Trusted Agent profile · Marlborough, Wiltshire
★★★★★
166 reviews across 1 platform
20 High Street, Marlborough, Wiltshire, SN8 1AA
Part of Hamptons International, see every office.
Hamptons International's office in Marlborough, Wiltshire, at 20 High Street, is rated 4.8 out of 5 across 166 reviews on 1 platform, including 166 Google reviews rated 4.8.
Every review we hold for the Marlborough office, from every platform, shown as written. First names only.
5/5
GoogleJust moved into a property they had advertised, when needed they answered quickly and as expected. Thanks again
Thank you for choosing our property and for your glowing review! We are thrilled to know that we were able to meet your expectations and provide prompt assistance whenever needed. We appreciate your business and look forward to making your stay with us even more enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHamptons Marlborough is only estate agent who you can deal with in area. I am very impressed with lettings team ( Rosie, Karen,Emma, Ed, Ashley) Highly professional, friendly, enthusiastic and fast. Well done! Thank you very very much for all your hard work. X
Thank you for your review. Customer service is very important to us and we are thrilled to see the team provided you with a 5* service. We take great pride in our people and are especially pleased to hear that Rosie, Karen, Emma, Ed and Ashley have been the best agents you have dealt with in the area. Feedback of this kind is greatly appreciated and we look forward to sharing it with the team. Thank you again.
5/5
GoogleHamptons were just brilliant. Found me a buyer in a few days, managed the process proactively so we exchanged in a handful of weeks. The photos and write up were stunning! 10/10
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure a smooth and efficient process for our clients. We appreciate your feedback and hope to work with you again in the future. Kind regards, Lucy, Hamptons Customer Care.
1/5
GoogleMy mother and I went to see a property yesterday with Hamptons in Marlborough. My mother lives approximately 80 miles away and I live about 30 miles away. For this reason both of us spoke at length to the sales person regarding the condition of the property prior to the viewing. We were both told it was in good condition this is important as my mother is downsizing and doesn't want to do any major works. We were both therefore pretty appalled to walk into the property and identify major cracks through the walls. At this point we were told a survey had been done and structural works were required. At this point we both walked out of the property as we feel we had been misled and had wasted a whole day involving significant travel to view a property that was not as described. I would have expected better from Hamptons.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to have not met your expectations on this occasion. We would like to apologise for your wasted journey, and in this instance, we recognise that we did not ensure the whole team had the full facts which in turn were not passed on. We take any and all complaints very seriously and I am grateful to you for bringing your concerns to my attention. We can assure you that this is an isolated incident and hope to still be able to help your mother find a suitable home
5/5
GoogleThe team at the Marlborough branch have been brilliant especially Rosie, Karen, Ashley who I have been dealing with from property searches to moving in day.. All the team there have been professional, friendly, good communication throughout.. a very good service all round.
Thank you for leaving us a review. It is fantastic for us to receive such positive feedback about the team in Marlborough, particularly that communication was to a high standard and the team were professional and friendly. Thank you again, we look forward to sharing your review with Rosie, Karen, Ashley and the whole team.
5/5
GoogleThe team at the Marlborough branch have been brilliant especially Rosie, Karen, Ashley who I have been dealing with from property searches to moving in day.. All the team there have been professional, friendly, good communication throughout.. a very good service all round.
Thank you for leaving us a review. It is fantastic for us to receive such positive feedback about the team in Marlborough, particularly that communication was to a high standard and the team were professional and friendly. Thank you again, we look forward to sharing your review with Rosie, Karen, Ashley and the whole team.
5/5
GoogleAttentive and professional team. I would certainly use them again.
Thank you for your kind words! We are thrilled to hear that our team provided attentive and professional service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe worked with Callum and experienced a seamless transaction. He is extremely professional, understood exactly what we were looking for and found it. We will definitely consider Hamptons International for our next move and give them high marks for service and communication before and after our move.
Dear Colleen, thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Callum and everyone else involved at Hamptons International in Marlborough. Many Thanks.
5/5
GoogleKaren and her team dealt with our tenancy very efficiently and kept us in the loop throughout the process. Very happy with the service.
Thank you for the great feedback sarah. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Marlborough was exceptional. The team will be pleased to read your review!
5/5
GoogleHamptons Marlborough is only estate agent who you can deal with in area. I am very impressed with lettings team ( Rosie, Karen,Emma, Ed, Ashley) Highly professional, friendly, enthusiastic and fast. Well done! Thank you very very much for all your hard work. X
Thank you for your review. Customer service is very important to us and we are thrilled to see the team provided you with a 5* service. We take great pride in our people and are especially pleased to hear that Rosie, Karen, Emma, Ed and Ashley have been the best agents you have dealt with in the area. Feedback of this kind is greatly appreciated and we look forward to sharing it with the team. Thank you again.
5/5
GoogleThe team at the Marlborough branch have been brilliant especially Rosie, Karen, Ashley who I have been dealing with from property searches to moving in day.. All the team there have been professional, friendly, good communication throughout.. a very good service all round.
Thank you for leaving us a review. It is fantastic for us to receive such positive feedback about the team in Marlborough, particularly that communication was to a high standard and the team were professional and friendly. Thank you again, we look forward to sharing your review with Rosie, Karen, Ashley and the whole team.
5/5
GoogleAshley Jeanes is a very professional person to deal with - helpful - understands our needs when we have any problems and does come back to you when you need answers- If your dealing with Ashley your in good hands
Thank you for leaving us a review. We take customer service very seriously and as such are delighted to hear Ashley provided you with a 5* service. Thank you again, we look forward to sharing your review with the team.
