Trusted Agent profile · Merton

Dexters Wimbledon reviews in Merton

4.4

★★★★★ Great

2,204 reviews across 3 platforms

12 The Broadway, Wimbledon, SW19 1RF, Merton, SW19 1RF

Dexters's office in Merton, at 12 The Broadway, is rated 4.4 out of 5 across 2,204 reviews on three platforms, including 340 Google reviews rated 4.9.

Google logo

4.9 / 5

340

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

1,861

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have used Dexters property management…

I have used Dexters property management for a number of years on one of my properties and would recommend highly. You do hear so many horror stories from friends of unethical agencies and crippling expenses, but Dexters differs.The communication from my Property Manager, Louis Preston has been great and service over the past 2 years has flown.

John · 15 March 2024

Agent replied · 22 October 2024

Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Pleasure working with Alistair

Absolute pleasure working with Alistair Maclean at Dexter's to get our mutual clients transaction completed so swiftly, smoothly and efficiently. Such a delight to work with and pushed all parties to get completed in a speedy and professional timescale. Communication was a breeze thank you Alistair!

Pam · 26 September 2024

Agent replied · 22 October 2024

Dear Pam, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

I had a fantastic experience with Dexters Wimbledon. From the moment I inquired about a rental property, Sebastian (who was the contact person) was incredibly responsive and helpful. He made the entire process seamless, guiding me through every step. I highly recommend Sebastian to anyone looking to rent!

Sevil · 23 August 2024

Agent replied · 22 October 2024

Dear Sevil, Thank you for your kind comments regarding Sebastian and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Google

Thank you to Emma K who helped us to find our dream home, and was always on hand to answer follow-up questions, and arrange additional visits. Nothing was too much trouble, and we found Dexters to be very friendly and professional. Also thanks to Verity who progressed the sale to exchange and kept everyone in line!

Ben · 26 March 2024

Agent replied · 22 October 2024

Dear Ben, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Google

I have recently sold my flat with Dexters in Wimbledon and both Gabriel and Verity have been superb support through out the whole process. They have kept myself and my buyers informed through the weeks and they have both helped iron out any queries very quickly. Thank you to Verity Wells and Gabriel Cunningham for making this a smooth quick and easy process.

Kiki · 23 October 2023

Agent replied · 22 October 2024

Dear Kiki, It’s great to hear that you have had a brilliant experience with our Wimbledon office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Pedro is a great man

Pedro is a great man! He has a good listening ears and he get things resolved quickly.

Ebun · 17 June 2026

5/5

Trustpilot

first class property management

Natasha is a very experienced operator who has looked after our flat diligently for many years, even before dexters. she and her team in wapping take problems away from us, which is ideal, and if they need to consult us, they normally have a suggested solution to the issues that crop up. equally they broker new rental agreements efficiently and treat tenants fairly

Michael · 20 October 2023

Agent replied · 22 October 2024

Dear Michael, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you Dexters!

The team at Dexters is amazing! They have been advising me about my rental property for nearly two decades and I wouldn't work with anyone else. I'd like to give an especially big shout out to Bobby Nizzar & Natasha Cree for their recent exemplary work, but also to the rest of the team who work so hard behind the scenes. Thank you Dexters!

Sarah · 25 September 2023

Agent replied · 22 October 2024

Dear Sarah & Damian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you to Alistair Maclean for…

Thank you to Alistair Maclean for making our shared client's sale transaction run as smoothly as possible. Alistair went above and beyond to achieve a successful outcome for our mutual client. Alistair's assistance on the sale was greatly appreciated and I look forward to working with Alistair again the future.

Sophie · 12 July 2024

Agent replied · 22 October 2024

Dear Sophie, Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I’ve had the pleasure of dealing with…

I’ve had the pleasure of dealing with Leighton Hanson at Dexters and have found them to be so efficient and professional with such great communication and often doing that little that little bit extra to try and get issues resolved. The experience really has made me feel confident that our property and tenants are in good hands.Thank you Leighton!

Sarah · 11 January 2024

Agent replied · 22 October 2024

Dear Sarah, Thank you for taking the time to leave a lovely review regarding Leighton. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

The Dexter team at Cricklewood have been fabulous…

The Dexter team at Cricklewood have provided us with a fabulous service in all the dealings we have had with them from start through to sale. The communication between us and the team has always been clear, relevant and simple. It doesn’t matter if the lead on your sale is not available, everyone has a grasp of the detail, are only too happy to help or get back to us. The office is impressively headed up by Neela who has given great advice along the journey and we have worked with Jamil, Samara & Nathalia really well.

David · 15 February 2022

Agent replied · 22 October 2024

Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Karl Reynolds has been helpful and…

Karl Reynolds has been helpful and efficient in helping to resolve the issues with my rental that they manage.

