Every review we hold for the Margate office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat can I say apart from the most amazing service from the team at Thomas jackson from the start we dealt with Darren that was brilliant and went out of his way to help EVEN OUT OF HOURS then was past on to Anne and she worked so hard to keep us updated and chase others such a pleasure to speak to and so helpful would not hesitate to use again and much better service than other estate agents thanks again
Dayle & Maria
Dayle · 5 July 2025
Agent replied · 23 October 2025
Thank you so much for taking the time to leave us a 5 star review. We're thrilled to hear you had such a positive experience and truly appreciate your kind words about Darren and Anne. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleI have just purchased a property through Thomas Jackson .
I have been so impressed with all the help, support , advice and professionalism from the whole team .
This sale presented some trials and tribulations along the way however the team supported and assisted through every step going above and beyond .
I would personally like to thank Casey / Anne / Darren / Sam and the team .
I would have no hesitation in working with Thomas Jackson again and wish them a successful business going forward .
Ruth · 16 April 2025
Agent replied · 25 October 2024
Thank you Ruth for your fabulous review of our sales team, we are delighted to have been of assistance with your purchase, whilst your purchase had its fair share of hurdles we are so thrilled to have got your transaction over the line. Wishing you all the best from Sam, Darren, Casey and Anne.
P.S. Thank you for the chocolates.
★★★★★ 5/5
GoogleThe Team at Thomas Jackson took over from another local estate agents when my late Mums house was failing to get the interest that it deserved, and couldn't have been more pleased with the difference! Friendly, honest, and incredibly helpful, they managed to arrange an impressive amount of viewings, finally finding the perfect buyers for my Mums house. A very professional family business, who give a much more personal touch than the other bigger estate agent chains, and happy to recommend them extremely highly! Thank you Anne, Darren, Casey & Sam for making a very difficult time so much easier, and wishing you all the VERY best for the future!
Andy · 9 November 2025
★★★★★ 5/5
GoogleThank you for making my first time buying experience a great one. Casey was very quick to get a viewing arranged and answered any questions I had with regards to the property promptly, Anne then kept me informed throughout the whole process right up until completion and was very on the ball!
Very responsive to emails and phone calls always answered/returned quickly. When it comes to selling (hopefully not for a long while!) I will be back in contact. Thanks guys!
Liam · 2 August 2025
★★★★★ 5/5
GoogleSamantha and her team have done what it said on tin. We got the usual 3 estate agents round to view and value our property. 2 large estate agents and a small independent ( Thomas Jackson Estate Agents). The larger agents both under valued and tried to sell us packages that were not appropriate we felt. We just didn't feel comfortable. Then Samantha came in and instantly we felt the old fashioned values that many company's seemed to have forgotten about. She was honest and straight and didn't hang about once we agreed terms. With the agreed approach we got plenty of viewings and offers and a sale agreed in a short period of time, even though it was not long after Xmas.
Communication was great across the whole team so can't thank you enough. Fees very fair too.
We feel with an independent, you really get what you pay for, after all they only have a small number of properties on their books apposed to a large company and so have to sell your property ASAP to make a living. It just works ! I find with the larger agents, it's a numbers game and can't give the time that an independent can.
All in all I highly recommend Thomas Jackson for their professional, family approach.
Duncan · 16 April 2025
★★★★★ 5/5
GoogleMy husband and I had our house on the market for almost a year when my brother recommended Thomas Jackson Estate Agents. We scheduled a meeting with Darren and were so impressed with his conduct and professionalism. Within less than a month we were on the market with TJ, and less than a month later we had an offer on our house. Darren was very contactable throughout the process and very informative with any questions we had. We would highly recommend TJ to any friends or relatives who are planning to sell/buy in the future. Once we had an offer on another house accepted, we were introduced to Anne, our sales progressor. Having had no correspondence with almost anyone during our first house purchase, we were blown away by the regular updates we received from Anne on at least a bi-weekly basis. Anne was fantastic in answering any questions we had and in chasing solicitors on either end of the chain. Anne went above and beyond for us, and we cannot thank her enough for her help and kindness throughout. Our experience was extremely positive and the whole company are friendly, warm and willing to go above and beyond for their clients. We would highly recommend.
Josh · 16 April 2025
★★★★★ 5/5
GoogleFantastic family run agents. Couldn't do enough. Respected my initial request for a valuation with being hassled about it and when we decided to go ahead some months later Darren and Samantha did great work with the pics and marketing. Casey was always on time with the viewings. But the star of the process was Anne whom chased the sale with the other agents in a long chain and much else. Well over and above. It simply would not have got to the point of exchange without here.
