Trusted Agent profile · Haywards Heath
★★★★★
1,619 reviews across 2 platforms
28 The Broadway, Haywards Heath, RH16 3AL, RH16 3AL
Part of Hamptons, see every office.
Hamptons's office in Haywards Heath, at 28 The Broadway, is rated 4.3 out of 5 across 1,619 reviews on two platforms, including 173 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Haywards Heath Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haywards Heath.
Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Haywards Heath ( Janie & Victoria) have been brilliant in letting proces; always available to talk things through, great customer service and always professional. Highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotGreat service from Hamptons Caterham
Carrie and Anna at Hamptons Caterham were brilliant! Very friendly, clear, communicative and honest team throughout the whole house sale process. After months of not finding the right buyers, Hamptons quickly found us our buyers and with a respectable offer - we couldn’t be happier. Would not hesitate to recommend them.
5/5
TrustpilotI had a very positive
I had a very positive experience with Hamptons throughout the tenancy process. The team was professional, responsive, and always willing to help whenever I had a question or needed assistance.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a positive experience with Hamptons throughout your tenancy and that our team was able to provide the professional, responsive and supportive service you expected. A special thank you for recognising Daniel Johnson. It is wonderful to hear that his courteous, proactive and efficient approach helped make the process smooth and stress-free. Clear communication and excellent customer service are values we take great pride in, and I know Daniel will be pleased to receive your feedback. We truly appreciate your recommendation and your kind comments about our team. Thank you again for sharing your experience, and we wish you all the very best for the future.
5/5
GoogleHamptons in Haywards Heath provide outstanding service- this time around for us we had their help with our rental search and cannot fault the communication and proactive approach the team gave us as prospective tenants. We will most certainly be using Hamptons again for Sales when our next purchase comes up and in the meantime can recommend highly for anyone looking to rent in this climate!
Thank you for your wonderful review Sally. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
TrustpilotI have had a lot of contact over a number of years
I have had a lot of contact and personal professional service from this company and I know very well that with in the regional office I deal with, things are run to a high standard. I am situated 16,000 kilometres away in another country so it is critical that I have up to date clear and accurate information and reports about the property that is overseen by Hamptons. Their team is very well run and I can say that I am consistently reassured and impressed with my main contact there who is Constance Graham. She has an efficient and polite natural style to problem solving which results in excellent service to myself as the client. I am always kept up to speed with email and photographic information which provides the communicative link to my tennants and maintainance services that I need.
1/5
TrustpilotMisleading and pathetic service by the agent
I live in Reading and I was looking for a rental property for a family of 6 adults and a 1 year old boy in Pinner, so it takes me at least an hour to drive to viewings each time. I also have a dog. I know this is difficult as I already had many agents telling me most landlords only look at smaller families. So before I confirm viewings with an agent, I always specifically ask if the potential landlord will allow for this many adults plus the dog.There is one property we saw on Rightmove near Hatch End so I went ahead to contact Hamptons, the agent for the letting. Leila, the agent, contacted me for viewing availability. She also sent me an email to ask me details about the potential tenants, for which I fully listed out the names and relationships (one big family) of all the people that will be living in the property plus the age and breed of my dog.She went ahead to confirm my viewing time without any objection. On the day of the viewing, I asked her again if the landlord is fine with the number of people and the dog to which she said "we will see, it depends on the package" (whatever that means).After the viewing (which was on a Saturday), we told her on the Monday through email we would like to make an offer and went ahead to fill in an offer sheet, matching the asking price and guess what, Leila comes back to me and say the landlord won't allow this many people and won't allow pets. I questioned her saying that I already gave her all this information before viewing and asked before the viewing whether the landlord is okay with it because I wouldn't drive for an hour if my offer would not be considered due to the number of people and my dog. What's funny is that she still kept talking about overall package and stuff like that.This is pathetic service by her and this does not reflect well on Hamptons as her title is Senior Lettings Consultant.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotTW office
We have worked with Nikki in the TW office. Nikki has consistently been responsive in managing whatever has come through in our dealings. I would recommend Nikki and Hamptons for property management.
5/5
TrustpilotDanish Ashraf ⭐️⭐️⭐️⭐️⭐️
Danish Ashraf at Hamptons always went that extra mile to quickly help resolve any issues that came up.
