Hamptons Marlborough reviews

★★★★★ 5/5

Google

Karen from lettings does above and beyond and clearly excellent at her job and an asset to Hamptons. Karen has helped us move a few times and on both occasions made the whole process much easier. Would recommend due to the service you receive

Lou · 16 February 2026

★★★★★ 5/5

Google

Couldn't fault Hamptons' lovely team, their efficiency and proactivity. They were the agent for the recent purchase of my property and if I ever decide to sell up, I expect they will be my first port of call. Suitably impressed!

Kate · 16 March 2026

★★★★★ 5/5

Google

We've been using Hamptons now since February, dealing with the Marlboroigh branch in the beginning until we were allocated a Property Manager who works between Marlborough and I think Chippenham? (Sorry Ashley, I should know). We wanted to view the property at very short notice, this was made possible with a quick evening call to their out of hours service who were so fantastic dealing with my panicked rush to get a viewing in, and from the off was impressive as we came from a small local run letting agency that didn't offer such an out of hours service. The next morning we called the local branch and they were so kind to juggle things around so we could get in to view the property that morning around our busy schedules and theirs! Both agents were incredibly friendly and Ed was well versed in the process and had all the answers to our questions and so we took the property practically on the spot as we had fallen in love! The whole team in the office made the whole moving/paperwork process very comfortable and i felt confident they had everything in hand, they even liased with the Third Party Inventory firm to make sure we could get in early enough to coincide with picking up our removals van, all went smoothly and the property was ready as promised and all finishing touches and changes were done for when we moved. Since moving in, we were allocated our very own Property Manager Ashley, (again such a service didn't exist with our previous agency) who everytime I have a question, or a problem with maintenance, Ashley is right there on hand to help. She is efficient, responsive, friendly and a pleasure to deal with, we even end up discussing pets and weddings! I cannot recommend Hamptons more, they provide a friendly, professional and efficient service that from what I have experienced so far in the 6 months we've been using them, is exactly how an Estate Agent's should be run. People often don't realize how important it is when privately renting to have a good lettings management team, it can make living in your home hell at times or an absolute breeze... So.. THANK YOU ASHLEY AND THE TEAM AT HAMPTONS IN MARLBOROUGH for our positive experience so far :)

Christine · 18 June 2020

★★★★★ 5/5

Google

We have rented our property through Hamptons for over 5 years and cannot recommend them highly enough. A HUGE thank you to Karen in the Marlborough office who has never let us down. She is extremely professional, helpful and we’ve never had a gap with renting the house. Nothing is too much and Karen has helped us enormously through a very challenging time with evicting our tenant recently - a service we didn’t sign up for but Karen advised us very well throughout the process. Thank you Karen - we can’t recommend you enough! Sally and Adam

Adam · 18 June 2020

★★★★★ 1/5

Google

The staff here are an embarrassment. £2350 for a rental and living in the place since November has been one issue after another. Toilet rocks when sat on (sent a man over to do the job who the Landlord knows, fixed for two days then back to rocking), drain the bath and the shower fills up with the bath water, our power source is used to run the power of other cottages in the area. As we travel on business, a switch trips (obviously from overuse of power) and we are told to switch it back on... as we weren't there, someone hooked up an illegal power source - strolled onto the property without permission into our back garden, very dangerously covered the source with a plastic back and the wire ran right around the property everything everywhere! No way of finding out how much oil we use as it's in next doors back garden... problem after problem! Property management - Ashleigh Her response to everything is she'll speak to the landlords. It's been 5 months and she's still speaking to the landlords when told to copy us into the emails sent across, she says she forgot. My feeling is that the landlord is too intimidating and demanding that nothing will get sorted through hamptons because they don't think about the people having to endure the property! Legal action is now being taken for the distress, anxiety, illegal actions and the right to have peaceful enjoyment in our own home. Now for a property that we'd be paying £1000 for the two of us would be a problem, the amount of problems in this property is disgusting and Hamptons should be ashamed of themselves for allowing the Landlords to have broken numerous conditions of the contract and failing to have reasonable excuses. If you call leakages, plumbing issues, illegal electric cables running around the house, powering up other houses, not having any clue of how much oil we are using up, very bad carpentry issues (even after the rectification from the carpenter) - "snagging issues" I really think that's very insulting... the process has been frustrating and refusal of a digger coming to dig up our back garden was the only refusal we have given. It was innapropriate for the people Hamptons sent out to come to do the jobs at 7.50am - 8am.

Dani · 19 June 2019

★★★★★ 5/5

Google

After a very frustrating and disappointing experience with another agent, we moved to Hamptons after being impressed by their proactive approach and Johanna's visit to see the property helped reassure us we would be in good hands in this …

Charity · 16 January 2026

★★★★★ 5/5

Google

Cannot recommend Hamptons highly enough. Their service is absolutely brilliant from start to finish. We had previously listed with another estate agent in the area but after 5 months with not a single offer we decided to move to Hamptons and sold after a week. Ollie is absolutely brilliant, he constantly kept us updated with what was happening and regularly went above and beyond to make sure everything went through smoothly. Hamptons and Ollie in particular far exceeded our expectations of what an estate agent would do! Thanks to all :)

Katy · 19 June 2018

★★★★★ 5/5

Google

Big thanks to the Marlborough team, specifically Andrew Llewelyn and Johanna Cole who consistently went above and beyond throughout the entire sale process. Excellent support and guidance throughout the whole process. Pleasure to work with them and actually will miss the communication. Cannot recommend highly enough.

