Every review we hold for the Marlborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving rented properties for years I am a firm believer it is all about the person managing your property and not the firm. Ashley Jeanes has been exemplary in her management of my converted barn in Marlborough. Thorough, balanced approach of tenant vs landlord, efficient and pro-active. I would have absolutely no hesitation whatsoever in recommending using Ashley in this vein. Hats off. Carl Rigby
Carl · 7 October 2019
Agent replied
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Ashley and has had such a positive impact on your experience with us. It is particularly fantastic to hear Ashley has been pro-active and provided you with an exemplary service. We take great pride in our people and look forward to sharing your feedback with the team. Thank you again!
★★★★★ 5/5
GoogleI found Hamptons easy to work with from the outset. Using WhatsApp to easily maintain 2 way contact made life very straightforward.
Andrew worked hard on our behalf when the process became a little fraught and …
Jonathan · 13 October 2025
Agent replied · 13 April 2026
Thank you for taking the time to leave such a positive review! We are thrilled to hear that our use of WhatsApp and our dedicated team helped make the process easier for you. We are always here to work hard on your behalf and are delighted … More
★★★★★ 5/5
GoogleFaultless service from start to finish. They went out of their way (a particular thanks to Karen Speechley) on a number of occasions to ensure everything went smoothly and were both professional as well as personable to deal with. Excellent and highly recommended.
Henry · 1 May 2023
Agent replied · 30 July 2023
Thank you for your wonderful review Henry. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleGood service, responsive and helpful with buyers. Kept us informed the whole time with a tricky sale!
Ruth · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! Our team is dedicated to providing excellent service and ensuring a smooth transaction for all of our clients. We are thrilled to hear that we were able to keep you informed and make your sale a success. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI rented through Hamptons for 6 years, Karen Speechley was amazing on the lettings team I can't thank her enough for the time we rented. the property's were managed to High standard and any problems were always sorted quickly and efficiently. would recommend Hamptons to family and friends the best company I have ever been with. Claire vevers.
Claire · 10 December 2020
Agent replied · 9 December 2024
Thank you for leaving us a review. It is fantastic to hear Karen has provided such a high level of customer service and as such you would recommend our services further. Feedback is very important to us and we look forward to making Karen and the team aware of your review, thank you again.
★★★★★ 5/5
GoogleI cannot fault the service I received from Hamptons in any way. I was really impressed with the way I was communicated with, any promise to get back to me was kept, and as our buyers lived abroad and in a different time zone this was not an easy task. Sending the staff to the house before the property was marketed was a great idea, it meant the staff actually knew what they were talking about. Johanna and her team did a first class job, thank you .
Tom · 30 July 2022
★★★★★ 5/5
GoogleI highly recommend Hamptons who sold my property. Rebecca Curtis in Sales is exceptional. She went over and above to help push my sale through. Nothing phased her, she is an excellent communicator, always up to date on information, clear on the process and next steps. I was truly blown away by the service she provided, I will actually miss speaking to her daily… thank you Rebecca and the rest of the team. You made it so much easier. Grateful beyond words.
Claire · 30 July 2022
★★★★★ 5/5
GoogleHave been impressed from the very start with the service of the Lettings team. We were originally with a different agent but Emma came to visit us and we switched to Hamptons. Our property was tenanted very quickly and the service from everyone has been outstanding. We would definitely recommend Hamptons in Marlborough to anyone! Thank you to Emma and team.
Ray · 7 October 2019
Agent replied
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and are particularly delighted to hear that the service has been outstanding, we look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleHave been impressed from the very start with the service of the Lettings team. We were originally with a different agent but Emma came to visit us and we switched to Hamptons. Our property was tenanted very quickly and the service from everyone has been outstanding. We would definitely recommend Hamptons in Marlborough to anyone! Thank you to Emma and team.
A · 31 July 2019
Agent replied
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service. We take great pride in our people and are particularly delighted to hear that the service has been outstanding, we look forward to sharing your review with them. Thank you again!
★★★★★ 5/5
GoogleI rented through Hamptons for 6 years, Karen Speechley was amazing on the lettings team I can't thank her enough for the time we rented. the property's were managed to High standard and any problems were always sorted quickly and efficiently. would recommend Hamptons to family and friends the best company I have ever been with. Claire vevers.
Claire · 10 January 2020
Agent replied
Thank you for leaving us a review. It is fantastic to hear Karen has provided such a high level of customer service and as such you would recommend our services further. Feedback is very important to us and we look forward to making Karen and the team aware of your review, thank you again.
★★★★★ 5/5
GoogleVery good communications and
worked hard between Christmas and New year to get my house rented out
Mark · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are always willing to go the extra mile for our customers, even during the busiest times of year. We are glad we were able to successfully rent out your house. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA thousand thanks to Karen and her colleagues for finding the perfect home for us. Everything was done efficiently, and any questions we had were answered straight away - making an often stressful life event a smoother process. Will definitely recommend highly!
Kenna · 1 December 2022
Agent replied · 30 July 2023
Hi Kenna! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
★★★★★ 5/5
GoogleClaire Dwyer has been wonderful to work with throughout our search and really got to understand what we're looking for. Her professionalism, communication and cheerfulness were greatly valued. I also feel that she genuinely cares about helping clients.
