Every review we hold for the Melksham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSale of flat
Hi, I felt I wanted to say how well John at Chase did in selling my flat recently.All his team were very polite and I always felt confident in them.No pressure to accept low offers as with others no pressure to reduce the price without giving it a fair chance first.
Roland · 29 February 2024
Agent replied · 23 November 2024
Hi Roland, congratulations on the sale of your flat! We were delighted to have assisted with this and will pass on your compliments to John and the rest of the team. Wishing you all the best for 2024.
★★★★★ 5/5
TrustpilotI’ve been using the Clifton Branch for…
I’ve been using the Clifton Branch for many years and have always find the Staff very welcoming and easy to deal with. If you are looking to rent a property either as landlord or a tenant I would highly recommend you go to Chase Buchanan before anybody else.
Justin · 3 April 2024
Agent replied · 23 November 2024
Hi Justin, thank you for your loyalty and feedback. We're delighted to hear that you've consistently found our Clifton Branch staff welcoming and easy to deal with over the years. We look forward to assisting you for many more years to come!
★★★★★ 5/5
TrustpilotThe Bath branch are outstanding! Very pleased
Recently dealt with the Bath branch of Chase Buchanan for the first time, from instruction to move in the process was smooth and professional. I was always updated on progress and thought the staff were very personable. As a landlord, I would highly recommend this letting agency.
Rich · 2 April 2024
Agent replied · 23 November 2024
Hi Rich, thank you for your feedback and instructing us to let out your property. We're thrilled to hear that everything went smoothly and our Bath team kept you informed throughout the process. If you need anything further, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotI want to say a big thank you to Emma…
I want to say a big thank you to Emma at Chase Buchanan, Twickenham branch. She assisted us with letting our property. She is professional and knowledgeable and kept us updated during the whole process. I can highly recommended Emma and the team at Chase Buchanan. I’ve received a 5* service from start to finish. Thank you
Gina · 6 December 2021
★★★★★ 1/5
TrustpilotChase buncham plymout rent out rodent…
Chase buncham plymouth rent out rodent infested property'and the reason is cracks in the flooring behind the skirting boards which allow access they then lie on behalf of the landlord to chare the tenants for the work to because they failed a legal requirment
Alan · 27 May 2024
Agent replied · 23 November 2024
Hi Alan, we're sorry to see you have left another review on our page. Our records show no reports of pest concerns, however, we would welcome the opportunity to deal with this for you. Please contact your Property Manager and we will be happy to help.
★★★★★ 5/5
TrustpilotThank you!
Daniel Johns at Chase Buchanan Richmond was helpful and responsive
Farzaneh · 19 February 2025
★★★★★ 5/5
TrustpilotTom was very helpful in finding…
Tom was very helpful in finding properties to rent
Madeline · 21 February 2025
★★★★★ 5/5
TrustpilotReally wonderful experience.
Really wonderful experience.I was dubious to begin with as I know the current market is somewhat cut throat.However, with a little bit of persuasion and compromise I was happy we manage to find the right property for the 5 of us.2 adults 3 kids.
Flash · 29 February 2024
Agent replied · 23 November 2024
Hi there, congratulations on your new home and thank you for taking the time to leave a review. We're thrilled to have helped and if you need anything in the future, please do get in touch. Best wishes!
★★★★★ 5/5
TrustpilotIsleworth branch:
Isleworth branch:Excellent service, Morgan. Donna-may and Ricky B have excellent knowledge on sales in the area, not too pushy as a purchaser and the process was very smooth. Would highly recommend.
Amardeep · 18 October 2024
Agent replied · 23 November 2024
Hi Amardeep, congratulations on your new home! We're thrilled to have helped and wish you all the best for the future.
★★★★★ 5/5
TrustpilotHouse selling made easy by Chase Buchanan
My experience was made excellent because of the confidence and experience staff at Chase Buchanan provided. Communication was swift and to the point. Their dedication to showing many potential buyers the property, I was selling was commendable.
Richard · 4 July 2024
Agent replied · 23 November 2024
Hi Richard, thank you for your kind words. We're thrilled to hear our team brought confidence and dedication whilst showing potential buyers your property. Should you need anything further, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotExcellent retirement advice.
Just had a brief consult with Alex, he was fantastic. He confirmed thing I knew and advised me of other factors regarding retirement. I look forward to meeting with him in the future.
Jonathan · 9 September 2024
Agent replied · 23 November 2024
Hi Jonathan, thank you for sharing your experience with Alex. If you need anything else, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotExcellent service provider. Really appreciate their hard work to satisfy their customers
I feel really greatfull to get a house through chase Buchanan they are very helpful and provide excellent service ever I love there customer service they are doing great job. I highly recommend to chase Buchanan to my friends and other family members.
Kalpna · 27 February 2024
Agent replied · 23 November 2024
Hi Kalpna, congratulations on your new home and thank you for your kind feedback, it's lovely to hear that the team provided excellent service throughout your search with us. Please let us know if you need anything else in the future.
