Thomas Jackson reviews

★★★★★ 5/5

Google

It has been a pleasure purchasing our new flat with Thomas Jackson. A very friendly service with good communication including weekly update calls. I was able to view the flat with the really helpful agent from my 1st viewing on several occasions after my offer was accepted prior to completion... it all felt a very personal service... thank you Alex, Hannah, Ellie & all at Thomas JacksonPositiveResponsiveness

Lucinda · 26 October 2021

★★★★★ 5/5

Google

. The service Thomas Jackson provided during the sale of our flat was exceptional. They were professional, responsive and supportive throughout the whole process.A big thank you to Anne for her constant updates and attention to detail. …

Margaret · 16 April 2024

★★★★★ 5/5

Google

Thomas Jackson Estate Agents were very helpful, knowledgeable and friendly throughout my house selling experience and they were always at the end of the phone to offer advice which led to a quick and successful sale. I would definitely use them again for any buying or selling of a property.

Gerald · 18 June 2023

★★★★★ 5/5

Google

I would recommend Thomas Jackson Estate Agents to anyone. Samantha & Kelly were always helpful, patient , efficient & kind, even when we had a problem after completion. I had less to do with Alex, but he also was pleasant & helpful on the phone. My thanks to you all, you are a great team.PositiveResponsiveness, Quality, Professionalism, Value

Carol · 26 October 2021

★★★★★ 5/5

Google

Friendly and proficient staff with a good sense of humour. Helped push my purchase through as quickly as possible, providing a strong bridge between myself and seller. Very accommodating post-purchase with contractors needing to collect keys etc. My best experience with an estate agent yet and would definitely use again. Thank you Darren, Kelly and teamPositiveResponsiveness, Quality, Professionalism

Guy · 18 June 2021

★★★★★ 1/5

Google

The property we purchased was an ex rental and had been left with furniture, a stenna stairlift and a garden full of rubbish, white goods and a tv. The vendor (I am told) was an elderly man who hadn't sold a property before, therefore needed help. We were very clear that we wanted the house and garden cleared before contracts were exchanged. Sam at Thomas jackson took on the responsibility of helping him out and arranged for the house to be emptied, but on checking, the garden was still full of rubbish and the stenna stairlift was still in the property. My partner spoke to Alex and was told that as the stairlift is electrical the scrapman couldnt remove it. My partner said as he is an electrician he'll disconnect it and leave it outside for the guys to take away. Regarding the garden I spoke to Sam (and also told her that we wanted the stairlift gone to which she said ok) about it still being full of rubbish, so they arranged for the scrapman to come and clear it, but this couldn't be until after contracts were exchanged. We went ahead and exchanged contracts and the men came the following week to collect the rubbish. They were told to only collect certain things, so we were left with a load to get rid of ourselves. We paid the scrapmen £30 to just get rid of what was left. He did to ring sam twice, but his calls werent answered. He was also told to leave the stairlift, I just couldn't understand this as my partner and I had both told Alex and Sam we wanted it gone, he even showed me the text message he sent to Sam, shall I take the stairlift to which she replied, no, leave it. He kindly arranged for someone to collect it. I phoned Thomas Jackson and got through to Sam. I wanted to tell them that I was upset with the way the house had been left, (and having to pay £30) especially after we had told them we wanted these things gone and were told that they would be. She was rude, argumentative and patronising. She told me that she was told we would get rid of the stairlift and that she had told the scrapman to clear the garden and sighed that the man should have got in touch with her and she'd have given the ok. I said that he did try to call. There was no offer of giving me £30. I explained several times that my partner said he would disconnect the stairlift and leave it for the guys to take and she was adamant that we told them we would dispose of it. I said to her that I told you I wanted the stairlift gone and you said ok, to which she denied and told me that my partner spoke to Alex and said he would get rid of it himself and because that was after our conversation that superseded me! In the end she passed the buck to Alex. So I asked Alex what my partner had told him he was going to do with the stairlift? Of course he said disconnect it and leave it for the scrapman outside. The whole way along the sale there was miscommunication and the end just topped it off. I have to say Alex and Darren were helpful.NegativeProfessionalism

