Trusted Agent profile · Merton

Dexters Wimbledon reviews in Merton

4.4

★★★★★ Great

2,247 reviews across 3 platforms

12 The Broadway, Wimbledon, SW19 1RF, Merton, SW19 1RF

Dexters's office in Merton, at 12 The Broadway, is rated 4.4 out of 5 across 2,247 reviews on three platforms, including 383 Google reviews rated 4.9.

Google logo

4.9 / 5

383

Reviews on Google

This office

Facebook logo

3.7 / 5

3

Reviews on Facebook

Business-wide

Trustpilot logo

1,861

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Merton office, from every platform, shown as written. First names only.

5/5

Google

Positive, professional and progressive - the qualities of every member of Gabriel and Simon's team at Dexters Wimbledon Estate Agents who excelled themselves at every stage of our sale and purchase. Dexters Wimbledon Estate Agents are model examples of how selling your home ought to be, that others could learn from. They were always on hand to respond to calls. They consistently progressed our sale by chasing other parties and obtaining feedback from prospective buyers. At the peak of lockdown, they came up with innovative ways of marketing our home remotely. We had lots of viewings and received several offers. It goes without saying that we highly recommend Dexters Wimbledon Estate Agents for property sales. Special thanks to Aidan and Gabriel for managing the latter stages of our sale and the wider sales team for managing the earlier stages and viewings.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 12 January 2022

Agent replied · 11 January 2025

Dear Paul, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

A Skilled Dexter’s Agent

I worked with Mohammed Amin on our recent lease renewal and replacement contract. Mohammed was extremely helpful and prompt in our negotiations; he was empathetic and patiently explained the contract details. Simultaneously, he coordinated with the landlord with extreme care, showcasing his leadership skills. Additionally, Mohammed provided us with multiple solutions that suit both the tenant and landlord.

Ana · 15 January 2024

Agent replied · 22 October 2024

Dear Ana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma , Customer Relations Team

1/5

Trustpilot

Don’t choose Dexters

Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change

Kayra · 30 December 2021

Agent replied · 22 October 2024

Dear Kayra. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Exceptional service and dependability.

Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.

Chris · 26 October 2023

Agent replied · 22 October 2024

Dear Chris,Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Kirlon has been so helpful during our…

Kirlon has been so helpful during our tenancy, very communicative and quick to resolve queries/issues!

Customer · 18 June 2026

5/5

Trustpilot

Great estate agents

I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.

Ekin · 26 January 2024

Agent replied · 22 October 2024

Dear Ekin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Thanks to Zendeca

So far our experience of renting through Dexters has been straightforward and relatively easy. Zendeca from the Battersea branch went above and beyond to get us a viewing of our perfect property, despite it being her day off and viewings having already been completed. She worked hard to get to know us so we could make the best offer to the landlords, and was responsive and kept us updated throughout the whole process. Zendeca was also understanding of our requirements and requests, and arranged some flexibility for us where possible. We love our flat and we're very grateful to Zendeca and the Dexters Battersea team for making it possible.

Jack · 1 December 2021

Agent replied · 22 October 2024

Dear Jack, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

1/5

Trustpilot

No respect for tenants !

We have been in this flat for 17 years .Originally it was managed by a private estate agent that was taken over by Dexters a few years ago .At first they were ok but lately we had an emergency with a broken toilet : staff are not interested,been told to wait till I get a phone call ,result since yesterday the toilet has not been fixed .No apology ,nothing!They charge extortionate prices ,then vanish if/when then is an issue .Today is Saturday ,I work from home,I fear that nothing is going to be done until Monday.The minimum I have to give is 1 star but for this type of behaviour they deserve -5.As well staff behaving like this should not be part of their team and I strongly believe that management should act !

Chris · 27 November 2021

Agent replied · 22 October 2024

Dear Chris. We are disappointed to read your review. I understand that you have been in touch with a member of our property management team to resolve this matter. If there are any further issues, please do not hesitate to contact us. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Megan at the Wimbledon branch was superb, kept me updated all the way through from putting the properly on the market to exchange

GMM · 11 August 2026

Agent replied · 11 October 2026

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Michael Ford has been excellent in the process of our purchase. Always polite, curtious, informative, responsive to return calls and always with sunshine in his voice. We have been extremely impressed with Dexters and they ensure through the staff this is projected, Michael being a prime example. We would recommend Dexters to our friends and family and certainly use them if and when we move again. Great team. 5 stars well deserved.PositiveQuality, Professionalism

Despina · 23 October 2022

Agent replied · 22 October 2024

Dear Despina, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

11/10

Can't recommend highly enough, sensitive, flexible and responsive to your needs. Special mention goes out to Nia in the lettings team at Dexters Lee, and Andrzej, Tyron & Sacha in the property management team. Persistent, tenacious, and always polite (and in all the right ways).

Ben · 7 October 2026

5/5

Google

Great experience with Connor from Dexter's helping us secure a 2 bed rental property in Wimbledon despite an incredibly competitive market. Connor was really helpful throughout the whole process and would recommend him and Dexter's to anyone.