Thanks all.
Andrew · 16 April 2025
★★★★★ 5/5
GoogleAs a buyer, I have dealt with most estate agents based in Thanet and Thomas Jackson are easily the best that I experienced simply because they just did what I needed them to - I asked about a property, they arranged for me to see it, and then they helped move things along to their conclusion. When I had a question they dealt with it and were always polite and helpful. There was no pressure to use certain solicitors etc, no foisting other properties onto me that I was not interested in, no phoning or texting every day because I hadn't responded to spam (not that they ever sent any). These things seem to be sadly acceptable practice to most estate agents but not here, and made the process far less stressful. Thank you.
The · 16 April 2025
★★★★★ 5/5
GoogleI cannot speak highly enough of the team at Thomas Jackson. In particular Casey, Anne and Darren who went above and beyond for my partner and I when buying our first home, would recommend them to anyone 100%.
They guided us through the process and were amenable to any requests we had, acting as the middleman between us and the vendors. And when any issues arose they were happy to help in any way they could, chasing solicitors, searches and anything in between.
A naturally stressful process was made a lot smoother by the team at Thomas Jackson, I cannot thank them enough for helping us find our dream first home!
Charlie · 16 April 2025
★★★★★ 5/5
GoogleExcellent customer support.
Marketing was very good.
Also helpful when it came to organising things like a EPC and a Gas Safety Report, etc.
What was a short, 3 parties, property chain became a nightmare through NO fault of Thomas Jackson Estate Agents. The problems all stemmed from the buyers at the bottom of the chain who solicitor, was recommend by their mortgage broker (I suggest folks be careful of recommendations of solicitors by mortgage brokers).
These solicitors were slow and incompetent.
It was Thomas Jackson Estate Agents and in particular the progress chasing of all the various solicitors by their Anne Connell, that kept the show on the road and eventually resulted in a successful sale.
Ian · 16 April 2025
★★★★★ 5/5
GoogleI would highly recommend Thomas Jackson as an estate agent.
Casey and Anne were both fantastic and made my first time purchase as stress free as buying a property can be.
With constant updates and quick replies to queries or demands, they could not do enough to help me right up until my completion day.
A Fantastic service and would absolutely look to use them again in the future when I am next looking to buy.
Matt · 12 April 2025
★★★★★ 5/5
GoogleI have used Thomas Jackson for a number of years now for finding tenants or selling properties and they always provide a 1st class service at very competitive rates.
This time the team have sold a property for me and as always the service has been top notch. In my opionion thier service is the best available in the area, as team is local and independent they can offer you a very tailored service to individual needs. They really care about thier clients and the service they provide, this was demonstrated by the level of commitment they put into selling my property. The excellent communications they provided between all the relevant parties made a super smooth and faultless transaction.
I cannot thank the team enough for all the hard work and time they put into selling my property. I would not hesitate to recommend Thomas Jackson and have done on many occasions. Keep up the good work.
Lenny · 16 April 2025
Agent replied · 17 June 2024
Thank you Lenny, we appreciate the kind words and support.
★★★★★ 5/5
GoogleAnne from Thomas Jackson was superb in dealing with the purchase of our property. Anne was always quick to respond to any queries we had. She was excellent at keeping us up to date with everything that was going on and couldn't have been more helpful. We would highly recommend Thomas Jackson. Thank you for all your hard work on our behalf.
Yvonne · 16 April 2025
★★★★★ 5/5
GoogleIt was a pleasure to use Thomas Jackson for the sale of bungalow. The communication is excellent keeping us up to date with viewings and they handled the sale in a long chain very efficiently.
Thank you to Samantha, Darren, Casey and Anne you have all been brilliant.
Nicky · 7 September 2025
★★★★★ 5/5
GoogleThomas Jackson have been brilliant .
Excellent service in finding a tenant for my property and doing all the relevant paperwork. Hannah has been excellent with her help and knowledge.
Would definitely recommend using them for all your property needs.