I greatly respect the fact that she's clearly representing the sellers' interests at all times - as it should be! - as it was never at the expense of helping us with finding the right home and supporting us through the process of buying. Estate agency at its best.PositiveResponsiveness, Quality, Professionalism
Clare · 25 August 2021
★★★★★ 5/5
GoogleMy husband passed away recently and I had been in touch with Emma at the Marlborough office to look out for a property rental for me. Both Emma and Amber were both pro-active and were extremely pleasant to deal with. They found me a lovely property in a short timescale as my current landlady was being very unsympathetic towards me. They were both professional and responsive and extremely helpful and also showed me lots of empathy because of my circumstances. I would highly recommend and wouldn't hesitate to use them again in the future. They were amazing! Thank you both so much!PositiveResponsiveness, Professionalism
Deborah · 25 August 2021
★★★★★ 5/5
GoogleIf you are looking for a Property in Marlborough our the surrounding area we are very happy to recommend Claire Dwyer for her excellent service. From being flexible over initial viewings, due to the changing restrictions and travel issues, help and guidance on the area, all the way through to the final Exchange and Completion Claire was very professional and followed up on all the issues keeping us fully informed of developments and progress on the purchase. We are both extremely greatful for the effort and support provided by Claire throught the whole of the purchase process and very happy to recommend her to others.PositiveResponsiveness, Professionalism
Andrew · 21 June 2021
★★★★★ 5/5
GoogleVery good and knowledgeable + easy to deal with. Good communication and great local experience from Jo Cole who was especially helpful.
Richard · 13 November 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We take pride in providing excellent customer service and ensuring a positive local experience. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleAll the staff at Hamptons Marlborough (sales and rentals) are polite, warm and engaging, and helpful. A good group of people.
Very efficient and personal in handling our search for a rented property up to the point of securing one. Then, when the system took over for legals, references etc, this paper process became a little impersonal and, not having rented for a very long time, we felt a little discomfort. An email, setting out exactly what would happen when, would have been helpful. It may be that, as Hamptons were only instructed to find a tenant and were not managing the property, there was a little gap in communication.
A minor issue - overall we had a very good experience and would recommend them.
Marcus · 31 December 2022
Agent replied · 30 July 2023
Hi there Marcus, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleJust moved into a property they had advertised, when needed they answered quickly and as expected. Thanks again
James · 13 November 2025
Agent replied · 13 April 2026
Thank you for choosing our property and for your glowing review! We are thrilled to know that we were able to meet your expectations and provide prompt assistance whenever needed. We appreciate your business and look forward to making your stay with us even more enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have been working with Hamptons for the past 7 years. I have worked with many other Estate/Lettings agents prior to this and I have to say none come close to Hamptons in terms of friendliness, professionalism and overall knowledge of their industry.
The Residential Lettings department who I deal with daily are always on the ball. I deal with several tenants and landlords every day and hear nothing but praise for all the residential lettings team and especially Ashley Jeanes who is my regular contact and first point of contact for both tenants and landlords when any maintenance issues arise. Nothing is too much trouble and every situation is dealt with swiftly and efficiently which means happy tenants and happy landlords!
Stuart · 10 March 2020
★★★★★ 5/5
GoogleHamptons Marlborough is only estate agent who you can deal with in area.
I am very impressed with lettings team ( Rosie, Karen,Emma, Ed, Ashley)
Highly professional, friendly, enthusiastic and fast. Well done!
Thank you very very much for all your hard work.
X
A · 30 July 2020
Agent replied
Thank you for your review. Customer service is very important to us and we are thrilled to see the team provided you with a 5* service. We take great pride in our people and are especially pleased to hear that Rosie, Karen, Emma, Ed and Ashley have been the best agents you have dealt with in the area. Feedback of this kind is greatly appreciated and we look forward to sharing it with the team. Thank you again.
★★★★★ 5/5
GoogleHamptons were just brilliant. Found me a buyer in a few days, managed the process proactively so we exchanged in a handful of weeks. The photos and write up were stunning! 10/10
Jacob · 16 May 2025
Agent replied · 3 June 2025
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure a smooth and efficient process for our clients. We appreciate your feedback and hope to work with you again in the future. Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 1/5
GoogleMy mother and I went to see a property yesterday with Hamptons in Marlborough. My mother lives approximately 80 miles away and I live about 30 miles away. For this reason both of us spoke at length to the sales person regarding the condition of the property prior to the viewing. We were both told it was in good condition this is important as my mother is downsizing and doesn't want to do any major works.
We were both therefore pretty appalled to walk into the property and identify major cracks through the walls. At this point we were told a survey had been done and structural works were required. At this point we both walked out of the property as we feel we had been misled and had wasted a whole day involving significant travel to view a property that was not as described.
I would have expected better from Hamptons.
James · 30 July 2022
Agent replied · 30 July 2023
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to have not met your expectations on this occasion. We would like to apologise for your wasted journey, and in this instance, we recognise that we did not ensure the whole team had the full facts which in turn were not passed on. We take any and all complaints very seriously and I am grateful to you for bringing your concerns to my attention. We can assure you that this is an isolated incident and hope to still be able to help your mother find a suitable home
★★★★★ 5/5
GoogleThe team at the Marlborough branch have been brilliant especially Rosie, Karen, Ashley who I have been dealing with from property searches to moving in day.. All the team there have been professional, friendly, good communication throughout.. a very good service all round.
A · 30 July 2020
Agent replied
Thank you for leaving us a review. It is fantastic for us to receive such positive feedback about the team in Marlborough, particularly that communication was to a high standard and the team were professional and friendly. Thank you again, we look forward to sharing your review with Rosie, Karen, Ashley and the whole team.
★★★★★ 5/5
GoogleThe team at the Marlborough branch have been brilliant especially Rosie, Karen, Ashley who I have been dealing with from property searches to moving in day.. All the team there have been professional, friendly, good communication throughout.. a very good service all round.
Helen · 30 July 2020
Agent replied · 30 July 2023
Thank you for leaving us a review. It is fantastic for us to receive such positive feedback about the team in Marlborough, particularly that communication was to a high standard and the team were professional and friendly. Thank you again, we look forward to sharing your review with Rosie, Karen, Ashley and the whole team.
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