Hamptons Haywards Heath Sales reviews

★★★★★ 5/5

Trustpilot

We had such a fantastic experience with…

We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.

Lale · 6 August 2026

★★★★★ 5/5

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Danish is a wonderful property manager…

Danish is a wonderful property manager and always comes back to me straight away. He is helpful and positive and I appreciate his help!

Brooke · 20 February 2026

★★★★★ 5/5

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Fantastic Service

Hamptons International and specifically Jacob Forster were amazing during our recent house move. We moved just before Christmas so it was a very difficult time of year to line everything up for the move to happen. Jacob Forster was great, he kept the lines of communication going and liaised with all parties to facilitate the move. If it wasn't for Jacob I very much doubt that the move would have gone through in such a timely manner.

M · 15 February 2021

★★★★★ 5/5

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We used Hamptons from 2019-2020 for…

We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.

Ian · 9 April 2020

★★★★★ 5/5

Trustpilot

Sorting out boiler issue

Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.

Vivek · 20 December 2024

★★★★★ 5/5

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Ashley Jeanes Marlborough Area Property Manager

I have been working with Hamptons for the past 7 years. I have worked with many other Estate/Lettings agents prior to this and I have to say none come close to Hamptons in terms of friendliness, professionalism and overall knowledge of their industry.The Residential Lettings department who I deal with daily are always on the ball. I deal with several tenants and landlords every day and hear nothing but praise for all the residential lettings team and especially Ashley Jeanes who is my regular contact and first point of contact for both tenants and landlords when any maintenance issues arise. Nothing is too much trouble and every situation is dealt with swiftly and efficiently which means happy tenants and happy landlords!

Stuart · 11 February 2020

★★★★★ 5/5

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Highly professional and polite

Highly professional and politeI used Hamptons Guildford for the sale of my property and it was by far the best experience of selling a property I have had. I had the pleasure of working with Hayley Thorning and Ella Smith. They are both highly professional, incredibly polite and very knowledgeable. Hayley and Ella were exceptional throughout and really helped the whole process along in what was a very difficult housing market. Highly recommended, 5 STAR!

L · 13 May 2024

★★★★★ 5/5

Google

Knowing the business being a retired estate agent myself, I can highly recommend Hamptons lettings department for their high and efficient standards in rental advice -marketing -reference taking, through to sorting the tenancy documentation on all types of residential property.

David · 11 February 2026

★★★★★ 5/5

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I rented with Hamptons Marlborough 6…

I rented with Hamptons Marlborough 6 years they were the best we ever rented with. Karen Speechley who managed our property was amazing so friendly approachable and professional. any problems were always delt with they helped me from start to finish when I moved into my first home with my children and I can't thank the lettings team enough Karen Speechley went above and beyond to make it all happen as stress free and smoothly as possible. after 6 years of renting I would highly recommend.Claire vevers Wiltshire.

Claire · 10 December 2019

★★★★★ 5/5

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I am an approved Hamptons International…

I am an approved Hamptons International contractor but also rent a property form Hamptons International. Rebecca at Rickmansworth is an absolute pleasure to work with and is great at solving any problems that arise. I would recommend Hamptons International, and particularly Rebecca, in a flash! As a tenant I know that I am completely satisfied with the service they offer and as a contractor I know that Rebecca and the team do a great job for the landlords that they look after.

Mark · 6 December 2019

★★★★★ 4/5

Trustpilot

Friendly process let down a little by timescale

Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.

Marcus · 15 February 2024

★★★★★ 4/5

Trustpilot

Job Well Done

We have recently completed a property sale through the Hamptons International office in Stratford-upon-Avon. During this process Jacob Forster was our Senior Sales Negotiator. The transaction was complex and there were many times when the processes were stalled for a variety of reasons. We were fortunate that Jacob was able to perform under such pressures in a very professional manner which allowed the sale to be finalised within increasingly tight deadlines. Without any doubt, Jacob’s tenacity and his ability to communicate effectively at all levels within the chain, greatly helped the successful completion of the sale.