Michelle · 18 June 2022

★★★★★ 5/5

Google

Darren was amazing. Unlike other agents he kept in touch from registration to properties coming onto the market and knew exactly what we were looking for. Lucky for us a sale feel through on a property we offered on and the very same day it was all tied up to us. Pretty smooth process with the sale which was pretty quick in the current conditions. Darren even communicated with our broker direct when the offer was agreed. He is a great asset to Thomas Jackson. Thanks again Gemma

Gemma · 18 June 2022

★★★★★ 4/5

Google

This is our fourth time with Samantha, Alex, Darren and the team. Buying and selling during Covid and stamp duty holiday has been difficult with longer waiting times with solicitors due to the sheer amount of transactions during this period. As ever, Samantha remained professional keeping everything together and without her on the case, things would have fallen through. She worked extremely hard to keep both seller and buyer calm and to liaise with other parts of the chain. Alex and Darren were kind and helpful and managed to clinch a good price on our sale and were always responsive and helpful when everyone has been under pressure. Our sale was slightly more complicated and without this team onboard, it probably would not have happened. There were some tiny glitches however with staff training, but these were resolved by the manager. The senior staff at this branch always aim to provide a supportive experience, they are cheerful and informative, keeping you updated from beginning to end, whilst helping to make the whole experience less stressful. In my experience, this is not easy with a larger firm which is why we returned to once again to Thomas Jackson. As a seller, you will be offered advice to sell your home and as a purchaser they will show you properties that suit your lifestyle and budget. You don’t want to be trawling round hundreds of unsuitable properties and as a seller you want to be able to sell your property at the right price on the market. They are polite and courteous and work hard. Communication is always good. There experience and expertise has been second to none and I would definitely recommend to others. A special thanks to Samantha, Alex and Darren, this year has been hectic for us all and often people do not appreciate the efforts made by estate agents to get a property through from start to finish. Thank you for your help, Sue and the whole familyPositiveResponsiveness, Professionalism, Value

Sue · 18 June 2022

★★★★★ 5/5

Google

Thomas Jackson have been a fantastic agent for our recent house sale - they took on our property after it had already been on the market for some time elsewhere. Thomas Jackson took a different and much more personable approach, and we felt that they genuinely cared about us and our house. This ultimately led to lots more viewings than what we had had with other agents, ending with a smooth sale. All of the staff that we spoke to were great, but we are particularly grateful to Casey and Anne. They both kept us informed at every step, and we never had to chase them for information. They were friendly and helpful and we would highly recommend their services. Thank you Thomas Jackson for getting us through a long and often difficult sale, you really made all the difference.

Nicola · 16 April 2025

★★★★★ 5/5

Google

The flat I bought was up with 2 agents, one a well known high street chain and Thomas Jackson. I chose to go with the latter and when my offer was accepted, that’s when the magic really happened! Thomas Jackson are always on the end of the phone and I feel that communication is one of their best features, this is a family run business in it’s finest. They will always respond to calls/emails, give advice, chase and help wherever they can in a friendly and professional manner. If I was buying/selling again in this area I would without a doubt use them and know you won’t regret using them too.

Katie · 16 April 2025

★★★★★ 5/5

Google

Very pleased with the work done by Hannah and the team so far. Hannah has been very helpful and friendly, making the task of renting much easier. Thank you!

Milly · 16 April 2025

★★★★★ 5/5

Google

I absolutely wholeheartedly recommend Thomas Jackson. Having used Sam and her wonderful team for both a previous rental and now two successful house sales I wouldn’t use anyone else. Thomas Jackson are and experienced and professional team. But more importantly to me they’re a small business with heart. So often estate agencies lack soul and are part of bigger groups. Sam has kept the charm of a small business and understanding clients on a personal level and mixed it with the professionalism and expertise of a well established larger chain. A local small business that’s female owned makes it even more of a winner for me! I genuinely wouldn’t use anyone else. An absolute gem of a Thanet business.

