Trusted Agent profile · Marlborough
★★★★★
129 reviews across 1 platform
20 High Street, Marlborough, SN8 1AA
Hamptons's office in Marlborough, at 20 High Street, is rated 4.8 out of 5 across 129 reviews on 1 platform, including 129 Google reviews rated 4.8.
Every review we hold for the Marlborough office, from every platform, shown as written. First names only.
5/5
GoogleWe were very pleased with the service and regular communication from Millie who certainly helped to ensure a challenging purchase was completed effectively.
Hi Ian! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience!
2/5
GoogleDon't use Hamptons!! We have been hugely disappointed. We chose Hamptons as they have offices in several other areas and thought they would have good reach. They sold the house (although it was priced to sell), but the disorganisation and incompetence in their office is staggering. After the first showing we came back to find the front door was unlocked! Upon issuing the keys to the photographer they omitted to say we had an intruder alarm! When we were sent the draft brochure we asked that some pictures were changed as we were unhappy with them - it got published anyway, without our sign off and the Pièce de résistance... We had said we didn't want a "for sale" sign up as we didn't want everybody in the local to know our business, yet as soon as we exchanged contracts, an oversize post card with a big photo of our house dropped though the letterbox with the title "Sold in Marlborough" We were truly shocked, I can't believe that such a big agency can operate in this way. And what did they say when I complained? "well it's in our terms of business" - They could have asked!!!! I'll never use Hamptons and would advise you not to bother either
5/5
GoogleKaren Speechley at Hamptons was brilliant, nothing was too much trouble and she made my move very easy. I’d recommend Hamptons and Thank you Karen
5/5
GoogleThe lettings department were all very helpful, in particular Ms Snoddy who showed extremely good customer service, and all her help felt genuine and well wished. We have had a wonderful experience finding and securing our next rental property through Hamptons.
Thank you for taking the time to leave us a review! We take great pride in our people and the high level of customer service they provide, so are delighted to hear you had such a positive experience with Emma and the team. We hope you are settling well into your new home and would like to thank you again for providing us with your feedback.
1/5
GoogleWe were one of 15 sealed bidders on house which we won and were over the moon even though we offered more then its actual worth then to be told a few days later that supposedly another buyer knocked on the door of the house and bought it for cash. This has been the worst experience ever.NegativeProfessionalism
5/5
GoogleClaire Dwyer and the rest of the team at Hamptons were extremely helpful, communicative and professional during their assistance with the sale of our house in October of 2020. Nothing was too much trouble; Claire even went so far as to give her time on a day off. We are very grateful for the excellent service.PositiveProfessionalism
5/5
GoogleI have used Hamptons for nearly 20 years both as letting agent and for managing my property. I have always found them helpful, and have valued their guidance. Property maintenance has been made very much less stressful for me and I have had two particularly good contacts in this respect: Adam Mickish three years ago and my current contact Ashley Jeanes.
5/5
GoogleI recently had the pleasure of dealing with Claire Dwyer at Hamptons as part of a house purchase. Claire and the rest of the team were fantastic throughout and extremely helpful with any queries I had. Super responsive and very professional. I would highly recommend Hamptons Marlborough.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBrilliant customer service from everyone at Hamptons. From the very first viewing of our house to now we have had brilliant service from every person we've dealt with. thank you!
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear the team have provided you with a 5* service. Thank you again!
5/5
GoogleHamptons Marlborough have recently sold my cottage. Claire worked extremely hard to overcome the many challenges along the way. I am very grateful Claire and all the staff at Marlborough who have gone above and beyond to offer first class service from start to finish.PositiveProfessionalism
1/5
GoogleDreadful lettings department.
Hi there. We are extremely sorry to hear about this. Please would you send an email to Customercare@hamptons.co.uk with your contact details and we will do our best to make it up to you.
5/5
GoogleGeorgina Swinford could not have been more helpful when I continually contacted her re liaising with Tenants. Expect the Exceptional this is Georgina!
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you had such a positive experience with our property management team. We take great pride in our people and are thrilled to hear that the advice and support Georgina offered had such a positive impact on your experience. Thank you again!
5/5
GoogleHamptons have been our agents now for the last 4 years and we have received an excellent service at all times from the team in Marlborough. Ashley and Karen have been a huge help in managing our property and are a pleasure to work with, always promptly answering any queries we have.
5/5
GoogleWe recently bought a house through Hamptons and they were brilliant. Jaime helped us realise that this was the house for us and then quickly secure it to make our relocation smooth. The team were great throughout the process, pro-active, great communication and very professional. Thank you all! Thoroughly recommend.
5/5
GoogleJust amazing service from this company. The Marlborough Hamptons office have been absolutely fantastic over the last 5+years helping us with our rental properties. Jenny K was fab in the days she was there now Karen S is now being such a star. Very happy with the service
5/5
GoogleI simply cannot fault the professional yet friendly and efficient service of Hamptons Estate Agents and that of Jo Cole and Claire Dwyer in particular. The service they gave us more than exceeded our expectations.
5/5
GoogleKaren provided an absolutely fantastic service when helping us move recently. She made the process extremely simple, nothing was too much trouble and communication was top notch. A great experience, Hamptons are highly recommended.
5/5
GoogleExcellent company would highly recommend. They dealt with the letting and the sale of my property at the same time. Fulfilled their role to the highest standards. I would certainly use Hamptons again. Thank you.
5/5
GoogleHamptons have been great at going above and beyond. Responding to queries promptly and professionally, with an emphasis to what is important for their customer.PositiveResponsiveness, Professionalism
5/5
GoogleFantastic Service particularly from Karen S. However all staff I dealt with went above and beyond to enable to move in within 2 days of viewing the property. Highly recommended using Hamptons.
5/5
GoogleWorking with Claire from Hamptons was a fantastic experience, took what is normally a very stressful experience and made it a breeze. Highly recommended!!!PositiveResponsiveness, Professionalism
5/5
GoogleI have been so impressed with the service provided. Hamptons have been highly professional and very efficient. I couldn't have asked for more from them.
5/5
GoogleI have both bought and sold property through Hamptons and have always had excellent individual and proactive service. Very impressed and would recommend for all types of property and all budgets.
3/5
GoogleResponded within 24 hours of my online enquiry but are yet to deliver what they promised several days earlier. .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Marlborough office has 129 reviews across 1 platform: 129 on Google.
Hamptons Marlborough is rated 4.8 out of 5 across all 129 reviews, and 4.8 out of 5 on Google from 129 reviews.
Hamptons Marlborough, 20 High Street, Marlborough, SN8 1AA.