5/5
GoogleIt's been a pleasure working with Hamptons. I'd recommend them highly for there help with our move. Emma is very professional and coludnt have done a better job making us feel comfortable and welcome. Highly recommended
Thank you for taking the time to leave us a review. Customer service is very important to us and we are delighted to receive such positive feedback about your experience. We take great pride in our people and look forward to sharing your review with Emma and the team!
5/5
GoogleKaren at Hampton's in Marlborough has been superb. Very professional throughout from viewings to negotiating and arranging everything with the landlady to get us in on a very tight timescale. Couldn't ask for more. Hampton's in general (Ashley and the workers who have been out) have been prompt and resolved anything and everything immediately so really pleased and thoroughly recommended.PositiveResponsiveness, Professionalism
5/5
GoogleRegarding a rental Amber Greaves in Hamptons' Marlborough office, Wilts, provided my family with first class efficient service. Despite a difficult brief everything proved smooth sailing. Thank you Amber. Highly recommend Hamptons - members of my family have used them on and off for 40 years both as landlords and tenants.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleKaren and the team provided a first class experience throughout. Operationally Hamptons appear to be very professional and forward thinking - ID checks using open banking didn't half reduce the form filling, for example! Communication via WhatsApp has meant any queries are quickly dealt with. All in all, I would highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleAmber was fantastic from the start of our search for a property to setting up in the new house. The whole process was professional and clear, with every effort to make the process as painless as possible. I would recommend going through Hamptons everytime and thank you Amber for all your support and hard work.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI rented a property in central Marlborough through Hamptons for just over three years, and I found all the staff I dealt with throughout that time - from initial viewings to checking in, to ongoing maintenance requirements and right through to the end of tenancy processes - to be extremely professional and efficient. I would particularly like to mention Karen (Lettings Administrator) and Ashley (Property Manager) who are both very friendly and helpful, and a real credit to the company.
Thank you for your review Nikki, we are delighted to hear the Marlborough team have provided you with such a high level of service, especially Karen and Ashley. In particular it is wonderful to hear the service was consistently positive throughout and we look forward to sharing your feedback with the team.
5/5
GoogleJo and the team in Marlborough are excellent. Our sale was handled by Jo and Sarah, but the whole team really are impressive. No matter who answers the call, you give them your name and they immediately know who you are, what you are ringing about, and even more importantly they are already up to speed with progress. The whole team are dedicated, professional and very driven. We had a number of issues during our sale, all of which were overcome by Jo and the team. We have now exchanged, and due to complete very soon, all thanks to this great team. We have moved home at least 18 times over the years, and I can state with authority that Jo and her team have dispelled the myth that "All Estate Agents are the same" These guys really are the best.
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Jo and the team in Marlborough have had such a positive impact on your experience. It is particularly fantastic to hear that the team were professional, driven and supportive throughout. We take great pride in our people and look forward to sharing your review with the whole team, thank you again!
5/5
GoogleI would like to say a huge thank you to Karen and the team for their upmost professional and fully supportive attitude in their assistance in helping me find a property to rent. A special thanks to Karen for her support and assistance. I will always recommend the team at hamptons to everyone who asks me, and I will always use them. Stuart.
5/5
GoogleWe have been renting a beautiful property through Hamptons Marlborough for nearly three years now and couldn't be happier. Apart from being up to date with all current legal requirements (annual gas/electricity reviews, safety & regulation etc) of renting, there is a 24/7 channel of support for all services or assistance that might be needed. We have a great relationship with our Hampton property manager - Karen - who helps mediate a balance between ourselves and our landlord, lends an ear to any complaints or suggestions and is always willing and ready to help. Couldn't recommend Hamptons higher - they're great!
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. It is particularly great to hear that the team were always on hand to offer you such important support and advice. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
5/5
GoogleI hope this letter finds you in the best of your health and spirit. I thought of dropping you a thank you note for your amazing services. We are 100% satisfy with your service during the last 2 years that we rented with you. I will recommend your services further to my circle of friends and family. I would like to thank you as well to all the staff that was dealing with us and all the professionals that you work with. Kind regards and all the best. Nana Sol & Family
Thank you for your well wishes and taking the time to leave us a review. Customer service is very important to us and we are delighted to receive such positive feedback about the service our Marlborough team has offered you. It is particularly fantastic to hear that the team have been professional and supportive during your experience with us, we take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
5/5
GoogleI hope this letter finds you in the best of your health and spirit. I thought of dropping you a thank you note for your amazing services. We are 100% satisfy with your service during the last 2 years that we rented with you. I will recommend your services further to my circle of friends and family. I would like to thank you as well to all the staff that was dealing with us and all the professionals that you work with. Kind regards and all the best. Nana Sol & Family
Thank you for your well wishes and taking the time to leave us a review. Customer service is very important to us and we are delighted to receive such positive feedback about the service our Marlborough team has offered you. It is particularly fantastic to hear that the team have been professional and supportive during your experience with us, we take great pride in our people and look forward to sharing your review with the whole team. Thank you again!
5/5
GoogleWe have been renting a beautiful property through Hamptons Marlborough for nearly three years now and couldn't be happier. Apart from being up to date with all current legal requirements (annual gas/electricity reviews, safety & regulation etc) of renting, there is a 24/7 channel of support for all services or assistance that might be needed. We have a great relationship with our Hampton property manager - Karen - who helps mediate a balance between ourselves and our landlord, lends an ear to any complaints or suggestions and is always willing and ready to help. Couldn't recommend Hamptons higher - they're great!
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that the team had such a positive impact on your experience with us. It is particularly great to hear that the team were always on hand to offer you such important support and advice. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
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