Linda Matthews & Co reviews

★★★★★ 1/5

Google

Absolutely awful experience with Linda Matthew’s & Co. I’ve been trying to rent a property they’re advertising for months, and it’s been nothing but excuses and silence. Every time I do manage to get a response, I’m told they “can’t get hold of the landlord,” yet the property continues to be advertised. They never answer the phone, ignore messages, and there’s apparently never anyone in the office. I’ve genuinely put more effort into contacting them than they have into doing their job. If this is how they treat potential tenants, I dread to think how they handle anything once papers are signed.

Mark · 2 January 2026

★★★★★ 5/5

Google

Great Agents. They go above and beyond. Always have had speedy repairs to any problems they are more than happy to help I've had a couple of emergencies and they have been on the repair the same day. I wouldn't go anywhere else Linda Matthews are a great Agents. They are always willing to give people a chance to have a home. Maria is lively person to speak with I couldn't ask for anything more. I had a grieving stage a little while back and Maria took the time to ask me frequently how I was doing because she genuinely cared. Thank you

Jason · 24 May 2025

★★★★★ 4/5

Google

I have been a tenant of Linda Matthews for 8 years now and for a while things were really poor. However, over the last few months things have drastically improved. New staff members have started. I have been dealing with one, Tommy, regarding work that needed doing. I was kept up to date throughout the process. Communication is brilliant. Emails answered and calls returned even on the occasions that I emailed very late in to the work day Tommy still responded past his working hours! Issues dealt with quickly and efficiently. As a tenant I feel listened to. It is so refreshing to know that Tommy and Maria understand that it may be the owners house but it's our home. On the occasion that a contractor didn't turn up when they were due (not the fault of Linda Matthews at all) Tommy quickly found a new one. I honestly cannot fault the service I have received over the last 2 months. Maria is really trying so hard to turn the business around and I truly believe she could not have got off to a better start! Thank you Maria and Tommy for all the hard work over these last few months and well done on such a phenomenal turn around!

Faye · 13 October 2024

★★★★★ 1/5

Google

I am a landlord and Linda Mathews & Co "manage" my property have descended into a fraudulent company. I last received email communication on 7th February 2024 from Maria. I have made repeated attempts to engage with Maria and the team since via phone, email and even traveling from London to visit their office - it was closed and looks derelict. Historically they were shambolic and couldn't do anything in a timely manner, but I stuck with them through blind loyalty. I am currently in process of engaging the Property Ombudsman to pursue my legal options - I don't want them anywhere near my property again. Also trying to speak with tenant to instead pay rent to myself - fortunately though I am still receiving the rent - and for myself to take over the management of the property. These new reviews must be fraudulent because Linda Matthews seemingly does not exist, even though they will take mine and others money. For anyone reading this review and wants to discuss how we could be maybe collectively find resolution, I can be found on Facebook via Sholto Campbell - please do reach out. Update 16 July 2024. Finally got access to the property, Linda Matthews have cost me £5000 and counting in damage to my property by previous tenants that wasn't declared + lost income from previous tenant abandoning it.

S · 14 August 2024

★★★★★ 1/5

Google

All these 'new' reviews are a bit suspect!! Suddenly lots of reviews singing their praises!! Linda Matthews are shocking as a letting agent. They don't answer the phone, they ignore emails, they don't do repairs or maintenance. They are literally the most unprofessional people I have ever dealt with. They allow people to live in mouldy properties and as long as they get the rent they aren't bothered. Even the council dread hearing that they are your letting agent. Contractors that worked for them in the past won't anymore. Contractors calling tenants about work that's been done in the properties stating they haven't been paid. We aren't the only ones! Reviews on Google say it all. Facebook is full of people telling others to avoid this agent.

F · 16 May 2024

★★★★★ 1/5

Google

Viewed a place to rent and they advertised the cellar as a bedroom. Which had no windows to it. So legally it was not a bedroom at all!This was a supposedly 3 bed inner terrace in Victoria Rd. Chatham. There were also numerous damp. Problems as well with mould on the walls. Back garden was badly kept. I viewed it approximately 3 years ago last March. I was willing totake it then at a lower rent. I kept on phoning your office at the time was fobbed off with the person was out who I needed to speak to about it. I eventually became a HMO how could that be with the state it was in heaven knows!

Ronald · 13 November 2020

★★★★★ 1/5

Google

Linda Matthews left us with a collapsed roof for 1 1/2 years - it was never repaired, it was patched up and they refused to do more as apparently it was 'fixed' see video of it leaking. They also allowed the then new landlord to break in - no order, no court letter, nothing. They forced the locks while I was at work. Since then, the tenants in the property now have been claiming water in my name, they have done nothing to stop it - and when I ask them to send me proof of my leave date to show southern water I no longer live there, they demand money to send it to me. They've since ignored subject access requests. They are a rogue agent, if you're a rogue landlord you'll love it. Otherwise if you value your business, I advise staying away.