Sandra · 9 November 2025
★★★★★ 5/5
GoogleI recently bought a property through TJ and I couldn't complaint on one single thing on their service. Everyone on the team is friendly, professional and fast to respond. Special thanks to Alex and Samantha who assisted me in negotiating and Kelly for chasing all parties (myself included) to get the transaction over the line. I also have to mention that David is such a knowledgeable mortgage broker with great focus who tried his very best to get me the most suitable deal in the market.PositiveResponsiveness, Quality, Professionalism
Shan · 18 June 2021
Agent replied · 17 June 2024
Thanks for the kind words Shan, we hope to work with you again in the future. All the best.
★★★★★ 5/5
GoogleWhere do i even start...
What an amazing Estate Agents Thomas Jackson is. Everyone is so super friendly & they was always on top of everything. It was my first time buying & i just loved every experience i had with them. It was so lovely they even gave us a bottle of wine to celebrate when we picked up our keys to our new home what i thought was such a lovely touch! I honestly felt a bit upset once the sale happened as i knew i wouldn't be dealing with Thomas Jackson again. I really want to thank everyone there. You was all so amazing to us. So happy we got our dream home from Thomas Jackson.
Georgia · 18 June 2021
Agent replied · 17 June 2024
Thanks for the fabulous review Georgia, it was an absolute pleasure working with you during the transaction. The team appreciate the kinds words and wish you all the happiness in your dream home.
★★★★★ 5/5
GoogleI used to use another popular estate agents to manage my rental property but decided to move to Thomas Jackson Estate Agents and it was the best move I have ever made. Hannah is brilliant and nothing is ever too much trouble for her. It makes such a difference using agents you can trust and rely on. Wish I'd found you years ago!
Sacha · 18 June 2023
Agent replied · 17 June 2024
Wow, thank you for the fantastic review, Hannah is delighted with the feedback. Property management in particular can be a thankless task, so what you have said about Hannah is of huge importance to us.
★★★★★ 5/5
GoogleExcellent experience with purchasing a property. Casey was very supportive with numerous viewings. The whole team were extremely helpful. I would totally recommend this agent.
Sarah · 23 April 2025
Agent replied · 23 October 2025
Thank you Sarah for the wonderful review and feedback for Casey, it was a pleasure working with you. Wishing you all the best from the team at TJ.
★★★★★ 5/5
GoogleI have recently purchased a house through thomas jackson. As a first time buyer I was a bit overwhelmed but they were so helpful throughout the whole process. Anytime I had a question they were there to answer it or make enquiries on my behalf. When I finally completed and went to collect the keys they were genuinely happy for me and even bought me a little housewarming gift. I highly recommend thomas jackson.
Victoria · 10 April 2025
Agent replied · 23 October 2025
Thanks so much for your incredible review. We're absolutely delighted to hear that despite feeling overwhelmed as a FTB, you found the experience a great one. We hope you are enjoying your new home, congratulations again on this huge milestone!
★★★★★ 5/5
GoogleI purchased a house through Thomas Jackson Margate branch, They were brilliant all the way through the process, at times it was challenging as buying and selling always is but they tried to make it as painless as possible and was always there to help with anything I needed straight away so a massive thank you to Darren and Ann
Karen · 10 March 2025
★★★★★ 5/5
GoogleThis family run estate agent provides an excellent service, they are knowledgeable, professional and friendly. My sale was somewhat difficult for various reasons and they have worked hard to bring it to fruition, nothing has been to much trouble.
Sam, Alex and the team make you feel welcome and are always upbeat and ready to help.
I would highly recommend them, they have earned every penny of the commission, you can't beat being able to talk to someone face to face and being able to get hold of someone if there is a query and getting a quick response.
Thank you for all your hard work and getting the job done
Ann · 18 June 2020
Agent replied · 17 June 2024
Thank you Ann for the lovely feedback, we got there in the end! It was a pleasure working with you and we wish you all the best for the future.
★★★★★ 5/5
GoogleBrilliant service from Thomas Jackson! As a first-time renter, the process felt quite daunting, but Hannah was always on hand to answer my questions and make sure that everything went as smoothly as possible. She was friendly, professional, knowledgeable, and always quick to reply to emails. I couldn't have asked for better 😊 …
Georgie · 16 April 2025
★★★★★ 5/5
GoogleI have just purchased my first property through Thomas Jackson Estate Agents. They made the whole experience easy and stress free! Anne was always available for me to contact daily and she kept me updated through every stage. Even when Anne …
Amy · 16 April 2024
Agent replied · 17 June 2024
Thank you Amy for the wonderful review, Anne and the team appreciate the kinds words. Enjoy your lovely home, it was a pleasure to work with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
