Connells Rainham reviews in Medway

★★★★★ 1/5

Trustpilot

Bryan Douglas from their Glasgow office…

Bryan Douglas from their Glasgow office an absolute joke. No customer service skills whatsoever. Attended at my property this morning and from the outset he was rude and determined not to enter my house. His excuse was that there was a workman in my property who was not wearing a mask. The truth was the workman was outside on the drive when he arrived no reason whatsoever for him not to attend. He was ignorant and obtuse. I decided to give him another chance and rebooked for next week then received a call to say he is refusing to attend my house. Absolutely no professionalism at all from him. Notice there are lots of other awful reviews about him. Is it not about time Connells sat up and took notice that their employee lacks professionalism and indeed manners

Kim · 8 January 2021

★★★★★ 1/5

Trustpilot

We were asked to contact Connells by…

We were asked to contact Connells by our house purchaser so that they can do a valuation survey on my elderly mother's house. My mother is 89 with various medical conditions, so we would need an appointment at a time that someone else can be on site, but Connells said that they could not arrange an appointment at a specific time. Furthermore, they said that they could not get a surveyor to phone me the previous day(s) because they don't know who would be allocated the job. This is not acceptable, because I would need to run through various Covid procedures in advance to protect my mother, as we would probably want to take my mother out after the surveyor arrives. Connells have lousy customer service, so best to avoid!

Michael · 8 January 2021

★★★★★ 1/5

Trustpilot

Tried to illegally force us into a new contract

They tried to illegally risk us becoming homeless. They sent us an email saying our tenancy was coming to an end in 3 months and would we like to sign a new contract (subject to our landlords approval) I said we would like to stay on a rolling contract, but after 2 months of chasing and being told they can't get hold of the landlord they finally tell us over the phone that the landlord isn't looking to renew our contract. We have since been told by the council that we should have been given a section 21 and 6 months notice to vacate the property. We were due to move into a new property in 2 days however the landlord has given us a bad reference but today has offered us a new 12 month contract with themselves to stay in the property. Both Connells and the landlord are playing dumb when I said that we have the council involved and sought legal advice. The house has a lot of issues that we picked up on viewing and were told would be fixed but never were.

Jade · 6 January 2021

★★★★★ 1/5

Trustpilot

DO NOT Use this company

DO NOT Use this company. I would have given no stars for if I could. They are a bunch of jobsworths whose inflexibility in disclosing to us information which they had used in the survey we had instructed them to carry out and which we had paid for, meant we were unable to appeal a lower valuation placed on our purchase property by the mortgage lender. We ended up homeless and all we got from the surveyor was ‘we have never been asked to disclose this information to a customer before, we don’t have a policy around it and therefore we don’t want to do it.’

Helen · 5 January 2021

★★★★★ 1/5

Trustpilot

Job for the boys !

Awful, I don’t think these guys could value a toilet if it was in a shop with the price on ! I’m not sure what comparable they are using for market sales and values but it’s completely inaccurate, the agent doing the survey was rude, unapproachable, slammed every window and door so hard it shuddered the home despite the windows and doors been upvc and new ! , Complete joke of a value, downgrade of 50k from market value causing severe problems for lending etc , no evidence to support the value either ! Rubbish

S · 31 December 2020

★★★★★ 1/5

Trustpilot

Hi all please stay away from these lot…

Hi all please stay away from these lot at any cost they are just bunch of bullies and should not be allowed to do the business, we made an offer over asking price and owner was happy to accept the offer but Connelly's then said if we don't buy other services from them e.g solicitor, mortgage than we have got no chance of buying this property I don't know how they are even allowed to do that.

Hemy · 17 August 2021

★★★★★ 1/5

Trustpilot

Muppets

Muppets! Wanted to see a house in North Swindon that was being auctioned via their partner-“I am sold”It was Wednesday-I said the auction was ending Thursday-so could I see it today. No they replied-they had a conference call today (higher in their list of priorities than selling your house it would appear) but not to worry the auction would be extended as I was not alone in being unable to view the property before the scheduled deadline.I arranged to see it Friday and duly received confirmation email and text from Connell’s.Surprise Surprise received a communication from the auction house on Thursday confirming it had been sold.Friday morning text from Connell’s cancelling my viewing...Assume other potential buyers received same.Clearly if you have instructed this company to sell your house-you are not necessarily getting the best price-they work at their convenience-not for you.Don’t instruct them eBay might be a better option!David Cutter of Skipton Buiding Society beware -you should check out these guys for jiggery pokery-they are going to seriously damage your reputation-if they haven’t already!

Bill · 18 December 2020

★★★★★ 1/5

Trustpilot

I see brian has had a bad review wrote…

I see brian has had a bad review wrote about him already. you had no intention of doing my home report today you came up with excuse after excuse not to do it and i told just get up and get done. i want the house on the market asap and the home report is the final thing to get done. So he did come and then made an excuse at the door and left so I tried calling him and he ignored my call we both know why.So I called the estate agent and we were trying to rebook it and now I have to wait till next Wednesday for an other home report because of this lazy clown they have been told under no circumstance to use this mob and if they turn up they will be getting told where to go and not in a nice way and I will be removing the house from the estate agent. Avoid at all cost

Ian · 17 December 2020

★★★★★ 1/5

Trustpilot

Terrible Service - Huge delays for no reason!

