Every review we hold for the Marlborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe initially chose Hamptons as they were selling the property we were after. We did talk to another couple of agents but I was impressed with Andy when I met him and that swung our choice. I found him personable and straight forward, and anticipated he would be honest with us, and that proved to be the case. It was a tricky sale and in total it took us 9 months to sell but that was down to the market. Whenever I had concerns, for example I didn't like the photo of the front of the house, they were addressed quickly and I felt our views remained important to Andy, Johanna, Frances and Stephanie, and the rest of the team, even after we signed of the dotted line. They always responded quickly to emails, WhatsApp messages and phone calls and were consistently polite and helpful.
The market has been pretty poor and our initial high rates of viewings faltered in the late summer and I did wonder if they had their eye on the ball, but we had a review and my confidence was renewed and indeed we got the successful offer very shortly after that.
The cottage we have bought was put under offer twice before we were proceedable, both times the sale fell through, and Andy kept us informed of the situation whilst maintaining the confidentiality of other clients. He pushed hard to get us to exchange of contract when our buyers were being held up by various factors and worked extremely well with our solicitors. It felt very positive that Andy seemed to be nearly as pleased as us on the day we exchanged.
Buying and selling property is more stressful than it needs to be, the system urgently needs reviewing and updating, but our experience has show Hamptons to be strong performers, reliable, pleasant to deal with and straightforward. We would certainly recommend them.
Karen · 16 March 2026
Agent replied · 16 April 2026
Thank you for choosing Hamptons and for taking the time to share your positive experience! We strive to provide excellent service and are glad that our team went above and beyond to make sure your needs were met. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had good service from Johanna and the team right through from getting a probate valuation to selling my father's house. They and we were realistic about the amount of work required to modernise it in setting a guide price, but ultimately achieved a very good price for the house in good time. Communication was good thoughout the process. Thank you to all the team.
Madeleine · 2 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! It was a pleasure working with you and your family throughout the process. We are so glad everything went smoothly and we were able to get a great price for your father's house. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAs far as experiences go when looking for a new property, I can't fault Hamptons Marlborough! From start to finish it was efficient, very prompt and extremely helpful. From the start Isabella was very helpful in facilitating the move. Both Isabella and Laura ensured accuracy and efficiency, coupled with being friendly, this alleviated the undue stress that comes with such experiences. Thank you!
Matthew · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! Our team at Hamptons Marlborough strives to provide top-notch service to all our clients. We're delighted to hear that your experience was efficient, prompt, and stress-free. Isabella and Laura are valued members of our team who always go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe really enjoyed working with Hamptons in Marlborough on our recent purchase - and that's not a sentence I've ever written about an estate agent before! But they were exceptional. Communication was excellent, Frances was never more than a phone call away and always helpful, we were able to view the property regularly without any hassle, and the actual purchase process was the most relaxed I've ever known. Five stars all round!
Jim · 14 May 2025
Agent replied · 11 August 2025
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleIn December 2024 my wife and I completed the purchase of our new home via the selling agent, Hamptons. From start to finish we found the entire process was conducted in a thoroughly professional manner. We were kept up to date with all developments and we cannot fault the service that we were given by Johanna Cole and her team, it was exemplary.
We both felt that Johanna went way beyond our expectations with regard to contact, appointments and facilitating our needs, this was coupled with a warm and positive approach. Thank you to all at Hamptons Marlborough, great job, well done.
Richard · 2 January 2025
Agent replied · 9 January 2025
Hi Richard, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleWe had a very positive experience with Hamptons Estate Agency in Marlborough, even though they were acting on behalf of the sellers rather than as our own agent.
Throughout the process, we mainly worked closely with Andy, who was consistently helpful, cooperative, and professional, and brought a genuinely warm personality to every interaction.
Andy communicated clearly, was proactive in keeping things moving, and was always willing to answer questions or provide updates when needed. His professional and approachable manner made what can often be a stressful process feel much smoother. Thank you, Andy.
We really appreciated Hamptons support and would not hesitate to recommend them. We would happily suggest Hamptons to anyone looking for a reliable and professional estate agency.
Lucia · 2 April 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your positive experience with Hamptons Estate Agency! We are thrilled that Andy provided such exceptional service during the selling process. Our team is dedicated to making the process as stress-free as possible, and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleA big thank you to Frances and the team at Marlborough Hamptons for making our house finding and moving experience as pain free as it could be. They were always on hand to give an update or answer any questions that we had, generally responding in literally minutes. Should we ever move house again, Hamptons will be our first port of call. Thanks again.
John · 12 May 2025
Agent replied · 13 June 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleKaren and the team were very helpful in finding my first ever rental. They suggested a different area from my original search criteria, which produced the perfect property for me. Definitely worthy of 5 stars.
Chris · 16 February 2026
Agent replied · 16 April 2026
"Thank you for the great review! We are glad we were able to help you find your perfect rental. We always strive to go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIzzy was great, she guided us throughout the whole tenancy application process. She was very quick to answer any questions or queries we had and we couldn’t be happier with the service. Thank you!
Ellie · 18 January 2026
Agent replied · 25 January 2026
Thank you for your kind words! We are thrilled to hear that Izzy provided such excellent guidance during your tenancy application process. Our team takes great pride in providing exceptional service and we are glad we could make your experience a positive one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe’ve been working with Hamptons on the Lettings side for heating and plumbing maintenance/repairs for a while now. Always a really friendly/professional bunch to deal with, especially Karen and would highly recommend them to any landlord looking for an agent to look after their property.
Matthew.
Advanced heating services.