Thank you for taking the time to leave such a positive review. We're delighted to hear that Danish has consistently gone the extra mile to support you and resolve any issues quickly. Providing a responsive, proactive service is something we pride ourselves on, so it's wonderful to know that Danish's efforts have made such a positive difference to your experience. We'll be sure to pass your kind comments on to Danish, who will be delighted to receive your recognition. Thank you again for your review and for choosing Hamptons.
5/5
GoogleAll the staff at Hamptons Haywards Heath branch were delightful! They were professional, responsive, friendly and really made the (typically) stressful process of moving seem straightforward and stress-free. Particular shout-out to Janie who found us the property, and James who took over from there. He was fantastic and so lovely to deal with. Couldn't recommend Hamptons Haywards Heath highly enough. A great group of people. Thanks guys!
Thank you for the glowing review! At Hamptons Haywards Heath, we strive to make the process of moving stress-free and enjoyable. It's great to hear that our team, especially Janie and James, made such an impact. We're grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotLet down by Hamptons fully managed service
We let our Victorian period house for five years while we lived in the USA through Hamptons fully managed service. Over that period various work were carried out that we approved but obviously which we could not manage. Hamptons assured us they had access and relationships with good quality trades people. We came back to find stone mullions drilled through. Holes made by plumbers left exposed. Cement used instead of grouting. White pipework placed over the outside of the house. Totally different fittings used in bathrooms. The house was beautiful when we left and we returned to find it heading towards a 1960's student house. We paid Hamptons to periodically review in addition to the 11% they took. The company they contracted to was CCP Maintenance. DO NOT LET THEM IN YOUR HOME. I would suggest also finding a letting agency that actually cares about the house and not just the income.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleAlthough I did not let through Hamptons in the end. The care and support I received from Janie McClean was brilliant. From the moment I called to enquire, she sent me properties that would allow dogs and that were within my scope and budget. Thank you for your support during my search to find a new property. Best wishes, Shawn & Honey.
Thank you for your kind words, Shawn & Honey! We're so happy to hear that Janie provided excellent care and support throughout your property search. We wish you the best of luck in finding the perfect home for you and your furry friend. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotPerfection
Quick, efficient, responsive, and respectful. Best service one could ask for… Appreciated the work, Danish Ashraf.
Thank you for your fantastic review. A special thank you for recognising Danish. We know he will be pleased to hear that his efforts made such a positive impression and helped ensure your experience was a great one. We really appreciate you taking the time to share your feedback, and thank you for choosing Hamptons. We wish you all the very best and look forward to assisting you again in the future.
1/5
TrustpilotVery Poor Experience
We were looking to rent a property (£4000-£5000 pm). We arranged several viewings. The first 4 were conducted by a man from one office. He was very affable. The next 2 were conducted by a girl from a different office. We decided we wanted to proceed with one and we put in a definite and precise offer. We emailed the girl on Friday, clearly stating our position. She responded asking if we were happy to confirm the asking price, which we agreed to. I also confirmed that we were offering a long term let (3+years) and also a holding deposit that was non-fundable in the event that the sale did not complete. That was Friday early afternoon. We heard nothing back and by Tuesday Mid morning I phoned to ask if the landlord had responded. Yes, she said, although she hadn't bothered to tell us! She said the landlord had accepted our offer, but wanted to continue marketing the property until we had exchanged contracts. I asked whether she had advised him of our offer for a non-returnable deposit. No, she hadn't read our email properly! She is clearly on a different planet and speaks a different language! I asked her to go back and tell the landlord clearly what we had offered. She came back saying that he accepted our offer but would continue marketing the property in the meantime. We cannot affor to end up without somewhere to live, so I have told them to advise their client that we withdraw completley. His loss, not ours. I'm sure the outcome would have been different if we hasd been dealing with someone who knew what they were doing and had bothered to digest and understand our communications. Not impressed at all!
5/5
TrustpilotGood property management
We have rented our flat through Hamptons for a number of years. Harjeet has been our property manager. At all times she has been responsive and professional. Always friendly and always helpful. I could rely upon her to sort any issues out
5/5
TrustpilotMy experience with Hamptons lettings…
My experience with Hamptons lettings agency in Windsor has been very positive over the last two years. Patryk has been really helpful and he always tries to find the best solution to help me as a tenant. Overall, they are a very professional agency.