Terrible Service from ConnellsSadly I had a bad experience from Connells too! Not only did I have to wait 3 weeks for a valuation... it was a waste of time as he valued our house for £0 as he didn't understand the build method! I was desperate for it to go through as quickly as possible and rang everyday for a cancellation as they do not have a cancellation list. I was reassured that it takes 24 hours to get the report to the mortgage company.... which it does, but with a value of £0.... because "HE" doesn't understand it.... His report goes from Connells, via the mortgage company, then our broker, then to us.... then we provide info.... for it to go back again! This has caused another week delay and apparently, Connells now have another 48 hours to review this when the "valuer" could have just asked us all this at the time of valuation!! We could have cleared it up then and there!! Pointless!!

Ness · 10 December 2020

★★★★★ 1/5

Trustpilot

Connells surveyors are incompetent and…

Connells surveyors are incompetent and can't even admit when they get it wrong. They were instructed by Virgin to revalue my London flat in October 2020. They valued it at the same amount as they valued it at 2 years earlier, despite the fact that the 1980s kitchen had been replaced by a brand new one, the out of date boiler and pump system has been replaced with a top of the range boiler, the flat renovated thoroughly and the short lease extended. They refused to admit they'd got it wrong. Another lender's surveyor valued the flat yesterday at £55,000 more. So Virgin loses a customer. Moral of the story - Connells are a bunch of incompetents.

Joe · 5 December 2020

★★★★★ 1/5

Trustpilot

Have had a very tiring and unpleasant…

Have had a very tiring and unpleasant experience trying to rent an apartment with this agency.They and homelet are extremely frustrating when it comes to details needed in the deposit scheme and no matter what happens or what documentation is provided… there is always something else more they require.Almost as if they wouldn’t want you to rent their property and have a specific applicant in mind

Akay · 6 January 2023

★★★★★ 1/5

Trustpilot

If I could have given 0 stars I would

I was meant to rent a property from them. I paid my holding fee and the reference came through positive. I also got confirmation that I will be moving in after being forced by them to move in at an earlier date. I then made it aware to my previous landlord that I will be moving out. a WEEK before my moving in date they called and say that the landlord decided not to rent me the place after doing his own referencing (which I think is total bull). Now I'm left to hustle to find a new place which I did. Now its time to be reference by the new agency, turns out that connells still have a pending reference in my name and my new reference cannot happen unless they cancel theirs. Ive called a million and 1 times and requested them to cancel it seeing that its only 3 more days left before having to move. They assured me that they will get it done right away and up to now! These people will leave you homeless and not care 1 bit!!!

Miss · 24 November 2020

★★★★★ 1/5

Trustpilot

Not proactive

Mums property went on sale with them. All they really did was advertise through Rightmove. Not at all proactive with selling, don’t even bother to show the few people interested around. Very poor agent, don’t bother

Simon · 5 November 2024

★★★★★ 1/5

Trustpilot

False accusations of arrears for 4+…

False accusations of arrears for 4+ months. Representatives have confirmed that there are no arrears, but that the data held in the system is incorrect. No one is able to correct this, and I receive arrears letters ~weekly.The offices appear to be in absolute chaos, none of the representatives take ownership of issues and pass you off to others. Emails are ignored without fail, and when calling in I have to explain the whole situation each time.The complaints procedure has been ignored, I've received no follow up or even acknowledgement.

T · 19 November 2020

★★★★★ 5/5

Trustpilot

Tracy the happy professional

I have looked at 10 or 11 properties in Exeter and was shown 6 of them by Tracy from Connells. Always smartly dressed, she is friendly and professional, and exceedingly knowledgeable about the properties and house manufacture. Yesterday she answered a question about road noise by telling me about the Argon-filled double glazing. The 5 stars is for Tracy. I will write another review once I have bought a house.

Michael · 30 July 2022

★★★★★ 1/5

Trustpilot

NEVER use connells

I highly request people buying properties or renewing their mortgages to NEVER use Connells. They take so much time. The staffs are neither polite nor helpful. As the house was advertised by Connells, I thought using Connells mortgage would be easier but I was wrong. I was first time buyer, they delayed my paper work so much. For the house i bought, i had to chase them so much for paper works. I had to send emails, make calls constantly and chase them for more than 6 months. It should not have taken this long only if they cared about customer satisfaction. I am facing the same problem when renewing my mortgage. Therefore, this is the last time I am using Connells service. Connells need to train their staffs to be polite, helpful and especially quick with work. We, customers, if we have to chase you guys so much there is no point in paying so much fees and in return get poor customer service. Its better to use other mortgage providers who value customers and gets work done quickly and more conveniently.

