Trusted Agent profile · Medway
★★★★★
1,785 reviews across 2 platforms
21 High Street, Rainham, ME8 7HX, Medway, ME8 7HX
Connells's office in Medway, at 21 High Street, is rated 2.1 out of 5 across 1,785 reviews on two platforms, including 135 Google reviews rated 4.7.
Every review we hold for the Medway office, from every platform, shown as written. First names only.
5/5
GooglePerfect and seamless process from start to finish with Sophie and the team while renting a place. Nothing was ever a problem and Sophie was always available to answer any questions however big or small . Thanks for everything and would highly recomend .
1/5
TrustpilotShocking estate agents
Shocking estate agents! Nothing but constant issues, started with being lied to and convinced that we had to pay their lifetime mortgage fee, secondly was forced to go with their mortgage broker because apparently it would give us a stronger chance of getting the property we want, tried to force us to go with Shoosmiths (thank god we didn't, because they turned out to be absolutely shocking also for the person we was buying from)constant calls chasing things we needed, constantly failing to communicate things between us. They lied about the whole thing, what started as 2 in a chain, somehow turned out to be 4? even our solicitor was confused. Just shocking and unprofessional throughout.And to top it off, when we EVENTUALLY got the keys, we went in to collect them and was handed them over as if we was staying in a hotel room!!, no congratulations, no card, not even a simple little gift considering we just made on of the biggest purchases in our life.They are all about money! I know you cant control who you buy your house from, but please don't allow these incompetent people to sell your home.
1/5
TrustpilotWON'T allow viewings unless you agree to use their services!
I called Connells to view a place that had come onto Rightmove half an hour before and within our budget. After handing over all personal information the agent then started forcing their mortgage services upon us. After refusing these (and about 10 minutes of time in total) the agent then said "sorry, we're fully booked".The following day I speak to my mortgage advisor who, without mentioning the above, tells me that he's been hearing non-stop about customers being rejected viewings or offers by Connells unless you go with their services!!
1/5
TrustpilotGlencoe Road, Chatham, ME4
Does the property at Glencoe Road, ME4 include the (s h i t ) in the toilet in the price (see picture of individual/separate toilet, before they remove it) and the damp in the shower room . Also, how can you describe bedrooms as generous if two of the 3 are either a width or length of 6 and a bit foot.... (ah... I got it, they took a reasonable size bedroom and chopped it in to half and are calling it a 3 bedroom place..., really a 2 bed place... )Yet again more quality from the Rainham mob of Connells, under Rob, and describing a 2 bed place as 3...)This observation is based on my eyes and ears and fairness.
1/5
TrustpilotForced to speak to the in house mortgage broker?
As a mortgage broker, we encounter many estate agents in your day to day work. So far we have had 6 complaints in Jan 2022 alone about the Connells group. This includes Dixons, Barnard Marcus and a whole lot more. Consistently, they would tell our customers that they MUST speak with their in house mortgage advisers before their offer can be put forward. It is a mandatory step for all buyers and it is upon the Vendor's request. Some of our customers were even told that they could have a lower offer accepted if they use the In house Adviser. I have made multiple complaints but it falls on deaf ears as they will only accept customer complaints and the customers are worried they will lose the property if they complain. As a buyer, PLEASE know that you are under no obligation to speak to any "in house" or "preferred" mortgage adviser if you already have your own or have seen your bank about your ability to proceed. It is illegal for any agent to not put your offer forward - regardless of any circumstances. Don't be intimidated or swindled.
5/5
GoogleWe were lucky to deal with Connells when looking for a new house. Jade and Rachell were really dedicated and helped us arranging every little detail so we could move in ASAP. We would look for their service again if ever needed.
1/5
TrustpilotWould give less than 1 star if I could
Would give less than 1 star if I could, terrible estate agents.We were told by salesperson Gary Purssord that the offer process would be initial followed by best/final offer. We put our initial offer in with another salesperson (Adrian). A day later, salesperson Zoe Poole told us that our offer was not good enough and that the seller had accepted another offer. She then said that there was nothing more to be done and that we could not put in another offer, only to then go back on that and take our best and final, which was obviously a lie to get us off the phone. We were then phoned by another salesperson (2 minutes later) who advised that the seller had declined our best and final offer after it was put forward - although I don’t believe our best offer was put forward as there was 2 minutes between the calls and it would have been unfair on the other buyer who had already had their offer accepted.We also had trouble even trying to put an offer in, as we were badgered to use their mortgage advisor. This was even after we stated that we had our own mortgage advisor and that we did not want to use theirs.
