Linda Matthews & Co Medway reviews

★★★★★ 5/5

Google

Linda Matthews are very sensitive to the needs of families, they are very personable and go beyond the call of duty to really care. They are highly professional and definitely have that quintessential business expertise to help your family thrive,whether as a tenant in search of somewhere to live or as a homeowner wanting your property looked after/managed whilst you are away from the Medway area. They provide you with advice, Counsel and expertise that is all rounded. They manage to do it all with genuine enthusiasm and you really have to find out for yourself. In my opinion they are the best and that should mean something because the Medway and Kent area have some really really fantastic Estate Agents.

John · 13 November 2022

★★★★★ 1/5

Google

Avoid! They are thieves! My property is let through Linda matthews, I have received no rent for 4 months now and had to contact the tenant direct. She has shown me receipts for the rent she had paid but they are keeping it! Not answering calls or emails so have had to instruct solicitors.

Jackie · 17 March 2024

★★★★★ 5/5

Google

They were great with helping me to contact owner of neighbouring property in order for me to obtain party wall agreement. Efficient and responsive when communicating. Thank you!

Agnieszka · 4 April 2025

★★★★★ 1/5

Google

Complete time wasters! Made a booking to view a property but the guy showed up 22 mins late then to top it off if he didn’t even have the right key!! He even tried his key in the neighbours door as if that was going to make a difference. He said “you can come back in a few days around two’ish?” So unprofessional and an absolute shambles. If I was the landlord I’d be so P’d off. I’m going to consider this a lucky escape.

B58 · 29 December 2020

★★★★★ 1/5

Google

I had bad experience with them, they are not professional at all, obviosely i wanted to rent one proprety i gave them all what they need but no feedback from them i was calling them every day and no one was able to gave me proper answer and after 1 month and by coincidence I discovered that this apartment was occupied by another person 😨 and next day when i called the agency they couldn't even confirm to me anything ...anyway they've waiste my time and now i start looking from the beginning...NegativeResponsiveness, Quality, Professionalism, Value

Fatima · 13 November 2020

★★★★★ 1/5

Google

Complete time wasters! Made a booking to view a property but the guy showed up 22 mins late then to top it off if he didn’t even have the right key!! He even tried his key in the neighbours door as if that was going to make a difference. He said “you can come back in a few days around two’ish?” So unprofessional and an absolute shambles. If I was the landlord I’d be so P’d off. I’m going to consider this a lucky escape.

D.O.A · 13 November 2020

★★★★★ 5/5

Google

Hi thought I'd leave a review as iv had nothing but a good experience with Linda Mathews, Lee did our viewings an was extremely helpful very polite an professional we viewed 2 properties both lovely an now have moved in to one and are very happy , iv spoken to linda and Maria a couple times an again very lovely an polite an will do anything to help u out , easy to talk to an friendly service highly recommended

Frankie · 13 November 2020

★★★★★ 1/5

Google

I found a property to let via Zoopla, all had seemed promising with communication via phone call and email but I was soon left incredibly disappointed with our appointment to view the property. Myself and my partner had an appointment at 14:45, we had arrived at 14:35 but stayed in the car due to weather taking a slight turn for the worse and with a young child it would of been irresponsible to wait outside. The agent turned up at 14:45, as we started getting out of the car the agent had let a different appointment into the property who had a later appointment. When we spoke to the agent he was incredibly rude and condescending. We waited outside and after 10 minutes or so the agent came outside to talk to us, from the get go you could tell by the tone of voice that he was not interested in the property or intact being at the appointment. When viewing the advert online, having a phone call and also email confirmation of the appointment there was never a mention of a guarantor being required but the agent informed of us this at the time. When I questioned why it was never mentioned previously he then went on to explain in a incredibly condescending tone of what a guarantor was ( I know what a guarantor is and what is required of them, I just wanted to know why it was never mentioned before hand ). Due to this along with not fulfilling our appointment, being incredibly rude and making myself, partner and child wait outside in the spitting rain we left without viewing the property. In fact this properly saved us some time as from taking a peek inside the property was incredibly run down and would need extensive work to get it to a liveable condition. For anyone looking to let a property through them please be aware that the photos used are misleading and will make you believe the property is a lot higher standard then what it is. If you okay with being spoken to like something someone has trod in and being spoken down to then this is the agent for you.

Joseph · 13 November 2020

★★★★★ 5/5

Google

The Best agents in Medway other agenys can learn alot from linda matthews. They genrally care and go above and beyond. Always been with linda mattbews wouldnt go anywhere else. Whenever i speak with maria its like speaking with a family member. Thank you xxx

Jase · 27 May 2024

★★★★★ 1/5

Google

Terrible company. Rented off them for 7 years. Chased them constantly to collect the rent! Rarely answer the phone. Had constant issues that they never properly resolved.

Dr · 21 February 2025

★★★★★ 1/5

Google

This agent is on the market for many years, very surprised how they survived all these years. I have no experience with them regarding buying or selling, just know they have the highest prices possible for properties, looked at their prices when buying a few properties in the past. If you want to be ripped off this is the agent to go to. Letting prices are sky high, they take advantage on people who need accomodation and have no choice. They should negotiate prices with landlords, not just offer the highest price possible for their properties. Not pleasant experience at all.

