Nicholson Lettings reviews

★★★★★ 5/5

Trustpilot

Great Experience

I have been with Nicholson Lettings for coming up to 5 years now and my whole experience has been positive. I remember I was contacted by Paul Nicholson directly when I first applied for a flat and he was extremely helpful, informative and flexible when discussing the options that were available. I absolutely adored my flat in St Helens and would definitely recommend the new developments but I have since moved to one of their older developments in Liverpool which is still to a good standard and I’m happy with my home. The Nicholson team are responsive and supportive when going to them with enquiries and Gareth Lodge has been brilliant since joining the team and has been a great help to myself and I’m sure all the other tenants as the property manager. You are also kept in the loop with any information regarding tenancy, repairs, etc. I’d recommend Team Nico if you’re looking to rent a good quality private home.

Jess · 17 October 2025

★★★★★ 5/5

Trustpilot

Amazing experience

I moved into Nicholson Astoria in April 2025 and I absolutely love my home. The process from start to finish has been brilliant. Gareth has and continues to be amazing!! Nothing is too much trouble. I also want to thank Paul, I am pretty poorly at the moment and I cannot thank you enough for what you did for me this month!! Thank you so so much!!

Tina · 13 October 2025

★★★★★ 5/5

Trustpilot

Nicholson Lettings

Nicholson Lettings provide clean and furnished apartments, at least from my experience, and the maintenance system works well. The turnaround time for repair has greatly improved. Are there areas that could be improved on? Absolutely! There is always room for improvement and the bar snaking great strides to do this with friendly and caring staff.

Lisa · 16 October 2025

★★★★★ 5/5

Trustpilot

Amazing!!!

I had a great experience from start to finish with Nicholson Lettings. Everything was handled quickly and professionally, and the move-in process was really straightforward. The flat was fully furnished and exactly what I expected, so I could settle in straight away. Stress free on move in day! The Reposit option was also a big help with saving on upfront costs.

Lucy · 2 May 2026

★★★★★ 1/5

Trustpilot

Very rude and unprofessional

AVOID AT ALL COSTS!!! Very rude and unprofessional something which is reflected on their reply below.I tried to call the owner re a query I had for the flat I had paid a holding deposit for, and he refused to explain saying that he explained it once and that’s it. Hung up the phone swearing. He definitely has anger issues.Let someone professional do the job.EDIT: Replying to their reply! It’s not fake at all! And I have all the correspondence we exchanged. Of course I spoke to him and he did an online viewing when the new built was still under construction! I also spoke to his-rude as well- wife Kristina. I only spoke to Paul and Kristina. You don’t do in person viewings, you avoid them especially when it was about the new built. Keeping people’s holding deposits!! I’m not surprised you can’t find my name in your records, you are not considered to be professionals anyway to have at least an organised record keeping system. Any 5 star rating clearly added from yourselves It’s not that I couldn’t 😂 I DIDNT WANT TO PROCEED after your behaviour! The process didn’t even reach to the point of me sending over any documents because the flat was still under construction!! You never received docs re my salary details, references etc You have zero docs from me so what you’re saying about myfinancial state is clearly one more lie! You only showed me over the phone a construction site and demanded a holding deposit till it was finished and then start the docs process. Aw now you remembered me…now I’m Kate and you found me in your records, changed your reply and you found all the correspondence YOU ARE A JOKE!!! Do something else…Your lack of valid arguments make it personal reflecting your low value as people once more. Don’t worry Paul-Kristina Metcalfe, if your worry is about my personal life, I have a partner but I didn’t meet him at this trash show “ex on the beach” as you did and ridiculed yourself.We all know who you are and how other estate agents talk about you. The only thing you can do well is being thieves, liars and threaten people.You claiming that my behaviour is abusive and threatening can only be considered as a joke. I am only saying the truth as many people in here who share the same experience!No matter how many times you will change your reply, you can’t establish threat nor abuse. We can clearlysee who is threatening in your reply. Stop projecting yourself on others.

AZ · 14 November 2024

★★★★★ 1/5

Trustpilot

Who ever is giving a positive feedback…

Who ever is giving a positive feedback about Nicholas and his team of clowns obviously isn’t being honest, probably only his team of jokers would comment anything positive, he and his team is the worse person to deal with when it comes to management or dealing with people, the most arrogant and disrespectful people that are just full of themself, you view one thing online and meet entirely different thing when you move into their apartment,never respond to calls or email only when it touches their over blown ego…I do not recommend anything coming from them to anyone

Onyeka · 3 October 2024

★★★★★ 5/5

Trustpilot

10/10 stress free experience!

I couldn’t have asked for a simpler experience. The team at Nicholson Lettings were organised and responsive throughout. The apartment was fully furnished and in great condition, and the Reposit option made things much more affordable upfront. Everything was done quickly and without hassle. Thank you to Kevin & Callum, couldn’t have asked for a better team!