1/5
TrustpilotAbsolutely fraudulent,
Absolutely fraudulent,We have left the property 1m earlier and they knew about it, now they have contacted the council which sent us a bill for the period we haven't lived there also me having the email from the landlord with the payment for that period that HE, the landlord has payed the council tax, so many problems emails phone calls to sort this out, absolutely vengeaful and useless
1/5
TrustpilotStay away
We were promised a premium service by Westbury based Connells’ agents and coerced into signing a contract, which we later found out had a tie-in period of 6 months. The smooth talking agent made it look like that signing the contract was a mere formality as the house will be sold in couple of weeks, if not days. The ad on Rightmove had wrong information about our house and was awfully written. The agents never responded to our emails and only talked to us when we called them. We were not provided the copies of the contract or EPC, till weeks later when we chased them for the documents. They make very talk claims, distort stats to suit their narrative and deliver very little, at least in my experience. I’ll never use them again and would advise everyone to read their contract carefully before signing the dotted lines.
1/5
TrustpilotDon't listen to the customer or even…
Don't listen to the customer or even what the law states even if your the paying customer.
5/5
TrustpilotCannot recommend this company enough if…
Cannot recommend this company enough if I could give them more stars I would. Dean & Courteney were very professional, friendly & extremely helpful they went the extra mile for me when I needed it.
1/5
TrustpilotAvoid
Used them as rental management for my rental property but their service degraded so much over time to point that if i can give zero star, I would. Non-responsive when you ask them for something and completely incompetent group of people working in this company. The home sales team is no better with a completely ridiculous property valuation given where the other property company can give a significantly higher valuation.
1/5
TrustpilotCar sales man of estate agents..
Car sales man of estate agents... Greedy company had a viewing with them they spent more time trying to get me to move to connells mortgage .. had a very rude lady from there mortgage section call me twice trying to hard sale there mortgage and when i wouldnt she got angry and rude . most of connells properties are now auction they only care about money with the lease amount of work needed .. they get some nice properties but 90% are auction which only help dealers and builders. DO NOT USE connell southampton or portsmouth
1/5
TrustpilotAVOID AT ALL COSTS
Absolutely the WORST letting agent on the market. Customer service is non existent, no one replies to emails and they all pass the buck from one person to another when you call them. The only reason I had an ongoing issue fixed after battling with them and jumping through their hoops for almost a year was because I threatened to go to environmental health.
1/5
TrustpilotI am still receiving bills from the…
I am still receiving bills from the period we haven't lived at the property because connells gave wrong dates to the companies and we still receive bills like eon for the period we haven't lived at the property, water company, council tax, useless, absolutely useless, they took their time to email me that the dates are wrong but not the companies. AVOID THEM!!!
1/5
GoogleA few times in wanting to view a property advertised with them they fobbed me off. Then having spoken to 3 advisors and logged my information with them. I still manage to get pointless phone calls from them asking what type of property I'm interested in. I hope they aren't like this with everyone.
We are very sorry to hear that you believe the service of our Connells office was not up to standard, please get in touch with us on socialmedia@connells.co.uk if you would like to share more details so we could look into this further for you.
1/5
TrustpilotManaged a tenancy for us
Managed a tenancy for us. Repeatedly failed to follow simple instructions. Didn't do a check-out when the tenant left. Delayed handing over rent due to us. When the tenancy ended they moved the utilities without notice or our consent (took a back-hander from OVO). Utterly useless at dealing with our complaints. Just ignored us. Totally useless as agents.
