Every review we hold for the MEANWOOD office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleElissia and her team are fantastic. The whole process from the initial viewing to now has been excellent. They're knowledgeable, friendly, supportive, and respectful. They are streets ahead of their competitors in terms of their professionalism. We have no intention of moving for a long time but if we ever do I'd use Alan Cooke lettings again and would recommend them any time.
Hilary · 16 October 2023
Agent replied · 30 October 2023
Thank you so much for such a kind review, so exciting to be moving into your beautiful new home. It's been a pleasure to help you.
★★★★★ 5/5
GoogleJonny has been an absolute hero during my purchase. You really felt that he cared and had your best interests at heart. I think it quite rare in this industry you find someone like him. Would recommend.
Jaclyn · 15 December 2025
★★★★★ 5/5
GoogleI highly recommend Alan Cooke, who sold our property for us .Elissia was outstanding, kept us updated at all times . Elissia contacted us out of hours to reassure us, due to issues with the buyers solicitors. Very professional friendly service from all the team. Always rang us back when they said they would.
I can't Thank them enough for their amazing service
If you are thinking of selling your home this the team you need to help you
Elissia Thank you so much for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Ian · 26 August 2021
Agent replied · 7 June 2023
Thanks so much Debbie and Ian, hope you are really happy in your new home!
★★★★★ 5/5
GoogleWhat can I say, real 5 star service. I would definitely recommend Elissia if your looking to sell your house.
Elissia is professional, friendly and efficient, she kept us up to date throughout the whole process, she was very accommodating, easy to contact and even responded to me out of hours and on days off to help fix the issues I was having with the solicitors. She definitely went above and beyond.
I also had a couple of dealings with micheal who again was lovely and helpful.
Can’t recommended these guys enough, so knowledgeable we really felt like we were in safe hands, a real pleasure to do business with.
Thanks again Elissia!PositiveResponsiveness, Professionalism
Sammy · 26 August 2021
Agent replied · 7 June 2023
Thank you so much Sammy, we hope you and the family are all really happy in your new home!!
★★★★★ 5/5
GoogleI found Elissia and the team very professional from the first meeting didn’t hesitate to choose another company , they have been very helpful in every way and felt any questions would be answered, they came back straight away any emails sent and advised correctly, to say moving house is stressful Elissia and the team did everything they could to minimise the worries , I would definitely recommend them ,
Beverley · 17 November 2024
★★★★★ 5/5
GoogleElissia is the solver of all problems, often you don’t even hear about the problem until after it’s sorted. The team is always available and brings knowledge and insight for all property related issues. Professionalism is always present. Would always recommend.
Nahla · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for such a lovely review!
★★★★★ 5/5
GoogleWe've been a landlord with Alan Cooke for many years. They have treated us well and all the tenants seem to have been happy.
We've also used Alan Cooke as a sales agent and they have been professional and communicative.
Problems happen, but with good communication, they have been resolved quickly. Well done, Elissia, Jonny, Hannah and the rest of the team.
Andrew · 15 August 2025
Agent replied · 7 June 2023
Thank you so much Andrew for such a lovely review! It’s been a pleasure dealing with you
★★★★★ 5/5
GoogleElissia and Jonny have been great. They have done a wonderful job for us. Elissia and her team are definitely the people you want when you're buying or selling (I have used them for both side of the transaction). It's often a stressful time and I found that the stress was removed by using Alan Cooke Estate agents. Highly recommend !!!
L · 16 June 2023
Agent replied · 23 June 2023
Thank you so much Lucy for such a lovely review!
★★★★★ 5/5
GoogleAlan Cooke have been managing my 3 properties in Leeds for the last year and a half, and indeed sold me 2 of them.
They are super efficient while being very comunicative and user friendly at all times. They have arranged refurbishments and taken care of any problems instantly, and arranged contractors at very reasonable prices.
I could not recommend them more highly for both sales and management.
Chadwick · 21 May 2025
Agent replied · 15 April 2026
Thank you so much for such a lovely review!
★★★★★ 5/5
GoogleVery happy with all aspects of Alan Cooke. From start to finish, I felt in good hands. Strong communication, great knowledge of the market & social media presence. Special thanks to Elissia For everything helping all through the process. Thank you
James · 28 July 2024
Agent replied · 25 August 2024
Thank you so much James for such a lovely review! All the very best for the future!
★★★★★ 1/5
GoogleRENTERS BEWARE. This is the worst estate agents I've ever dealt with (and I've dealt with a lot). If the 'director' doesn't like you, she will try to evict you.
As the other 1* reviews have mentioned, they’re not just passive aggressive, Elissa’s conduct is outright aggressive. (Have you ever dealt with a ‘professional’ who corresponds solely in ALL CAPS?)
They weaponise section 21 no-fault eviction notices if you make too many complaints to them (in our case we had issues with mould). Check your rights as you will have some!
They will also try to take parts of your deposit with wrongful claims (for us it was a bogus alarm code change).
Make sure you go through the TDS to get your full deposit back!
We did not move out until we were ready and got our full deposit back, don’t let them win.
Chhaya · 15 December 2024
Agent replied · 29 December 2024
Thank you for your review. It might interest you to learn that the choice to serve notice is purely the decision of the landlord, when the owner of the property you’re renting learns that you prefer to keep the property in a damp cold state as you don’t want to pay for heating (therefore breaching your tenancy) they may make the decision to ask you to leave. You left the property several months ago so very strange that you are sharing your feedback now. We hope in your new home you will be very happy and ensure to heat it so you don’t have similar issues. Warm regards from the team!
