5/5
GoogleWe used Connells' mortgage broker services in the Summer of 2021. Damian made the entire process very straightforward and was quick and responsive.
Trusted Agent profile · Medway
Connells Rainham reviews in Medway
★★★★★
1,785 reviews across 2 platforms
21 High Street, Rainham, ME8 7HX, Medway, ME8 7HX
Connells's office in Medway, at 21 High Street, is rated 2.1 out of 5 across 1,785 reviews on two platforms, including 135 Google reviews rated 4.7.
Reviews
Every review we hold for the Medway office, from every platform, shown as written. First names only.
Google5/5
TrustpilotKeep well away !
Very helpful until straight after the contract signed,had to repeatedly ask to get my contract - only my threat of not paying fees prompted its delivery, found they overcharged me, also incredibly difficult to speak to anyone, their sales progress was virtually non existent - in fact they failed to inform me that the moving date had been agreed i found out by accident from the vendors agent created chaos and so much stress! will NEVER use these "estate agents" again, not happy!
1/5
TrustpilotAvoid at all costs
We are current Connells customers with a rental property on their books.To anyone thinking of using their rental service beware -everything is wonderful until you sign the contract. Too many points to list, but rest assured that they will always side with the tenant on issues, you’ll be passed round the world trying to get answers (poorly trained staff who don’t last long) and the check in/out forms they use aren’t fit for purpose.Avoid at all costs
2/5
TrustpilotCould you guys pls stop adding fake…
Could you guys pls stop adding fake virtual tours on your ads on zoopla and right movie. It's absurd you would a video of a virtual Tour which just shows picture slides. If you don't have a proper video then let it be. I find this very annoying to open a virtual Tour video and you are showing me animated pictures.
1/5
TrustpilotTerrible agent
Terrible agent! I requested a refund because I mistakenly paid my rent twice when trying to sort my standing order I rang all last week to get it sorted and all I was getting back was we will sort this as soon as possible. When I rang at the end of last week on Friday the woman said I don't see any action being taken so nobody did anything! She sorted it all out for me and told me should be in my account on Monday meaning today so I rang to make sure and they said yes it will be in my account after 4pm which was great. I just got a email saying it will he in my account in 3-5 working days. The place needs shutting down can't manage anything.
1/5
TrustpilotBad news
We thought we were just getting a valuation of our house but they conned my husband into signing up with them with a 14 day cool off period which I did when I saw what he had signed for. We have been hassled by them ever since and after 3 months have received emails from premier property why haven't we signed papers to sell our house as connells didnt cancel our 14 day cooling off period. Lack of communication or tactics not sure which but dont trust them they are con artists just interested in selling your house. Dont be conned they are very believable
1/5
TrustpilotWe tried to purchased property with…
We tried to purchased property with Connells we offer asking price which was accepted, we paid for solicitors, surveyors etc 8-10 weeks in process when we wait for complition day, they asked for more money and being bullied if we not pay more property is coming back on a market.We decided tto not to proceed as the way we have been treated is disgusting, we might loose our buyer and we are soo extremely disappointed. What they do should not be lagal!!!
1/5
TrustpilotThey only reply to you when it's in…
They only reply to you when it's in their advantage.They only reply if THEY need something from you. If you have any enquieries and want to speak to someone..good luck. Tried calling the agency 15 times in a single day, sent multiple emails, no reply, only for them to send me an email days later telling me that my rent is increasing HORRIBLE EXPERIENCE
1/5
TrustpilotConnells Lettings are stealing our money
Connells Lettings beyond awful. Too many problems to list here, but the final straw is that they are refusing to release the tenant deposit to partly offset considerable rental arrears, with no legal right to do so. They are basically stealing our money.Would have been so much easier to manage the tenants ourselves, plus we would have avoided the letting fees.Avoid these letting agents at all costs!
1/5
TrustpilotAwful estate agents and made the…
Awful estate agents and made the experience of buying a first home an awful one. I viewed a property twice and made an offer. During the first viewing, everything was fine. Second viewing they complained that the agent showing me around had to be at another appointment 15 minutes after mine. They do not communicate with each other, they fail to reply to emails and fail to answer the phone. I pulled my offer in the end and the reply I got was a demand to increase my offer. Will not be dealing with them again.
