Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpiloti spoke to karen and she had great…
i spoke to karen and she had great knowledge and expertise about renting. will definitely be recommend andrews property group to anyone looking to let their property
Marcie · 27 March 2024
Agent replied · 28 October 2024
Hi Marcie, thanks for taking the time to leave us a review and brilliant to see that Karen was able to share her wealth of knowledge with you about the lettings market. We appreciate your recommendation and know Karen will be really thankful for the feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotLovely Staff
It was lovely meeting you Issy.The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Princy · 28 June 2024
Agent replied · 28 October 2024
Thank you for the five star review. Brilliant to see that Issy delivered such a brilliant experience for you. Thanks again, Rhys
★★★★★ 1/5
TrustpilotOMNISHAMBLES
So the person responsible and lead incompetent is going to deal with a complaint- we'll done. When we met to discuss the debacle you were mute and failed mention arrangements had been made despite a direct enquiry. You have caused us financial hardship.BE VERY WARY of contracting with them.
Shaine · 15 June 2022
Agent replied · 28 October 2024
Now that you have advised the complaint relates to the Branch Manager, we have asked the relevant Regional Manager to investigate and respond to your complaint. This process is also being overseen by our central customer service team.
★★★★★ 5/5
TrustpilotHyper Swift Service
Swiftly booked viewing, viewing was on time and unrushed - all aspects of property and offer was clearly explained, offer was made and acknowledged within a day.
Mr · 17 March 2024
Agent replied · 28 October 2024
Hi Mr Naseer, thank you for taking the time to write us a five star review. Fantastic to see you had a positive experience and everything was clearly explained. Thanks for sharing your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotNancy Henly part of the Andrews…
Nancy Henly part of the Andrews Property Group was very welcoming when showing myself around the property she was very professional it her role.HonestFriendly
Tracey · 28 April 2023
★★★★★ 4/5
TrustpilotIt was great experience with Shamiya…
It was great experience with Shamiya today she did took me around the house and answer questions about the house
Joseph · 24 July 2024
Agent replied · 28 October 2024
Thank you, Joseph! We're delighted to hear Shamiya provided a great experience. If you have any more questions, feel free to reach out.
★★★★★ 5/5
TrustpilotGreat communication throughout
Great communication throughout, Molly was a pleasure to deal with, kept me up to speed and always available via phone or email
James · 20 June 2023
★★★★★ 5/5
TrustpilotGood Communication…
Andrews Harbourside has been excellent at communication during the purchase of my property. Emma Willingham kept me informed in a friendly and professional way during the whole processwhich made everything so much easier.
Janet · 14 May 2022
★★★★★ 5/5
TrustpilotGreat experience - Di was lovely
Di was the best from start to finish. So lovely, punctual and approachable. So different from all other estate agents that I’ve met who are all business and just want to get the property sold by any means necessary - Di was different and it really felt like she cared about finding the right property for my friends and I, I didn’t feel rushed but rather supported from start to finish that our house hunt was in the best hands possible! Thank you so much Di! All the best, Kia, Harry and Olivia
Kia · 16 June 2022
★★★★★ 5/5
TrustpilotThe customer service was outstanding
The customer service was outstanding, and the service was exactly what I was looking for.I was so pleased with the service I received from Georgina Marla.“I was very impressed. Thank you 🙏
Ahmad · 15 November 2023
Agent replied · 28 October 2024
Hi Ahmad, thanks for the five star review. Amazing to see you were really pleased with the service delivered by Georgina and the team! We really appreciate your feedback, thanks, Rhys.
★★★★★ 5/5
TrustpilotI recently undertook a transaction…
I recently undertook a transaction with James being the agent for the vendor. Speaking as a conveyancer i have never left a review before but he really deserves this. James, you went above and beyond in a Situation that has never been known to me in Conveyancing before. We worked well together and your help was appreciated so much! Building solicitor and agent relationships is the key. Look forward to working with you again!
Sarah · 5 February 2023
★★★★★ 5/5
TrustpilotJanine from Andrews was really helpful
Janine from Andrews was really helpful, answering all our queries and helping us solving any issues that we had. Great estate agency
Stefan · 7 June 2024
Agent replied · 28 October 2024
Hi Stefan, thanks for the five star review. We know that Janine will really appreciate seeing your feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotWe had a great viewing today with…
We had a great viewing today with Shamiya. She was knowledgeable and friendly and was a real pleasure to work with.