Svetlana · 14 November 2019

★★★★★ 1/5

Google

This is the worst letting company on the market, It’s taken them 3 years to sort my leaking tap well they haven’t even come to fix it just looked at it I’ve been the property for 3 years now. My floor is aap caving in and ring them about that plenty of times also one of my plug sockets melted and they said they would change it which have they no. I also have 2 radiators in the whole of my house and only one works I have just has a child 4 months ago and have one working heater it’s wrong and because they haven’t been bothered to fix the tap my water bill is in the grands which I will be refusing to pay they never get back to me when they say they will, I would never recommend this company to anyone. Please save yourself stress and money and please do not let or buy a house from LINDA MATHEWS

Taila · 14 November 2019

★★★★★ 5/5

Google

Excellent estate agent! I have personally dealt with Linda Matthews for the last couple of years and they are great! They go above and beyond for me every time with various rental properties. I would highly recommend the team at Linda Matthews!

Home4Sure · 16 May 2024

★★★★★ 1/5

Google

WARNING! STAY AWAY!!!!! Absolutely appalled with the way I have been treated by this letting agent. A number of problems regarding my rental property with them, one taking 8 months to repair! 3 months after moving out I still have been avoided regarding the return of my deposit with zero information given the process of this. Completely fobbed off on phone calls and not one reply to number of emails. Cancelled my checkout appointment on my day of move out! Asked and expected me to hold at least 4 viewings because of pure laziness to travel to the property. Had an unannounced visit to inspect the whole of the property by landlord and Linda, when only being told I would have an inspection of a replacement of rose bushes I had previously removed (I replaced them within 2 weeks of being asked!) Made me feel very uncomfortable in my home, checking under rugs and inspecting personal spaces such as bedrooms without being asked. After this left the property without a goodbye. Rude and unnecessary behaviour to a good tenant that has complied with requests and always made rent payments on time! Disgraceful. Had been given a checklist to comply to before vacating the property - which I carried out. One being damage to the wall in the dining room which was already there before i moved in!!! Poor poor poor estate agents. Doesn't even deserve a 1 star. Now awaiting an email regarding my deposit on further comments from landlord after carrying out any small problems before that was asked of i.e finger marks on walls or a carpet clean. Totally unfair and totally mistreated. Should be ashamed

Sheryl · 30 December 2018

★★★★★ 1/5

Google

WARNING! STAY AWAY!!!!! Absolutely appalled with the way I have been treated by this letting agent. A number of problems regarding my rental property with them, one taking 8 months to repair! 3 months after moving out I still have been avoided regarding the return of my deposit with zero information given the process of this. Completely fobbed off on phone calls and not one reply to number of emails. Cancelled my checkout appointment on my day of move out! Asked and expected me to hold at least 4 viewings because of pure laziness to travel to the property. Had an unannounced visit to inspect the whole of the property by landlord and Linda, when only being told I would have an inspection of a replacement of rose bushes I had previously removed (I replaced them within 2 weeks of being asked!) Made me feel very uncomfortable in my home, checking under rugs and inspecting personal spaces such as bedrooms without being asked. After this left the property without a goodbye. Rude and unnecessary behaviour to a good tenant that has complied with requests and always made rent payments on time! Disgraceful. Had been given a checklist to comply to before vacating the property - which I carried out. One being damage to the wall in the dining room which was already there before i moved in!!! Poor poor poor estate agents. Doesn't even deserve a 1 star. Now awaiting an email regarding my deposit on further comments from landlord after carrying out any small problems before that was asked of i.e finger marks on walls or a carpet clean. Totally unfair and totally mistreated. Should be ashamed

Sheryl · 14 November 2018

★★★★★ 4/5

Google

I have now stayed in 2 properties managed by Linda Mathews & Co. All together, I have had a very positive experience with them. They have been responsive and helpful to my needs. I would definitely recommend them.

Habeeb · 16 May 2024

★★★★★ 1/5

Google

!!!!DO NOT RECOMMEND!!!! Communications skills are apparently rubbish!!!! 1.Have 0% phone maners. 2. Sleeping voice from other end. 3.Does not listen the information you give them at all, after few days the Linda agency calls again and asks the same quastions! 4.Does not answer to the questions on the day you view the property and within a few weeks they dont get keys from landlord to enter the house...! Do they work for FREE?! because it seems so!

Skaiste · 14 November 2016

★★★★★ 5/5

Google

I was renting off Linda mattews for nearly five years,I had a couple of nice properties off them,the staff couldn’t do enough for me,I only left them because I relocated to another part of the country,highly recommended and stress free,always happy to help,thank you.

Lee · 13 November 2023

★★★★★ 5/5

Google

Found excellent service was able to come and value property very quickly. Manns I had to wait for two weeks for appointment for them not to turn up and not even contact us to cancel Also we found Linda Matthews advice really helpful with a very accurate appraisal would recommend strongly for sales and lettings

John · 13 November 2022

★★★★★ 3/5

Google

They never pick up the phone I heard from the landlord that they have not been paying the rent to him so try phone them but no one answered the call so what do I do now

Wayne · 16 February 2024

★★★★★ 5/5

Google

Maria that works for Linda Matthews go's above and beyond. U have been really helpful communication is on pout thank u very much

Tommy · 13 October 2024

★★★★★ 4/5

Google

I was able to find somewhere to live in short order when I was desperate. The only problem is there can be a delay in contact when needed.

James · 16 May 2024

★★★★★ 1/5

Google

I have contacted several estate agents regarding properties via either Zoopla or Rightmoves. All other agents at least acknowledge your correspondence or get back to you, even if the property is no longer available, but not this company. I appreciate we are experiencing challenges at this time, but good manners seem to have failed this company.NegativeResponsiveness

Casi · 13 November 2021

★★★★★ 5/5

Google

Linda Matthews manage 2 of my properties and have done for years. Highly recommend , very well priced and 10/10 service. Thanks for your on going support..!

Matthew · 16 May 2024