Simon · 27 October 2025

★★★★★ 5/5

Google

Many thanks to the Marlborough team who have been very supportive during the sale of my wife’s parents’ house. We really appreciated their professionalism and approachability and their excellent response times whether by e-mail, phone or WhatsApp.Thanks very much to all involved

Peter · 26 November 2025

★★★★★ 5/5

Google

Hamptons gave us a great experience , we have needed to rent after selling before but the guys at Marlborough are way out in front , a special mention for Rosie as she was so professional and managed to sort us the house we wanted so quickly as we had given her very little time , well done , Karen was great too in getting the admin sorted , Cheers guys . Dave

Dave · 19 June 2019

★★★★★ 5/5

Google

Hamptons have looked after our property for over 10 years when we moved to Australia, and we couldn’t be more happy with how they have looked after us as well as our home in England …

Wendy · 16 December 2025

★★★★★ 5/5

Google

We received excellent service from Isabella, incredibly professional, polite and actually listened and communicated in a caring and thoughtful way (which seems rare for lettings agents in these parts). Superstar!

Sven · 18 January 2026

★★★★★ 5/5

Google

Having rented properties for years I am a firm believer it is all about the person managing your property and not the firm. Ashley Jeanes has been exemplary in her management of my converted barn in Marlborough. Thorough, balanced approach of tenant vs landlord, efficient and pro-active. I would have absolutely no hesitation whatsoever in recommending using Ashley in this vein. Hats off. Carl Rigby

Carl · 18 June 2020

★★★★★ 5/5

Google

Faultless service from start to finish. They went out of their way (a particular thanks to Karen Speechley) on a number of occasions to ensure everything went smoothly and were both professional as well as personable to deal with. Excellent and highly recommended.

Henry · 18 June 2023

★★★★★ 5/5

Google

A thousand thanks to Karen and her colleagues for finding the perfect home for us. Everything was done efficiently, and any questions we had were answered straight away - making an often stressful life event a smoother process. Will definitely recommend highly!

Kenna · 18 June 2023

★★★★★ 5/5

Google

Good service, responsive and helpful with buyers. Kept us informed the whole time with a tricky sale!

Ruth · 16 March 2026

★★★★★ 5/5

Google

I rented through Hamptons for 6 years, Karen Speechley was amazing on the lettings team I can't thank her enough for the time we rented. the property's were managed to High standard and any problems were always sorted quickly and efficiently. would recommend Hamptons to family and friends the best company I have ever been with. Claire vevers.

Claire · 9 December 2020

★★★★★ 5/5

Google

I highly recommend Hamptons who sold my property. Rebecca Curtis in Sales is exceptional. She went over and above to help push my sale through. Nothing phased her, she is an excellent communicator, always up to date on information, clear on the process and next steps. I was truly blown away by the service she provided, I will actually miss speaking to her daily… thank you Rebecca and the rest of the team. You made it so much easier. Grateful beyond words.

Claire · 18 June 2022

★★★★★ 5/5

Google

I cannot fault the service I received from Hamptons in any way. I was really impressed with the way I was communicated with, any promise to get back to me was kept, and as our buyers lived abroad and in a different time zone this was not an easy task. Sending the staff to the house before the property was marketed was a great idea, it meant the staff actually knew what they were talking about. Johanna and her team did a first class job, thank you .

Tom · 18 June 2022

★★★★★ 5/5

Google

I rented through Hamptons for 6 years, Karen Speechley was amazing on the lettings team I can't thank her enough for the time we rented. the property's were managed to High standard and any problems were always sorted quickly and efficiently. would recommend Hamptons to family and friends the best company I have ever been with. Claire vevers.

Claire · 18 June 2020

★★★★★ 5/5

Google

Very good communications and worked hard between Christmas and New year to get my house rented out

Mark · 18 January 2026

★★★★★ 5/5

Google

Claire Dwyer has been wonderful to work with throughout our search and really got to understand what we're looking for. Her professionalism, communication and cheerfulness were greatly valued. I also feel that she genuinely cares about helping clients. I greatly respect the fact that she's clearly representing the sellers' interests at all times - as it should be! - as it was never at the expense of helping us with finding the right home and supporting us through the process of buying. Estate agency at its best.PositiveResponsiveness, Quality, Professionalism

Clare · 27 August 2021

★★★★★ 5/5

Google

My husband passed away recently and I had been in touch with Emma at the Marlborough office to look out for a property rental for me. Both Emma and Amber were both pro-active and were extremely pleasant to deal with. They found me a lovely property in a short timescale as my current landlady was being very unsympathetic towards me. They were both professional and responsive and extremely helpful and also showed me lots of empathy because of my circumstances. I would highly recommend and wouldn't hesitate to use them again in the future. They were amazing! Thank you both so much!PositiveResponsiveness, Professionalism

Deborah · 27 August 2021

★★★★★ 1/5

Google

My mother and I went to see a property yesterday with Hamptons in Marlborough. My mother lives approximately 80 miles away and I live about 30 miles away. For this reason both of us spoke at length to the sales person regarding the condition of the property prior to the viewing. We were both told it was in good condition this is important as my mother is downsizing and doesn't want to do any major works. We were both therefore pretty appalled to walk into the property and identify major cracks through the walls. At this point we were told a survey had been done and structural works were required. At this point we both walked out of the property as we feel we had been misled and had wasted a whole day involving significant travel to view a property that was not as described. I would have expected better from Hamptons.

James · 18 June 2023