Wards Rainham reviews in Medway

★★★★★ 1/5

Trustpilot

Terrible. No show.

I had an appointment with wards to view a property. The agent no showed and when I called them to ask what happened, they suggested I called to cancel the appointment. I wasted 1hr30 mins driving there and back. Suffice to say a simple and insincere apology wouldn’t be enough. I requested a call back from the manager, no call yet received after 48 hours. I’ve found trying to arrange viewings very one-sided and reactive on their part. They simply do not call back to confirm, I would have to chase.Edit- Wards suggest the vendor needed to confirm the viewing. The property is empty and Wards hold the keys. Their reply shows a lack of investigation and professionalism. I wrote to the MD who has not afforded me a reply.

Lucas · 17 September 2020

★★★★★ 5/5

Trustpilot

Excellent service from Wards lettings department

This was the second time I have let my property through Wards. I was pleased to find the same excellent letting agent, Matthew Pattenden, was in charge again. Once again the process was efficiently organised and very satisfactory. The house was marketed for just a few days and had plenty of applicants. The agent had a well organised system in place for identifying key information to help find the most suitable tenant and he spent time in discussion with me until we agreed on who it should be. He took my criteria into account, provided sound advice and made it straightforward. He kept in touch throughout the whole letting process. The paperwork was also straightforward and could be read and signed online. I was able to choose to manage the property myself - exactly the level of service that I wanted, and Wards offered a range of insurances. In the background his assistant, Victoria, was equally efficient in answering my questions promptly and knowledgeably via email. I would definitely recommend Wards letting service.

Lucy · 15 September 2020

★★★★★ 5/5

Trustpilot

From the first time I bought my house…

From the first time I bought my house and to now selling it years down the line I new I would go back to Wards paddock wood to Julie and Nick Topping. The experience and customer service and knowledge both nick and Julie have is brilliant. Nick had always been on hand by phone email or in branch to answer and help with all aspects of my mortgage..., nothing has been to much trouble for him to answer or do . Julie topping has been the go to person for me for the sale of my house and has been truly wonderful about all my questions and some times worries but has always answered and guided me through... I have felt supported and safe in their expert hands .... I have no hesitation in recommending this amazing couple when buying or selling your house .

Sharon · 22 August 2020

★★★★★ 4/5

Trustpilot

My husband and i have become Landlords…

My husband and i have become Landlords for the first time. Abi and Hamid have guided us through all the paperwork and guidelines necessary to have our property ready for a tenant. Its quite a stressful experience but they have explained everything and have been available whenever we have had an enquiry or worry. Overall, we have been more than happy so far and are pleased to have had these ladies to guide us through.

Mr · 28 September 2021

★★★★★ 5/5

Trustpilot

Wards helped us where others failed

We turned to Wards after previously using another local agent that we weren’t happy with - it was like night and day. Kai really took on board our goals, made us feel positive about our property where we had lost hope in selling it, and gave us honest, trustworthy advice throughout. It really made a difference having someone on side who knew the market and truly wanted the best for us. Selling during a global pandemic was challenging and brought a lot of uncertainty, so having the support of an estate agent we could trust made a world of difference. The team at Wards is excellent and I wouldn’t hesitate to recommend them.

LCK · 12 August 2020

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service Had a lot of trouble with other estate agents either not replying or taking a while to reply and not giving all relevant information. We came across Wards and from the get go, they were excellent. Matthew in particular was a star, he helped us find our new home that was suitable for us and the children, he was always on hand to answer any questions and was always a phone call away for any issues, which there were none.Could not recommend Wards enough!

Yasmin · 4 August 2020

★★★★★ 5/5

Trustpilot

Fast, Efficient, Easy

We were in a tight spot with a new job looming. Lee made sure we found a place and we're moved in, in time for it starting. Brilliant service and incredibly efficient.

Rosewan · 29 July 2020

★★★★★ 5/5

Trustpilot

Excellent experience with Medway Lettings

Laura and Grace at the Medway letting dept have recently relet our propertyThey have worked there for some time and it is nice to talk with someone familiar particularly as we are no longer local. They know us and their area and have excellent links with local trades which really makes a difference.They are very efficient and patient and will go the extra mile to get the job done as quickly as possibleVery pleased with the service they provide

J · 26 October 2020

★★★★★ 5/5

Trustpilot

Walderslade & Kim Batchelor sale progression

We did not actually use Wards as our estate agents, however someone else in our chain was using them. Our chain was very long and had a number of difficulties throughout and without Kim from Wards it probably would have all fallen through. She ended up being the main point of call for everyone in the chain keeping everyone updated and emailing solicitors chasing for various outstanding documents. As a result of this if we ever sell a house again we would definitely use Wards over an online agent and would ask for Kim as in our opinion she goes above and beyond.

Sam · 29 June 2020

★★★★★ 5/5

Trustpilot

Wards Gillingham

We bought our house originally from Wards, so when it came to sell we went with them as we had a good experience a buyers.We were selling our house over the Christmas Period (2019) and Wards were very proactive and on the ball in marketing our house and getting viewings at what is normal a quiet time. Come the second week of January we received an offer for the asking price.Unfortunately Covid-19 and lock down hit in March and our sale could have fallen through, however Kim Batchelor our sales progressor was great in helping us get our sale over the line with what was a rather erratic buyer at a very insecure time.

Neville · 28 June 2020

★★★★★ 5/5

Trustpilot

Thank you !

