Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
Clare · 21 November 2023
★★★★★ 5/5
GoogleA big thanks to Sophie MacLean for securing us our dream home after 4 years of looking!! Sophie was very easy to deal with, personable, competent, professional and discreet. A very smooth service throughout the process. Would really recommend Hamptons and Sophie in particular if buying or selling.
Victoria · 10 November 2023
Agent replied · 9 November 2024
Hi Victoria! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
TrustpilotProperty Management
Been very pleased with Property Management team at Hamptons. Danish Ashraf is very responsive and understands my requirements.
Julian · 19 February 2026
★★★★★ 1/5
GoogleAvoid renting from these agents!
They will give you a contract purely to protect the landlord and try to make you pay rent even when you are no longer living at the property.
We gave sufficient notice but the greedy landlord wants us to pay until the new tenants move in although the property is unliveable at the moment.
The interactions with the office have been awful, they are robots with zero empathy.
During our 2 year rental they changed property managers every few months, gave my personal details out to trades people to contact me without telling me. I had trades people calling about work/ quotes all the time and often they’d turn out with zero notice.
Zoe · 10 September 2024
Agent replied · 9 November 2024
We are sorry to hear that you are dissatisfied with the service provided by the Haywards Heath branch and understand that you have provided more detail to our Customer Care team who have investigated further. We are mindful that breaking out of a contract is challenging, and trust that the office are doing what they can to support you through this process. We hope that your recent move has gone well.
★★★★★ 1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
Thomas · 16 December 2023
★★★★★ 5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
Esme · 6 October 2025
★★★★★ 4/5
GoogleI just wanted to say, out of all the letting agents in Haywards Heath, Hamptons have been most helpful in the last four years of renting again.James has kept in touch with regular calls to see how my rental search was going and to let me know when any suitable properties were available. Most of the time you are lucky if you get one telephone call, so I wanted to say thank you for the good service
Rebecca · 12 October 2024
Agent replied · 9 November 2024
Thank you for your wonderful review Rebecca. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
GoogleWe are just about to move into our new flat in Haywards Heath. Lauren was/is very efficient, professional and friendly estate agent. We really liked the property from the first visit, and Lauren even agreed to show us around second time, as we wanted to be certain that this is the place for us. Every time we had questions, we have received prompt and reassuring answers. Recommend for sure. Thank you Lauren and team.
EZ · 11 November 2019
Agent replied · 9 November 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to receive such positive feedback about Laura. In particualr it is great to hear she responded to all of your queries promptly and provided a professional service. Thank you again, we look forward to sharing your review with the team.
★★★★★ 5/5
GoogleWe are so grateful for the fantastic Hamptons Haywards Heath team and their excellent and professional support over our sales process. They stood out from the start with useful suggestions for preparing the house for sale and were very efficient in communications, managing the viewings and interaction with potential buyers. We would strongly recommend.
Francis · 24 July 2025
Agent replied · 8 October 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Mr · 2 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance.
Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate.
Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise.
Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
★★★★★ 5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
T · 7 September 2023
★★★★★ 5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Allan · 26 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave this review.
We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions.
Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Noelia · 4 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience.
We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately.
Thank you again for bringing this to our attention.
★★★★★ 5/5
GoogleWe’ve found Jamie at Hamptons really professional and very informative throughout the process of selling our property. Communication has been brilliant, and he has made a stressful process a lot easier, as have his wonderful colleagues.
Kate · 11 January 2026
Agent replied · 11 October 2026
Thank you for your kind words and for choosing Hamptons. We're thrilled to have provided you with exceptional service during the sale of your property. Our team works hard to make the process as stress-free as possible, and we're glad Jamie and his colleagues were able to help. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotHelpful and Professional
We’ve recently moved into a property managed by Hamptons and the experience so far has been impressively seamless. When our washing machine broke down, Max Barnes, our property manager, swiftly sorted out the problem and arranged for us to get a new machine. As we have a toddler, we appreciated the quick turnaround! Max has been very efficient in solving any issues and is always very friendly and helpful. On the lettings side, Catherine Sutton, showed us around the property and was really helpful and knowledgeable. We’ve rented from a few letting agents in Oxford (some good and some not so good!) and we’ve been really happy with the experience so far with Hamptons and would recommend.
S_ · 3 August 2023
★★★★★ 5/5
TrustpilotExcellent service received to date!
