Trusted Agent profile · Marton-In-Cleveland
★★★★★
155 reviews across 1 platform
Marton Shopping Centre Stokesley Road, Marton-In-Cleveland, TS7 8DX
Harvey Brooks's office in Marton-In-Cleveland, at Marton Shopping Centre Stokesley Road, is rated 4.8 out of 5 across 155 reviews on 1 platform, including 155 Google reviews rated 4.8.
Every review we hold for the Marton-In-Cleveland office, from every platform, shown as written. First names only.
5/5
GoogleHarvey Brooks are an excellent company to deal with. I would recommend them to any of my friends, colleagues and family. They were efficient, pro-active and very responsive to any calls or emails. They kept me up to date throughout the selling process. A big thank you to Helen. Well done.
Thank you Andrew.
5/5
GoogleExcellent service, would definitely recommend. Helen was very helpful and professional. We are never moving again but if we do we wouldn't hesitate to use Harvey Brooks again. Thanks
Thanks Rachael
5/5
GoogleFrom the first meeting with Harvey, I felt Harvey Brooks were the estate agent to go with. I was correct as the whole sale took only five months. The team were very professional , I mainly dealt with Helen and Georgia, I always received feedback after every viewing and they also provided assisted viewing on our behalf. I would highly recommend Harvey Brooks .
5/5
GoogleExcellent service given in a sale which was not straight forward. I was regularly kept up to date and Helen kept chasing other people up in the conveyancing chain when nothing seemed to be happening. I would certainly use this company again.PositiveResponsiveness, Quality, Professionalism, Value
Hi Alan, thanks for your review. As you say, not the easiest of sales but we got there in the end :)
5/5
GoogleA fantastic experience buying my first house through Harvey Brooks. Very responsive to calls and emails. Faultless service. Thank you to all of them team who were always so kind and helpful but especially Georgia who handled my purchase. A no stress experience!PositiveResponsiveness, Professionalism
Thank you Emma. Happy New Home !
1/5
GoogleNil points from me. Dont rent from these people. They are an absolute joke of a company. Having rented properties for decades and dealt with many companies this has to be the worse i've ever come across. You can't ring them, they don't reply to emails. They have some strange process for applying for rental properties but dont explain it on their website! AVOID AVOID AVOID.....
Dear Jo, Thank you for sharing your feedback. We understand that the rental process can be frustrating, and we appreciate your patience as we work to ensure that we find the right tenants for our properties. To clarify, our team, including Laura and Helen at our Marton office, worked diligently to guide you through our rental procedures. It is our standard practice to require a credit check as part of the enquiry process, which is necessary to ensure a thorough evaluation of potential tenants. In this case, it appears that your enquiry could not proceed because we didn't receive consent for this check. Please know that we always responded to your emails and phone calls, and we have a detailed log of our communications with you. We take pride in our customer service and do our best to address every enquiry promptly and professionally. Given the high volume of rental enquiries we receive, it's crucial that we follow our established processes to provide the best service to our landlords. We understand that this can be disappointing. However, these procedures help us maintain a high standard of service for everyone involved. Thank you again for your feedback, and we wish you all the best in finding a suitable rental property.
5/5
GoogleA fantastic experience buying my first house through Harvey Brooks. Very responsive to calls and emails. Faultless service. Thank you to all of them team who were always so kind and helpful but especially Georgia who handled my purchase. A no stress experience!
Thank you Emma. Happy New Home !
5/5
GoogleThank you to Harvey, Georgia and especially Helen who sold our house. It was stressful towards the end but they were always there every step of the way. Would highly recommend to anyone selling their home.
Thanks Amy. Enjoy your new home.
1/5
GoogleTake offers for houses that have already had offers accepted. I get that it's ultimately the sellers decision but how are offers being made to the seller in the first place when they've accepted an offer already. No integrity from the agent or seller.
Hi John, we fully understand the house buying process can seem a little unfair and frustrating at times. As explained, we are legally obliged to submit all offers regardless of when they are submitted as per the code of conduct from The … More
5/5
GoogleHi All. I Was Looking to sell my parents home which has been a special place to my family. I decided to look at estate agents in my local area. After some research the name Harvey Brooks stood out. …
Thanks Ged.
5/5
GoogleHelen made buying my first home a completely stress & hassle free experience. Helen kept me updated throughout, & chased my solicitors on numerous occasions, to keep the process moving. I cant recommend this company & helen enough. Thank you helen!!PositiveResponsiveness, Professionalism
Thank you Alex. Enjoy your new home.
5/5
GoogleOur property had been on the market for a year with no movement - therefore we decided to change agents and chose Harvey Brooks. Harvey relaunched the property and sold it on the first viewing event. …
Thank you so much Sarah
1/5
GoogleI would avoid using this agent at all costs .The agent was entirely dishonest , not only agreed to sell the property to myself but also to another buyer. All legal and surveying costs were lost in excess of £1000 . If your considering buying or selling a property in Marton i'd highly recommend using a different agent.
Dear Itrat, Thank you for taking the time to leave a review, and I'm sorry to hear about your experience. We take all feedback seriously, but it's important to address the inaccuracies in your comments. First, let us clarify that we have never agreed to sell a property to two different buyers at the same time. In this particular case, we explained that the family members who owned the property chose to withdraw from the sale to you and proceed with another buyer. While we regret the inconvenience this caused you, we had to follow the vendor's instructions, as they have the ultimate decision-making authority. We've been in business for 16 years and have always operated with integrity and transparency. We do our best to help buyers navigate the complexities of home transactions, but sometimes there are circumstances beyond our control. Regarding your concern about legal and surveying costs, it's an unfortunate consequence when a sale doesn't go through. However, these are industry-standard risks that all buyers face. We understand your frustration, but the decision to switch buyers was not ours to make. We are disappointed that you felt the need to leave a 1-star review, especially since we spent many hours communicating with you and provided a very open and honest account about the situation both verbally and via email. All our interactions are logged, and we can assure you that we acted in good faith throughout.
