Trusted Agent profile · Merton
★★★★★
2,078 reviews across 2 platforms
5-7 Upper Green East, Mitcham, London, CR4 2PE, Merton, CR4 2PE
Part of Andrews, see every office.
Andrews's office in Merton, at 5-7 Upper Green East, is rated 4.9 out of 5 across 2,078 reviews on two platforms, including 128 Google reviews rated 4.8.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
TrustpilotShamiya
Shamiya was very kind and understood my situation and took time to get me my viewing at the right time.
Thank you, PJ. We're happy to hear Shamiya made sure the property viewing time was right for you.
5/5
GoogleSafeer was great and very helpful! We moved into our dream house in a month time since the viewing. Our son now enjoys the spacious living area.
Hi there, thank you for your five star review for Safeer! Really glad to hear you moved into your dream house and your son is enjoying the space! Thank you again and all the best in your new home, Laura
5/5
TrustpilotWe had a complicated house sale and…
We had a complicated house sale and purchase with a number of issues in the chain, but Steven Pearce at Andrews managed the process very well for us. The process had stalled but thanks to Steven he got things moving again and kept on top of it until completion. His communication was excellent, he was proactive and he played a big part ensuring we reached completion. I would highly recommend Steven.
5/5
TrustpilotViewing Feedback
Issy was very helpful in showing me around the property, answering all questions I had. Made the viewing that more informative and pleasant!
Hi Aaron, thank you for the review. We are so pleased your viewing experience was a good one and we wish you all the best with your property search. Thanks again, Rhys
5/5
TrustpilotSarah Robinson has been amazing over…
Sarah Robinson has been amazing over the years on her help and support for general maintenance. Her professional manner and help and support is truly amazing thanks Sarah
Hi Michael, thank you so much for the five star review. Fantastic to see that Sarah has been amazing in helping you over the years, we know she will really appreciate the feedback. Thanks, Rhys
5/5
TrustpilotFantastic service.
Renting a property from Andrews, Very helpfull with all matters. Very quick at solving my problem. Communication was great.Janine was fantastic and very helpfull.
Hi Rebecca , Thank you for the five star review. It is great to hear that the team were helpful on all matters and provided great communication. Thanks , Lisa
4/5
TrustpilotOh,Tracey Cumming made the process…
Oh,Tracey Cumming made the process quite easy for me. She listened to me and knew what I wanted.
Thank you, Adetoun! We're thrilled to hear that Tracey made your experience smooth and understood your needs. We appreciate your feedback!
5/5
TrustpilotExcellent service of Raluca
We've been a tenant under Andrews for about 4 years now and in the past few months we had some issues. I would like to commend Raluca of property management team for sorting it out promptly. She is so patient and kind in dealing with us through email or phone calls. She is an asset to the company and I hope she remains as our property manager.
Thank you, Kim. It's great to hear about your positive experience with Raluca. We'll be sure to pass on your kind words to her.
5/5
TrustpilotAndrews are the best estate agent on…
Andrews are the best estate agent on North Street. I sold my property through them and wouldn't hesitate to use them again. I found them very professional throughout and they kept me informed at all stages. They got me the full asking price and were extremely helpful when it came to filling out various forms and paperwork which can often feel overwhelming. A special mention to both Rebecca and Lisa who were so friendly and accommodating from the start and throughout. 5*
Hi Thomas! The best agent on North Street? We absolutely love that title!! Brilliant to see the team have been on hand to help you each step of the way in not just getting you the price you wanted but to seeing you through the process. Thanks again for the five star review, Rhys
5/5
TrustpilotShannae and Sharron are both awesome!
We had the pleasure of being shown around properties by the amazing Shannae. Throughout our process she demonstrated she was very knowledgable about the properties, accommodating to any of our needs, most importantly she was very forthcoming and honest. One of the reasons we chose to move into our property is because of Shannae, safe in the knowledge that if we were to have any problems she would be there to help us. Thank you Shannae! Since moving in the property is being managed by Sharron. Another fantastic member of staff at andrews who has been equally helpful fixing any problems with the property. Very good communication, organised and on top of things. Well done Andrews for having such a great team of people working with you.
5/5
TrustpilotGreat customer service!
I have enquired about flat to buy and was referred to a mortgage advisor. I spoke to Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office. He was very knowledgeable and explained all details in the way that I understood everything. He gave me few options. I didn't secured the house yet but once I will I will definitely call him! Great customer service. Easy to talk with. 100% recommendation!