Rebecca · 18 June 2023

★★★★★ 5/5

Google

We had a very good experience with Thomas Jackson Estate Agents in Margate. Anne and Darren and the whole team were incredibly professional, kind and helpful. The whole process was smooth and they were present and available throughout and always ready to answer any questions or give us advice. I couldn’t recommend them enough! We want to say a big thank you to you all, we managed to buy out first home after years of struggles and we’re very grateful. Simona & Harry

Simona · 18 June 2023

★★★★★ 5/5

Google

We have been dealing with Thomas Jackson for a long time and have found them to be one of the best letting agents in the area. If there is a problem or issue they have sorted it out quickly in a professional manner. Thank you Sam! 👍 …

E · 18 June 2021

★★★★★ 5/5

Google

We recently purchased our home through Thomas Jackson, and the experience was exceptional. Their professionalism stood out throughout the process, as they consistently followed up on transactions, provided weekly updates, and coordinated with our solicitor to ensure we met the deadline. Their commitment to excellent customer service made the entire process smooth and stress-free. I highly recommend Thomas Jackson to anyone looking to rent or buy a home, they truly go above and beyond! Glory

Glory · 16 April 2025

★★★★★ 5/5

Google

The service from Thomas Jackson was first class. Darren and Sam went out of their way to help us through a stressful buying experience and bring it to a successful conclusion, I really appreciated the personal touch that you just don’t get with the bigger estate agents. We will definitely be using them in the future and highly recommend them.

Alison · 22 August 2023

★★★★★ 5/5

Google

We’ve recently completed the sale of a property in Margate with Thomas Jackson. Their service really is worth the 5 stars. Client focused, responsive, available and supportive throughout. Particularly impressed with Anne, their sales progressor, who really worked tirelessly to ensure we successfully reached completion. Would highly recommend if you’re looking for an independent, family run agency who deliver what they promise.

Olivia · 10 August 2025

★★★★★ 5/5

Google

The Thomas Jackson team were very friendly. They offered us advice when we asked for it, and they communicated on a regular basis to keep us in the loop about the sale of our house.

Lindsey · 11 June 2025

★★★★★ 5/5

Google

Hannah was fantastic during the whole process, really prompt in responding to emails and answering lots of questions to us. Would highly recommend

Kieran · 16 April 2025

★★★★★ 5/5

Google

Excellently run family business, with an exceptional honest team to deal with. Nothing was too much trouble, during a very stressful sale and purchase - cannot thank Sam and her team enough for all of their help.PositiveResponsiveness, Professionalism, Value

Helen · 26 October 2021

★★★★★ 5/5

Google

Samantha and her team were amazing to deal with. They helped me sell my father’s house due to his ill health. They were very understanding and supportive through the entire process. Highly recommended and they have reaffirmed my faith in estate agents !

Lee · 16 April 2024

★★★★★ 5/5

Google

The personal service that I received by Sam, Alex and her staff has been outstanding over the last eight year since I bought my property in Palm Bay, Margate. The team has been extremely thoughtfulness and professional in the rental and current sale of my home. Alex kept me up to date through each stage of the chain regularly and didn't mind me contacting the office at any time. I felt that they were totally invested in the outcome of the sale as much as I was. I would recommend this unique family run business if you want a personal service. Although I'm no longer in the area I feel that I'm leaving old friends but will be keeping in touch. Ms P Lindo - December 2017

Patricia · 19 June 2018

★★★★★ 5/5

Google

I just bought my new home through Sam at Thomas Jackson Estate Agents. The service we got from the moment we first met Sam was efficient, warm, honest and truly felt like she was aiming for an even and happy outcome for both the vendor and me the purchaser. We had a horrid experience with Miles and barrs who seem ruthless and obsessed with pushing the prices up higher and higher doing closed bids and fear tactics. Not the case in the slightest With Thomas Jackson! Thomas Jackson is what all estate agents should aspire to be like. We had our offer accepted within a day of offering and completed 12 weeks later. AMAZING. Thank you so so much Sam and Thomas Jackson. Couldn't be happier. X : ))

Amy · 19 June 2018

★★★★★ 5/5

Google

Buying a home, especially as a first time buyer can be extremely stressful and overwhelming. The team at Thomas Jackson made the whole process less stressful. They were on hand to answer all of my questions (no question was a silly question) and kept in touch with me throughout the whole process. I felt I was their number one priority and that they really cared.

Michelle · 16 April 2025