Trusted Agent profile · Margate
Verified
★★★★★
1,289 reviews across 2 platforms
155-157 Northdown Road, Cliftonville, Margate, CT9 2QY
Miles and Barr's office in Margate, at 155-157 Northdown Road, is rated 4.6 out of 5 across 1,289 reviews on two platforms, including 474 Google reviews rated 4.7.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
5/5
TrustpilotBecky been so helpful
Becky has been extremely helpful under quite difficult circumstances . We have relied on her to be the link with our buyer.
Thank you for your kind words, Teresa. We're thrilled to hear that Becky has provided such valuable support during challenging times. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleThanks to Phil Hopkins for a great viewing this afternoon in Broadstairs Tunis Row. Friendly, professional, and knowledgeable. He answered all my questions and made the whole experience enjoyable and stress-free. Highly recommended.
Thank you for sharing your experience with us. We're delighted to hear that Phil provided a friendly and professional viewing. We appreciate your recommendation and look forward to supporting you again in the future. Thank you, Dan Woodward, Sales Director
5/5
GoogleThe professional service and seamless communication between the offices for both our sale and purchase made this a coordinated approach. All staff in the Moortown, Beeston branches and the assigned Move Manager made the process as stress free as possible. Thank you so much!
Thanks for the positive feedback, Rajinder. We’re really glad the process felt smooth and well coordinated for you. Wishing you the very best in your new home.
5/5
TrustpilotAn excellent service all round
From the first meeting with Harvey we were constantly updated with how our everything was going. Unfortunately the market changed and after it being explained to us it was necessary to reduce the sale price. Once this was done the interest was immediately there. We decided to go with the solicitors who Miles and Barr recommended and can’t fault Boys and Maughan Once sale agreed we had a dedicated contact in Melissa who was the go between for all parties and kept us updated. This made a huge difference to know that things were progressing behind the scenes. They may not be the cheapest estate agents but you get what you pay for and this was a very smooth service which we would recommend.
Thank you, Mark and Karen, for sharing your experience with us. We're delighted to hear that our constant updates and dedicated support from Melissa your sales progressor, made a difference during your sale.
4/5
TrustpilotStressful Solicitors
I decided to use Miles & Barr to sell my property after such a great experience in the past. However, this time wasn't the same from start to exchange. Incompetent solicitors, predominantly on the buyer's side. Frustration and unbearable stress due to nearly losing my next property twice. I would like to give great praise to Denise Lumpkin, the Sales Progressor, who worked tirelessly to get this sale over the line. Her professionalism was outstanding, and kept me going when it felt like all hope was lost. Full gratitude to Denise, as it shouldn't take 10 months to sell an apartment, when before, I sold my house with Miles & Barr in 6 months from start to finish.
Thank you for sharing your experience, Mrs Banks. We apologise for the stress and frustration you faced during the sale. We're glad to hear that Denise provided outstanding support and professionalism throughout the process. We really appreciate your feedback!
5/5
TrustpilotThank you Louise and Graham
Dedicated contact Louise was prompt, understanding and on it, excellent in getting it over the line. Thanks also to Graham who was personable, thorough and generous.
Thank you for sharing your experience, Adam. We're thrilled to hear that Louise provided prompt and understanding support while Graham was thorough and personable. Your feedback motivates us to continue putting people first and providing excellent customer value.
5/5
Google@ Max Squires, I sincerely appreciate all of your assistance! I'm ecstatic to have at last found my home. Months of searching, cancellations, and disappointments were rather taxing for me. (Not with Miles & Barr) However, all of that changed because of you. I have to admit that, of all the estate agents I have seen and dealt with, you were by far the most professional, communicative, and considerate. Unlike how others have treated me, I felt like I was in good hands and wasn't just a number. I'm overjoyed, and you made the process go so smoothly, it is my pleasure to give you this well-earned 5* rating. Best wishes, Elaine
Thank you, Elaine, for sharing your wonderful experience with us. We're thrilled to hear that our support made your home search enjoyable and efficient. We pride ourselves on our professionalism and clear communication, ensuring every client feels valued. Congratulations on finding your new home, and we wish you all the best!
5/5
TrustpilotEmily Maddie and Kayleigh were very…
Emily Maddie and Kayleigh were very curteous and extremely proactive in the purchase of our new flat. I was very impressed with this and it really does make all the difference with what is already a stressful process.