1/5
TrustpilotAvoid at all costs sold my property…
True to name con merchants connells .why do banks building societies not read these reviews ..surely inteligent people like bankers cant be so stupid double money everytime..making innocent buyers and sellers loose money..what a scam .need banning ...Dont deserve any stars making money for nothing took over countrywide double RIP off need to do they home work and get retrained on property ..but that's not what they want ...you pay 2 surveys as first one low con con con connells.Avoid at all costs sold my property devaluated by 15.000 came out with needed wall ties damp course etc.. It had all been done....lost me a sale..sold again different surveyer everything passed..Sold my second house unfortunately same surveyer.. Came out with same rubbish devaluated 20.000 this time.l put in a complaint got no where..sold again passed everything beware they now own countrywide together money making rip offs avoid both
1/5
TrustpilotAvoid Avoid Avoid!!! 0 stars
If I could give a 0 star rating I would. At the end of 2020 I left my abusive partner and was promised by the Connells agent looking after the property we rented together that he would get me removed from the tenancy as my ex refused to leave the property. They then went back on this promise and have left me financially tied to a man that physically, mentally and emotionally abused me. My ex demanded he wasn’t going to be made homeless so I had to leave and that he would take on all rent and bills. He has now gone on not to pay any rent since I left and tried to demand I pay it. As you can imagine I have had to find somewhere else to live and can not afford to pay for my abuser to live in a house I (being pregnant) should of been able to stay in. Connells have continued to ignore any correspondence from me and just let the property go into 4 months of arrears with no efforts to remove my ex from the property. All I will say about Connells is that you should avoid them as a tenant and even as a landlord. They have no morals and are not interested in anyones circumstances.
1/5
TrustpilotBed bug infestation untreated.
1/5
TrustpilotPoor property valuation experience
Poor property valuation experience. Stay well clear if you have the choice.Undervalued my property. I had 5 estate agents value the property ranging from £200,000 to £220,000. My mortgage company sent Connells to do the survey and the agent was in the house less than 5 minutes. He only went into 1 of the bedrooms and didn't really seem that interested.His valuation came back at £180,000. When looking at his report he had missed off the en-suite bathroom and the comparable properties where nothing like my property.Luckily I was still able to remortgage as I still had enough equity in the property but others may not have the room. I can see by other reviews that it seems to be a common issue with Connells down valuing homes. If you have the choice I would steer way clear!!
2/5
TrustpilotBuying a house in Cambourne
Buying a house in CambourneWas buying a house offered by connells cambourne, overall experience is not very good, but not totally bad that why I am giving 2 starsThey were trying to push us to use their services, mortgage advisor and solicitors, which we didn't, so they became a bit rude to us especially the mortgage advisor who was very rude.First agent wasn't really helpful at the start, kept shutting down our questions and requests, we knew nothing about the house and they were trying to help the owner hide any flaws in the house to complete the sale, which isn't professional or right.Was lucky to get a relatively good agent from connells by the end of the sale, but didn't really help fix the mistakes done during the start.If you are a buyer and had to deal with them, don't use their services. Also keep on the pressure to know everything or walk away, it is not worth it to buy a house if the seller and his estate agent are going to lie to you.
1/5
TrustpilotVery disappointed with their service. I was told of a flat rate but the invoice and small print reflected differently. I would not recommend employing their services.
Very disappointed with their inconsistent service.
1/5
TrustpilotConnells is not a good in sale agency
Connells is not a good in sale agency , they are not perfect or good property dealer , i have very bad experince with them , evertime when ever i viewed property with them they always play game with me , their way of deal as a gambling , they made market mess today they put property market price something ,they view something , do something they react like they accepting your offer ,but they make stupid to buyers and sellers, so many buyers upset from connells, please i request to all of you guys do not sale your propefties through connells i had 1 year experience with them and i still not get my first dream house , if house under connells you never can buy your house they never give right information to buyer , they alway see their profit, please trust me save your houses from connells. I had very very bad experice with them .i had lost so many beautiful houses through connells , even i put my full offer they alway rejected and blam to owners.
1/5
TrustpilotRented my house with Connels never…
Rented my house with Connels never again been with them 7 years they never reply to messages owed money tenant moved out and agreed landlord keep deposit to cover the last two month rent owing four weeks later still waiting for Connels to release money only have one person in letting there never there always off zero customer service if you want to have your time wasted this is the place to go
1/5
TrustpilotACTUALLY THINK ITS ILLEGAL
ACTUALLY THINK ITS ILLEGAL Had an offer excepted on a connells property but won’t use their financial services only to get a call to say the vendor no longer wants to sell was a little disappointed but thought nothing of it. Put an offer on a different property ( coincidentally another connells) this time before they said if the offer had been excepted they call me and in other words said if we don’t use their financial services we have no chance of buying the house. Because the house was only around the corner I went and spoke to the vendor who informed me they hadn’t received my offer and had taken a lower one but the buyer was using connells financial services! On the way home stopped at the first property that connells had said we’re no longer interested in selling only to find out that the vendor was told we had pulled out and we’re advised to take an alternative offer which transpired was £5000 less but surprise surprise the new buyer was using connells financial services! Obviously the vendor was not pleased! So connells not only use illegal practices against the buyer but also their own clients!