★★★★★ 5/5
GoogleJonny was a great help with the sale of my house. He guided me through the more stressful periods of which I was really grateful for. Thanks for all of your efforts with this sale.
Jack · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for such a lovely review Jack, we were delighted to help you
★★★★★ 5/5
GoogleAlan Cooke and Elissia were brilliant from the off, not your typical pushy agent and offered honest market advice which was refreshing. We would thoroughly recommend and wouldn't hesitate to use them again in the future. Thanks for all your help.
Dominic · 27 May 2024
Agent replied · 25 August 2024
Our pleasure Dominic. We have been delighted to sell for you and to you! We home you and your family will be really happy in your new home!
★★★★★ 5/5
GoogleJonny was very helpful through the buying process and if I come to selling my house I would go through him for sure! Highly recommended and not like other letting agents ive had poor experience with.
Fergus · 18 August 2024
Agent replied · 25 August 2024
Thank you so much Fergus for such a lovely review! We hope you are very happy in your new home!
★★★★★ 5/5
GoogleFrom beginning to end Jonny was fantastic. Of all the agents I have dealt with over the years he takes the top spot. So friendly, attentive and willing to go the extra mile. Thanks Jonny for a smooth buying experience.
Caroline · 27 May 2024
Agent replied · 25 August 2024
Thank you so much Caroline for such a lovely review! We wish you all the best with your new property!
★★★★★ 4/5
GoogleRented for 3 years with Alan Cooke. Always lovely staff, any major issues were always sorted promptly. Less urgent stuff was dealt with much more slowly, sometimes requiring a few chases. Overall very positive experience as a tenant.
Joe · 15 January 2026
Agent replied · 15 April 2026
Thank you for such an honest review Joe and your kind feedback.
★★★★★ 5/5
GoogleWe had a great experience selling with Alan Cooke Sales and Lettings. Elissia was proactive and enthusiastic throughout and had great levels of communication. We secured a sale quickly. We couldn’t recommend them highly enough. Thank you!!
Ian · 27 May 2024
Agent replied · 25 August 2024
Thank you so much for such a lovely review Ian! We hope you love your beautiful new home!
★★★★★ 4/5
GoogleJonny and Grace were always very helpful when working through the house-buying process - responsive to my queries and requests, and they were very good intermediaries among the various parties. Thanks to both!
James · 26 July 2024
Agent replied · 25 August 2024
Thank you so much that’s really lovely feedback. We hope you really happy in your new home!
★★★★★ 5/5
GoogleWe have recently bought our first home through Alan Cooke, who have been absolutely amazing and gone above and beyond from start to finish. I would like to pass on my thanks in particular to Jonny and Hannah who have been brilliant - I would definitely recommend them to anybody!
Cameron · 15 August 2025
Agent replied · 15 April 2026
Thank you so much Cameron for such a lovely review. We hope you are really happy in your new home!
★★★★★ 5/5
GoogleI couldn't recommend Alan Cooke more - Elissia and Michael were amazing with helping us purchase our new family home. They kept us regularly updated throughout, and we really accommodating with regular visits to the house. They seem to go the extra mile to make sure things are going smoothly. Thank you for making a potentially stressful time relatively stress free :)PositiveResponsiveness, Quality, Professionalism, Value
Kim · 26 August 2021
Agent replied · 7 June 2023
Thanks so much for such a lovely review Kim, we hope you and your family are really happy in your new home!
★★★★★ 5/5
GoogleExcellent service from the whole team at Alan Cooke from the moment I contacted them to sell my apartment. They valued at the price I wanted and found a buyer during a tough period (another agent had valued it a lot lower)!
A special mention for Jonny as he was fantastic throughout the whole conveyancing which was prolonged thanks to my awful solicitors but he kept the sale there and was always reassuring and knows his stuff. I would recommend these guys 100%. Thank you again Alan Cooke team
Zoe · 26 June 2024
Agent replied · 25 August 2024
Thank you so much Zoe, it was a pleasure handling the sale for you
★★★★★ 5/5
GoogleElissia has been amazing from the minute we started selling our house. Will definitely use her again and would recommend her over and over again. Thank you for all you have done.
Laura · 27 May 2024
Agent replied · 25 August 2024
Thank you so much for such a lovely review Laura! It’s been an absolute pleasure!
★★★★★ 5/5
GoogleAbsolutely smooth sailing service! We sold our family home and chose Alan Cooke as our sales agent. No regrets from start to finish Jeremy and the team were very professional, provided an excellent service, took time to listen, understand our specifications and curtail their service to our requirements.
We were offered our asking price within 48 hours of it going on the market, we excepted and it was a quick easy handover!
Thanks again to the Alan Cooke team.
Mir · 19 June 2023
★★★★★ 5/5
GoogleThank you for the great service. Jonny was always professional on viewings and was never late for anyone. Ellisia was great with the communication throughout and was always on hand when needed. She pushed through the sale and kept us up to date on all the progress. Would highly recommend.
Gavin · 9 March 2023
Agent replied · 7 June 2023
Thank you so much Gavin for such a lovely review. We hope you will be really happy in your new home
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