We're so glad to hear our team provided such courteous and proactive support during your flat purchase. We appreciate your kind words.
5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the process from beginning to end. Special thanks to Rebecca Gravener. Would definitely recommend.
Thank you for sharing your wonderful experience, Alex. We are thrilled to hear about the excellent communication and support you received, especially from Rebecca, your sales progressor. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotMoving with Miles and Barr.
Sold our house through Miles And Barr Birchington. They were outstanding in every way from start to completion. We had a progressor Debbie Mead and she could of not been any more helpful. Keeping us in the loop every week, answering every question i bombarded her with, nothing was an issue with Debbie. She is an asset to the company. As a company I would highly recommend Miles and Barr. We actually ended up completing 6 weeks earlier than estimated. Now another chapter in our life, new home and new start. Again 5 star rating and Debbie Mead, awesome service, keep up the good work.
Thank you for sharing your wonderful experience, Colin. We are thrilled to hear that our team provided outstanding support throughout your journey. It's fantastic that Debbie, your sales progressor, kept you informed and made the process seamless. We wish you all the best in your new home and appreciate your kind recommendation.
1/5
TrustpilotPassed referencing, then ghosted, a 'fully furnished' flat that kept losing furniture
My experience was quite different. I passed referencing for a gorgeous "fully furnished" flat with sea views in Birchington, and then came the silence. No replies to my emails, and getting anyone to pick up the phone was a saga of its own. When I finally got through, I was told the agent handling it was away on holiday. I'd asked whether the landlady would replace the missing bedframe. The agent was visibly reluctant, which, looking back, felt like someone who already knew the answer. And sure enough: no, she wouldn't. My second viewing was booked for the very day the holding deposit was due to expire, with the inventory meant to be done the day before. When I arrived: no inventory done, and now the mattress and the sofa had vanished too. No explanation. Despite there being no inventory and no tenancy agreement, I was pushed to pay the rental deposit, plus the move-in date was postponed. The holding deposit only came back after I asked for it. A day later, the same ad was live again, a "fully furnished" flat with sea views (the views, at least, are real) in Birchington. The bitter part: I'd turned down another flat I would have loved, for this one. So here I am, still without a place, still hopping to and fro between temporary roofs over my head.
We are terribly sorry to hear that you were not happy with your experience. In order to assist you further, please kindly contact me directly at gillian.brooker@milesandbarr.co.uk so that I may look into this situation for you. We pride ourselves on offering a transparent and professional service and take feedback of this nature seriously.
5/5
GoogleLeaving a review for Phil Hopkins. Phil has been fantastic in facilitating viewings and follow ups which have resulted in us offering on a property in Queens Road He has been on hand for questions and has provided details of contractors which has supported our decision making.
HI Lisa. Thank you for taking the time to leave your feedback. We’re delighted to hear you’ve had such a positive experience during your property search in Broadstairs and that the support provided throughout your viewings and follow-up conversations helped you move forward with confidence on a house. Our estate agency team is always here to assist at every stage and we look forward to helping you in the future. Kind regards, Dan Woodward Sales Director
5/5
TrustpilotMelissa kept us up to date and chased…
Melissa kept us up to date and chased solicitors when asked. She was helpful and responded quickly to my queries. Definitely recommend.
Thank you for sharing your experience, Kaye. We are delighted to hear that Melissa kept you informed and provided quick support. We truly appreciate your recommendation and look forward to assisting you again
5/5
TrustpilotExcellent service
My property manager Kim is responsive to requests and property issues and goes above and beyond in delivering an excellent service. Highly recommend Miles and Barr lettings.
Thank you for your kind words, Nicholas. We are pleased to hear that Kim provided you with responsive support and went above and beyond to ensure your satisfaction. Our team is dedicated to delivering professional service with integrity and local expertise. We appreciate your recommendation and look forward to continuing to provide you with excellent customer value.
5/5
GoogleWe’ve just gone through Miles & Barr for our recent house move to Margate and have had a very positive experience overall. In particular, huge thanks to Louise who was absolutely fantastic. She was super quick at responding to emails and she was always on the other end of the phone when we had questions. She was a great go between for us and the sellers and also helped to chase our fairly uncommunicative solicitors. Thanks so much Louise!