Consumer · 28 May 2026

5/5

Trustpilot

Paul Ford - Head of Property Management

Paul Ford - Head of Property Management is a superstar. He goes above and beyond and all my constant demands are queries are dealt with super efficiently and in a timely fashion. Have to mention Nasra and Pam Simmons who also deal with my portfolio and are always available with whatever info / help I needWould recommend!Thank you Paul Pam & Nasra

Sam · 27 October 2023

Agent replied · 22 October 2024

Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters have been amazing with helping us find our perfect property. Carlos has been an excellent professional and has been extremely helpful in trying to assist us with all of our requirements. He has made the entire process a lot less stressful. Would recommend using Dexters for all your property needs, and if you do, ask for Carlos.

PST · 26 January 2024

Agent replied · 22 October 2024

Dear Ana, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Having recently exchanged contracts, I was extremely pleased that the sellers had chosen Dexters as their agent! From the intial inquiry & viewing with Gabriel through to exchange (and beyond). the team at Dexters (in particular Gabriel, Tal and Lorraine) have been there. Nothing has been too much trouble - they are professional, efficient, proctive and extremely responsive. Coupled with that, I was looking to rent my exisiting property and had the pleasure of discussing this with Mark Wiltshire. Although I ultimately found a private tenant, Mark was also extremely helpful in advising and offering any assistance I required. I would strongly recommend this highly motivated team (and the Wimbledon office in general). Many thanks!PositiveResponsiveness, Quality, Professionalism

Steven · 12 January 2022

Agent replied · 11 January 2025

Dear Steven, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Positive, professional and progressive - the qualities of every member of Gabriel and Simon's team at Dexters Wimbledon Estate Agents who excelled themselves at every stage of our sale and purchase. Dexters Wimbledon Estate Agents are model examples of how selling your home ought to be, that others could learn from. They were always on hand to respond to calls. They consistently progressed our sale by chasing other parties and obtaining feedback from prospective buyers. At the peak of lockdown, they came up with innovative ways of marketing our home remotely. We had lots of viewings and received several offers. It goes without saying that we highly recommend Dexters Wimbledon Estate Agents for property sales. Special thanks to Aidan and Gabriel for managing the latter stages of our sale and the wider sales team for managing the earlier stages and viewings.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 12 January 2022

Agent replied · 11 January 2025

Dear Paul, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

A Skilled Dexter’s Agent

I worked with Mohammed Amin on our recent lease renewal and replacement contract. Mohammed was extremely helpful and prompt in our negotiations; he was empathetic and patiently explained the contract details. Simultaneously, he coordinated with the landlord with extreme care, showcasing his leadership skills. Additionally, Mohammed provided us with multiple solutions that suit both the tenant and landlord.

Ana · 15 January 2024

Agent replied · 22 October 2024

Dear Ana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma , Customer Relations Team

1/5

Trustpilot

Don’t choose Dexters

Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change

Kayra · 30 December 2021

Agent replied · 22 October 2024

Dear Kayra. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Kirlon has been so helpful during our…

Kirlon has been so helpful during our tenancy, very communicative and quick to resolve queries/issues!

Customer · 18 June 2026

5/5

Trustpilot

Great estate agents

I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.

Ekin · 26 January 2024

Agent replied · 22 October 2024

Dear Ekin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Exceptional service and dependability.

Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.

Chris · 26 October 2023

Agent replied · 22 October 2024

Dear Chris,Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks to Zendeca

So far our experience of renting through Dexters has been straightforward and relatively easy. Zendeca from the Battersea branch went above and beyond to get us a viewing of our perfect property, despite it being her day off and viewings having already been completed. She worked hard to get to know us so we could make the best offer to the landlords, and was responsive and kept us updated throughout the whole process. Zendeca was also understanding of our requirements and requests, and arranged some flexibility for us where possible. We love our flat and we're very grateful to Zendeca and the Dexters Battersea team for making it possible.

Jack · 1 December 2021

Agent replied · 22 October 2024

Dear Jack, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Michael Ford has been excellent in the process of our purchase. Always polite, curtious, informative, responsive to return calls and always with sunshine in his voice. We have been extremely impressed with Dexters and they ensure through the staff this is projected, Michael being a prime example. We would recommend Dexters to our friends and family and certainly use them if and when we move again. Great team. 5 stars well deserved.PositiveQuality, Professionalism

Despina · 23 October 2022

Agent replied · 22 October 2024

Dear Despina, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

1/5

Trustpilot

No respect for tenants !

We have been in this flat for 17 years .Originally it was managed by a private estate agent that was taken over by Dexters a few years ago .At first they were ok but lately we had an emergency with a broken toilet : staff are not interested,been told to wait till I get a phone call ,result since yesterday the toilet has not been fixed .No apology ,nothing!They charge extortionate prices ,then vanish if/when then is an issue .Today is Saturday ,I work from home,I fear that nothing is going to be done until Monday.The minimum I have to give is 1 star but for this type of behaviour they deserve -5.As well staff behaving like this should not be part of their team and I strongly believe that management should act !

Chris · 27 November 2021

Agent replied · 22 October 2024

Dear Chris. We are disappointed to read your review. I understand that you have been in touch with a member of our property management team to resolve this matter. If there are any further issues, please do not hesitate to contact us. Kind regards Asma Chughtai Customer Relations Team

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