Teri · 24 June 2024
Agent replied · 28 October 2024
Hi Teri, thanks for the review. Great to see that Shamiya was able to help you with everything needed. Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent service
We appreciate your help for the help and support you offered during our moving in period to our new home,it was easy and reliable.Thank you especially to Jasmine Gyde,you have truly been a star
Lydia · 22 September 2023
Agent replied · 28 October 2024
Hi Lydia. Thank you for taking the time to write a five star review and giving such a nice review to Jasmine! We are so glad to see Jasmine was able to support you and be on hand throughout the process! All the best for the future, Laura.
★★★★★ 5/5
GoogleThank Marcus and the team for your fast and efficient work over the past few weeks!! You have made the whole process of finding an ideal property easy and pain free!!
Thank you!!PositiveResponsiveness, Quality, Professionalism, Value
Cyan · 24 October 2021
★★★★★ 5/5
TrustpilotBen Gordon - Professional Supportive, Assuring Experience
Ben Gordon Has been very professional and helping in all his dealings with us in our house search for rent. He paid attention to our specific requirements and offered us suitable properties to consider. He was very flexible on viewing times as per mutual availabilities, kept us informed through SMS and mails. He proactively communicate with us at all times and was very assuring. It was a very pleasant, supportive and reassuring experience for us. We are very thankful !
Kavita · 24 May 2022
★★★★★ 5/5
TrustpilotI have recently worked with Keli on a…
I have recently worked with Keli on a property sale, she has been really helpful and very responsive to calls and emails!
Darcy · 27 May 2023
★★★★★ 5/5
Trustpilot5 stars *****
The team, especially Lisa Bird-Parsons, worked so incredibly hard to support both our sale and our purchase via another agent.
Toni · 21 July 2023
★★★★★ 5/5
TrustpilotViewing Experience
Jennifer jones was very supportive and remained in contact till completion of the visit. A great experience
Mohsin · 23 August 2024
Agent replied · 28 October 2024
Thank you, Mohsin! We're thrilled to hear that Jennifer provided such excellent support and made your experience great. We appreciate your feedback!
★★★★★ 5/5
GoogleSafeer delt with the sale of my home. It was a smooth transition and it was all completed before the deadline. Communication was good.
C · 17 April 2024
Agent replied · 23 October 2024
Thank you so much for the positive five star review for our team in Mitcham especially Safeer. Great to see your sale went through smoothly and in a timely manner, fantastic to see Safeer's communication was on point throughout.
Thanks, Rhys
★★★★★ 4/5
TrustpilotMolly Machon,as senior property manager…
Molly Machon,as senior property manager has really grasped the challenge of dealing with my mixed residential/commercial building in Bedminster.Her professionalism, hard work,and ability to liaise with tenants is much appreciated
Stuart · 12 December 2023
Agent replied · 28 October 2024
Hi Stuart, thank you so much for the positive review, fantastic to see Molly does a brilliant job looking after your block. If of course there is anything extra we could do to earn the full five stars, please feel free to drop your feedback to myself (Rhys) at RMessenger@AndrewsOnline.co.uk, many thanks.
★★★★★ 5/5
TrustpilotAndrews Property Group - gem of a property management style...
Since Andrews Property Group's recent take over & management of The Coop's property in Folkestone & the flat which I am a tenant in, they have been nothing but proactive in listening to my needs regards the upkeep of the property and have, thus far, been the only property management group, we've had 3 thus far over a period of 12 years, to engage professionals to carry out the necessary work within the property. A recent example, damage to the inner wall of the bathroom due to water ingression, which had been reported to successive property management companies over a period of at least 6 years, has been recently fixed and completed in 2 days by diligent and consumate professionals they had comissioned; furthermore, the most recent issue with our main entrance door, where the barrel of the lock had warn out and shattered was replaced in a matter of a day thanks to Andrews Property Group's Senior Property Manager Molly Wachon who arranged for a local locksmith to replace the lock in double quick time & at a convenient time to suit us/me. Thus far, I have nothing but praise & good things to say about Andrews Property Group's property management style - long may their good work continue & long may they listen to their tenats urgent needs...
Ilkay · 5 May 2022
★★★★★ 5/5
TrustpilotNicole was amazing she made me fall in…
Nicole was amazing she made me fall in love with the property couldn’t ask for a better sales woman
Consumer · 2 August 2023
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Elliot. His assistance was invaluable, providing quick responses that greatly enhanced the overall efficiency of our collaboration. Highly recommended!Thank you
Pakkan · 1 March 2024
Agent replied · 28 October 2024
Hi Pakkan, thank you for taking the time to leave us a five star review. Great to see Elliot provided you with a five star service! Thanks, Rhys
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