Dear Tim, Thank you for your kind comments, wishing you all the best in your new home.
5/5
TrustpilotReassuring Advisor during a 7 month sale
During a torturous 7 month sale, Emily Stickler was a constant reassuring advisor and voice of reason. Legalities aside, Miles and Barr team were courteous and efficient.
Thank you, Helen, for sharing your experience. We're delighted to hear that Emily provided constant support and reassurance during your sale, despite the process being challenging. We strive for efficiency and professionalism, and it's wonderful to know our team met your needs. If there's anything more we can do for you, please don't hesitate to reach out.
5/5
GooglePhil Hopkins was very polite and ready to answer any questions. He was very thoughtful assisting with my elderly mother. What he didn't know he found out and fed back.
Thank you for your lovely feedback. We’re delighted to hear that Phil provided such a thoughtful and professional service. Taking the time to support clients and ensure everyone feels comfortable during the process is incredibly important, and we’re pleased that his helpful approach was appreciated. We’ll be sure to pass your kind words on to Phil. Dan Woodward Sales Director
3/5
TrustpilotNot for the vulnerable .
I was less than impressed with the sales team who promised me the earth until they had our signatures on the contract, then coerced into dropping the price of our property in less than two weeks. We also had to deal with a staff member who was often rude and abrasive who upset both me and my husband. We are both elderly and a bit vulnerable and would have benefited from kinder handling. Once we had a buyer our sale and new purchase was coordinated by Louise Daley who I cannot praise enough. She chased everything quickly, kept us fully informed and was always very friendly polite and professional. I would have rated it lower if not for her.
Thank you for sharing your experience, Kathleen. We sincerely apologise for the challenges you faced with our sales team and the rudeness you encountered. We truly appreciate your kind words about Louise and her professional support during your sale and purchase. We always aim to put people first and would welcome the opportunity to discuss your experience further
5/5
TrustpilotSuperb experience
Superb experience, Jade was brilliant and kept me informed every step of the way
Thank you for sharing your wonderful experience, Lucy. We're thrilled to hear that Jade provided brilliant support and kept you informed throughout. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleVery efficient service from M&B. Phil showed us round the property. He was waiting for us when we arrived, had a good understanding of the local market, and an in-depth knowledge of the property itself and its features. Very personable and efficient. Many thanks Phil.
Hi Mark, thank you for taking the time to leave us such a great review, we are really pleased to hear of your comments and we look forward to helping you again soon. Thank you, Dan
5/5
TrustpilotBig thank you.
I would like to say a big thank you to Phil Hopkins for making the whole viewing process so easy. He was helpful and informative and had endless patience especially as I have viewed the property a few times.
We appreciate you taking the time to share your positive experience. We are so glad to hear that the viewing process was made easy for you and that you found our service helpful and informative.
5/5
TrustpilotGreat service start to finish
Communication was excellent throughout the process. Sales team and in particular the Senior Sales Negotiator were really good as were the office management team in general. All were very effective.
Thank you, Chris, for your wonderful feedback. We're delighted to hear that our communication and support were effective throughout your experience. Our team strives to deliver professional service with integrity, and it's great to know we met your needs. If you have any further thoughts to share, please feel free to reach out to us
5/5
TrustpilotJade
Jade Eccott was amazing !! Went above and behind to support me as a first time buyer. Among keeping me in the loop and guided me through
Thank you for sharing your wonderful experience, Donna. We're thrilled to hear that Jade provided exceptional support and kept you informed throughout your journey as a first-time buyer. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotWhat an absolute legend Louise is!
What an absolute legend Louise is!! without here we 100% would not have got through this. thank you so so much x
Thank you for your kind words, Antony! We're thrilled to hear that Louise provided the support you needed. Our team is dedicated to delivering a seamless experience with integrity and professionalism. If you need anything else, please don't hesitate to reach out to us
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles and Barr's Margate office has 1,289 reviews across two platforms: 474 on Google, 815 on Trustpilot (across the whole business).
Miles and Barr Margate is rated 4.6 out of 5 across all 1,289 reviews, and 4.7 out of 5 on Google from 474 reviews.
Miles and Barr Margate, 155-157 Northdown Road, Cliftonville, Margate, CT9 2QY.