1/5
TrustpilotDO NOT USE THESE ESTATE AGENTS
DO NOT USE THESE ESTATE AGENTSFrom the first time we let our house to the final chapter of moving back in they have been a nightmare to use.Hard to get hold of, the staff attrition rate is atrocious so you can never get hold of anyone. We have had issues with payment as well. Use any other estate agent would be my recommendation
5/5
TrustpilotGood experience
We were a bit concerned about Connells surveying services after reading very bad reviews of their services. However we were lucky enough that Paul Evans from Connells came to value our flat for our mortgage. He was very knowledgeable about his work. He measured our flat, did some photos, checked the outside too, and how he promised he did the report on the same day. He valued the property exactly the same value like our mortgage offer. Thank you
1/5
TrustpilotNEVER EVER USE THEM
NEVER EVER USE THEM! Avoid renting from Conells We left one of their properties 6 months ago and have only now managed to get our deposit back. They deducted £140 for cleaning that didn’t need to be done. We made the mistake of not taking photos of the house when we entered and left. Leaving us with no evidence that we had cleaned the house. After spending weeks calling and emails, (we couldn’t go in as their offices were closed due to COVID) we got no reply. The only way we could get through was by calling the sales department for them to pass the phone on. They left it till the last legal moment to respond to us, and continued to do so throughout the process. If they were allowed 2 weeks to respond they would wait until day 14 to respond. They are honestly the worst letting agency we have ever used. One year when it came time to renew our contract, they were 6 days late in getting our new contact to us, despite several emails and calls. They then had the cheek to send a warning for underpaying our rent because they had put it up and not told us. I could list so many more examples of their incompetence. Bottom line, do yourselves a favour and find a different house to rent.
1/5
TrustpilotVery poor service
Connells is one of the worst companies in UK. They will offer you mortgage advisory service and deceive you that it's a lifetime service. All they care about is taking your money. You'll have to pay for their service as well as administration fees even before the mortgage application is sent. After that you won't even get anyone to respond to queries. If you are lucky to get a response then it's going to take days. Also, if your mortgage/purchase does not go through its your loss; they have already taken their money. It's always one mistake after the other, knowing perfectly well that the outcome won't affect the payment for their service. They know that likelihood of their staff getting a service rendered is almost zero (0). It about time the law does something about fraudulent companies such as this. BE WARNED!
1/5
TrustpilotDo not use Connells!
Disgusted and Connells have cost me dearly. Had put in an offer but kept pushing for a higher one. Made a better offer and spun one yarn after another decided to offer higher but all calls ignored for over three weeks. House had still not sold. Started getting a bit paranoid with all calls being ignored so looked on Trustpilot and discovered they were doing this to so many more people if you were a cash buyer and not using their services. It has cost me dearly as missed many more properties and house prices escalated now 6 months on and can't find another property I can afford. They have well and truly shafted me!
1/5
TrustpilotPoor customer service
Poor customer serviceWe are selling my late mother in laws property, which is empty. Connells would only offer us an appointment with a 6 hour time range, ie: 9 - 3pm, clearly we are not going to sit in an empty property for that length of time. They said the would text the night before with a 90 minute slot, still not suitable to us as we have to work and don't know when this 90 minute slot will be until night before. Had to go with as no option to work around the client, although we are paying them for the service. Low and behold the 90 minute time slot comes through the night before outside the time range of the appointment booking. Valuer called when he was 30 minutes away and said he isn't given any time slots anyway.
1/5
TrustpilotAVOID THESE CLOWNS AT ALL COST
AVOID THESE CLOWNS AT ALL COST WE GOT OUR NEWLY RENOVATED HOUSE SURVEYED FROM A "MAN" FROM THIS COMPANY WHO LIVES IN FRIZINGTON CUMBRIA, HE WAS IN AND OUT IN 5MINUTES AND I ASKED IF THE HOUSE WAS FINE HE SAID IT WAS IN EXCELLENT CONDITION! 2 DAYS LATER WE RECIVED A PHONE CALL SAYING THAT HE HAS PUT ON HIS REPORT THAT THE HOUSE NEEDS SOME MAINTENANCE WORK DONE, ITS BEEN RENOVATED TWICE IN THE SPACE OF 3 MONTHS! GOING BY THE REVIEWS IM NOT THE ONLY ONE WHO HAS BEEN A VICTIM OF THIS COWBOY OUTFIT.
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