Jordan · 24 November 2025

★★★★★ 1/5

Google

I have been trying to end my contract with this company as they don't reply to emails or answer their phones for most of 2024. If I ever do (by calling with another number) manage to get hold of them, they tell you they'll call you back later and never do. Have used them for years, used to be a very good company, but in the last couple of years they've really declined. I'd recommend you stay away and look elsewhere. ETA: The number given in the response didn't even connect when I called it.

Bugwandis · 13 October 2024

★★★★★ 5/5

Google

We cannot thank the team at Linda Matthews enough! Maria is super on the ball and very helpful. Lee always goes that extra mile for us. If we have any maintenance issues the problems are resolved quickly and effectively. We can always get hold of them when we need to! A massive thank you for always find us great properties to rent!

Kent · 16 May 2024

★★★★★ 1/5

Google

Dreadful letting agent, charged me £200 from my deposit because I left a sofa and fridge, when they left me without a working heater for 3 years. The flat was filthy when I first moved in and spent 3 days cleaning it. Mice came in from the flat below, Toilet didn't work so had to manually fill the basin anytime I needed to flush it, massive dips in all the floors. Very unsafe. Both windows in the bedroom were faulty so let in water and the cold. They let out the flat below me to the council for temporary accomodation so there's a constant flow of new people. The current tennants have the police called numerous times a month for domestic violence. No sound proofing in the flat so you can hear everything. You can never get hold of them but when they want something from you they non stop pester you with phone calls. If you view 2 st Francis close don't accept it unless you're very desperate. No wonder they got their windows smashed. Absolutely disgraceful company.

Nathan · 2 July 2025

★★★★★ 1/5

Google

One star in generous. The only award this firm could win would be worst client experience of the year. They dont answer their phones, deduct money from your monthly rental amounts without even telling you, ignore emails. I’m amazed the firm is even in existence still. Avoid at all costs!

Carousel · 9 May 2025

★★★★★ 1/5

Google

Absolutely awful experience. I rented a property on Chatham High Street through this estate agency and it turned out to be infested with rats. From the moment I moved in, there were constant signs of infestation, which made the place uninhabitable. Communication from the agency was shockingly poor, emails and calls were routinely ignored. They tend not to be bothered until threatened with legal action. To make matters worse, when it came time to move out, they refused to return my deposit. I contacted the Deposit Protection Service (DPS), only to find out that they had no record of my deposit being protected, a legal requirement that the agency clearly neglected. This company is completely unprofessional and unethical. I wouldn’t recommend them to anyone. Save yourself the stress and avoid this agency at all costs.

Lara · 10 May 2025

★★★★★ 1/5

Google

I dealt with Maria, the agency is Not to be trusted, they are very poor at responding. My house is tenanted through them and they do not pay the rent on time. Tenants have stopped paying, i am not allowed to contact my tenants, agency has stopped responding to my emails and calls. Do not deal with them…

Pritesh · 16 February 2024

★★★★★ 1/5

Google

Even one star is to many. They are an awful company, I rented my flat because I needed somewhere, it was dirty, flea ridden, we had to scrape the grease from the kitchen walls and they left me without heating for 2 winters and tried to put the blame on my landlady. After removing broken storage heaters and replacing them wit convector heaters, which are costing me nearly £10 a day, to use, my poor landlady has got to payout, to have them removed and replaced with new storage heaters, and to top it all off....they stole 6 months rent......

Laeta · 4 December 2024

★★★★★ 1/5

Google

This is a warning. Avoid these people whatever you do. This has been one of the worst experiences of my life. The house had so many issues. A few of the rooms had leaks and random holes. The front doors could not be securely closed or locked for the duration of the tenancy and pieces of the skirting board was being used to hold the front door together. Some windows could not be opened up and some had cracks in the glass. The garden was inaccessible due to it being used as a dumping ground for all sorts by previous tenants. It was also overgrown, over run with feeces and had foxes living there. There was feeces found under the cooker in the kitchen and the cooker had mould growing inside it. The house had fleas and the carpets were so dirty our baby got a severe rash and had to be taken to the doctor. The loft had no keys to gain access to it. We were left without heating in the winter for over 2 weeks as no one in the agency knew how the boiler functioned. The bath also had mould growing around the sides. 2 cupboards fell of the wall in the kitchen, luckily no one was injured. If you try to call or go to the office, somehow everyone is to busy every time to deal with any issue, but when they want to contact the tenant they will harass you with several calls and emails per day. I could go on but I'll probably crash the Google server with how long the complaint list would be. This is a warning, not just friendly advice. Please avoid, do not waste your time and money. Read through the reviews and make sure you heed the warnings left by previous tenants. Save yourself, don't fall into the trap.