★★★★★ 5/5
TrustpilotI’d like to say a big Thankyou to Joel…
I’d like to say a big Thankyou to Joel in Lettings for his patience and kindness in showing us around a lovely flat on Saturday at such short notice. My husband has mobility problems so it’s quite difficult finding the right place. If we are unsuccessful in acquiring this flat (moving is not straight forward at the moment) we know who to ask for in the future. Thanks again,Marilyn Poller
Marilyn · 1 June 2024
★★★★★ 5/5
TrustpilotGreat service, great communication, definitely recommend!
We recently completed on the sale of our flat with Chase Buchanan, with the help of Alessandro. He provided an excellent service, really helpful, great communication, and always friendly.Thank you!
Christina · 9 October 2024
Agent replied · 23 November 2024
Hi Christina, congratulations on the sale of your property and thank you for sharing your experience with Alessandro. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotI would like to thank Pippa at Chase…
I would like to thank Pippa at Chase Buchanan, St Margarets. She assisted me with letting property. She is professional, friendly and positive. Whole process was quick and painless. I can recommend Pippa and the team at Chase Buchanan, St Margarets branch. Thank you.
Tamara · 26 October 2022
★★★★★ 5/5
TrustpilotExcellent experience with Chase Buchanan Richmond
Our experience buying a property with Chase Buchanan in Richmond was very positive. Daniel Johns was lovely and extremely helpful. In a process which can be stressful and emotional at times, his calm, positive and solution-driven attitude made all the difference. We’re delighted with our new property.
Pierre · 2 February 2022
★★★★★ 5/5
TrustpilotChase Buchanan assured me that they…will find the right property for me
Chase Buchanan assured me that they will take good care of my housing need, and they did. They kept me informed about potential property and arranged everything quickly and efficiently when I found the flat that I wanted.
Angelika · 19 March 2024
Agent replied · 23 November 2024
Hi Angelika, thank you for taking the time to leave a review and congratulations on your new home! We're happy to have helped and if you need anything else, please let us know.
★★★★★ 5/5
TrustpilotGreat experience buying a flat
I had a great experience buying a flat in St Margarets with Chase Buchanan. Everyone was extremely helpful - allowing me access to the property many times and short notice, and being very helpful with organising and managing the purchase, chasing emails from parties politely, etc.
James · 8 September 2023
Agent replied · 23 November 2024
Dear James, thank you for your review. It was a pleasure to help you during your property search and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful and friendly staff (I was assisted by Mrs. Pitsakis). They addressed my issue immediately, were very understanding, and responded quickly. The issue was resolved swiftly. Very satisfied.
Kelly · 22 August 2024
Agent replied · 23 November 2024
Hi Kelly, thank you for sharing your experience and we're delighted to hear that everything was resolved quickly. Wishing you all the best!
★★★★★ 5/5
TrustpilotHelpful and responsive
They were very helpful and responsive with all stages of our house purchase. They always got back to me quickly and kept me informed of any developments. Great agent.
Louise · 21 August 2024
Agent replied · 23 November 2024
Hi Louise, we're delighted to hear that you had such a positive experience with the team. If you need anything else, please do let us know and we'll be happy to assist.
★★★★★ 1/5
TrustpilotCalled to enquire about 1 property and…
Called to enquire about 1 property and have continuously been harassed by phone calls non stop!
Sophie · 13 February 2025
Agent replied · 20 February 2025
Hi Sophie, we're sorry to see you've left this review. We've just sent you a request via Trustpilot for further details, so we can look into this for you. If you'd like to provide these, we can look to disconnect you from any future communications.
★★★★★ 5/5
TrustpilotThank you Conrad at Isleworth!
Really impressed with the service and advice I received from Conrad at the Isleworth branch, which was much appreciated. He went above and beyond and is always so polite and pleasant to deal with. A gem.
Caroline · 8 March 2024
Agent replied · 23 November 2024
HI Caroline, thank you for leaving a review for Conrad in our Isleworth office. It was a pleasure assisting you and if you need anything else, please do not hesitate to contact us. Wishing you all the best!
★★★★★ 5/5
Trustpilot5 stars all the way!
The whole team were fantastic - Roman, in particular, took care of everything - he kept me calm in what could have been a stressful time. I'll always be grateful - highly recommended!
John · 2 May 2024
Agent replied · 23 November 2024
Hi John, thank you for your feedback and we're happy to hear that Roman was on hand to make the process easier. Please do reach out to us again if you need anything!
★★★★★ 1/5
TrustpilotThis is a company that failes tenents…
This is a company that failes tenents since being taken over by campion chase bunchmen plymouth have got worse incompatant to start with they cant manage a propertey bqd management for one
Alan · 19 May 2024
Agent replied · 23 November 2024
Hi Alan, we're sorry to see you have left this review and we understand it's always a difficult time when a landlord requires possession of their property. If you feel we can help you further in any way, please do email your dedicated Property Manager.
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