5/5
GoogleA great service from Harvey Brooks. From initial valuation to completion I was kept informed of progress. Helen was an absolute superstar, thank you. I would definitely use this estate agency again in the future.
Thank you Helen :)
5/5
GoogleI approached Harvey Brooks after receiving a recommendation from a friend, I dealt with Harvey direct and he gave me the confidence that working with him would be straight forward and painless. Harvey and his team understood I was selling my family home and were sensitive to my situation and my desires for possible buyers. All the way through the process I was kept up to date with clear communication and couldn't ask for more. Thank you Harvey and team for making a difficult situation a lot easier.PositiveResponsiveness, Quality, Professionalism, Value
Hi Michael, thank you so much for review. All the best from everyone at HB.
5/5
GoogleI used Harvey Brooks to sell my property in Middleborough. The property had been empty a while due to covid and was a real worry to me because we live so far away from it. During the time the property was on the market the team at Harvey Brooks were so helpful, they visited to check on the property and helped me with any query I had. I could really rely on them to care and to help. They worked hard to sell the house and deserved the fee.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Emma. A positive outcome in the end :)
5/5
GoogleGeorgia Bunce of Harvey Brooks Estate Agency has to be the best Estate Agent I have ever dealt with. She is knowledgeable, kind, efficient and has the patience of a saint. She kept me informed when I was unable to contact my solicitor and answered all my calls and emails immediately. I would recommend Harvey Brooks to all my family and friends and would definitely use them, should I ever move again. I award them Five Gold Stars. Margaret WeirPositiveResponsiveness, Quality, Professionalism
Thank you Margaret. I'm so pleased we got there in the end. Georgia x
5/5
GoogleI had a very positive experience from start to finish selling my house with Harvey Brooks. I dealt with Harvey and he was very professional and helpful, nothing was too much trouble. The photos he took of my house were lovely. Georgia and all the team were there whenever I needed them and I sold my house quickly and the whole process was as hassle free as I could have hoped. If ever I was going to be selling or buying in the future I would certainly use Harvey Brooks again and I would highly recommend them. Thank you Harvey and all your great teamPositiveProfessionalism, Value
Thank you very much Sue. It was a pleasure helping you move home. We hope you enjoy your new property.
5/5
GoogleMy experience selling my house with Harvey Brooks was impeccable from start to finish. They are professional, responsive and friendly - nothing was too much trouble for them. I have to specifically mention Helen and Georgia and thank them for their incredible support during the process - they were always a phone call away if I needed anything and dealt with any issues swiftly and efficiently. Harvey Brooks has got to be the best estate agents in the area. I would highly recommend them and would use their services again in a heart beat. Thank you to the team at Harvey Brooks.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review Rachel :)
5/5
GoogleI sold my first property through Harvey Brooks Estate Agents - I experienced such an excellent service from start to finish. Professional, approachable and supportive staff. I will definitely use this company again in the future and recommend them to family and friends. A big thanks to Helen, Tracey, Georgia, Harvey and all of the fab team.
1/5
GoogleI had viewing and they kept me waiting for 15days. I did multiple follow ups, every time they asked me to wait as managing director need to make a decision as multiple people are interested to rent. Why they take many applications at once and ask people to wait? They are rejected my application based on my name ?
Thank you for taking the time to leave a review, and I’m sorry to hear about your experience. I understand your frustration with the waiting period and appreciate your patience throughout this process. Regarding your concerns, we received a high volume of applications for the property you viewed, and our Managing Director had to make a careful decision considering all the interested parties. This sometimes means a longer waiting time, which I realize can be inconvenient. However, I want to make it clear that your application was not rejected based on your name, race, or any form of discrimination. We evaluate all applications fairly, considering various factors to ensure we select the best tenant for the property and landlord. The final decision was based on those factors alone. I regret that you had to wait 15 days and apologize for any confusion or inconvenience caused by our communication during this time. We strive to keep all our applicants informed, but we could have done better in this instance.
5/5
GoogleProfessional, punctual and brilliant communication throughout the selling of our house. Viewings were well organised, and the complete process was stress free. Thank you to all the team!
Thank you so much Sara.
5/5
GoogleWe used Harvey Brooks twice, both times when the housing market was booming and estate agents were rushed off their feet. The team were always available to answer queries no matter how busy they were and ensured both our moves were as straightforward and stress free as possible. Considering moving is stressful and emotional enough they really helped reduce this. The photos of the house were incredibly professional and so beautiful I have no doubt that’s why we had so many viewings within the first few days. They also got it onto the market and on Rightmove within record time. Overall they provide an efficient, excellent quality service with fantastic communication at at a very competitive price. I wouldn’t hesitate to recommend them or use them again.
Thank you Jennifer. We hope you enjoy your new home.
5/5
GoogleGeorgia, Helen and team were friendly, prompt and helpful
Thanks Diane
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Harvey Brooks's Marton-In-Cleveland office has 155 reviews across 1 platform: 155 on Google.
Harvey Brooks Marton is rated 4.8 out of 5 across all 155 reviews, and 4.8 out of 5 on Google from 155 reviews.
Harvey Brooks Marton, Marton Shopping Centre Stokesley Road, Marton-In-Cleveland, TS7 8DX.
