Connells Rainham reviews in Medway

★★★★★ 5/5

Google

I had a great experience with Connells during my recent property purchase. Stacey, my real estate agent, guided me through the process with professionalism and patience, there were a few situations where things became complicated, but thanks to her clear explanations I could understand everything much better. I would also like to mention Nicola, who showed me the property and helped us with the offer. Her support at the very start made the whole journey much easier. Thank you to Stacey, Nicola, and the whole Connells team for your excellent service! Best Wishes, Simona Dumitru

Simona · 3 October 2025

★★★★★ 5/5

Google

Thank you so much to Stacey for all her help with chasing and progressing my purchase. She always kept me updated throughout, answered all my questions, and reassured me every step of the way. She went above and beyond to make sure that everything went as smoothly as possible. I’d also like to thank Nicola for the viewings and for being patient and helpful with all my questions. I’d definitely recommend Connells, thank you so much!

Katie · 17 September 2025

★★★★★ 1/5

Google

Watching the BBC PANOROMA on Connells gave me PTSD on how poorly my first time buying experience was with Connells. Leigh-Anne was a particular pain and was very disingenuous with handling the buying process. She never submitted my offers and was using a mind game to get a higher offer. Bearing in mind, as I just pulled out she agreed to my counter-offer, but by that point I was fed up and honestly it felt good giving Connells a taste of their own medicine. Estate agents such as Connells run on a very unpoliced environment. I would not recommend them. I had an amazing experience with an independent estate agent and it was certainly a blessing in disguise Connells were wack.

Beverley · 21 July 2025

★★★★★ 5/5

Google

Great team! Nicola persevered in getting me access to the property even though it took a while. After my offer was accepted, Stacey was brilliant, quick, clear communication and always kept everyone in the loop. Even though the sale didn’t go through, the team were so good throughout and gave me real confidence. Honest, reliable, and a pleasure to deal with. Highly recommended!

Pritul · 12 December 2025

★★★★★ 5/5

Google

We could not thank Connells Rainham enough for their help today. Nicola has always been so kind and helpful to us throughout the selling/buying process and today both Nicola and Stacey did everything they could to make sure our completion would go ahead. Stacey came on her holidays to help sort out the tricky situation we were in. Rainham team is so dedicated to their job, they are the best branch to go to ! A massive thank you to Rory too for sorting out our mortgage. He has been so helpful finding solutions we would have never thought about. Overall, a million thank you from Elise and Courtney. We can now enjoy our beautiful house.

Elise · 16 May 2025

★★★★★ 5/5

Google

I cannot recommend the team at Connells Estate Agents - Rainham highly enough. The process of buying a house is incredibly stressful, with many unexpected challenges along the way. However, this team went above and beyond to ensure everything stayed on track. While their job is to sell, their dedication meant I didn’t lose out on a highly sought-after property. Throughout the process, they remained positive and supportive, even when I was feeling overwhelmed. Rory is an outstanding mortgage advisor, having worked with many, I can confidently say he is the best. He is honest, knowledgeable, provides the best advice and is highly efficient. Stacey - strong communication skills, and no-nonsense, ensuring that everything gets done. And Nicola, an absolute superstar, delivers exceptional customer service and truly understands people. Thank you all for your unwavering support throughout this journey.

Eunice · 20 February 2025

★★★★★ 5/5

Google

Could not recommend Stacey and Nicola more. Very professional and excellent communication! Stacey always answers the phone in a friendly manner and no question is too small. Really felt supported throughout our whole process!! Estate agents that you know care about you!! Thank you so much! ☺️ Sarah & Scott

Sarah · 15 December 2025

★★★★★ 5/5

Google

We recently purchased a property through Connells. I can highly recommend Stacey and her team. There were a few challenges with the purchase of this particular property but Stacey's dedication and professionalism got it over the line! I will certainly be using them again. Stewart. TES Construction Ltd.