Mrsjean · 3 May 2026

★★★★★ 1/5

Trustpilot

Disgusting service letting customers…

Company owner doesn't like bad reviews and will do anything to avoid anyone posting anything why he's reported my review and several others!'This is not a fake review. This is what I've witnessed from a customers house. Unfortunately due to other reviews I will not give my number due to safety concerns as company like to ' threaten' people. The company says ' the number doesn't connect" so it's very blatant they wanted to phone me to discuss the review. Maybe they need to go on there reports and see the tenants house that has damp and mold and fix the issues Anyone can see any negative reviews how the company response ( they taken on my review and now responding ABIT more professional ) and I'm sure they can make there own minds up regarding the reviews. Disgusting service letting customers live in damp and mold. When raised with the issues they ignore tenants. A ceiling has been leaking for 8 months and issue hasn't been resolved. They are full aware of this situation but are not ' prioritising' to say say this is incorrect... There is evidence of emails and the damp/ mold. They totally go again against there ' standards and policy's ' that they strive to say they are on there website. Id be very careful before signing any tenancies with this company. It seems they are dodgy as no Google reviews are present.

Jay · 17 July 2024

★★★★★ 5/5

Trustpilot

Flawless service

Extremely positive experience overall. Nicholson Lettings made moving feel easy and well managed. The flat was fully furnished, clean, and exactly as advertised. The Reposit alternative was a big plus financially, and the whole process was fast and straightforward. Kev & Callum were fantastic and our a credit to the team!

Amy · 4 May 2026

★★★★★ 5/5

Trustpilot

Beautiful Home 😍

Moved in August 2025, Not had a single issue since moving in everyone is helpful and friendly , resolve things straight away as had problem initially with internet day after had someone round to help. Apartment is amazing decor and furniture is very modern

Kim · 26 September 2025

★★★★★ 5/5

Trustpilot

Great company

Recently moved into a fully refurbished property with these. Great group of people working for them, and always at hand to deal with any queries or questions. Even sent a guy over with a van to help us move into our new property on move in day. Asked Callum if I could have a tv mounted to a wall and it has been booked in and sorted within 48 hours.

Joshua · 22 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service

We’ve been searching for a new home and luckily we got this one . We’re doubtful at first but this agency is the best! What you see in the virtual video was exactly the same when you see it personally ! Thank you Nicholson’s Team especially Gareth- the Property Manager . Gareth has been so helpful, sorting out any issues we've had. Will really recommend this company 💯💯💯

CompleteSavings · 30 May 2025

★★★★★ 5/5

Trustpilot

5 star service

Less than 24 hours and referencing and contract was signed! Everyone was really helpful in making the process as simple and smooth as possible. The director Paul was great and answered any questions promptly. Would highly recommend, great service. Thanks guys ☺️

Afhia · 3 February 2026

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Nicholson Lettings and couldn’t be happier with the service, especially from Iestyn Smothers. He was really helpful and made the whole process of renting straightforward. Iestyn was always quick to respond to my questions, and he kept me informed at every stage, which I really appreciated.He was approachable and professional throughout, and he made sure that everything went smoothly from the viewing to moving in. It was clear he knows the market well, and his advice was spot on. I’d definitely recommend Nicholson Lettings, and Iestyn in particular, for anyone looking for a hassle-free renting experience.

James · 4 October 2024

★★★★★ 5/5

Trustpilot

Bad start, good end.

My original thoughts were awful, i was so ready to leave a review just spitting venom. I moved in at the beginning of January, honestly at that time, i wished i hadn't.From the moment i moved i had nothing but problems. It turns out this was because of the manager we had when i first moved in. He genuinely didnt care and i felt like a pay check rather than a tenant/person.Luckily i can leave a good review now. Since the new property manager has taken over, the place is a lot better, Lestyn is doing a much better job taking care of the property and is extremely approachable in comparison.If this is the standard of service you get, i would recommend nicholson to somebody looking for a place to rent.

Glenn · 13 August 2024

★★★★★ 4/5

Trustpilot

Good service

After a few issues at the start of the tenancy, Paul got involved and immediately resolved everything. He has always been friendly and professional on the phone and quick to follow up afterwards. Paul is happy to respond to messages and goes above expectations when addressing problems. From what we understand, there has been a change in staffing which I think had made a huge difference to the service provided. The flat was as described and we are really happy here.

Georgina · 1 August 2024

★★★★★ 5/5

Trustpilot

Great Service

Moved into one of the Apts in the old Beechams Factory in June. From start to finish the process has been swift and smooth. Communication has been great, emails are answered in a timely manner and reasonable requests were met. The Apt itself is great, very spacious and has been competed to a good standard. Cal has been very helpful, often see him around the development and any queries have been dealt with in person. Highly recommend renting a property with these guys if ones comes available.

Naz · 26 June 2024

★★★★★ 5/5

Trustpilot

As an NHS professional working shifts

As an NHS professional working shifts, I really needed somewhere that was simple and stress-free to move into. Nicholson Lettings made that happen. The flat was fully furnished, so I could settle in straight away without worrying about buying essentials. The Reposit option also made a big difference financially, as it kept upfront costs much lower. Overall, a really smooth and efficient process.