John · 23 November 2019

★★★★★ 5/5

Google

Hamptons delivered an excellent service throughout my tenancy and Harrison in particular was very courteous, efficient and knowledgeable . Top marks! I want to acknowledge the skill and effort Chloe has invested in helping me find a place to rent. From our first conversation, I was struck by the care she showed in understanding my requirements. It was way, way beyond any of the other agencies with whom I had communicated and, as I spoke to more agents, the gulf became more apparent. In speaking to Chloe, I felt I was made to work less hard whilst establishing a far more accurate understanding of what I needed. She qualified me with effortless clarity. From there, she acted upon what she knew. Chloe talked me through what properties were available and displayed a hugely reassuring grasp of what mattered to me. And she did this with a deft and collegiate manner, always striving to keep my expectations realistic. My aim is not to decry the skills of her competitors but, to be really clear, she made them all look like incompetent or disinterested amateurs. Disregarding whatever I think of the other lot, Chloe was brilliant. She also displayed an unerring knack for letting me know what was happening just when I wanted to know it. I did not feel the need to chase her at all and neither did I feel stalked by her calls. The timing of her communications was perfect and she earned my trust. Please thank her again from me. She was totally, utterly great.

Peter · 11 November 2019

★★★★★ 5/5

Google

I have let my 2 bedroom flat in Hayward’s Heath via Hamptons International and the service throughout has been impeccable. They are responsive, communicative and friendly and are always professional in their approach. I dealt with Lauren Whitehead during my last letting negotiation and she epitomises what is good about their service. I have no hesitation in recommending their services, either as a landlord or a tenant. I also bought my house through them a number of years ago and my experience was just as positive.

Graham · 11 November 2019

★★★★★ 1/5

Trustpilot

Bad for tenants and bad for landlords

Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.

Cristian · 5 November 2019

★★★★★ 5/5

Trustpilot

Great Property Management Experience

We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.

Lauren · 29 July 2024

★★★★★ 5/5

Trustpilot

Mr Danish

Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.

Salman · 19 February 2026

★★★★★ 4/5

Trustpilot

I dealt with Amelia at the Windsor…

I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.

Olly · 26 March 2024

★★★★★ 1/5

Trustpilot

Paid £9000 in rent over 6 months & still cannot shower

Unfortunately I have had a horrible time with Hamptons Caterham, to my real surprise as a brand as esteemed as Hamptons, you’d expect perfect service.I moved in, in May 2024, paying £1500 a month for a 2 bed flat. A nice flat, I expected some small teething pains upon move in of course, but not to spend 6 months with no bathroom hot water - meaning I am left to boil 4 pots of hot water a day to have a hot bath.Not only that, since moving in, the dishwasher didn’t work and had to be totally replaced. The shower unit was broken and also had to be totally replaced.Thereafter, I have had no hot water in the shower. The plumbers they use, Homeserve, are so inadequate they have no clue what they’re doing. They have been here 3/4 times, and the issue persists. They now blame the shower manufacturer, the manufacturer blames the plumbing - who knows. Ultimately, it’s been 6 months with an inability to shower - when I’ve now paid £9000.I am fed up, drained, stressed, it’s impacted my skin (long term eczema) and is now impacting my everyday wellbeing.Their complaints department also do nothing. You are really just left to suffer and pay your rent - regardless of the environment you’re left in. The landlord throughout all of this has refused to discount my rent. I will therefore take legal action for pain and suffering and my partial of my rent money back as I have not received what I paid for.If you are a potential tenant my advice would be to:-thoroughly check all appliances and plumbing yourself *before* you move in. Do not take Hamptons word for it that all is working.-do not accept Hamptons inventory report that all is working, as they said on mine all appliances and hot water was working fine, when it wasn’t.-be prepared that any issue you have may take 6+ months plus to be resolved and you will not have a rent reduction.The best thing to do is save more money and buy your own property, so you can be in control of all repairs and the quality of those repairs. Do not rely on Hamptons or a landlord to be fair or give you the service you pay for.Jessica

Jessica · 28 October 2024

★★★★★ 5/5

Google

Aimee handles all our letting requirements with professionalism and friendliness. We've used Hamptons Haywards Heath for many years now and consider their service to be excellent. We'd highly recommend them.

I · 11 April 2026

★★★★★ 5/5

Trustpilot

I had a very positive experience with…

I had a very positive experience with Hamptons International. They managed my tenancy renewal smoothly, with no glitches, and handled all the documentation electronically, which made the process very convenient. I would happily recommend them.

George · 15 October 2026

★★★★★ 5/5

Trustpilot

Tia Gooden - outstanding and professional service

Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.

Konstantin · 22 March 2024

★★★★★ 5/5

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We have been very impressed at how…

We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)

Philippa · 12 June 2020

★★★★★ 5/5

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April Kane property manager

I have had a very positive experience working with April Kane as our Property Manager.

Manuela · 22 July 2026