1/5
TrustpilotHolding on to our deposit money…
Holding on to our deposit money illegally. Have waited 25 days and counting for our money to come back. Spoke to branch manager in Clapham (Andrew) he seems like a nice guy but blaming it on not being able to get hold of the landlord?? How is this fair? What a shambles! Have rented from 3 other letting agents and they always gave us our money back on time. We were great tenants for 2 years, always paid rent on time and gave the property back in great condition!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotI rent my property through Hamptons
I rent my property through Hamptons. I have received excellent service from Harjeet my property manager. She has been very efficient and any issues are dealt with promptly. She has given me guidance, help and care throughout my tenancy. Thank you Harjeet.
5/5
TrustpilotThank you ! SW18 house sold...
We recently sold our property with the help of Mark Thompson and team at Hamptons on Garratt Lane. From the very start Mark was friendly, well-informed and supportive, suggesting a good strategy for the sale. He was excellent at anticipating and assessing our situation and what we needed.A big thank you also to the team that helped our sale progress, to Alex for organising the viewings and keeping us up-to-date with news, and to Patrick for the communications and keeping us on track with the documentation. The timing of the communications was just right. All this reduced the stress of selling a much loved house.Thank you.
4/5
TrustpilotLeave it to Saima.
Leave it to Saima.For several years, we have been renting our property while living overseas. For the past year, Saima has been in charge of management. She is capable of handling any issues that arise, and I trust her fully to work in our best interests while keeping our tenants happy. She keeps us informed about the arising issues and reports back diligently, minimising unnecessary contact, which I appreciate. She manages the load well, and I would recommend her service.
5/5
TrustpilotRental management
Hamptons have been managing my properly for years now and I’ve always had a good experience with them. They take care of everything very professionally and I’m always well informed about anything that needs my attention. I mostly liaise with Constance and she in particular has been great to deal with. Always very friendly and prompt to reply to questions. She’s definitely made my life easier in terms of my property. I’d definitely recommend.
1/5
TrustpilotFraudulent service
I am a (multiple) properties owner, but for personal reasons I wanted to rent a flat very centrally in Windsor Castle area.I was rather in a rush and the location and the appearance of the property was appealing, in spite of having zero storage options and the access to the second floor was solely by stairs (I did not deem this a problem in my circumstances).What I was not aware, and the Agency was, it was that this property was plagued by structural issues ( water ingress), and while I asked if there are any adverse issues with this property, I was told that 'this was a very sought after location'. I closed the deal and when I checked in to collect the keys (living at the time in my own property in Richmond upon Thames), I saw traces of damp on the ceiling that I notified in writing and I had the assurance that 'there is nothing serious', but they would notify the landlord.Three weeks later I moved in with a light content, given that this is a pied a terre (completely unfurnished). Five days down the line, with rain pouring down, the water started to drip on the floors and on a brand new Ziegler rug I took it to keep me company and brighten the tern impersonal interior (modern).When notifying Hamptons, I found out that, 'yes', the building was plagued by issues.Insult over injury, Hamptons suggested in a shameless message that I should assist with access ...in a month (!!!!!!) time for repairs.I intend to bring to Court Hamptons for dishonesty, since they were the agents for the closing of the deal.Another thing: the property is located in a hot spot for rats............................
5/5
TrustpilotHamptons Property Management
I have been using Hamptons, St. Albans for short term lets for over 4 years and the whole team have been absolutely brilliant. I am particularly impressed with David Whiting the property manager. He has been very responsive, professional and friendly in dealing with any of the issues at the property. He seems to have a great team of reliable and friendly contractors on call that fix all the problems quickly and professionally.
5/5
GoogleAna was amazing throughout the whole transaction in navigating us through buying a beautiful house in East Sussex. Always making herself available for visits, providing endless updates and guiding us through all the hurdles of buying a house! 5* service. Thank you.
Thank you for taking the time to leave us a review Robbie. We are so pleased to know that the team provided you with a high level of service!
1/5
TrustpilotTerrible experience
Terrible experience. Please do not rent from Hampton International. There is no phone number to contact, you end up emailing back and forth. There referencing partner HOMELET are slow in obtaining references. Referees confirmed providing reference, all documents uploaded as requested, 7 days still unable to obtain key to the rented property. Please avoid at any cost. They act on behalf non resident Landlord in UK. They quick to get your deposit for rent, once obtained, you are left with emails contact only. No phone.
Thank you for your feedback and please accept our apologies you have experiencing difficulties. Please do contact customercare@hamptons.co.uk who will be more than happy to look into your experience further and assist you in moving matters forward. Thank you again.
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Tell us what you need and we'll put you in touch. Hamptons Haywards Heath Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Haywards Heath.