Kareem · 26 April 2026

★★★★★ 5/5

Trustpilot

I have had such experience with the team .professional and quick ..a…

I have had such experience with a company! The team is professional, friendly. And always quick to help with any questions or issues,they made the whole process smooth and stress_free.from viewing to move in,it's clear really care about their tenants and go above and beyond to provide excellent service.I highly recommend them

Nagymarzok · 16 October 2025

★★★★★ 1/5

Trustpilot

Genuinely the worst people I have rented from

I have rented many properties in the area, both from private landlords, letting agents and corporate landlords. Almost all of them have been pleasant cordial relationships. My interactions with Nicholson Lettings were anything but.As other reviewers have stated their customer service is atrocious. It began on the day we moved in, with them deciding to inform us the night before that we would not be allowed to enter the property until the evening (despite us having moving vans booked and paying rent for that day). The lock was broken when we moved in which they immediately claimed must have been our fault. We were assured a fridge freezer was included and when there wasn't one there and I asked them about it I was shouted at.They have a fancy repair reporting tool, which might as well be useless because they take months to follow up on issues. When you try to talk to them directly about a repair you get told to talk to your property manager except you cant because they have such a high rate of staff turnover (not a pleasant place to work it seems) that you get a new property manager every other week it seems. And rather than forward your email to the right person they just say "no, try again" as you try and comb through all your correspondence with them to see who you should be emailing this week.They will demand to visit at specific times, and will not attempt to accommodate your schedule and they refuse to take no for an answer, becoming aggressive if they don't get what they want.We were left without an extractor fan and a leak for literally months despite constantly reporting it, both through their official process and to anyone who would listen.ot was only fixed after we had to get the council involved due to dripping, sagging ceiling and mould forming.To finish the whole miserable saga off, they made it difficult for us to end the tenancy by refusing to let us into the office to return our keys because "we hadn't had a checkout inspection" (because of the previously mentioned lack of them even attempting to visit at a reasonable time). After leaving us with no choice but to post the keys through the letter box they started kicking off and threatening us with court action for losing their keys.It all concluded with them attempting to take our entire deposit for cleaning and a locksmith. Instead of being the end of it they then proceeded to drag this process out by refusing to engage with the deposit protection scheme adjudication process (I suspect because they knew they would lose) for as long as possible until we made it very clear to them that we would go through the courts if necessary. They then finally agreed to deposit protection scheme arbitration and we were awarded our entire deposit back because their claims were utterly baseless.From the very start to the very end they made our lives completely miserable whilst we did everything we could to accommodate them. When things don't go their way they try to bully and intimidate get what they want and I beg anyone who reads this to not to do any business with them whatsoever. They have many 5 star reviews containing generic praise that anyone who has dealt with them will recognise are clearly false. But the 1 star reviews all show a consistent pattern of rouge operators. Please please do not have any business with themEdit: the only thing false in this review is the date, trustpilot has a 1 year window and its taken over a year to this dodgy company behind me, the tenancy actually ended in September last year and not October. Everything else is entirely factual and I invite anyone who thinks so to bring any legal challenge they think appropriate.

Jack · 17 October 2024

★★★★★ 5/5

Trustpilot

Helpful

Helpful, outgoing, courteousHow I would describe my experience at Nicholson plaza. My appartment was in a respectable manner. Every query I have had has been met with positive and sted fast attitude. I would like to thank Callum personally for this experience.

Lewis · 27 March 2024

★★★★★ 5/5

Trustpilot

Highly recommended

Paul and Kristina were really friendly and helpful in assisting us find our new home. They were patient and advised what would be best for us. Once they helped select our new home, which was exactly as described, gareth and his team were brilliant in making sure we had everything we needed. Would highly recommend Nicholson Lettings, class act from start to finish

Michael · 5 October 2024

★★★★★ 5/5

Trustpilot

From the first contact with Paul…

From the first contact with Paul himself, through to his team, I’ve been made welcome to the building and had regular checks to make sure I’m happy. Any issue I’ve had has been dealt with on the same day so I’m very happy as a new tenant at the Beecham building. Nothing but positive things to say about the staff and the building.

Consumer · 15 April 2025

★★★★★ 1/5

Trustpilot

REFUSING TO PAY ME MY WAGES!!

ABSOLUTELY disgusting company to work for or rent off, as a cleaner I seen many hidden truths about renting from this company, rats in most of the blocks and they are not bothered as long as it looks nice for when you move in, then the truth comes out!! You wonder why they don’t do VIEWINGS?? Before you sign the contract this is why!! Refused to pay me for the work I have done for them as I quit after being spoken to absolutely disgracefully for weeks on end untill one day I refused to do it anymore, the mop they provide for me to clean people homes was disgusting!! The boss is one nasty nasty man money mad, and as for his assistant wow he needs a wake up call too! They will reply with “this isn’t true” as they have done with the rest of the bad reviews!! REFUSING TO PAY ME MY WAGES!!

Teigan · 31 July 2024