Trusted Agent profile · Margate
Verified
★★★★★
1,289 reviews across 2 platforms
155-157 Northdown Road, Cliftonville, Margate, CT9 2QY
Miles and Barr's office in Margate, at 155-157 Northdown Road, is rated 4.6 out of 5 across 1,289 reviews on two platforms, including 474 Google reviews rated 4.7.
Every review we hold for the Margate office, from every platform, shown as written. First names only.
5/5
GooglePhil was very friendly and knowledgeable during a house viewing! He greeted us warmly and answered all our questions with enthusiasm. His passion made the experience enjoyable.
Thank you so much for your kind words! We’re thrilled to hear that Phil’s friendliness, knowledge, and passion made your viewing such an enjoyable experience. Kind regards, Dan Woodward, Sales Director.
5/5
TrustpilotEmily was extremely pro-active in her…
Emily was extremely pro-active in her communication and we felt fully informed during the whole process.
Thank you for your wonderful feedback, Roy. We're delighted to hear that Emily's proactive communication kept you fully informed throughout the process.
5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
We're so glad we could help you with your new home. Thank you for your kind words!
5/5
GoogleThank you to Bobby for showing us around several properties during our buying journey. He was extremely knowledgeable and helpful throughout. Highly recommend Miles & Barr Whitstable.
Thank you, Charlie. We're thrilled to hear about your positive experience with Bobby and his extensive knowledge of the area. Your recommendation means a lot to us at Miles & Barr Whitstable, and we look forward to supporting you again in the future.
1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
5/5
GoogleI can’t praise Vicky and Dominic enough for their knowledge, professionalism and support they gave me during my complex mortgage application. Everything went smoothly and was stress free.
We are so pleased to hear this and truly value you sharing your experience. Knowing everything felt smooth and stress free means a great deal to us. Thank you Geraldine for choosing us.
5/5
TrustpilotGreat experience with Miles & Barr from…
Great experience with Miles & Barr from start to finish of buying our first home. Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encountering obstacles along the way and made the sale as stress free as possible. We fully recommend her and the team
Thank you, Jay & Eve, for sharing your wonderful experience. We are thrilled to hear that Nadine provided prompt and clear communication throughout your home buying journey. We truly appreciate your recommendation and wish you all the best in your new home!
5/5
TrustpilotEmily stickler Our home-buying champ
Emily stickler was our contact point for the purchase of our first home, she was great from start to finish and got involved when we needed her too chasing paperwork,solicitors.Emily also kept us up to date fully with the process week by week and we were able to complete in a month as no chain either side because of the fast efficient service she provided. She answered all our calls and questions promptly. This whole process was made stress free by Emily and we thank her for that....
5/5
TrustpilotExceptional service
Having been a client of Miles & Barr for a number of years now, we have always experienced exceptional service, particularly from the Regional Team Manager (Michelle Purse) at Miles and Barr, Ramsgate, who is very diligent in ensuring that our properties are managed to a high standard and are compliant with all legislation.
Thank you for your kind words, Mrs Da Silva. We are delighted to hear that you have consistently received exceptional support from Michelle and the team. Our commitment to professionalism and integrity ensures that your properties are managed efficiently and to a high standard. We truly appreciate your loyalty and look forward to continuing to provide you with great service.
5/5
GooglePhil was an absolute gent and answered all my questions I asked him 👍🏼👍🏼 …
Hi Barry, thank you for leaving us a positive review, have a great day. Thank you Dan.
5/5
TrustpilotThe sales progressor
The sales progressor, Emily Stickler, was professional and helpful all the way through a difficult process. She kept us involved all the way through and was helpful in solving problems that arose. She kept the sale on track and was encouraging even when things looked uncertain. A big thanks, Emily.
Thank you for sharing your experience, Linda. We're thrilled to hear that Emily provided professional support and kept you informed throughout the process. We strive to deliver a seamless experience with integrity and local expertise. If you need anything further, please don't hesitate to reach out to us
5/5
GoogleBrilliant estate agents. Phil was really helpful and very friendly when showing us around.