I have been with Hamptons for over a year now, great service for this beautiful one bedroom studio flat in the heart of Knightsbridge. You can hear all the noise from ground level even the chatter through the windows but the flat has been worth it. The residents are simply amazing. Since then Amy Goldstein has been very much on top of the management of the property. She replies promptly and will ensure if something requires to be fixed it will be escalated. Thus far, great service received to date.
Shan · 10 July 2023
★★★★★ 5/5
GoogleSophie is the most professional and diligent estate agent I know. Helpful and insightful throughout out the process, Sophie kept the communication going between all parties to ensure the transaction went through successfully. I would recommend Sophie and her Hamptons team to anyone
Thank you!
Andrew
Andrew · 23 March 2025
★★★★★ 5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Rob · 1 July 2026
Agent replied · 23 September 2026
Thank you for your kind review.
Prompt, accurate and responsive communication is exactly the standard we strive to deliver.
We greatly appreciate your feedback
★★★★★ 5/5
TrustpilotGood communication and very fast…
Good communication and very fast response to the maintenance service
Trywell · 14 July 2026
Agent replied · 23 September 2026
Thank you for your positive feedback.
We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience.
Thank you for taking the time to leave a review.
★★★★★ 1/5
TrustpilotHave had the sad experience of them…
Gaslighting experts.Have had the sad experience of them managing my flat in Notting hill if you can call it manage…They charge huge amounts but do not deliver. Do not use Hamptons. They will try and overcharge you on repairs like triple the price.They will try and get you to pay out for things not needed then argue with you about it.They won’t be available ever when you contact them. Always on leave. Communication is a joke.The tenants they find you will not pay rent will steal and there will be little consequence.They will mock you when you complain. I’d be happy to see Hamptons stop operations altogether I have never known of a worse so called high end estate agent!Update: Hamptons reply below is a standard thing nothing else has happen! I’m going elsewhere and expect my money back!
Christel · 16 June 2024
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 1/5
TrustpilotStay away
Gaslighting experts. Stay away. Incompetent.When agent is informed of lack of service agent will try and tell you it’s your doing. I speak as a landlord. You pay a lot of money for management services but get the bare minimum service back. Constantly having to chase said agent in order to remind them of their job and tasks.Examples include: incorrect amounts paid out, no amount paid out, unanswered emails unanswered messages left at their local office. They’re really quick when it comes to getting their own fees but seemingly can’t be bothered when it comes to actually providing the service you pay for.When said agent is faced with complaints of said lack of service said agent will try throwing it back on you or find any excuse available. The majority of good agents has left this company and I can’t blame them.Everyday I hope things will improve but sadly it doesn’t or haven’t so far.
Christel · 16 June 2024
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotOutstanding Service from Hamptons :Many Thanks to Mr Jordan and Ms Rita
We had an excellent experience buying our first home through Hamptons.Jordan and Rita were extremely professionals , knowledgeable ,so helpful and made our dream home possible as quicker than we expected .Being a first time buyers we didn’t know much about the processes.Rita and Jordan put us at ease , and always offered us good advises and dealt with everything in a speedy manner. I am really amazed with their dedications.Both were very dedicated in their work which made us very happy and very grateful.Overall, we had a safe and healthy journey with hamptons .Thanks for everything!!Highly recommended for first time buyers!!!
Geomy · 19 June 2023
★★★★★ 1/5
Trustpilot⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️
GTX · 5 July 2026
Agent replied · 23 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience when arranging a viewing through our Blackheath office.
At Hamptons, we aim to provide a professional and courteous service to all customers, and we are concerned by the issues you have raised regarding the communication you received and the way in which your enquiry was handled. We understand how frustrating it can be when a viewing appointment cannot be accommodated at a preferred time, particularly when travel arrangements and other property viewings have already been planned.
We take all customer feedback seriously and would welcome the opportunity to investigate your concerns further. If you would like us to review the matter, please contact our Customer Care team at customercare@hamptons.co.uk, providing your full name, contact details, and any relevant information relating to your enquiry.
Thank you again for bringing this to our attention.
★★★★★ 5/5
TrustpilotHighly recommend Bath Hamptons
I sold my house through Bath Hamptons office in April 2024 and from the first visit to completion the team was fantastic.Their advice was thoughtful, measured and professional. Their support and steady guidance during the stressful periods of selling your home was spot on.Special mention and thanks to Alexa and Neil in the Bath office.
Laura · 9 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
