Trusted Agent profile
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★★★★★
123 reviews across 2 platforms
106 High Street, Marlborough SN8 1LT
Part of McFarlane Sales & Lettings, see every office.
McFarlane Sales & Lettings's Marlborough office at 106 High Street is rated 4.4 out of 5 across 123 reviews on two platforms, including 82 Google reviews rated 4.8. The 41 Trustpilot count is for the whole business. Checked 9 October 2026.
McFarlane Sales & Lettings are an award winning local independent Estate Agents specialising in Residential Sales, Residential Lettings and Property Management. Established in 2004 and with over seventy years of combined experience, we have developed an extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We offer the traditional values you would expect from an established firm and combine these with the latest innovations in marketing, advertising and technology. Our two offices are located in prominent positions in the key towns and villages of Swindon and Cricklade and work closely together to cover these areas and their surrounds.
Every review we hold for the Marlborough office, from every platform, shown as written. First names only.
5/5
TrustpilotCricklaide Office - Tim and Christina
Tim and Christina - Cricklaide Office - Fantastic... Really great support helping with sale of family property. Communication, advice and understanding was first class. Kept us in the loop every step of the way. Fully recommend..
5/5
TrustpilotWe had seen many estate agents
We had seen many estate agents, however Anita cowley seems to be very helpful and went out of her way to book a viewing for us which was in the market quite new. She gives her personalised touch in all her advices at work. Perfect blend of knowledge and experience.
Dear Joy, thank you so much for your glowing review! We're delighted to hear about your positive experience with Anita. Her dedication to providing personalized service and sharing her expertise is something we take pride in. We're thrilled she could assist you with your viewing and we look forward to supporting you further on your property journey. Best Regards
2/5
TrustpilotPoor marketing practice
Macfarlands estate agents should be clear about health restrictions on retirement properties on their listings. It is a waste of purchasers time to view retirement properties to then discover that they are required to share their medical history with the lease holder.
5/5
TrustpilotAlways had great service when having to…
Always had great service when having to speak to any of the staff at Mcfarlanes. Tracy in particular who steals with the after sales is extremely helpful and friendly. L she is a pleasure to deal with. Ty
5/5
GoogleVery happy with the service received from McFarlane's for our sale; we worked with both Victoria and Christina who were professional, prompt and supported us with our queries as the sale progressed. When we encountered delays in the chain …
Thank you for your lovely review Paul, I will make sure your comments are passed across to Christina & Victoria!
5/5
GoogleThe team at McFarlane have been brilliant! Always quick to respond and incredibly helpful. Highly recommend them.
Hi Cailey, thank you so much for your glowing review. It really is appreciated.
5/5
TrustpilotGreat experience with the whole…
Great experience with the whole lettings team, very supportive and helpful, especially our property manager Tracy, who has supported us with everything we needed.
5/5
GoogleMcFarlane were the agents for the landlords from whom we rented our flat. They were always very efficient and charming. When we purchased the flat from the landlords Jo Costin was particularly helpful in smoothing the process.
5/5
GoogleMcFarlane were the agents for the landlords from whom we rented our flat. They were always very efficient and charming. When we purchased the flat from the landlords Jo Costin was particularly helpful in smoothing the process.
5/5
GoogleThank you very much to Jo Costin, for all the help in my sale/purchase/exchange. It has been very pleasant to deal with her and the firm. I well recommend Jo, for being so professional and easy to deal with, with a pleasant manner. With …
Thank you for your lovely review Clare, I will pass your comments across to our Marlborough team!
1/5
TrustpilotJust awful
Just awful. Didn't bother to even put up a for sale sign. Set up a friend to do a test viewing who said there wasn't much effort to sell the house. Then they come back to me saying I need to reduce the price - to hasten a sale so they can grab their commission. Sacked them in the end and appointed new agency.
5/5
GoogleA very efficient and professional Company. We would thoroughly recommend them. Our progresser Jo really went above and beyond on an extremely troublesome move. Thank you everyone
Thank you for taking the time to leave a review Sandra. I will make sure your comments are passed across to Jo.
5/5
GoogleWe purchased our house through McFarlane and Jo Costin was fantastic. Nothing was a bother and she kept us updated throughout. I would highly recommend them to anyone.
1/5
TrustpilotThese people are awful
These people are awful. One woman, who all the tradesmen that visit for to the numerous issues arising in their properties can't bear her. She is so passive aggressive and doesn't seem to realise that the tenants are paying for a service. We have rotten floorboards in the conservatory that was under an inch of water. Black mould keeps coming back over and over again. We can't wait for the tenancy to end. They are utterly terrible. Please avoid! They make you feel like they are doing a huge favour to fix the issues, that's their job!
