, which we very much appreciated. We're delighted with the house and Alex has responded quickly to any maintenance issues. All in all a very positive experience.
Hi Julia, we are delighted that you enlisted Hamptons Estate Agents Haywards Heath and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleAna Conroy was exceptional in finding a buyer for our property and seeing it through to completion. There seemed to be endless problems with the sale but Ana never gave up and surmounted every problem that we encountered. When it came to moving out we got behind and she even helped us to pack on moving day. She is charming good natured and nothing seems too much trouble for her. She is now helping with the purchase of our next property.
Hi Stephen, we are delighted that you enlisted Hamptons Estate Agents Haywards Heath and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
1/5
GoogleHamptons Haywards Heath completely shafted us when buying a house through them. They were acting for a developer on a new house. We offered full price. Couple of days later we were informed that as there were 3 offers in, it would go to ‘best and final offers’.This was a Thursday. On Friday we were advised that we’d get an answer Monday. We were duly told on Monday that we were the successful bid. On Wednesday we were called to advise that someone else had been shown the house over the weekend, by the developer - bypassing Hamptons. This new viewing whilst ‘best and final’ bids were already in, resulted in us being told we’d lost the house. Hamptons said they were appalled by the developer, and the whole office was up in arms. When I asked our contact at Hamptons, Sophie, if it was the developer or Hamptons that did the weekend viewing, she was adamant it was the developer, and they’d gone behind Hamptons back. She reiterated that it was completely unacceptable and unethical for the developer to show the house when final bids were already on the table. This was a complete lie. After I’d spoken to superiors at Hamptons, it was admitted that one of their own staff had arranged and conducted the viewing. They themselves had been completely underhand. They are the reason that Estate Agents have such a bad reputation.
Hi there, Graham, Thank you for taking the time to get in touch regarding your experience at Hamptons Estate and Letting Agents Haywards Heath. We apologize for any inconvenience caused. Please send us an email with the details of your experience to customercare@hamptons.co.uk and we will assist you accordingly.
5/5
GoogleReached out to Hamptons to help with our rental search and although they were unable to find a property to suit our needs which I have to add were quite particular, they were always polite, happy and professional and they seemed genuinely pleased for us that we had found somewhere to call home. Thank you for listening to the brief and not trying to encourage us to compromise to get a letting as we have experienced with other agents. I know that if and when the time comes to relocate we will be in touch.
Thank you for taking the time to leave us a review Vicki. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
TrustpilotJuan Elkington Maidenhead
I recommend Juan Elkington Property Manager in Maidenhead - very kind, professional, prompt and understanding.
4/5
Trustpilot3rd party outsourcing
Good , but outsourcing tenancy inspections bring outsourced to a 3rd party without notifying the occupant?! Not great , still paying customers , still have a right to know. Do better
Thank you for taking the time to leave a review. We're pleased to hear your overall experience was positive, but we're sorry to learn of your concerns regarding the tenancy inspection process. We appreciate your comments and understand the importance of keeping occupants informed when third-party partners are engaged to carry out services on our behalf. We would welcome the opportunity to look into this further and better understand the circumstances of your experience. If you would like us to investigate, please contact our Customer Care team at customercare@hamptons.co.uk with your property details and a member of the team will be happy to review the matter with you. Thank you again for your feedback.
1/5
TrustpilotSold a house through Hamptons…
Sold a house through Hamptons Salisbury.Extremely poor customer service & experience. Manager was arrogant & the team we dealt with had no integrity about information they advised us . Didn’t tell us that our buyers didn’t have a mortgage even though they’d said they were able to proceed We told them we only wanted cash buyers .. We wanted a quick sale but it dragged on for months . They made excuses & never admitted their wrong doing . Would never use them again .
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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