Courts · 14 November 2019

★★★★★ 1/5

Google

The most awful letting agent in Kent if not the whole country, they will do all they can to keep your deposit, they have been expelled from the property ombudsman for failure to pay deposits and for not checking guarantors, yet they still publicise that they are part of the organisation. Avoid at all costs. The reviews don't lie

Frank · 27 June 2025

★★★★★ 1/5

Google

Am having issues with their property , the shower is not working, I had to get water from the sink to bath myself and kids, the carpet is ripped, soak and smelling because of the their linking toilet which am paying £83 extra water bill for, the wood under the carpet is shaking when walking round the house, kitchen sockets not working. Some of this issues was promised to be fix before even moving in by June 2020,I have reported this for 2months now and still chasing them up but to respond or anything, it's really frustrating me, I really regret using Linda Matthews, please don't if you can't handle stress and disappointmentNegativeQuality

Nancy · 13 November 2021

★★★★★ 5/5

Google

I have had the pleasure of working with Linda Matthews to let out my property, and I couldn't be more satisfied with the service they've provided. From the moment I engaged with them, it's been nothing short of exceptional. Efficient Payment Processing: One of the aspects I value most is their punctuality with payments. Linda Matthews ensures that rent payments are processed seamlessly and on time, which has provided me with peace of mind and financial stability. This reliability in financial matters speaks volumes about their professionalism and dedication to client satisfaction. Friendly and Supportive Staff: The team at Linda Matthew's is not only professional but also incredibly friendly and approachable. Whenever I've had inquiries or needed assistance, they've been readily available to provide support. Their proactive communication and willingness to address any concerns or questions have made the letting process smooth and stress-free. Above and Beyond Service: What truly sets Linda Matthews apart is their commitment to going above and beyond for their clients. Whether it's arranging maintenance, conducting property inspections, or handling tenant inquiries, they consistently demonstrate a willingness to go the extra mile. I've been impressed by their proactive approach and their genuine concern for both landlords and tenants alike. Overall Impression: In summary, my experience with Linda Matthews has been nothing short of excellent. Their dedication to professionalism, coupled with their friendly demeanour and willingness to provide exceptional service, has made them a standout choice for property management. I wholeheartedly recommend Linda Matthews to anyone seeking reliable and attentive estate agent services.

Jagdeep · 16 May 2024

★★★★★ 1/5

Google

Terrible, dodgy, they take money for work then do not undertake any work on the premises. They don't answer their phones on most days, they don't manage tenants, they do not check if the property is in good condition after tenants leave, yet pay them their deposits out of laziness, they do not clean before new tenants move in yet take money for this. Avoid this company, not worth the stress and hassle. You'll be doing most of the work yourself whilst chasing them to get back money for work they have not done and good luck getting through or getting a response or honest response as they lie often.

Vic · 13 November 2023

★★★★★ 1/5

Google

I did sell house wihe this agency. First part of views&selling was fine, good contact wihe agency we was belive them, we getting offer. But one day on evning was coming people to my house and thay are was in surprise that no one has been inform them about different. Tha are wone to buy my house. Agency push me to accept offer to only one men ( i think tahy are have a dill withe hime, maybe he has been pay some cashe in pocket advisor), thay are told me he has got good deposit but it wasnt true, becouse he has to ask bank to borrow more money. So after when i had visit a home buyer thay are told me this men said to advisor "keep this house for me only for me " so i didt get better offer i didnt know about this, peoplewas told . On next day i was calling to agency i told them what happened whay thay are not tell people about offer i could sell house for better money. And thay are star to call again for all people who has been views house before. finlly we did sold house wihe better offer different buyer no deal betwen agency advisor and bayer. We get more £2500 for sell house so it was relly big different. My sugestie is stay at Home withe advisor when coming people for views house and ask for better offer don't belive them. You can lost a lot of money.

Joanna · 13 November 2023

★★★★★ 1/5

Google

I have used this Company as a Landlord. They are worst Agents I have ever dealt with.They never pick up the phone, never reply to emails, withold information and rent monies. Do not use them to let your property and do not rent via them.

David · 22 May 2025

★★★★★ 5/5

Google

Luke Barnham I was looking for a room as was living at my sister place and I can thank Lee and Marie enough for the services and the room they have found for me Would recommend to anyone 10 out of 10 in my book Thanks

Luke · 13 November 2020

★★★★★ 1/5

Google

Horrible estate agents run the other way or they will not care about you they don’t fix anything I had mushrooms growing on my ceiling a great big hole in the roof that was there for 2 weeks they don’t even pay the owners of the property their rent they will rob you I was very I’ll until I was able to get out of there

Paul · 17 January 2024

★★★★★ 1/5

Google

Thay been struck off by ombudsmon for no gurantour checks theft of deposits thay manage my flat let tenent distroy it thay stole £1500 deposit from me refuse to evict the tenent stay away

Nathan · 24 May 2025