5/5
TrustpilotI have rented my property through…Monika
I have rented my property through Andrews for many years. Monika and the whole team are very helpful and any issues are dealt with promptly and efficiently
Dear Jenny, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika and our team. Your satisfaction is our priority, and we're grateful for your continued trust in Andrews. Best regards, The Andrews Head Office Team
5/5
TrustpilotWell
Well, today I meet Shannon and she was lovely. Honesty she was so friendly and explained everything and best customer service ever.Thank you Shannon and hope see you again
Hi Dawood, thank you for taking your time to leave us a review. Amazing to see that Shannon made such an impression and gave 'the best customer service ever' we know she will be so pleased to read your feedback. Thanks, Rhys
5/5
TrustpilotThank you for the viewing
Shamiya was friendly and knowledgeable. She was communicative in arranging the viewing and helpful with all the questions I had.
Thank you, David. We're delighted to hear that Shamiya provided excellent service. Your feedback is greatly appreciated.
5/5
TrustpilotMeeting with Nicole
Meeting with Nicole was absolutely amazing!she was very polite and welcoming,gave all the needed information about the house!very helpful and positive!I will definitely recommend her to my friends and family!thank you so much Nicole! Xx
Hi Kristine, many thanks for your five star review. Fantastic to see you had a great experience with Nicole when searching for your new home. We really appreciate you taking the time to share your positive recommendation.Thanks, Rhys
5/5
TrustpilotHonest and reliable service..
Annum is really helpfull on each and every stage of the process, she goes an extra mile in delivering exceptional customer services. She is really a nice person.
Hi Margret, thank you for the five star review. Brilliant to see you had such a fantastic experience with Annum, thank you for sharing your experience. Thanks, Rhys
5/5
TrustpilotShamiya, Tour
Shamiya was a very kind and understanding lady, it was a lovely tour in a brilliant location.
Thanks Bethany. Good to hear you had a positive viewing experience with Shamiya.
5/5
TrustpilotExcellent client service
I am most impressed by how diligent and patient the client support advisor, Tracy Burden is. She called me on the first day she took over the case and has been following up on both sides from the beginning all the way to the completion. My purchase was very complicated and lengthy in process, but Tracy was extremely helpful and professional to ensure the transaction happen in the end. I would not buy my house without her help! The hard work from the sales and customer support team is very much appreciated.
5/5
TrustpilotAndrews are one of the finest agents in…
Andrews are one of the finest agents in this locality. They do own research on the property and near by area which is definitely a wow factor which none of the other agencies do. On top of it Nancy Henley is very nice, calm, friendly and she always has a smile on her face which makes the viewing of the property even more pleasant. I wish lots of success for Nancy as well as Andrews and we hope that we find our new dream home through Andrews. Good LuckBest regards, Manish Thakkar
5/5
TrustpilotSale of property
Kept me informed all the way through my house sale. Did a great job of chasing everyone up. Thank you Tanya and team, excellent job.
Hi Nick, thank you for the five star review. Brilliant to see that Tanya and team were on hand to help you out. Thanks again, we know the team will appreciate it, Rhys.
5/5
TrustpilotAmazing and very professional
Thank you Shannon Bird for your amazing service, we appreciate your kindness ans polite for showing us tje property,Your very professional to work with, well explained everything out inquiry.
Hi Lesthel, thank you for the great review. It's brilliant to see that Shannon provided a fantastic experience for you on your viewing. Thanks again for the feedback, it really is appreciated, Rhys
1/5
TrustpilotAbsolute disgrace
Renting for 4 years - 4 years of them not dealing with any issues reported. Waiting for the boiler to be fixed in the coldest time of the year for 4 working days before they called plumbers - only because the rebate was mentioned… no inspections whatsoever for 4 years then the whole deposit is being held and released back to the agency to cover “the damage” - even though the property has been damaged and afterwards repainted by the plumbers - £400 to cover just painting the walls. What a hellish experience!
Hi Monika, thank you for the review and sorry to see that you feel that the experience as a tenant was not to the level you'd expect. We have looked into your feedback and I believe that my colleague Hannah has attempted to reach out a number of times to try and obtain some further information as to how we can improve our service and learn for your experience. We would of course be keen to have further conversations as and when that may suit yourselves. Many thanks, Rhys
5/5
TrustpilotExcellent service and communication …
Sameer and Mikesh were absolutely fantastic! I can’t thank them both enough. Excellent service, honest, kind and professional. Best experience and we moved into our wonderful home thanks to them! Highly recommend!!
Hi Bethan, thanks for leaving us a review on Trustpilot too! So pleasing to see you had such a positive experience with us at Andrews, thanks again, Rhys.
5/5
TrustpilotCharlotte
Charlotte was extremely helpful and knowledgeable about the property and the area. I felt nothing was too much trouble for her
Hi Gill, thank you so much for the review. Fantastic to see that Charlotte was so helpful to you when out viewing properties. Thanks again, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Mitcham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merton.