Doug · 28 December 2024

Agent replied · 11 January 2025

Dear Doug, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

An easy 5 stars for Dexters who have excelled themselves. There was high pressure to complete my house sale in June, and with the help of Micheal, we did it. Micheal couldn't have been more professional, responsive and supportive. He was always ready to take my call and ensured that everything went as smoothly as possible. These guys are hands down the best in the business - if you want your house to sell for a good price and to go through as fast and efficiently as possible, choose Dexters. I will certainly use them again - great work and thanks Micheal for all your help and support. Top stuff.PositiveResponsiveness, Professionalism

Christopher · 23 October 2021

Agent replied · 22 October 2024

Dear Christopher, we are thrilled to read your feedback, we are so glad to hear that your experience with our Wimbledon office was 5* I will ensure your comments are passed onto the team as I know they will be delighted with your comments. We wish you the best of luck going forward. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Well what can we say about Dexters other than excellent! We have sold 2 properties through them, Balham with John's team, and our Wimbledon family home with Simon's team. Simon came to value our property and we hit it off straight away. He was professional, extremely knowledgeable about the area and able to show us examples of the work Dexters had successfully sold. As a customer, I'd say we are pretty hard to please but Simon and his team were great to deal with and didn't mind spending time to reassure us. We sold our home within a few weeks and we were over the moon. They are creative with their approach and give constructive and honest feedback - things which are really important when partnering with someone who is selling your biggest, and most emotional, asset. We did hit a few bumps in the road, mainly as the buyer had instructed a non communicative or responsive solicitor (for anyone who is buying/selling....it is worth its weight in gold to use one of Dexters approved list of solicitors if you want things to keep moving!). Thank goodness we had Tal who was supporting us through the sale - she was amazing and did everything she could to get us over the line for the June stamp duty deadline (Thank you again!). Well done Dexters Wimbledon...keep up the good work!PositiveResponsiveness, Quality, Professionalism, Value

Andrea · 23 October 2021

Agent replied · 22 October 2024

Dear Andrea, we are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. It makes it all the more worthwhile to the team when their service has been acknowledged. Kind regards Evie Fisher Customer Relations Team

5/5

Google

Having never bought a property before we really relied on Dexters to confidently guide us through the process. They were truly fantastic every step of the way even providing a handy week by week guide to the buying process. Gabriel led his team expertly well and took on our negotiations with confidence and a real industry 'know how'. Always on hand to call with any queries and never made to feel that we couldn't reach out. All of the staff we came into contact with were friendly and professional. In particular Lorraine Wood made our experience top notch with such a personable service. Thank you Lorraine and everyone at Dexters Wimbledon!PositiveResponsiveness, Professionalism

Charlotte · 23 October 2021

Agent replied · 22 October 2024

Dear Charlotte, Thank you for taking the time to leave such great feedback regarding your experience with Gabriel and Lorraine in our Wimbledon office. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

We have had a great experience using Dexters Wimbledon for our property sale, in particular Aidan O'Brien (Senior Sales Consultant) and Gabriel Cunningham (Manager), but the whole team have been exceptional in moving things along (in a very difficult market - we've had a few bumps but are almost there). They have kept us regularly informed, been generally very proactive, diligent and reliable in all aspects of the sale. We're very happy to recommend them, many thanks for your help!PositiveResponsiveness, Professionalism

Jill · 23 October 2021

Agent replied · 22 October 2024

Dear Jill. Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Evie Fisher Customer Relations Team

4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

Agent replied · 22 October 2024

Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

Its always a pleasure to work with Alexandra in the Property Management Team. Alex is always willing to help and a wonderful client. We hope to continue to work together for many years to come. Thanks for your support.

Kim · 23 November 2024

Agent replied · 23 December 2024

Dear Kim, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

Agent replied · 22 October 2024

Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great services and very professional

We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!

Daphne · 22 September 2021

Agent replied · 22 October 2024

Dear Daphne, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

A very responsive team and more…

A very responsive team and more importantly understands the issues you’re trying to solve and works on your behalf to get them fixed. Thankful to have Stephanie Thame managing things for me and will always see things through to ensure any issue is fully resolved.

Noah · 8 October 2026

5/5

Trustpilot

Great experience working with Naiomi Auguste

I have great experience working with Naiomi Auguste as my property manager. She is always quick to respond, efficient in dealing with any issues and makes sure things get done. Communication is clear and professional, and it’s reassuring to know that any concerns are handled promptly. I would highly recommend her to anyone looking for a reliable and proactive property manager.

BCS · 24 June 2026

5/5

Google

Dealt with Connor from Dexters who was very professional and polite. Extremely happy with the service provided and he was great at continuously providing updates at all stages of the process. A top bloke who is definitely recommended.

Leo · 1 December 2024

Agent replied · 8 December 2024

Dear Leo, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Trustpilot

Excellent and professional

This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .

Mr · 19 December 2021

Agent replied · 22 October 2024

Dear Mr Lancaster, thank you for taking the time to leave a 5* review for the team in our Islington office. I will ensure your lovely comments are passed onto the team. Kind regards Asma Chughtai Customer Relations Team

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