Thank you for the fantastic feedback! We’re so pleased to hear you had a great experience and that Phil was helpful and friendly throughout your viewing. I’ll be sure to pass your kind comments on to him. We really appreciate you taking the time to leave a review. Dan Woodward, Sales Director
5/5
GoogleGreat viewing. Phil was exceptionally welcoming and knowledgeable, as well as facilitating a very professional viewing experience
Thank you for your kind words, Paul. We appreciate your feedback and look forward to supporting you again in the future. Thank you Dan
5/5
GoogleLee has been absolutely incredible with helping myself and my partner buy our first house. He recommended solicitors for us to use and we did end up going for one he recommended with no pressure at all. He made the process really straight forward and communication was perfect!
Hi Chloe, thank you so much for your kind review. Great potential with the place you have purchased. Would love to see what you do to it! Hope it goes well and thanks again for your kind words. … More
5/5
GoogleWe met with Sales Advisor Phil Hopkins who was extremely friendly from the moment he introduced himself. He was knowledgeable of the property we were viewing and used his own personal experience to describe the surrounding area. He had a great rapport with the current owners which made a somewhat uncomfortable interaction between current owners and potential buyers much easier. A genuinely nice guy who was an absolute pleasure to deal with.
Thank you, Craig, for sharing your wonderful experience with Phil. We appreciate your kind words and look forward to assisting you again in the future.
5/5
GooglePhil was lovely showing me around a property in Broadstairs. He was very knowledgeable about the local area as well.
Thank you for your kind words, Krystal. We are thrilled to hear that Phil provided you with a lovely viewing and shared his local expertise. We strive to put people first and deliver a seamless experience through our professional support. If you have any further questions, please feel free to reach out to us. Many thanks Dan
4/5
TrustpilotI have been a client of Miles and Barr…
I have been a client of Miles and Barr who have managed my property in Ramsgate for many years. Obviously there have been a few ups and downs but I have to say it has been a pleasurable and rewarding journey. Well I a still with them!, Mandy Wilkins
Thank you for sharing your experience with us, Mandy. We are pleased to hear that your journey has been pleasurable and rewarding. We apologise for any ups and downs along the way and we are here to support you with our local expertise and professional integrity.
5/5
TrustpilotMy experience with Miles and Barr
My experience with Miles and Barr - Ramsgate was second to none. Kept informed throughout the process.
We appreciate your wonderful feedback! We're happy to hear that you were kept informed and that you had a great experience with our Ramsgate team.
4/5
TrustpilotLouise Daly was splendid
Louise Daly was splendid - quick, smart and reliable
Thank you for your kind words, Philip. We're delighted to hear that you found our support quick, smart and reliable.
5/5
GoogleJust been showed round by Phil. Very welcoming and personable, would happily have Phil show us around properties all week! Thanks Phil!
Thank you for your kind feedback! We’re delighted to hear you enjoyed your property viewing in Broadstairs and that Phil made such a welcoming impression. We’d be more than happy to show you around plenty more houses, we are here to help every step of the way. Kind regards, Dan Woodward Sales Director
5/5
GoogleReally helpful and informative when looking at 2 properties! Thanks Phil
Thank you for the great feedback! We’re so pleased to hear you found the viewings helpful and informative. I’ll be sure to pass your kind comments on to Phil. Best of luck with your property search, and please let us know if we can help further. Dan Woodward, Sales Director
5/5
GooglePhil was fantastic. Helped us find our new house in Broadstairs in warp speed!
Thank you for your wonderful feedback, Taylor. We're thrilled to hear that Phil provided such efficient support in helping you find your new home in Broadstairs. We wish you all the best with your new purchase. Kind regards, Dan Woodward, Sales Director.
5/5
GooglePhil was great! He was very helpful, answered any questions we had and sourced information that we requested.
Thank you so much for your kind words, Emma Keen! We're thrilled to hear that Phil provided you with great support and was able to answer all your questions. Your feedback is invaluable to us and we look forward to helping you again. Thank you, Dan
5/5
GooglePhil Hopkins was very very helpful had him in 3 viewings at our house- could not recommend miles & Barr enough!
Thank you so much for your wonderful feedback! We’re thrilled to hear Phil was so helpful across your viewings and that you’d highly recommend us. We really appreciate your support. Thank you, Dan Woodward, Sales Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles and Barr's Margate office has 1,289 reviews across two platforms: 474 on Google, 815 on Trustpilot (across the whole business).
Miles and Barr Margate is rated 4.6 out of 5 across all 1,289 reviews, and 4.7 out of 5 on Google from 474 reviews.
Miles and Barr Margate, 155-157 Northdown Road, Cliftonville, Margate, CT9 2QY.