Sally Bryant ( birchington branch ) went above and beyond what i am sure is required of her on a normal day to day basis , what with people being furloughed etc and working from home , She never failed to keep me in the loop advising me as to the next stage of the prosess that was happening ! We worked together very well and i am sure she is a great asset to your company . I would like to thank you for helping me through a very difficult time , this will now close a sad chapter in my life ! THANK YOU !

Customer · 17 June 2020

★★★★★ 5/5

Trustpilot

Tony D in Lettings

Tony D in Lettings. Such a likeable person, he is always on hand to help out with my properties and gives brilliant and honest advise on new rental properties I buy. Nothing is ever too much. The best decision I ever made was to bring my my portfolio over to Wards.For the first time in many years I have now got trust back with a letting agent and can relax that I know things are being done.Tony and Laura are a true credit to not only Wards but the Lettings industry. Looking forward to working together for many years to come.

Lee · 16 June 2020

★★★★★ 5/5

Trustpilot

We got 3 estate agents to value our property

We got 3 estate agents to value our house. They all came up with the same value. We went with Wards because of their reach and marketing. We were kept informed of viewings and the results including feedback. We had an offer within a couple of weeks. And have been kept informed of progress throughout. This has been particularly impressive considering we were in Covid lockdown throughout.. Kim regularly in particular chased the buyers solicitor who was clearly finding difficulty working Efficiently in lockdown. Very impressed with the whole wards team. Will certainly highly recommend to others..

Michael · 10 June 2020

★★★★★ 5/5

Trustpilot

5 star rating

Maria & Nadia were both extremely professional when welcoming us to our new property...they promptly answered any questions we had when settling in. Would definitely recommend their services

Shelden · 8 June 2021

★★★★★ 5/5

Trustpilot

Excellent customer service and professionalism taking the needs of the customer first and foremost.

I would like to highly recommend Wards Estate Agents in Hythe. We had quite a lengthy and complex buy and sell as the chain both down several times; but with each hurdle Wards stepped up their game to keep things moving and arrange additional viewings. We finally exchanged contracts last week and I would like praise the professionalism, support and knowledge of the team at Hythe. In particular I would like to thank and recognise Darren Cakebread for his excellent customer service, for always keeping us informed on what was happening and guiding us through each step; he added that extra personal touch to get to know us and our needs. I would highly recommend Wards at Hythe as an Estate Agent to use to my friends and family if they are moving in the future.

Bernita · 15 March 2024

★★★★★ 5/5

Trustpilot

Judy Day Is A Star.

We have finally purchased our home & we just wanted to say a big thank you to Judy Day who is the sales progressor at Ward of Rainham.Judy went above and beyond with helping us buy our home in a sale that was very long and protracted.She is a credit to Wards.

Stuart · 19 August 2022

★★★★★ 5/5

Trustpilot

Grace Scott at Ward lettings.

Grace Scott at Ward lettings has been excellent throughout the process of us beginning mine and my partners first tenancy together. She has been very supportive and easy to talk to and very polite. She made the process a lot less stressful. She met all of our needs and talked us through each stage in detail. She kept up good communication and we was pleased with the service in these precedented times of pandemic and lockdown. Overall a good experience and would recommend wards for any new couple who are looking rent their first flat or be it second. We are so looking forward to moving in to our place and we have wards to thank for it.

Luke · 30 May 2020

★★★★★ 5/5

Trustpilot

Brilliant service from Wards all round.

Brilliant service from Wards all round.Dealt with Alex Lewis on the rental side for our flat and Darren and Kimberley for the sale of our house and couldn’t recommend them enough.

Lisa · 5 September 2020

★★★★★ 5/5

Trustpilot

Lower Gillingham & Kim Batchelor sale progression

We are returning customers, having made our first purchase through Wards 7 years ago. The selling process was smooth. We sold our house straight away and had an over the asking price offer from the first viewing. All team - Gary Snedden, Kim Sale, Michael Watts, Natalie Jerram, Jenny Stubbs assisted us very well through the process and kept a good line of communication open. I would recommend to others.

Sonata · 14 May 2022

★★★★★ 5/5

Trustpilot

Everything they do is first-class.

Everything they do is first-class. I've just had Graham the manager telling me he's put my offer forward. This company gets itself into top gear straight away. Their whole approach from Emily in the office, Adam & Graham not to be forgotten out in the wilds with us would be purchasers. Magnificent team.

Elaine · 22 November 2023

★★★★★ 5/5

Trustpilot

Great help from Wards

Judy was so helpful in progressing the sale of our home, which was a tricky and protracted process. Judy was relentless in chasing down outstanding items and keeping both sides informed of progress. It would have been much tougher without the support of the whole team at Wards

Andrew · 11 January 2023

★★★★★ 4/5

Trustpilot

Really pleased with how wards dealt…

Really pleased with how wards dealt with selling our family home, in particular Honi, James and Jane.

Susan · 7 December 2022

★★★★★ 4/5

Trustpilot

Wards Estate Agency went the extra miles

Wards Estate Agency were good to work with. Went the extra miles to assist with our move into our new property earlier than scheduled. Overall, helpful polite and satisfactory

Oliver · 19 February 2021

★★★★★ 5/5

Google

Excellent service at the Rainham branch. Alison was very helpful, knowledgeable, encouraging and really listened to our needs.

Rev'd · 23 October 2022