1/5
TrustpilotAwful awful awful renting experience
Awful awful awful renting experience, avoid at all costs!
Hannah, Thank you for taking the time to write a review although I am surprised by the content. We do take feedback very seriously and use this to improve our services to all of our clients. However, I do think that the points you have raised do require further examination and comment. You mention that when you applied for the property the referencing process was an absolute nightmare. The referencing is undertaken by a third party independent referencing company, not McFarlane. The vast majority of tenants do not have any issues with the process, however, if you cannot supply all of the requested documentation or there is a negative issue with one or more of your references this can delay the process. You were asked to sign as having received the inventory prior to moving in to the property. You were also advised that you had 7 days to make any observations in relation to the property and annotate these on the inventory. After 7 days the inventory is closed and locked. You did not make any amendments to the inventory at all. You did email us almost a week after moving in to the property to advise of some issues you had with the property and requested that we investigate and resolve these. To give this some context, you contacted us at 1.29pm, we then spoke with the landlord and instructed the contractor at 1.50pm, you were then emailed at 2.24pm with an update on which contractors would be attending. When the engineer came out to look at the issue with the shower, despite you previously agreeing that they could use the management set of keys for access, they could not get in to the property as you had dropped the latch on the inner door, so this appointment had to be re-booked. You mention in your review that when you moved out of the property the issues you had raised on move in had not been recorded and a substantial sum had been taken from your deposit. As stated previously, although you were given 7 days to update your inventory on move in you did not make one amendment. There were several issue raised on your move out report, but the landlord agreed to undertake these works at his own expense and not charge you. The only deduction made against your deposit was for the property to be cleaned. As the property was professionally cleaned prior to you moving in, this is not an unreasonable request. You also mention that you had no choice but to pay for our errors. As stated, all that we have made a claim for is the cleaning of the property. You were advised that you could appeal this with the Tenancy Deposit Scheme and submit supporting evidence, but you chose not to do this. You did receive a rent increase of 8.3% after living in the property for 15 months, considering that over this period rents have increased between 10-15% and landlords mortgages have increased in excess of 50% again I do not think this unreasonable. Notwithstanding the above I do wish you the very best in your new home.
1/5
TrustpilotRenters Nightmare *Avoid*
We rented a property through McFarlanes and the service was sub par.
5/5
GoogleI used SLCA as Letting Agents for around six years and always found them to be most helpful in respect of regular property inspections, and more importantly paying rental payments promptly. They also have a good set of subcontractors who can be trusted to undertake any necessary remedial works. More recently I have used SLCA to sell a property. It was not the easiest property to sell due to its location however SLCA persevered until it was sold. I would have no hesitation in recommending SLCA as either Letting Agents or Estate Agents.
5/5
GoogleI used SLCA as Letting Agents for around six years and always found them to be most helpful in respect of regular property inspections, and more importantly paying rental payments promptly. They also have a good set of subcontractors who can be trusted to undertake any necessary remedial works. More recently I have used SLCA to sell a property. It was not the easiest property to sell due to its location however SLCA persevered until it was sold. I would have no hesitation in recommending SLCA as either Letting Agents or Estate Agents.
5/5
TrustpilotHighly recommended
As a letting agent, I can't recommend my experience enough.
5/5
GoogleThanks to all at McFarlane in helping us with our journey, especially Jo who has been most helpful 😀 recommended agent. …
Thank you so much for your review, it really is appreciated.
5/5
GoogleWe have recently done business with Shaun at SLCA Estate Agents highly recommend. Very professional and pleasure to work with. George- Whole In one Golf
5/5
GoogleWe have recently done business with Shaun at SLCA Estate Agents highly recommend. Very professional and pleasure to work with. George- Whole In one Golf
1/5
TrustpilotBetter of to damage the property, since will not get deposit back
Starting off they need need as much information as the bank need for a mortgage. then they have quarterly property inspections. after that when you move out it is mandatory to have the property professionally cleaned. getting your full deposit back is impossible. at the end got robbed £250.
1/5
TrustpilotNightmare agency for renters **avoid if you can**
My horrific rental experience with Mcfarlane is one i won't forget quickly.
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McFarlane Sales & Lettings's Marlborough office has 123 reviews across two platforms: 82 on Google, 41 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
McFarlane Sales & Lettings Marlborough is rated 4.4 out of 5 across all 123 reviews, and 4.8 out of 5 on Google from 82 reviews, checked 9 October 2026.
McFarlane Sales & Lettings Marlborough, 106 High Street, Marlborough SN8 1LT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.