Connells · 13 November 2020

★★★★★ 5/5

Trustpilot

lovely and helpful

I was a first time buyer looking for my perfect house around Exeter. When I first called Connells, a very lovely and helpful woman called Molly answered the phone helping me to find my perfect home. She took all my details down and asked what kind of property I was searching for.Within 2 days she had found my perfect house and showed me around. It was at this first viewing I decided this was the house! Molly showed me all the aspects of the house and really made me imagine what it would be like living in this house and also with all the activities and pros of living in Exeter.

Toby · 9 November 2020

★★★★★ 1/5

Trustpilot

Do not allow these in your property.

Please do not use. These are terrible, rude, heavy handed and disrespectful surveyors. Two surveyors turned up to my elderly parents property during lockdown, my parents agreed to a 15 minute appointment in which 1 surveyor would be present. My parents agreed in the understanding that they could stand in the garden whilst the survey was carried out. Two surveyors turned up to the property and were present together during Covid restrictions for over 2 hours! I believe Connells withheld information regarding the appointment to gain access to my parents property. They would, in the restrictions, never have agreed to 2 people being in their house for a prolonged period of time.They were disrespectful and very heavy handled. Pulling and dragging at windows and walls, to the point my mum was in tears. I am surprised they did not cause damage. My father is partially sighted and they are quiet people. They were treat terribly. I placed an official complain to which the response was complete denial! Insulting my parents as being liars!! Stay well clear if this company. Do not give these people your money. But most importantly, I plead, DO NOT agreed to these people entering your property.

Mich · 7 November 2020

★★★★★ 1/5

Trustpilot

A despicable company. AVOID AVOID AVIOD!

My personal experience is: that once connells have your contact details, they simply will not leave you alone, should they see potential profit in contacting you. Your wishes will be ignored.I seldome leave negative reviews, but this, in my humble opinion, is well deserved.A recent quote fro Elon Musk, may be appropriate...

Mouseshadow · 17 January 2024

★★★★★ 5/5

Google

My experience with Connells in Rainham was very good, especially with the speed of it all going thru. prompt and courteous service. A good experience and friendly helpful staff.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 24 October 2020

★★★★★ 1/5

Trustpilot

Terrible agent

Terrible agent! My agent has been unprofessional starting from the flat viewing stage. Made mistakes on the contract (contracting starting date, move in date etc), being difficult about me opting out the 'default' energy supplier, not being helpful to solve the problems unless I challenged them from legal perspectives. Even though I opted out that energy supplier, I still got a bill from them! And they are reluctant to help whatsoever. It is a pain to deal with such terrible letting agent!

Avis · 22 October 2020

★★★★★ 1/5

Trustpilot

SELLERS BEWARE

SELLERS BEWARE! WHY I CANCELLED WITHIN 14 DAYS:- They only care about you instructing them. - They will OVERVALUE your property to make you happy and tell you you'll sell quick, do not believe it.- If you say you're unhappy you will be told by James the branch manager that he disagrees rather than apologising. - If you're told you'll get a call with feedback, don't expect to get the call. - They allowed a family of 5 (3 children) into my home, inc the agent, myself and my parterner that makes 8, the current government rules is 6 people. The children were running around my garden and touching a lot around my house. Gives me no faith in the control they maintain (or lack thereof) during viewings and I would NEVER let them show someone around without me there.- If you complain about something (such as the above) they will not reply to your email, apologise or even acknowledge your complaint. - For the 1.2% they want in fees you'd expect some sort of common courtesy and a reasonable level customer service, you wont get it.- If you say you're considering cancelling within the 14 day cooling off period, they won't ask what they can do to keep your business, they will just let you go, showing they don't really care about their customers or business and they only want you to instruct them for their numbers. We cancelled within our 14 day cooling off period after the property being live for less than a week and have decided to take the purplebricks route so we can handle everything ourselves because they gave us no faith in the service they provide.Lesson learnt. I will be avoiding Connells as a seller and as a buyer.

Liam · 17 October 2020

★★★★★ 1/5

Trustpilot

Couldn't even attend a property viewing

I booked a property viewing, confirmed on the site, made an account as they requested to confirm it again, and yet they felt the need to call me four hours before the viewing when I was busy to confirm it yet again. And since I didn't pick up the phone, they assumed I was not attending and bailed on me. I spent a lot of time, effort, and money to arrive there, but somehow they felt like I was a customer wasn't worth their time.

Clowergen · 15 October 2020

★★★★★ 1/5

Trustpilot

Low quality surveyors

Over the past 3 years, have had 2 valuations carried out by Connells:The first (a buy to let remortgage) said that the tenancy agreement didn't look correct and we would be lucky to achieve a rental of £2,500 per month - we've just completed 2 years with a rental of £2,850 per month. The second valued a property at almost £70k below an exact same property in the block that had sold for a month previously They clearly employ poor quality surveyors with no experience and low intelligence. Unless you're forced to use this company by a bank (request an alternative) avoid.I can only assume they're the cheapest on the market.

TS · 13 October 2020