1/5
TrustpilotVENDORS AND BUYERS PLEASE AVOID!!!
VENDORS AND BUYERS PLEASE AVOID!!!We put an offer to buy our dream house and had everything sorted and in place including mortgage in principal. And this was an issue from the start as we did not want to use Connells services at all (like mortgage advisor and solicitors etc...). However, our offer was accepted by the vendors and we paid all the required fees (solicitors, surveyors etc) that are needed to get the process moving, from the very start Connells was not helpful and treated us very badly, I also had constant feeling that there is something wrong and wish I have read these reviews before paying any fees and starting the purchase process at all. Unfortunately My intuition was right!!! Connells found someone who sold the house with them and was happy to use their services and put an interest into the house we were in process of buying it. For a minute I thought that is a bad dream but they simply took the sale from us telling that the other buyers put a higher offer. I was confused how of our offer was accepted without any condition etc... I still however wanted this house and said we are happy to match this “higher” offer, but they did not let us saying, it will not be fair to the other buyer. I wonder how was this fair to us???, when we already paid for all the fees, had surveys done etc... We will be proceeding with the compliant as what Connells is doing, is completely wrong and from the legal advice we had, we’ve been told they act illegally!!! I just wish I read Connells reviews before! Then I would definitely have gone with other options we had at the time, as now we are left with nothing available in the area we are interested in and have gone through so much stress!!! Not even thinking of the money loss anymore! Please do avoid this estate agent!!!!
1/5
TrustpilotReview specifically for Ashfords senior lettings manager - Jan Gurr
I used Connells to buy my first property and also used their in house mortgage adviser, which I cannot fault either but due to my experience written further I will not be using again in the future.To start with I would say that if you are looking to rent with Connells and want to make changes to your property without any repercussions then this will be the estate agents to go for!I currently own a share of freehold flat situated above a property that is managed by Connells, the current tenants have made multiple changes to the exterior shared areas of the building resulting in causing damages to my property without getting consent from both them, the landlord of their property and myself which would usually be the correct procedure.The issue took over four days to resolve and my claims were originally dismissed and when the senior lettings manager to come out to have a look she openly laughed at the situation.The issue is quite clearly black and white, you should not make any amendments to the exterior of the building without prior permission so it should have been immediately removed with an apology and give me the confidence that this issue will not happen yet again, but this did not happen.This review is just to highlight how extremely poor the situation was handled by the senior lettings manager and I would urge anyone who is looking to buy a flat with Connells tenants located above or below them to reconsider. I Would also like to say again that if you want to rent a property and make it your own then I would urge you to go ahead with renting through Connells as there will be no repercussions at all.Complaint raised with the head office in regards to the handling of this situation.
1/5
TrustpilotPoor property management
Poor property management.You would be much better off managing your own property as there is no peace of mind that comes with using Connells. They happily take your fees but will do little to resolve any issues that arise. Communication within the establishment as well as with Clients seems to be lacking in my experience. Not what I would have expected from such a well known company. Very disappointed and would not recommend that anyone use them for lettings as landlords or tenants.
3/5
TrustpilotIf you decided to go with Connells for…
If you decided to go with Connells for mortgage, always concentrate on getting the Mortgage only as they are very good at that. As for anything additional like life/critical illness insurance and content and building insurance, you would be better of finding it yourself which can be done you complete in property purchas. It works out so much more when you join it with the mortgage. Always keep those two seperate ( mortgage & insurance), by doing that, who to say, you'd most probably get a better offer on mortgage.Always do your own research and not to take anything for face value. Also when purchasing a property, never, never, never start the legality e.g property searches etc. Always makesure mortgage is provided and approved, than start the legalities to avoid any loss of money. This does not get advised...I am advising from my experience with Connells.
1/5
TrustpilotDisgraceful company
Disgraceful company, mortgage company used these to value the house, valuer was obnoxious, rude and arrogantHe falsy claimed there was a backhander going on with the deal to buy the house, mortgage company backed out of the deal, i lost significant money on solicitors fees. Formal complaint in progress with the mortgage company but issues all born from this disgrace of a company. Happy to share emails and expenses.. Would avoid them at all costs0Thankfully secured a new deal and now all going through. If ur having a valuation from these, steer well clear
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