Matthew · 30 June 2025
Agent replied · 11 August 2025
Thank you for your kind words, Matthew! We take pride in providing top-notch heating and plumbing maintenance/repairs for landlords, and it's great to hear that our team, especially Karen, has been professional and friendly. We appreciate your recommendation and look forward to continuing to serve you. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAn excellent service; carried out in a friendly and professional way. Izzy went out of her way to be helpful and answered all our questions. Thank you.
Gina · 18 January 2026
Agent replied · 25 January 2026
Thank you for your kind words! We pride ourselves on providing excellent service with a friendly and professional approach. We're thrilled to hear that Izzy went above and beyond to help and answer all your questions. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIn a process that, after 38 years lasted 18 months and after one abortive sale and two aborted purchases, we finally completed both. During this time of extreme stress and hiatus, Andrew was brilliant, encouraging and clear in his counsel and his advice. He has our thanks and without hesitation, our recommendation.
Jolyon · 8 April 2025
Agent replied · 11 August 2025
Thank you so much for your kind words. We are so happy to have been able to help you navigate through such a stressful time. Your recommendation means the world to us. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a fantastic experience with Hamptons Marlborough from the very beginning. The whole process was smooth and communication was excellent throughout. Izzy really took the time to understand exactly what we were looking for and went above and beyond to help us find the right property. We’re incredibly impressed with the level of service and very grateful for all the support. Highly recommended.
Beata · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! Our team at Hamptons Marlborough is dedicated to providing our customers with exceptional service, and we are thrilled to hear that we exceeded your expectations. Thank you for choosing us and for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe team at Hamptons were supportive and responsive throughout our house purchase, making our first move in 24 years as smooth as possible. Thank you Andy and Stephanie!
Julia · 26 November 2025
Agent replied · 26 December 2025
Thank you for your thoughtful review! We are so happy to hear that our team was able to help make your first move in 24 years a smooth and stress-free experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAndy was extremely knowledgable, helpful and patient, despite repeated harassment by my wife, and made the process as frictionless as possible. He made this fraught process as enjoyable as possible.
Martin · 27 October 2025
Agent replied · 26 December 2025
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Andy's expertise and patience made your process as seamless as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI managed to buy a stunning property through Hamptons, Marlborough. All the staff were extremely helpful but in particular, Millie Hubner went above and beyond to assist with the complicated house sale. Millie was so incredibly patient and helpful and nothing was too much trouble. In particular, when she said she would find something out and get back to me, she always did so I never had to chase her. A credit to the already amazing team and I hope to purchase another property through Hamptons, Marlborough soon. Thank you so much to Mille and all the team for your patience and for making what usually is a stressful purchase into something memorable.
Simon · 18 June 2023
Agent replied · 17 June 2024
Thank you for your wonderful review Simon. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleExcellent service from Hamptons Estate Agents, Marlborough. Having sold our home of 30 years we were shown a beautiful property by Agent Andrew Llywelyn. Andy was extremely professional and knowledgeable during our first, and only, viewing that we decided to put forward our offer that same day which I’m pleased to say was accepted and we will complete this week! We can’t thank Andy enough for all his advice and support throughout the whole process. Thanks to Andy’s support the everything went seamlessly! Thank you so much Andy.
Elena · 12 February 2025
★★★★★ 5/5
GoogleGreat support from the team who were patient and consistent and eventually sold our property without any glitches. Huge thanks to Andy and team!
Kathini · 27 October 2025
Agent replied · 26 December 2025
Thank you for the amazing review! We are thrilled to hear about your positive experience with our team. It was our pleasure to assist you and we wish you all the best with your property sale. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe were the buyers of a property being sold through Hamptons Marlborough. We were very impressed with the service and Millie Hubner was superb. She was totally professional throughout and we had full confidence in her and the process. She has excellent people skills and we trusted her from the outset, all the way to getting the keys! All together a first class service and I would not hesitate to recommend Hamptons and Millie to others.
Ian · 18 June 2023
Agent replied · 17 June 2024
Thank you for your wonderful review Ian. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleBy far the best agent we worked with. Andrew was amazing and always very helpful in answering anytime we had any questions.
Mimoza · 10 September 2025
Agent replied · 24 September 2025
"Thank you for the kind words! We are thrilled to hear that you had a positive experience with our agent, Andrew. We believe in providing exceptional customer service and are grateful for your trust and support. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have bought and sold many houses both professionally and personally over the years and i can honestly say Hamptons Marlborough have been a pleasure to deal with.
All the staff i have dealt with have been extremely pleasant and professional but i must single out my main point of contact , Claire Dwyer has been a breath of fresh air and very understanding to my particular requirements .
David · 18 June 2023
Agent replied · 17 June 2024
Hi David! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience!
★★★★★ 5/5
GoogleWe have recently sold our property with Hamptons Marlborough and they have been fantastic from start to finish. Selling a property when living overseas comes with its difficulties but Becky went above and beyond for us on many occasions to help us make it happen. She is an absolute asset to the branch and we couldn’t be more grateful to her.
We would definitely recommend their services
Jeremy · 18 June 2023
Agent replied · 17 June 2024
Hi jeremy, we are delighted that you enlisted Hamptons Estate Agents Marlborough and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
GoogleBrilliant team . Particularly Andy who goes above & beyond
Emily · 27 October 2025
Agent replied · 26 December 2025
Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with our team, especially with Andy. We are lucky to have him on our team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOur experience of Hamptons, and the reason we are leaving 5 stars is two fold. One, that they were the only agency to call with a prospectively interesting house - which turned out to be the one we are living in - and two, because of Izzy …
The · 16 January 2026
Agent replied · 25 January 2026
Thank you so much for your glowing 5-star review! We are thrilled to hear that our team, specifically Izzy Moreton, was able to exceed your expectations and help you find the perfect home in record time. We are proud to have employees like … More
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