S · 1 December 2025

★★★★★ 5/5

Google

I received an Excellent Service from Connells in Rainham, specifically from Stacey Fearon who was great from start to finish 10/10. As a first time buyer, I had alot of questions and wasn't 100% knowledgeable on all the steps of the process, but this was no issue as Stacey was able to help out and inform me on anything I wasnt too clear on and she always knew what needed to be done in order to get to the next phase in the process. She would always respond to any questions/enquiries I had quickly/immediately and was PIVOTAL in getting the sale through in a short amount of time and was a great intermediary between myself and the seller. Thanks alot for everything Stacey

Kane · 22 November 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Outstanding Service from Stacey - Highly Recommended! I had the pleasure of working with Stacey on my first home purchase, and I couldn’t have asked for a better experience. From start to finish, Stacey was exceptional. Despite the process taking some time, she remained patient, supportive, and consistently went above and beyond to ensure everything was handled smoothly. As a first-time buyer, I was slightly unfamiliar with many aspects of the process, but Stacey guided me through each step with clarity and confidence. Her deep knowledge and expertise were evident, and I always felt like I was in capable hands. Every time I needed something, Stacey delivered promptly and efficiently. Stacey is not only a highly skilled estate agent but also incredibly thoughtful and dedicated. Her professionalism and commitment to her clients truly set her apart. If you’re looking for the best in the business, Stacey is the one to choose. I can’t recommend her enough!

Akalkeerat · 2 October 2024

★★★★★ 5/5

Google

I had a great experience from all of the team when purchasing my first property. Tory was great at sorting my mortgage. Stacey was so great at getting all information from the vendor to me and the other way round. Nicola was fantastic when I had my first viewing and was mor ethan happy to help with any further information I needed. In all, I would highly reccomend!

Martin · 20 February 2025

★★★★★ 5/5

Google

Very impressed with the service and professionalism of the branch They have made my first purchase from start to finish very easy and efficient in particular would like to thank Nicola who gave me a warm welcome and great impression of the branch from the get go aswell as nice to be around energy everytime i come. Stacey who arranged the sale made it quick easy and catered towards what i wanted and Rory who demonstrates a great work ethic ensuring the job gets done even if its within his own time. Cant recommend the branch and those i have dealt with enough. They deserve recognition and appreciation.

J · 24 August 2024

★★★★★ 5/5

Google

This was my first purchase, As a first time buyer we were worried about the process but Connels were exceptional from start to finish. The whole process was seamless and the whole staff were so helpful especially Stacy & Rory. Me and my wife found a wonderful deal and are now settled in to our new house. I couldn't be happier with Connells and would recommend all my friends and family. I wish there was 6 stars on google!”

Akshay · 24 August 2024

★★★★★ 5/5

Google

I'd like to thank to Stacey and her Team at Connells Rainham. They were great for progressing the buying process effectively. They were always in touch and reachable for any questions. I recommend their branch and the Team ☆

M · 15 December 2025

★★★★★ 5/5

Google

Me and my husband were looking for a new property to move into as we needed the space. We found one through Connells and theu have been amazing all the way through from viewing, we did 2, to collecting the keys and doing the paperwork. Connells were excellent and nothing was to much trouble we would definitely recommend and use again if we needed to. A special thanks to Alex and Louise who helped us along the way.

Nicola · 24 August 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

I sold my property through Connells and I would like to thank Stacey and her team for their excellent service, assistance and professionalism. Stacey communicated professionally and efficiently throughout the sell process, answered all my … More

Preeti · 22 November 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Alex and Sarina have been efficient and professional managing our letting. The whole process has been seamless. In addition, Karen has been exceptional overseeing the property. Thanks to Connells for their ongoing support and advice.

J · 17 September 2025

★★★★★ 5/5

Google

We sold and bought a property through Connells, the whole process went smoothly and quickly !! Stacey and Nicola were particularly helpful, and we would recommend the company.

Deborah · 22 November 2025